Colliers Assisted Living

Most of the woman on staff are hard to understand their English

The main concern is have is that They do not have enough staff to meet residents' needs... ie wait time when call for help. The residents are very kind and welcoming. The food is awful... the facility is small ( homey) and contained so easier for residents to get around. They need a better variety of activities. The person that you initially meet with is amazing and I really liked her.... but its almost a tease...

Poor/ lack of communication from administration. They do not return phone calls. The CNAs are very nice and do their best to help all of the residents in Memory Care.

We toured Wickshire Countryside during our search for a facility for our loved one. This facility was okay or fair. It was a hard sell for us, though. We decided to continue on with our search and to keep looking.

They need a better evaluation process. They did not place our loved one in the correct section. He should have been in Memory Care and not Assisted Living. He was covered in feces and urine every day, to the point that we removed him from the facility. The staff were friendly during onboarding, but there were too many missed steps, and there was a lack of communication. Plenty of other residents looked happy and safe and clean. So if your loved one is mobile, it seems like it could be a good place. It was just not the right place for our loved one.

Our family had an in person tour and it was a very nice tour experience but the rooms were just a little to small for what we were looking for

It was very clean. They were very good, and always checked on my loved one. The staff was wonderful, and helpful. They were willing to work with me. Make sure that they can, provide special needs for your loved one. It was good value for the money.

The staff is very friendly. They are very welcoming with the family visits. They are open to suggestions. The activities are stale, repeating, little variety, and they can't seem to get residents involved. Residents are bored. It is an expensive place for the lack of enjoyment residents have.

The staff were very friendly. The community is there for what you need it to do. It was a decent place that took decent care of my loved one. The room with nice. The housekeeping was provided once a week. If your loved one is more on the self sufficient side, this would be a good place for them. The apartment had a kitchenette. My loved one liked the staff, which is important. Again, they were very friendly. There isn't a lot of outdoor space for the residents to walk or sit outside and relax. This was a perfect place for a short stay. The food was okay for my loved one. There were hardly any activities going on in the community. The community did have transportation for the residents to use to go to the store. It would be nice to see more arts and crafts, or games offered to the residents. Everyday there was a list of activities written down for the residents. I would use them again for a 5 or 6 day stay. Any other community they require a 14 day to 30 day minimum.

Waited in the lobby for over an hour for my scheduled tour.

Our loved one is in very good health for her advanced age. We just felt like The Landmark was for people who were not in as good shape as she is. It felt more like a nursing home than an assisted living facility, for people with a lot of medical issues. And we were looking for a place where she could be more active and social.

My loved one went in pretty much self care, although he did have Alzheimer's. He had some pretty negative feelings about being placed at any facility, not necessarily The Pointe specifically. Once he moved in, his condition rapidly declined to the extent that he needed more help. The Pointe took a while to recognize that. Once they did recognize it, they did assist with getting hospice care set up. But even at that point, I had to have a stern conversation with The Pointe about the level of care that he needed, and I don't think it should have had to come down to that. After that conversation, they moved him to a higher level of care, but hospice had already picked him up full time 24/7 by that time.

The meals at this community when it was Atria were delicious, however once it was changed over the food really declined. But it is much more of a youthful and young hearten community. The staff are extremely nice, however the maintenance team can be kind of nasty and rude. Also, the activities director favors the men, so us women did feel unappreciated when it came to being included in the activities.

The common area was beautiful and gives a really good first impression, but the apartments were dark and had an odor. The hallways that led to the apartments were dirty and needed a fresh coat of paint. I would not feel comfortable with my Mom living there.

The rooms are small like hotel size, and would not be comfortable for two people

Only Studio apt/bedrooms. Common areas are small [name removed] toured

Good, but the food needs much improvement .

My mother is healing pretty well here at this care home. I know she is safe and in good hands here. I'am pleased with everything they have done. They are providing her with good care. I don't if this would be a long term care home for her. They do have limited staff, which concerns me. It is a very nice place for the right person, and I would recommend it.

We have had somewhat of a mixed experience with Horizon Bay Clearwater. The facility itself is very nice, it's got a warm homey feel and it is always clean and well kept. They also have some very nice, very accommodating people working here. The problem we have run into is that the communication between staff members could use a lot of work, the left hand doesn't seem to know what the right hand is doing. They're always happy to help with any requests, but sometimes you really have to stay on top of them and ask multiple times before something will get done.

I think Horizon Bay is a nice place overall, but there are also a few ways I think they could improve. The facility itself is well kept and clean, and the staff have all been friendly. However, for the price the apartments are a little small. I also believe they're a little too involved in the day to day lives of the residents. I'm not, nor is my loved one, entirely comfortable with things like scheduled wake-up times and bed times. They also tend to implement these sorts of things without consulting the the family first. But overall it is a nice enough place.