Colliers Assisted Living

We did not like the Regency Park at all. It is a renovated hotel and it feels like it's still a hotel when you walk in. We did not like the hallways or anything about it. Like any other place, they had activities and nice people, but it was not what we were looking for.

I really like it here, everybody is so friendly and helpful. The food is mostly good, but once a while things there are things that I can't eat or don't like. To be expected, I guess. I like the weekly cleaning, vacuuming, etc and laundry services. The only thing I don't like is that they are charging me $137 a month for an oxygen machine. I didn't know upfront that it would be an issue. It may be resolved, however. Overall, I would recommend it.

I find that my Mother gets what she needs and is kept busy most of the time. And the most important is she really is happy at Regency Park.

Dad has been there only a month. So far, so good.

Our first impression we were pleased with how the place looked. We also liked the friendliness of the residents and some of the staff members. We received pricing for the room, meals, transportation, electric, water and cable but we did not discuss care giving prices. Because my parents are applying for VA benefits they were required to use at least 2 of the services at the facility. I did have to meet more than once with the head of the nursing department. I also had to meet more than once with Amy in the business office to have the incentive for moving into Brookdale Clearwater deducted from my parents bill. At this time I am noticing that a lot of changes in staffing is occurring which I hope will improve the dining experience, as well as, transportation services. There are great people working there such as Rita at the front desk. She is phenomenal and makes sure that things are getting done. There are also a couple of resident aides, Ceelee, Chantelle and Yanis. Helen is in housekeeping and she is a sweetheart. The new hire for the business office, Stephen is good too. My other favourite people are Caroline, because of her positive attitude and Lorraine in the beauty shop. My Mom gets a big kick out of her server, Leonora, in the dining room. My Dad just would like his food hot. The place is well kept. My only suggestion would be that when you talk with someone that they should write it down so they can remember to get done what you are asking them to do. We walked in the garden this week and the covered area needs a really good cleaning. And I wish we did not have to get out there through the smoking area.

They were pretty good, but huge. I liked the friendliness. The whole staff was very nice. It was right near the water, though, and didn't care for that because I could see it being evacuated during a storm.

Room was clean and fine. Front office staff was disorganized and hard to reach. Food was ok not great.

The facility is very nice but mom is not very happy there. She does not like the food at all and they must be short staffed because it takes usually 30-60 minutes for someone to come when she presses her call. It seems there is only one aide on duty at night for all four floors which is a question we never thought to ask about. So not super impressed with level of care.

If a friend asked about this community, I would say, If you can afford a little better. It's important to remember that every place will have its pluses and minuses. What made the difference for me was the way I was able to connect with both the staff and residents in a very special way during a time when it was most needed.

Maybe things are better now... they lost excellent staff and everything went downhill. Check to see if they hired a good activities director... that helps a lot with morale! I moved my mother to nursing home about 5 months ago so haven't been over there since April.

Food quantity and quality have decreased. Also very little staff in dining room. Those staff that are great don't stay very long. Hard to see those with longevity leave

Physical Therapy and Occupational Therapy are the highlights. Wonderful. The CEO is the lowlight. She is negative and not at all open to the views of others. Chefs are always changing. Activities are only good for the memory care folks. New owners are forcing cuts in services. The head of memory care is wonderful.

It was Ok but not enough attention or supplies given for $[removed] a month. Food is not so great.

For months the kitchen was out of basic staples, like eggs and bacon, milk, serving cold sandwiches as dinner, serving the same 3 or 4 dishes over and over. Transportation is part of the package residents pay for, but they have not had a driver in months. Also they are terrible with the laundry. Constantly out of detergent, problems with the machines and mixing up peoples clothes / losing clothes. The hands on staff and medical director [name removed] do a very good job, but they are chronically understaffed. They are on the 3rd facility director in 12 months, and it is very inconsistent service. Communication with the families of residents is poor overall.

The location is the best feature but there are areas of improvement

At first meeting seemed very nice, place was clean, and they were referred. Bad decision. Poorly trained and immature staff.

The sales persons were beyond excellent. The place is old, and needs major updating and renovations. It was more expensive than a brand new updated facility in town.

Community is very safe. The Activity Department is very proactive in encouraging residents to participate in different activities. The facility is clean and dining room offers a variety of meals to satisfy most people. They do need more aides to assist the amount of residents and more monitoring.

I would tell them there has been a decline over the past 3 months. Hopeful with the new ED, things will improve overall. Census has decreased, and staffing is reflecting that. Food quality is subpar which is a change since admission.

I would not recommend Wickshire to anyone. I've been here [date removed]. We are on chef number 7. Food goes from bad to worse. Some of the staff is very good but some leave a lot to be desired. Activities are for children not for anyone who still has all their marbles. Lots of drawing, board games and inane stuff. Occasionally there is some good entertainment. The exercise classes were good but have gone downhill since the staff changed. The activity director tries so hard but can't do it all herself. Again I would not recommend this place to anyone.