Colliers Assisted Living

Large studio is a great size. Turnover is a little high in staff but she feels safe and taken care of.

Place is usually pretty clean but could be better after feeding times. The staff is nice but there has been 2 times I've brought mother in from outside and there isn't any staff out in the main living area. Can't say much for food as I dont eat there. Mother seems to participate in the activities and the staff says she enjoys puzzles. One thing they need to do is clean the sidewalk in the outdoor area of evergreen as we sit with Mother and walk/push her wheelchair on the side walk. Her room is bigger than she needs but she hasn't complained about it.

Room was clean and fine. Front office staff was disorganized and hard to reach. Food was ok not great.

The facility is very nice but mom is not very happy there. She does not like the food at all and they must be short staffed because it takes usually 30-60 minutes for someone to come when she presses her call. It seems there is only one aide on duty at night for all four floors which is a question we never thought to ask about. So not super impressed with level of care.

If a friend asked about this community, I would say, If you can afford a little better. It's important to remember that every place will have its pluses and minuses. What made the difference for me was the way I was able to connect with both the staff and residents in a very special way during a time when it was most needed.

Maybe things are better now... they lost excellent staff and everything went downhill. Check to see if they hired a good activities director... that helps a lot with morale! I moved my mother to nursing home about 5 months ago so haven't been over there since April.

Food quantity and quality have decreased. Also very little staff in dining room. Those staff that are great don't stay very long. Hard to see those with longevity leave

Physical Therapy and Occupational Therapy are the highlights. Wonderful. The CEO is the lowlight. She is negative and not at all open to the views of others. Chefs are always changing. Activities are only good for the memory care folks. New owners are forcing cuts in services. The head of memory care is wonderful.

It was Ok but not enough attention or supplies given for $[removed] a month. Food is not so great.

For months the kitchen was out of basic staples, like eggs and bacon, milk, serving cold sandwiches as dinner, serving the same 3 or 4 dishes over and over. Transportation is part of the package residents pay for, but they have not had a driver in months. Also they are terrible with the laundry. Constantly out of detergent, problems with the machines and mixing up peoples clothes / losing clothes. The hands on staff and medical director [name removed] do a very good job, but they are chronically understaffed. They are on the 3rd facility director in 12 months, and it is very inconsistent service. Communication with the families of residents is poor overall.

The location is the best feature but there are areas of improvement

At first meeting seemed very nice, place was clean, and they were referred. Bad decision. Poorly trained and immature staff.

The sales persons were beyond excellent. The place is old, and needs major updating and renovations. It was more expensive than a brand new updated facility in town.

Community is very safe. The Activity Department is very proactive in encouraging residents to participate in different activities. The facility is clean and dining room offers a variety of meals to satisfy most people. They do need more aides to assist the amount of residents and more monitoring.

I would tell them there has been a decline over the past 3 months. Hopeful with the new ED, things will improve overall. Census has decreased, and staffing is reflecting that. Food quality is subpar which is a change since admission.

I would not recommend Wickshire to anyone. I've been here [date removed]. We are on chef number 7. Food goes from bad to worse. Some of the staff is very good but some leave a lot to be desired. Activities are for children not for anyone who still has all their marbles. Lots of drawing, board games and inane stuff. Occasionally there is some good entertainment. The exercise classes were good but have gone downhill since the staff changed. The activity director tries so hard but can't do it all herself. Again I would not recommend this place to anyone.

It was hard to communicate with some higher ups. When you called never could take your call. Would take there time getting back to you if they even did. The place was clean. The staff was very friendly. Felt they were under staff at times but even with that going on always polite. For the most part they were ok. In transition care felt they didn't deal with certain situations as if they never had a dementia patient before. Felt like they needed more training. Sage staff worked really hard. It looked like there was plenty of food. There were activities planned. It started off good. My father in law was not even there for3 months they raised the cost. Then when they moved him to [name removed] 2 months later wanted to increase it again was able to keep it down but just before my father in law passed away in April was going to increase it again. Understand there will be some increases but it was a lot for not even being there that long. Our overall experience was ok. Can't compare it to anything else.

I would not recommend them to others.

Depends on the person and his/ her needs. Very small community, residents are connected. They don't have enough staff and there is ALOT of turnover. It wouldn't be for someone who is higher functioning and is used to higher sets.

Wickshire Port Orange kept raising prices. She wasn't happy there. Everyone would rather be in their own home. It wasn't a bad place as far as the care but the food was so so. They did have activities my Mom enjoyed. The main problem was they kept changing her level of care and putting her in a higher money bracket. They say anything to get you in there. The people should ask specific questions. It's not really a bad place if you have money then you may not care about the cost. Also they raised the price of the room. A lot of people move out of there frequently. The director does make sure the residents are taken care of. She fired several people while my Mom was there.