Cogir Senior Living

We toured this community when we were looking into care options for a loved one. I was not impressed by what I saw here. We toured quite a few and this one really stood out as being low quality. It's also very isolated, the only nearby "shopping" is a Shell station.

This place started out very nice, but really took a turn for the worse over the past few months. They've had a lot of staff turnover, both care staff and management. The food is bad, and the quality of that also seemed to be declining. And what really sealed the decision for us to move was seeing the degree to which the cleaning staff would dig through personal possessions in people's rooms.

My grandparents have lived here a month and a half. They are private pay. SO they are making great money off us. I have a grandma that is paralyzed. I rated them low on activities because she can't go on bus tours because there is no nurse to assist her to the bathroom. She was given the wrong medication in the first week, had a fall the first week, Billing is unreadable so you don't know what you are being charged for. Toilets are not cleaned. Staff turn over has been crazy. My grandpa was laughed at when he made a recommendation that they move the dinning room tables to accommodate more space for wheel chairs. We called their corporate office yesterday and filed a complaint but no call has been returned from their district manager yet. We are moving them to somewhere I have had another grandparent before and we are going to be saving $2000 a month,

This has been an awful experience. Nothing was ready when I came. The room hadn't been cleaned out. There were still belongings left from the previous resident. The carpet desperately needs to be replaced. I didn't get a full set of keys to my apartment. There was supposed to be a welcome packet, that had emergency information, and information, about how things work and what to do. I never received one. Before I moved in I was told that they could accommodate for different dietary needs, and that turned out to be not true. The food isn't very good, and they give the meals exotic names, that don't really represent what you will be eating very well. Everyone is supposed to have storage there, and it took almost a month to get mine. They told me before I moved in that they provided transportation to the doctor, but failed to mention that is only within a ten mile range. The staff doesn't do anything, they wouldn't help me when I moved in. They lied about a lot of things when I was moving in. I chose it because it was the most affordable, and I liked the location. They have a huge turnover of residents though, a lot of the ones living here still, are very unhappy. The activities are the same everyday, and not very stimulating, things like bingo, and bean bag baseball. Just awful!

I arrived to find the dinner service in full swing and finally found someone in the office who was surprised that I was there. She stated they had to get through dinner, have a seat in the lobby and Michael would be with me. I waited 15 minutes and tried to find someone again and was unable to locate anyone. I walked out. I was not impressed with 'friendliness' of the staff or their promptness. The outside of the facility was beautiful, however the lobby area looked dingy. I cannot provide any other feedback on the rest of the facility.

They were all about money as opposed the health and welfare of individuals they smiled as they took your money and some of the charges were just ungodly. They’d put these charges on you when you had no other choice. I’d really recommend people to find some other option.

Assisted living...lower on my list; also in Albany, not Corvallis

I did not care for this place due to the following: Rooms smelled even though they were move in ready Price was too high Residents did not look happy. Did not like the area the facility is in.

More interested in staff schedules than patient care. Spent more in hospital bills due to incompetence of staff. Spent more than $5000 for about 15 days. If the assessments been honest, we could have saved money and heart break.

My parents said the staff did not give them the care that they needed. In addition, they said the Mgr. Mr. Donald Trump did not know what he was doing...They only stayed there one month. Went to another facility in Wenatchee, where they are still residents..

When my mother first moved in in 2006, it was very good. I would say the last 2 years here were not good. They are not a licensed care facility at all but they were renting to people in various stages of Alzheimer's and different kinds of dementia and most of them really needed a lot of help. It was not a big facility and these poor people couldn't remember how to get back to their apartments or how to get to the dining room so it got to the point where folks like my mother, who were still very active, there were no activities for them. I can't say it's true for all of the Holiday/Stratford facilities but I wouldn't recommend them at all.

This facility was wonderful, absolutely wonderful at first. Between the pandemic hitting and the director leaving, things changed drastically. Mom's room was never clean. The floor was so dirty. Her food was just dumped at her door. At times, it actually sat there long enough that it had mold on it. Mom went from being mobile to not mobile at all. She declined so much. I think part of it was the short staffing. But things were so bad that I wanted to move her out of here and intended to. We had already found a great new place for her. But I ended up with health issues of my own and was homebound for a month. It was so hard. I was there almost daily visiting mom and that month away was hard. As soon as I recovered, I went back to see her. Her health had declined so much and that day I was told she was being moved to hospice. It was too late and I was devastated. She was so sick during that month and I wasn't there to advocate for her. I'm not one to complain, but things just aren't good here anymore and people need to know. I have to say there are a few really good people working here and they're amazing. But to most, it was a job and they just didn't provide good care. I would never recommend this place to anyone. I was here almost everyday of her stay, aside from my health issues. I saw things go from wonderful to the absolute worst. Please look elsewhere until things change.

Within 36 hours of my loved one being in the community, my loved one fell three times due to no staff was watching my loved one. Between hospice and this community they hastened the demise of my loved one. They weren't proactive in trying to keep food or fluids going into my loved one during their stay. The community and family would have meetings and they would be non-productive about my loved one's care. I even wrote letters to the community about my loved one's care and the concerns I had about this. This place is BAD!

This community did not follow through with any of their promises and they did not meet any expectations and could not care for our loved one. It was terrible as far as we are concern. A terrible experience.

They do not know how to handle dementia patients. They actually called the police and subdued my loved one and took him to the hospital where he passed away. He was having an outburst as dementia patients do sometimes. They did not call me first. They called the police.

It's so sad that unfortunately all the bad reviews on my grandmas assisted care facility, specifically memory care, at Harvard Square in Denver Colorado have shown to be true! Memory care should focus on consistency in order for Alzheimer patients lives and brain function to be more simple and at minimum livable! The home went downhill once [name removed], the only nurse to really care about her patient, had to leave in may of 2020 due to underpay and absurd guidelines due to covid-19! I pray everyday my grandma passes soon so she's once again at peace & no longer a prisoner at Harvard Square memory care !

Disgusting food. Do not back up their own leases. Lied to on the way in. I feed my dog better than they feed the tenants. Bait and switch tactics from salespeople. Be safe and happy do not move here.

My mother has been a resident of Pinecrest in Hickory, NC for over 5 years. Since COVID-19 the service provided by the company that runs Pinecrest has been substandard. It’s all about collecting the most money for the least amount of service. They no longer provide transportation or housekeeping. The meals are delivered to the room and residents are expected to provide their own plates and utensils and do their own washing up. I’ve never been more disappointed.

The founder of Washington House was my pastor-[name removed]. His vision for the facility was one of grace, comfort, and care. During COVID, none of these elements match the practice at the facility. Residents are locked indoors, in their rooms with no activities, no interaction, no grace, no love and little help. Calls to the phone lines which rarely work well (crackle, drop, or are inaudible) go unanswered. The Head of Nursing is unresponsive and read the CDC guidance not only incorrectly, but how it best suited the facility to drop staff and activities. Meanwhile, residents are paying full fare for reduced services and greatly reduced quality of care. [name removed] would have been chagrined to see that his vision had turned to a business that so poorly provides for its residence. I am here to tell you that I am beyond chagrined and angry at how my mother is being treated.

When it comes to the important responsibilities to the residents , they have been extremely disappointing to our family. 1) The family is "guaranteed" to be notified immediately when there is a medical emergency. My Mother was taken out to the ER, where she could have passed away. The family was never notified and the hospital didn't know who she was. She could have passed with no family around her. 2) Weeks later, after my Mother did pass, the center promised that a bus would take her many friends to her funeral. They were ready, there was no bus and no notification to the family to make other arrangements for them. All her close friends missed her funeral and were understandably upset. So was the family. This kind of incompetence is completely inexcusable. Keep shopping around, you can definitely do better for your loved one.