Colliers Assisted Living

We had an abundance of problems with The Landmark when my dad was there. They had a lot of turn over and other issues. There were a couple of staff members who really worked hard and took better care off my dad. But there were so many others that just didn't care or weren't trained very well. We ended up moving him to a different facility.

The food is mediocre at best. There have been times when my mother got her lunch that it was cold. They seem to serve a lot of Fish and Chicken repeatedly throughout the week. there are two women who I feel go above and beyond and taking care of my mother. The med tech is [name removed] and the aid is [name removed]. We trust them to give my mother the attention she needs. I have had quite a few meetings with the executive director. During the meeting she always assures us that the issues we are bringing to her attention will be taken care of, but that never happens. The billing I find to be a little exorbitant. My mother is sharing a room with another woman yet my mother's bill is thousands of dollars a month. I never seem to get a bill that's broken down it's just one lump sum. We have had many problems with the other med techs, whether it's giving my mother the correct dosage of medication, or the correct time that she's supposed to get her medication. Again speaking with the executive director this was supposed to have been taken care of and we went back and forth with them for over a month to finally get it straightened out. We don't know who changed it and we don't know why they changed it from the way it was when Mom first got there. That has been a huge concern, and quite frankly we are getting extremely concerned about this. Every time we go in to visit Mom we have to check to make sure that she has been getting the correct medication the correct dosage at the correct times I don't feel this should be our job. I don't even feel that all the med techs and AIDS are certified.

Place started out good - went to ok over 3 years. Many different mangers. Poor patient care. Staff changing all the time. Food GROSS - went from bad to worse.

My husband who is POA for our friend has been trying for 1/2 hour to contact the location for a wellness check of our friend who was diagnosed months ago. We were to be contacted once a week with a health update. We haven’t been contacted in two months. We live 15 hours from the facility so we can’t just pop down to check on things. Now that it is cooperate owned the contact has been terrible. We are concerned about how our relative is being cared for.

The services are basic. Anything above food in restaurant, Laundry and house cleaning is an up charge. People need to be aware. For instance Level 1 is a $[removed] up charge. It should provide bathroom help, two showers a week, and putting to bed and getting up. They will only provide this if the resident pushes the button to ask for it. They are not proactive in getting resident up or into bed. My father didn't understand to push the button and slept and soiled in the chair many nights. People need to know they have basic services. No medical personnel on staff except for one who is the head of the department. We were sold on many things that did not come to fruition and learned after what was offered or not offered. My father has fell out of his chair and I wasn't told. He pressed the button this weekend to say he was having a hard time breathing. They have no medical staff but didn't even call hospice to let them know. Overall I am not impressed with the services, but I don't know if that's the same everywhere.

My loved one was a resident at The Pointe, we recently moved him out. The facility is dirty. Poor service. Poor food. Medication management was poor. Communication with after hours staff was laughable. I understand it's hard to hire these days, but the level of care isn't worth the money. I would not recommend this facility to others.

We picked this community, because It wasn't quite as expenisve as others, it was very close to my home,and they offered military discount. The biggest problem that we had is getting the sponsor to interact, with my loved one. We waited a few weeks, and there was one contact within two weeks. They could have done a lot more to make my loved one feel invloved. My loved one did not feel welcomed. In addition, the food was terribe. They have two elevators, and one was completely unusable for most of the time that we were there.

We had to move my grandmother out after only 5 weeks at Wickshire and I was highly disappointed. Prior to admission to their memory care unit, I was told they could handle her needs if she were admitted with hospice care for additional help and she would be able to age in place there. They sent out a referral for hospice (at that rehab center she was at) before transferring her and she was placed on hospice at this time. I was explained that this was "extra help hospice" not end of life hospice by the admissions person from Wickshire. This was not accurate. Hospice stated that she would not be able to have anything but palliative care. Immediately after she moved in, wickshire was not able to physically care for her properly. They were having trouble transferring her as a 2 person max assist and bathing her. Hospice started doing bed baths only and Wickshire staff started leaving her in bed most of the day. They were giving her finger foods because they could not provide the staff to feed her, yet staff was feeding two other people. My other huge disappointment was that we were informed she would be receiving physical therapy and they had the 3rd party company on site. This is one of the main reasons I chose this facility. PT was one of my top priorities which I made well known. This was also not accurate information sales team and they over promised and under delivered. They should have never admitted my grandmother as now I know she really needed a skilled nursing facility. They also have no activities on the memory care unit. They sit them in front of the TV and half the time it isn't even working. They also do not clean the tables after every meal only once per day. We had brought in a tervis with a straw for my grandmother to drink from and upon moving her out I found it was so disgusting and never cleaned and she was still drinking from it that day. The straw was literally filled with gunk. I am thankful for the staff that were caring and kind enough to be honest with me despite the administration telling me they should be able to handle her needs. I would never recommend this place to anyone. I am just happy I moved my grandmother out before she declined any further or she got hurt because they didn't have the staff trained or equipment to handle her.

Not pleased with lack of care for my friend who certainly deserved more attention, everyone alot of hot air

My family member currently resides at Landmark and is looking to find a better assisted living place. Three days in a row, they shorted him several of his medications because they ran out of stock. That could be dangerous! When he presses the "call for help" button, the staff takes up to an hour to respond, which could be too late in the case of a medical emergency. When he makes a request or asks a question, often they don't get back to him. Dinner is served around 4:45pm, and breakfast is served at 6:45am ... a 14 hour stretch between meals! They don't make much effort to accommodate my family member's special dietary needs. There are roaches ... I caught one and showed it to the front desk staff. The upsides of the community are: it offers activities for residents, the staff is friendly to visitors, and the common areas are nice. Landmark is supposed to be one of the better assisted living places, so my family member worries he won't find a good quality place elsewhere, either.

The front desk workers were always very nice as well as a couple of the nurses we dealt with, however the business manager was rude at times, almost insulting and if you had a question she would decide when she would want to answer. So anything but helpful, but the salesman who took us on the virtual tour was very nice and very helpful. We did see the food a couple of times and there was a very high carbohydrate content.

I had made an appointment for a tour here. When I got there the person who I was to tour with was not there, so I just got information about the community. They didn't call to let me know she was not going to be there. I also did not like that there are several levels to facility and that it sat near the highway.

My Mom has been here for over 6 years and because she is afraid of change she continues to put up with poor care and mismanagement. I think I have FINALLY talked her into a move because is just keeps getting worse and worse!

We moved out because of disagreements. Very poor management. The place was fairly good for the conditions that my brother needed, but they had problems in handling the residents. They had severe employee turnover particularly in the management. The food was only fair.

they wouldn't work with our price constraints...didn't even want to show it to me

Please do not put your loved one here in memory care. it is dirty and the aids do nothing. They won't even get up off their chairs to do what they are supposed to do. ALL of mom's personal items were missing within 3 days. She was wearing someone else's clothes and she was scared until we took her out of there.

This place is downright filthy. They are overcrowded and do not do anything to help your loved ones. Do NOT go here. They bait and switch. here is your nice room and then they put you in a much worse room...sometimes with a roommate. I do not have words for this. My LO is used to living in a clean environment and maybe assisted living is nicer but memory care is gross.

My Brother was there for only 2 months. The place is ugly. The food is nasty. I had to bring him all meals. He sat in his room in a wheelchair. No assistance to go to do anything. The Administration was always unavailable. They kept telling me he was fine. I went to see him everyday. He was admitted to NCH and died 4 days later. I was told I had 30 days to pick up his belongings. When I went a week later, all was disposed of. Family pictures and documents. No one knew were they went. I would never recommend this place.

My Husband was admitted on the [date removed]. He was in memory care. After a few days I called Hospice, he was taken to their place where he died on the [date removed]. He did not get good care at the Pointe. He was dirty when he got to Hospice. Would not recommend the Pointe to anyone. It's been a year & I still haven't gotten any money from them.

We were told that my mother could be well taken care of at Wickshire. She needs transfer assistance to move around from her wheelchair, but no one in this facility was able or willing to assist her. They left her laying in the bed for hours at a time because it was easier for them. We were overcharged for days there that she wasn’t even there. I would not recommend this facility to anyone. The nursing staff are rude and disrespectful. My mother was there for 9 days and was not bathed or assisted to shower. It’s a disgrace that they would call themselves elderly care.