Colliers Assisted Living

I was working at a place called The Landmark and was dedicated to making a positive difference there. I had an idea that I believed would help the facility bring in more residents, so I decided to reach out to [name removed], the CEO. We had a great conversation, and he seemed genuinely happy with the plan I suggested. He even agreed that it would be a great way to improve our facility. However, just a few hours after that conversation, I got a phone call from [name removed]. To my surprise, she was incredibly rude and, without any clear explanation, informed me that I was being terminated from my position. I was shocked and confused. Up to this point, no one had ever mentioned any issues with my performance or conduct. I had been working hard and trying to help improve the company. Prior to this, a woman named [name removed] had falsely accused me of something I didn’t do, and I couldn’t help but feel that this accusation might have played a part in the decision to terminate me.

My brother moved to the Collier from his home where he lived alone. He is wheelchair bound and needed assistance with activities of daily living. Collier claimed to have 7 to 12 min response time by the aide staff for assistance and advertised daily happy hours. During MOVING DAY conversation with sales he was told that residents were not allowed to have alcohol in private apartments and it would be stored in the bar and served at happy hour only. This regulation had not been disclosed to us nor was it listed in his contract!! So he can’t have a beer watching his TV? When I confronted sales and mgmt on this non disclosure they basically didn’t care and became confrontational. The sales response was “you didn’t ask”! Also Aide response time was poor, often 15 to 20 min. We were denied any refund and moved out a week later.

My loved one was previously a resident at The Collier at Naples and the experience and the care at this facility were horrendous. Nobody was happy at this facility, everyone that I spoke to wanted to move their loved one.

My Husband was here for 6 days. He came in on a Friday, it was not what I expected a memory care to be. There was no activities scheduled the whole time he was there. By Tuesday I called Hospice to evaluate him. They came and by Thursday he was taken to Bayfront Hospice, where I was told he was so dirty and asked me if I wanted his clothes he was brought in which smelled so bad. I didn’t. He died in March. Please tell people my experience. Thank You.

If you care about your loved ones do not send them to Wickshire. False promises. No nurse on duty only undertrained med techs. The staff tells you they are underpaid. So they don't care. Facility is poorly run.

It's probably on par with a lot of other places in the area. My best advice is to not get old in Florida. It's too full of people needing help and not full enough of people or money to help.

My mother was previously a resident at Wickshire Port St. Lucie. It was nice when she first moved in and then there was a big change. Staff quitting and the care was lacking. My mother was supposed to have a shower twice a week. I went on vacation in August and I came home to see my mom and she had not had a shower for a week. I saw her hair with greasy and she smelled. I questioned the aides and they thought someone did it. I talked to the administrator, who now no longer works there, and asked her why. She said she would call and find out. First they couldn't find the shower book. Then they said that my mother refused it. My mother would not. Plus, I get a bill saying that they are raising her level of care and that the monthly cost will be an increase of over $700. No explanation. How crazy is that? She couldn't get care prior. I spoke to the new administrator and let her know that my mother would be moving out on the first of the month. She said I am sorry for what happened and your moving your mother and not giving us a 30 day notice. Why would I? No shower and you're raising her monthly cost, which she can't afford. They are now sending her a bill for the month of September and she didn't even live there. All they care about is money not the people that live there. It's a shame. I would not recommend Wickshire Port St. Lucie to others.

The first thing you notice when you walk in is the smell, it's absolutely horrible. Some staff was very helpful but a lot did not do their job. They were supposed to shower mom 3x a week and it only happened 2x in the month she was there.

We had a bad experience at The Pointe. They seemed to be understaffed. Some employees were not focused on their job. They were not giving timely attention to the residents. The biggest problem we faced was my loved one needed help eating, and they were not assisting her with that. They seemed to do well with residents who did not need as much care.

This was the worst place I have ever seen for not caring, filthy, and negligence. I wouldn't recommend the community to anyone, it was a terrible experience. Don't expect medications to be given to the residents, as they never provided my loved one with their medication needed on a daily basis. The staff weren't good when I had questions or concerns. They didn't respond to phone calls. They didn't even make the doctor appointments that were supposed to happening for my loved one.

This place is a scam...do not bring your parents or loved one in this place. They will get your money for a service not rendered. Ask the Director - [name removed] how they defrauded us for some little money. If you need proof - I have some email exchanges. Read some reviews in different sites and you will learn how this company works. You have been warned. By the way, our dogs have better food than what is served to my mom - thats the reason why we always bring her food. Just go the dining hall for proofs.

I would not recommend the community to others for their loved ones. There was no one to help my loved one adjust to the community, show the community and where to find common areas to my loved one, and there was no staff to assist with the care for my loved one. There were additional charges for delivering meals to my loved one's room. This was no communicated about this fee prior to moving in. The maintenance had poor attitudes to assist the residents with issues in the apartments.

This community says they are memory care but when my loved one had issues adjusting she needed to go to the hospital and they hesitated to let her come back. They continued to charge us without giving us a solid yes or no if she was going to be able to come back. They finally said they would not and tried to charge us for another month. We are not happy with this experience and would not recommend this community to anyone.

Sadly there is has been alot of staff turnover. Still a few excellent caregivers but most are untrained and uncaring. Minimal supervision on memory floor. Minimal activities if any

I am moving my mother out. No stability. The Executive Director is rude and abrupt. Now there is another Head Nurse. I thought the one was very caring and hugged my mother often. You don’t get that often. Most people aren’t caring enough. There is a high turn over. I now have to take my mother out of the MCU and people should not look at the beautiful place because that’s all it in. My mother falling to many times and the Executive Director told me that the staff was well train. Not true. I have seen the people just standing in the kitchen and the nurse in the office while residents left alone in the TV area. No wander why they are at risk of falling. I am very disappointed in the treatment of people who have paved the way for us all. They deserve to be taking care of! It’s even sadder that I feel they might mistreat my mother if I say what is on my mind. The Executive Director is not a good person I think. I overheard the staff talking about her. :(

Found my mom wet many times. Left in her room, missing meals Sitting in her room alone wet. Dirty diapers let on table and floor. Staff turn over heavy. Fired anyone with experience and hired kids that were not trained when they were used. This is only for independent living and they will run you off if you get past that point. To the point of sharing medical info they are not suppose release. In my case they released info that was wrong and made it harder to move because of the bad information. This place is run poorly!

I had to move my Dad out of here after 3 months, because they were nickel and dime-ing us to death. They were charging him for just about everything, including bringing his meals to his room or pushing him in his wheelchair to the dining room. They would add charges to the monthly bill that he never received. They tried to charge him for a portable nebulizer that he refused, at the price of $1200.00!! We got a bill for nearly $7,000.00 for one month!! They never contacted me about these outrageous add-ons and I had to meet with them and go over every single item that he was being charged for, and make them remove nearly half of them. If we had stayed there, our bank account would have been completely drained in about 3 months. I moved him to another facility that was so much better! The room was bigger, the food was better, the nurses and the management were nicer and they promised me that there would be no surprises on the monthly bill without consulting me first. Unless you have unlimited funds, and money to burn, I would NOT reccommed this place.

Looking for a place for your parent(s)? Read this first. Two years ago my husband and I worked very hard researching and visiting places in Pinellas County for my mother and father who could no longer live alone due to their failing memories. We found Arbor Oaks At Tyrone (Memory Care Center wing) at the time [name removed] was the director. We liked the way she ran things she was also an RN. Most everything went along as expected from about 2016-2018 then recently the director changed to [name removed] and everything went down hill fast. Now there is a irresponsible lack of staff, untrained staff being hired to work with memory challenged residents and a lack of empathy and respect for residents. Suddenly my mother started falling all of the time and both parents were shipped off to the hospital on numerous occasions mostly during the night shift. Their medications even changed without our knowledge. We tried to talk to [name removed] only to get the run around from him and we tried to reach out to the owner of the facility all to no avail. We definitely learned a valuable lesson here after removing our parents from this facility. A director with a lack of experience and care for his actions filter down to the quality of nurses, assistants and staff being hired to work in the facility.

Looking for a place for your parent(s)? Read this first. Two years ago my husband and I worked very hard researching and visiting places in Pinellas County for my mother and father who could no longer live alone due to their failing memories. We found Arbor Oaks At Tyrone (Memory Care Center wing) at the time [name removed] was the director. We liked the way she ran things she was also an RN. Most everything went along as expected from about 2016-2018 then recently the director changed to [name removed] and everything went down hill fast. Now there is a irresponsible lack of staff, untrained staff being hired to work with memory challenged residents and a lack of empathy and respect for residents. Suddenly my mother started falling all of the time and both parents were shipped off to the hospital on numerous occasions mostly during the night shift. Their medications even changed without our knowledge. We tried to talk to [Name removed] only to get the run around from him and we tried to reach out to the owner of the facility all to no avail. We definitely learned a valuable lesson here after removing our parents from this facility. A director with a lack of experience and care for his actions filter down to the quality of nurses, assistants and staff being hired to work in the facility.

Over priced for the poor care residents receive, [Removed] the director is very rude, uncaring & unprofessional, he is never in the building & very difficult to get a response from him, he seems to not care about his job & there is no communication, it was very disorganized & you do not feel welcome, not a place you want to put family when management is so poor & staff do not seem to be happy or care, witnessed staff yelling & arguing in front of residents & was told it was nurse supervisor and assistant director, very inappropriate & unprofessional