Colliers Assisted Living

My mother is healing pretty well here at this care home. I know she is safe and in good hands here. I'am pleased with everything they have done. They are providing her with good care. I don't if this would be a long term care home for her. They do have limited staff, which concerns me. It is a very nice place for the right person, and I would recommend it.

We have had somewhat of a mixed experience with Horizon Bay Clearwater. The facility itself is very nice, it's got a warm homey feel and it is always clean and well kept. They also have some very nice, very accommodating people working here. The problem we have run into is that the communication between staff members could use a lot of work, the left hand doesn't seem to know what the right hand is doing. They're always happy to help with any requests, but sometimes you really have to stay on top of them and ask multiple times before something will get done.

I think Horizon Bay is a nice place overall, but there are also a few ways I think they could improve. The facility itself is well kept and clean, and the staff have all been friendly. However, for the price the apartments are a little small. I also believe they're a little too involved in the day to day lives of the residents. I'm not, nor is my loved one, entirely comfortable with things like scheduled wake-up times and bed times. They also tend to implement these sorts of things without consulting the the family first. But overall it is a nice enough place.

My mom attended two weeks of respit care. Unfortunately it was not the success we hoped for. She contracted scabies. She also complained about the food. We decided on another assisted living instead. Hopefully we will have better luck there.

Larger facility - it's a large apartment style complex. Didn't have the right feel for what we were looking for. Just too large but the lady was very nice, and the building was nice. Everyone has their own idea of what they want when they go looking, and this was just too large for us.

Our family had an in person tour and Arbor Oaks was very sad. A lot of residents sitting around in wheelchairs, idle, nothing stimulating going on except one TV was playing. Again, it may have had to do with the timing of our visit, but we left with our mindset at a "absolutely ruled out".

I did not care for The Landmark. They were not as clean as other facilities I visited.

I am very disappointed in the way that things worked out in regards to having my brother get additional care such as therapy. The cost was not explained clearly to us and now we find out that it is not covered under his insurance. The staff and the administration staff is very friendly and kind. The community is very nice however nothing else seems to matter because of this thing with the insurance. and what was covered and not covered.

We are not satisfied with the recent experiences. His laundry is not being done regularly. He is not getting showers regularly. The bathroom is not being cleaned often enough.

Our only experience is in the memory care where they have too many patients and not enough staff. The money making system that's in place kept my mother-in-law on anorexic drugs that made her hungry long past the time when her 90 year old body was trying to shut down. They did that in order to keep her as a monthly income, even though it was against what was best for her. If it were not for Vitas hospice care pointing out the bed sores and open wounds, we would not have known. We brought her home from the institution for her last two weeks of life, which was a blessing

I stayed the night with mom. Christmas night. She was put to bed without being taken to the bathroom still in her Christmas dress. About 2 am u pushed her button for help getting her to the bathroom. It took over half an hour for someone to come to her room. They said they couldn't help her that she was too heavy and they walked out of her car room. I went after them and said that wasn't acceptable. They didn't come back. I am scared to think of how they treated her when I am not around. I asked them to change her into her nightshirt. They wouldn't do that either. The facility charged extra for incontinence care but they never did anything extra for her. They charged extra because she ate in her room but she had private caregivers who went to the kitchen to pick up her food and brought back the dirty dishes. I still got a list.

Just hire people for where they need them, they are short handed I'm okay because I'm still young and I'm independent the staff is great that's my opinion thanks

Was there less than 3 full days fell out of wheelchair and broke his hip needed surgery after 3 days was sent back to facility without any pain medication when staff tried to get him out of bed next morning he became very combative hospice nurse was called and after her evaluation she called doctor and had him transferred to Hospice on Tampa Road to try and control his pain he died the next day so I don’t have very much to say about Wickshire but hospice treated him with dignity right to the end

They were in the middle of an ownership change when I pulled him out so not sure how they are doing with the new company. Cleanliness- good Food- fair Staff- friendly but not much experience with memory care residents. Not enough help in memory care No activities planned for memory care residents. Residents were put in front of the TV and just left there until meals. Not sure about bathroom encouragement. Not a bad place for independent or assisted living residents but definitely would not recommend for memory care. Of course it may be different now.

The nurses were fabulous, but the admin was terrible. The care given by nurses was good-but seeing a doctor and getting meds was terrible. We were told there were monthly outings that never happened. We spent [fee removed] for two months of care and it was not good. We needed them in a pinch so we didn't have a choice at the time. It was great at first but quickly changed. They told us it was a Medicaid facility, which it is not. The communication was terrible. We never even received invoices or information on what to do when we were moving out. They charged an extraordinary amount of money for little to no service sadly. We have since moved my mom to[community name removed] and are so pleased! They are amazing!

My Dad pushed his call button on 3 occasions and he felt it took 20 minutes for them to respond. Once he had fallen and when the aid finally got there she asked him"What do you want me to do?" They run out of options for the main course at dinner and I spoke with the head of dining room and did not get any help. They nickel and dime the residents for everything. No I would not recommend them. I would however recommend Trinity Place in Pasco. Wickshire did seem to have several activities available but my Dad only went to the daily devotions.

We had an abundance of problems with The Landmark when my dad was there. They had a lot of turn over and other issues. There were a couple of staff members who really worked hard and took better care off my dad. But there were so many others that just didn't care or weren't trained very well. We ended up moving him to a different facility.

The food is mediocre at best. There have been times when my mother got her lunch that it was cold. They seem to serve a lot of Fish and Chicken repeatedly throughout the week. there are two women who I feel go above and beyond and taking care of my mother. The med tech is [name removed] and the aid is [name removed]. We trust them to give my mother the attention she needs. I have had quite a few meetings with the executive director. During the meeting she always assures us that the issues we are bringing to her attention will be taken care of, but that never happens. The billing I find to be a little exorbitant. My mother is sharing a room with another woman yet my mother's bill is thousands of dollars a month. I never seem to get a bill that's broken down it's just one lump sum. We have had many problems with the other med techs, whether it's giving my mother the correct dosage of medication, or the correct time that she's supposed to get her medication. Again speaking with the executive director this was supposed to have been taken care of and we went back and forth with them for over a month to finally get it straightened out. We don't know who changed it and we don't know why they changed it from the way it was when Mom first got there. That has been a huge concern, and quite frankly we are getting extremely concerned about this. Every time we go in to visit Mom we have to check to make sure that she has been getting the correct medication the correct dosage at the correct times I don't feel this should be our job. I don't even feel that all the med techs and AIDS are certified.

Place started out good - went to ok over 3 years. Many different mangers. Poor patient care. Staff changing all the time. Food GROSS - went from bad to worse.

My husband who is POA for our friend has been trying for 1/2 hour to contact the location for a wellness check of our friend who was diagnosed months ago. We were to be contacted once a week with a health update. We haven’t been contacted in two months. We live 15 hours from the facility so we can’t just pop down to check on things. Now that it is cooperate owned the contact has been terrible. We are concerned about how our relative is being cared for.