Colliers Assisted Living

Not pleased with lack of care for my friend who certainly deserved more attention, everyone alot of hot air

My family member currently resides at Landmark and is looking to find a better assisted living place. Three days in a row, they shorted him several of his medications because they ran out of stock. That could be dangerous! When he presses the "call for help" button, the staff takes up to an hour to respond, which could be too late in the case of a medical emergency. When he makes a request or asks a question, often they don't get back to him. Dinner is served around 4:45pm, and breakfast is served at 6:45am ... a 14 hour stretch between meals! They don't make much effort to accommodate my family member's special dietary needs. There are roaches ... I caught one and showed it to the front desk staff. The upsides of the community are: it offers activities for residents, the staff is friendly to visitors, and the common areas are nice. Landmark is supposed to be one of the better assisted living places, so my family member worries he won't find a good quality place elsewhere, either.

The front desk workers were always very nice as well as a couple of the nurses we dealt with, however the business manager was rude at times, almost insulting and if you had a question she would decide when she would want to answer. So anything but helpful, but the salesman who took us on the virtual tour was very nice and very helpful. We did see the food a couple of times and there was a very high carbohydrate content.

I had made an appointment for a tour here. When I got there the person who I was to tour with was not there, so I just got information about the community. They didn't call to let me know she was not going to be there. I also did not like that there are several levels to facility and that it sat near the highway.

My Mom has been here for over 6 years and because she is afraid of change she continues to put up with poor care and mismanagement. I think I have FINALLY talked her into a move because is just keeps getting worse and worse!

We moved out because of disagreements. Very poor management. The place was fairly good for the conditions that my brother needed, but they had problems in handling the residents. They had severe employee turnover particularly in the management. The food was only fair.

they wouldn't work with our price constraints...didn't even want to show it to me

This place is downright filthy. They are overcrowded and do not do anything to help your loved ones. Do NOT go here. They bait and switch. here is your nice room and then they put you in a much worse room...sometimes with a roommate. I do not have words for this. My LO is used to living in a clean environment and maybe assisted living is nicer but memory care is gross.

My Brother was there for only 2 months. The place is ugly. The food is nasty. I had to bring him all meals. He sat in his room in a wheelchair. No assistance to go to do anything. The Administration was always unavailable. They kept telling me he was fine. I went to see him everyday. He was admitted to NCH and died 4 days later. I was told I had 30 days to pick up his belongings. When I went a week later, all was disposed of. Family pictures and documents. No one knew were they went. I would never recommend this place.

My Husband was admitted on the [date removed]. He was in memory care. After a few days I called Hospice, he was taken to their place where he died on the [date removed]. He did not get good care at the Pointe. He was dirty when he got to Hospice. Would not recommend the Pointe to anyone. It's been a year & I still haven't gotten any money from them.

We were told that my mother could be well taken care of at Wickshire. She needs transfer assistance to move around from her wheelchair, but no one in this facility was able or willing to assist her. They left her laying in the bed for hours at a time because it was easier for them. We were overcharged for days there that she wasn’t even there. I would not recommend this facility to anyone. The nursing staff are rude and disrespectful. My mother was there for 9 days and was not bathed or assisted to shower. It’s a disgrace that they would call themselves elderly care.

I was working at a place called The Landmark and was dedicated to making a positive difference there. I had an idea that I believed would help the facility bring in more residents, so I decided to reach out to [name removed], the CEO. We had a great conversation, and he seemed genuinely happy with the plan I suggested. He even agreed that it would be a great way to improve our facility. However, just a few hours after that conversation, I got a phone call from [name removed]. To my surprise, she was incredibly rude and, without any clear explanation, informed me that I was being terminated from my position. I was shocked and confused. Up to this point, no one had ever mentioned any issues with my performance or conduct. I had been working hard and trying to help improve the company. Prior to this, a woman named [name removed] had falsely accused me of something I didn’t do, and I couldn’t help but feel that this accusation might have played a part in the decision to terminate me.

My brother moved to the Collier from his home where he lived alone. He is wheelchair bound and needed assistance with activities of daily living. Collier claimed to have 7 to 12 min response time by the aide staff for assistance and advertised daily happy hours. During MOVING DAY conversation with sales he was told that residents were not allowed to have alcohol in private apartments and it would be stored in the bar and served at happy hour only. This regulation had not been disclosed to us nor was it listed in his contract!! So he can’t have a beer watching his TV? When I confronted sales and mgmt on this non disclosure they basically didn’t care and became confrontational. The sales response was “you didn’t ask”! Also Aide response time was poor, often 15 to 20 min. We were denied any refund and moved out a week later.

My loved one was previously a resident at The Collier at Naples and the experience and the care at this facility were horrendous. Nobody was happy at this facility, everyone that I spoke to wanted to move their loved one.

My Husband was here for 6 days. He came in on a Friday, it was not what I expected a memory care to be. There was no activities scheduled the whole time he was there. By Tuesday I called Hospice to evaluate him. They came and by Thursday he was taken to Bayfront Hospice, where I was told he was so dirty and asked me if I wanted his clothes he was brought in which smelled so bad. I didn’t. He died in March. Please tell people my experience. Thank You.

If you care about your loved ones do not send them to Wickshire. False promises. No nurse on duty only undertrained med techs. The staff tells you they are underpaid. So they don't care. Facility is poorly run.

It's probably on par with a lot of other places in the area. My best advice is to not get old in Florida. It's too full of people needing help and not full enough of people or money to help.

My mother was previously a resident at Wickshire Port St. Lucie. It was nice when she first moved in and then there was a big change. Staff quitting and the care was lacking. My mother was supposed to have a shower twice a week. I went on vacation in August and I came home to see my mom and she had not had a shower for a week. I saw her hair with greasy and she smelled. I questioned the aides and they thought someone did it. I talked to the administrator, who now no longer works there, and asked her why. She said she would call and find out. First they couldn't find the shower book. Then they said that my mother refused it. My mother would not. Plus, I get a bill saying that they are raising her level of care and that the monthly cost will be an increase of over $700. No explanation. How crazy is that? She couldn't get care prior. I spoke to the new administrator and let her know that my mother would be moving out on the first of the month. She said I am sorry for what happened and your moving your mother and not giving us a 30 day notice. Why would I? No shower and you're raising her monthly cost, which she can't afford. They are now sending her a bill for the month of September and she didn't even live there. All they care about is money not the people that live there. It's a shame. I would not recommend Wickshire Port St. Lucie to others.

The first thing you notice when you walk in is the smell, it's absolutely horrible. Some staff was very helpful but a lot did not do their job. They were supposed to shower mom 3x a week and it only happened 2x in the month she was there.

We had a bad experience at The Pointe. They seemed to be understaffed. Some employees were not focused on their job. They were not giving timely attention to the residents. The biggest problem we faced was my loved one needed help eating, and they were not assisting her with that. They seemed to do well with residents who did not need as much care.