Colliers Assisted Living

My Husband was admitted on the [date removed]. He was in memory care. After a few days I called Hospice, he was taken to their place where he died on the [date removed]. He did not get good care at the Pointe. He was dirty when he got to Hospice. Would not recommend the Pointe to anyone. It's been a year & I still haven't gotten any money from them.

We were told that my mother could be well taken care of at Wickshire. She needs transfer assistance to move around from her wheelchair, but no one in this facility was able or willing to assist her. They left her laying in the bed for hours at a time because it was easier for them. We were overcharged for days there that she wasn’t even there. I would not recommend this facility to anyone. The nursing staff are rude and disrespectful. My mother was there for 9 days and was not bathed or assisted to shower. It’s a disgrace that they would call themselves elderly care.

I was working at a place called The Landmark and was dedicated to making a positive difference there. I had an idea that I believed would help the facility bring in more residents, so I decided to reach out to [name removed], the CEO. We had a great conversation, and he seemed genuinely happy with the plan I suggested. He even agreed that it would be a great way to improve our facility. However, just a few hours after that conversation, I got a phone call from [name removed]. To my surprise, she was incredibly rude and, without any clear explanation, informed me that I was being terminated from my position. I was shocked and confused. Up to this point, no one had ever mentioned any issues with my performance or conduct. I had been working hard and trying to help improve the company. Prior to this, a woman named [name removed] had falsely accused me of something I didn’t do, and I couldn’t help but feel that this accusation might have played a part in the decision to terminate me.

My brother moved to the Collier from his home where he lived alone. He is wheelchair bound and needed assistance with activities of daily living. Collier claimed to have 7 to 12 min response time by the aide staff for assistance and advertised daily happy hours. During MOVING DAY conversation with sales he was told that residents were not allowed to have alcohol in private apartments and it would be stored in the bar and served at happy hour only. This regulation had not been disclosed to us nor was it listed in his contract!! So he can’t have a beer watching his TV? When I confronted sales and mgmt on this non disclosure they basically didn’t care and became confrontational. The sales response was “you didn’t ask”! Also Aide response time was poor, often 15 to 20 min. We were denied any refund and moved out a week later.

My loved one was previously a resident at The Collier at Naples and the experience and the care at this facility were horrendous. Nobody was happy at this facility, everyone that I spoke to wanted to move their loved one.

My Husband was here for 6 days. He came in on a Friday, it was not what I expected a memory care to be. There was no activities scheduled the whole time he was there. By Tuesday I called Hospice to evaluate him. They came and by Thursday he was taken to Bayfront Hospice, where I was told he was so dirty and asked me if I wanted his clothes he was brought in which smelled so bad. I didn’t. He died in March. Please tell people my experience. Thank You.

If you care about your loved ones do not send them to Wickshire. False promises. No nurse on duty only undertrained med techs. The staff tells you they are underpaid. So they don't care. Facility is poorly run.

It's probably on par with a lot of other places in the area. My best advice is to not get old in Florida. It's too full of people needing help and not full enough of people or money to help.

My mother was previously a resident at Wickshire Port St. Lucie. It was nice when she first moved in and then there was a big change. Staff quitting and the care was lacking. My mother was supposed to have a shower twice a week. I went on vacation in August and I came home to see my mom and she had not had a shower for a week. I saw her hair with greasy and she smelled. I questioned the aides and they thought someone did it. I talked to the administrator, who now no longer works there, and asked her why. She said she would call and find out. First they couldn't find the shower book. Then they said that my mother refused it. My mother would not. Plus, I get a bill saying that they are raising her level of care and that the monthly cost will be an increase of over $700. No explanation. How crazy is that? She couldn't get care prior. I spoke to the new administrator and let her know that my mother would be moving out on the first of the month. She said I am sorry for what happened and your moving your mother and not giving us a 30 day notice. Why would I? No shower and you're raising her monthly cost, which she can't afford. They are now sending her a bill for the month of September and she didn't even live there. All they care about is money not the people that live there. It's a shame. I would not recommend Wickshire Port St. Lucie to others.

The first thing you notice when you walk in is the smell, it's absolutely horrible. Some staff was very helpful but a lot did not do their job. They were supposed to shower mom 3x a week and it only happened 2x in the month she was there.

We did not have a good experience at wickshire. My mother in law was living at park summit that is a very good place but have to move her out due to absence of security . They keep calling us saying that she was lost. Move her to [removed] and it was a good place for her until they change into wickshire. Everything change for the worse . No way to get in contact with director neither manager and when they finally answer phone or see us keep saying that did is not atria we are different . We had to move her again gave them 30 day notice and left room in a much better shape that we received still they charge one more moth of room and board and we are trying since [date removed] to get the money back with no luck . None of the employees has done anything. Director and manager does not respond when we call and billing department does not answer emails . No other way to comunícate with them . So sorry we put her there

We had a bad experience at The Pointe. They seemed to be understaffed. Some employees were not focused on their job. They were not giving timely attention to the residents. The biggest problem we faced was my loved one needed help eating, and they were not assisting her with that. They seemed to do well with residents who did not need as much care.

This was the worst place I have ever seen for not caring, filthy, and negligence. I wouldn't recommend the community to anyone, it was a terrible experience. Don't expect medications to be given to the residents, as they never provided my loved one with their medication needed on a daily basis. The staff weren't good when I had questions or concerns. They didn't respond to phone calls. They didn't even make the doctor appointments that were supposed to happening for my loved one.

This place is a scam...do not bring your parents or loved one in this place. They will get your money for a service not rendered. Ask the Director - [name removed] how they defrauded us for some little money. If you need proof - I have some email exchanges. Read some reviews in different sites and you will learn how this company works. You have been warned. By the way, our dogs have better food than what is served to my mom - thats the reason why we always bring her food. Just go the dining hall for proofs.

I would not recommend the community to others for their loved ones. There was no one to help my loved one adjust to the community, show the community and where to find common areas to my loved one, and there was no staff to assist with the care for my loved one. There were additional charges for delivering meals to my loved one's room. This was no communicated about this fee prior to moving in. The maintenance had poor attitudes to assist the residents with issues in the apartments.

This community says they are memory care but when my loved one had issues adjusting she needed to go to the hospital and they hesitated to let her come back. They continued to charge us without giving us a solid yes or no if she was going to be able to come back. They finally said they would not and tried to charge us for another month. We are not happy with this experience and would not recommend this community to anyone.

Sadly there is has been alot of staff turnover. Still a few excellent caregivers but most are untrained and uncaring. Minimal supervision on memory floor. Minimal activities if any

I am moving my mother out. No stability. The Executive Director is rude and abrupt. Now there is another Head Nurse. I thought the one was very caring and hugged my mother often. You don’t get that often. Most people aren’t caring enough. There is a high turn over. I now have to take my mother out of the MCU and people should not look at the beautiful place because that’s all it in. My mother falling to many times and the Executive Director told me that the staff was well train. Not true. I have seen the people just standing in the kitchen and the nurse in the office while residents left alone in the TV area. No wander why they are at risk of falling. I am very disappointed in the treatment of people who have paved the way for us all. They deserve to be taking care of! It’s even sadder that I feel they might mistreat my mother if I say what is on my mind. The Executive Director is not a good person I think. I overheard the staff talking about her. :(

My Mother is at this facility and we are in the process of finding a facility that is caring and shares our thoughts about her safety, personal cleanliness etc. This place is not the place. Seeing in the past any negative writings about arbor oaks has been taken off I truly believe this post has a short life span on here. Do not believe anything they say for they will make up things and say whatever it takes to get someone in here. Do you not think your love ones will be changed as needed for that will never happen. Dietary needs are not meet with the person's health in mind for they will give them salty and sugary things regardless of what their health issues might be not caring if they end up in the hospital like my Mother did. You have to pretty much stay on top of your parent's meds because you can't trust them to give what the drs has issued and they will not tell you when their meds are getting low so you can reorder. There is a high turnover of help there, especially cnas so I never know who is actually [Removed] my Mother's personal hygiene products I have brought to her. Hope someone reads this and realizes you pay a high price for your love ones not to be properly taken care of and I hope someone gets a chance to read this before they take this post off. Oh, I am a retired nurse so I am qualified in many ways to make the accusations I have made.

Found my mom wet many times. Left in her room, missing meals Sitting in her room alone wet. Dirty diapers let on table and floor. Staff turn over heavy. Fired anyone with experience and hired kids that were not trained when they were used. This is only for independent living and they will run you off if you get past that point. To the point of sharing medical info they are not suppose release. In my case they released info that was wrong and made it harder to move because of the bad information. This place is run poorly!