Colliers Assisted Living

Since Colliers has taken over the staff they've hired are more professional and courteous. There are positive changes occurring.

Good staff,lots of activities for residents, even if in a wheelchair or almost blind! The director is active with residents and easily available if questions! Clean facility also!

If you put your loved one in any ALF it's best to check on them often and staff because things get missed. It's also good to put certain notes up in their rooms so the staff can understand where things go etc.. At this place they went through staff changes for a while because of new ownership. So it's important for caretakers to get to know the staff, know their names, their schedules. I still think in this place the weekend staff is weak and somewhat lackadaisical. Leadership on the weekends needs improvement.

The people at Wickshire were very nice. the price was great. the service good. as in any business some people are good done bad. the good people at Wickshire were really good. she was under hospice care at the end. the Wickshire people were very nice

Mom moved into memory care from home I was surprised at how all she adjusted to being there. She liked being around other people and the facility is small enough where it’s not too disorienting. That was the reason I picked it in particular as opposed to the larger fancier places where I knew she would be lost when she left her room. The staff seems very nice. Most important I always find her clean. Her room is kept clean and neat. The facility is well maintained even though it is older.

We went to our first visit just to have something to compare with facilities closer to me, but the staff was so warm and inviting. The residents were gathering downstairs for bingo and they were also invited pleasant. It felt like family. The place is small enough that everyone seems to know everyone. My brother loved the food and there must be plenty of it because he doesn’t eat the snacks I bring anymore. The staff has done everything they can to make the transition comfortable There have been some growing pains with the meds but I’ve been assured that will be resolved.

Since my mom got there the marketing director quit, a new financial person & nurse had just started and I just heard they fired the executive director! Better communication with family members is needed. We had some growing pains when my mom got there and if I did not have private caregivers with her I would not have known what was happening. All in all it is a decent place. You just need to make sure the staff knows what your loved one needs.

It's memory care so hard to really do activities. It's expensive but all inclusive so that makes it a good value. I would recommend Wickshire.

I would highly recommend Wickshire Countryside to others looking.

The van to bring them to Walmart, doc appt ect...has not been used/moved since my dad has been there the last 6 months. However, based on the experience we have had so far, we would recommend this community to other families.

We are confident Dad is in a caring place; there can be improvements. The cleanliness is reflective of dads messes though. Everyone is friendly. One person wasn't always, but she is no longer there. All the attendants are helpful and kind. The medication management is confusing. We briefly used the service & are thankful dad is able to manage his medications. I've enjoyed some meals there and they serve the residents well and give options on the menu. They always have activities going on & keep the residents involved in the community. I am thankful Dad is in a good place with people who care!! Also thankful for patriot angels who helped us secure funds through veterans services. God is good! Thank you to A Place for Mom for helping us find a great place for dad lol!

I definitely would recommend it, however, they need to keep close. Contact on medical issues and follow up. Food is good activities are great personnel is very friendly and accommodating. [name removed] assume anything

My mother is content there. That's all that matters to me. She says she is treated fairly well and the staff is friendly.

The worst has been meals on the weekends, specifically breakfast--if they get one. Cooks consistently don't show up, calling for a late breakfast that might not consist of much. It's been a great place for her! She has met many people, made friends, and is happy with what is provided for her. Based on this stage of her life, it has been the ideal place for her to live.

Overall, very good but there is a notable difference sometimes between the night staff and daytime staff in terms of care. Less oversight (night) = less care. They are undergoing a change in ownership. The food is a sparse selection, they are often out of basic things like orange juice or a breakfast meat for days at a time, and it just isn't very good. Steady decline over last 3-4 months.

What we like the most about this community is that we feel good leaving our loved one there because she is happy and well cared for. We would absolutely recommend this community to other families based on the experience we have had so far. I've had friends and relatives in understaffed homes and all you see is neglect. The Collier is one of the best.

They have in-house therapy occupational and physical therapy they're an excellent group of people. I can feel myself getting better thanks to them. They have excellent equipment and big hearts. I would definitely consider them family. They work with my guardian to accomplish my goals and provide her with feedback on my hard work. If I was on the outside I would definitely hire them to come to my place of residence. They take care of all the people here every person I talk to thinks that they're great. We have a fun game every morning before breakfast. It makes us laugh and Unite. It starts us off in a positive way. Little problems don't matter but being a part of a community does.

[name removed] is great! She sold us on The Collier. The staff is great too! It’s a very nice place. The price is a little high considering that they don’t provide anything at all. No furniture, no supplies, not a thing. It’s close to my house and they do take Medicaid if you can apply and get it.

I would say that Wickshire is a good place with a few problems any place will have. "No place is perfect. But the place is very attractive & the staff is friendly! I like having my own space. There are great activities & the food is good most of the time. My main is with the number of residents who are confused & mentally impaired.

The facility and staff were very nice. I would have liked more communication from them the first few weeks. They had a system set up for this, but it didn't work. I would have like to see more attention to my brother during initial transition. If I didn't have other health care workers going to visit him I would not have known how poorly he was doing. Unfortunately he passed away after living there for 7 weeks. He missed his home. However he was unable to adequately care for himself and needed to be in a facility.