Colliers Assisted Living

We had to move my grandmother out after only 5 weeks at Wickshire and I was highly disappointed. Prior to admission to their memory care unit, I was told they could handle her needs if she were admitted with hospice care for additional help and she would be able to age in place there. They sent out a referral for hospice (at that rehab center she was at) before transferring her and she was placed on hospice at this time. I was explained that this was "extra help hospice" not end of life hospice by the admissions person from Wickshire. This was not accurate. Hospice stated that she would not be able to have anything but palliative care. Immediately after she moved in, wickshire was not able to physically care for her properly. They were having trouble transferring her as a 2 person max assist and bathing her. Hospice started doing bed baths only and Wickshire staff started leaving her in bed most of the day. They were giving her finger foods because they could not provide the staff to feed her, yet staff was feeding two other people. My other huge disappointment was that we were informed she would be receiving physical therapy and they had the 3rd party company on site. This is one of the main reasons I chose this facility. PT was one of my top priorities which I made well known. This was also not accurate information sales team and they over promised and under delivered. They should have never admitted my grandmother as now I know she really needed a skilled nursing facility. They also have no activities on the memory care unit. They sit them in front of the TV and half the time it isn't even working. They also do not clean the tables after every meal only once per day. We had brought in a tervis with a straw for my grandmother to drink from and upon moving her out I found it was so disgusting and never cleaned and she was still drinking from it that day. The straw was literally filled with gunk. I am thankful for the staff that were caring and kind enough to be honest with me despite the administration telling me they should be able to handle her needs. I would never recommend this place to anyone. I am just happy I moved my grandmother out before she declined any further or she got hurt because they didn't have the staff trained or equipment to handle her.

Arbor Hills has had its problems like most facilities. High turnover of staff, uninteresting food or lots of cream sauces and food so tough my elderly parent can't eat it. A lot of internal turmoil. People moving out as fast as they enter. Administration "listens" to resident complaints but there is rarely solutions provided. I get the feeling this place is more about the money than it is about its residents. There are a few staff who have been super helpful and sweet but even they are limited in their ability to effect much change.

Not pleased with lack of care for my friend who certainly deserved more attention, everyone alot of hot air

My family member currently resides at Landmark and is looking to find a better assisted living place. Three days in a row, they shorted him several of his medications because they ran out of stock. That could be dangerous! When he presses the "call for help" button, the staff takes up to an hour to respond, which could be too late in the case of a medical emergency. When he makes a request or asks a question, often they don't get back to him. Dinner is served around 4:45pm, and breakfast is served at 6:45am ... a 14 hour stretch between meals! They don't make much effort to accommodate my family member's special dietary needs. There are roaches ... I caught one and showed it to the front desk staff. The upsides of the community are: it offers activities for residents, the staff is friendly to visitors, and the common areas are nice. Landmark is supposed to be one of the better assisted living places, so my family member worries he won't find a good quality place elsewhere, either.

The front desk workers were always very nice as well as a couple of the nurses we dealt with, however the business manager was rude at times, almost insulting and if you had a question she would decide when she would want to answer. So anything but helpful, but the salesman who took us on the virtual tour was very nice and very helpful. We did see the food a couple of times and there was a very high carbohydrate content.

I had made an appointment for a tour here. When I got there the person who I was to tour with was not there, so I just got information about the community. They didn't call to let me know she was not going to be there. I also did not like that there are several levels to facility and that it sat near the highway.

My Mom has been here for over 6 years and because she is afraid of change she continues to put up with poor care and mismanagement. I think I have FINALLY talked her into a move because is just keeps getting worse and worse!

We moved out because of disagreements. Very poor management. The place was fairly good for the conditions that my brother needed, but they had problems in handling the residents. They had severe employee turnover particularly in the management. The food was only fair.

they wouldn't work with our price constraints...didn't even want to show it to me

This facility, once a great place to age in peace, was full of Senior activity with a great Chef. All ended in [date removed], purchased by a corporate entity that originated in TX. Activities were the highlight of the day, every day, with great variety. Activity room lights mostly out now. Approached management, was told we are only required by law to provide 2 hours of activities per day, divided between main residents and memory care area, one hour each. Cleaning staff was reduced to one person for the entire building. No longer any medical professional, not even a CNA authorized to take a blood pressure reading. Ambulance is now called for most anything that occurs. The staff/aids were previously great but most of those that had been with prior owners for 12 to 15 years are now gone. They brought in highly educated people, higher rates of pay, they do nothing for residents. The Chef is still there, so the food is decent. Stay away unless your loved one is content to sit in their room.

They promised a lot but failed to deliver on those promises. Understaffed and uncaring. I wouldn't trust them to look after a goldfish, much less a person.

The patients wonder, mom had clothes missing, others in her bed.. I moved her out in July. I was not happy at all.

Please do not put your loved one here in memory care. it is dirty and the aids do nothing. They won't even get up off their chairs to do what they are supposed to do. ALL of mom's personal items were missing within 3 days. She was wearing someone else's clothes and she was scared until we took her out of there.

This place is downright filthy. They are overcrowded and do not do anything to help your loved ones. Do NOT go here. They bait and switch. here is your nice room and then they put you in a much worse room...sometimes with a roommate. I do not have words for this. My LO is used to living in a clean environment and maybe assisted living is nicer but memory care is gross.

My Brother was there for only 2 months. The place is ugly. The food is nasty. I had to bring him all meals. He sat in his room in a wheelchair. No assistance to go to do anything. The Administration was always unavailable. They kept telling me he was fine. I went to see him everyday. He was admitted to NCH and died 4 days later. I was told I had 30 days to pick up his belongings. When I went a week later, all was disposed of. Family pictures and documents. No one knew were they went. I would never recommend this place.

My Husband was admitted on the [date removed]. He was in memory care. After a few days I called Hospice, he was taken to their place where he died on the [date removed]. He did not get good care at the Pointe. He was dirty when he got to Hospice. Would not recommend the Pointe to anyone. It's been a year & I still haven't gotten any money from them.

We were told that my mother could be well taken care of at Wickshire. She needs transfer assistance to move around from her wheelchair, but no one in this facility was able or willing to assist her. They left her laying in the bed for hours at a time because it was easier for them. We were overcharged for days there that she wasn’t even there. I would not recommend this facility to anyone. The nursing staff are rude and disrespectful. My mother was there for 9 days and was not bathed or assisted to shower. It’s a disgrace that they would call themselves elderly care.

I was working at a place called The Landmark and was dedicated to making a positive difference there. I had an idea that I believed would help the facility bring in more residents, so I decided to reach out to [name removed], the CEO. We had a great conversation, and he seemed genuinely happy with the plan I suggested. He even agreed that it would be a great way to improve our facility. However, just a few hours after that conversation, I got a phone call from [name removed]. To my surprise, she was incredibly rude and, without any clear explanation, informed me that I was being terminated from my position. I was shocked and confused. Up to this point, no one had ever mentioned any issues with my performance or conduct. I had been working hard and trying to help improve the company. Prior to this, a woman named [name removed] had falsely accused me of something I didn’t do, and I couldn’t help but feel that this accusation might have played a part in the decision to terminate me.

My brother moved to the Collier from his home where he lived alone. He is wheelchair bound and needed assistance with activities of daily living. Collier claimed to have 7 to 12 min response time by the aide staff for assistance and advertised daily happy hours. During MOVING DAY conversation with sales he was told that residents were not allowed to have alcohol in private apartments and it would be stored in the bar and served at happy hour only. This regulation had not been disclosed to us nor was it listed in his contract!! So he can’t have a beer watching his TV? When I confronted sales and mgmt on this non disclosure they basically didn’t care and became confrontational. The sales response was “you didn’t ask”! Also Aide response time was poor, often 15 to 20 min. We were denied any refund and moved out a week later.

My loved one was previously a resident at The Collier at Naples and the experience and the care at this facility were horrendous. Nobody was happy at this facility, everyone that I spoke to wanted to move their loved one.