Cogir Senior Living

My sister-in-law felt that Emerald Pond was going to be a good fit for herself but has since decided that she does not like living here. The staff are very friendly and attentive to her needs, her apt is very nice and the meals are nice. My sister-in-law feels that she just does not fit in with the other residents and that it is very depressing here. My sister-in-law is currently in the hospital and most likely not going to return.

The experience here was awful in my words and my mother's. They do not have any activities for the residents at all. There are staff members who couldn't converse with my mom because there was a language barrier. My mom needed to communicate with them and couldn't which made things very difficult. My mother could not freely access the restrooms because they were always locked and you had to wait for someone to get the key. The food was not desirable in any way.My mom sad she took one shower while she was here for a week and the water was cold! She didn't want to take anymore showers after that.It was a very traumatic experience. After a week we moved my mom out of here. I wouldn't recommended this place to anyone.

I am very upset with the Columbia Heights. I took my mother for respite care there and they did not take good care of her. When we went to pick her up, the room shew was in reeked of urine. They left urine on the bathroom floor. They would leave her in bed all day and not feed her if she did not want to. they did not try at all. I feel like they will promise anything to get your money but once you're in, they don't care.

Poor management- multiple on site management turnovers recently. Really not the pond you want your loved one to live!

Oh, my! DO NOT send your loved one here! The administration is like a middle school clique and they tend to gossip about co-workers and residents. They seem to have no time to make the residents feel at home or to accommadate them in any way. They go against the handbook every time that it may make them feel better. The director is rarely there and when she is it is for personal reasons. I have talked to former employees and they say the same thing and wonder what she is doing. She pawns off all of her chores on others and then sits and does nothing. The residents are not # 1 as they state. The money is #1. Again, DO NOT send your loved one there!

We thought this place was going to be the ideal location for our parents to live together. Not quite sure what caused all the confusion, but the deal was called off 12 hours before they were supposed to move in! And without an explanation. Very unprofessional and unknowledgable in so many ways.

Care Services? DO NOT depend on the managers for anything. Even a fake smile or superficial hello. This is a BIG Business, it has not one thing to do w/personalized care or concern. Corporate promises but no delivery! They ignore all complaints and prices are not the same, for all. Unless waitress staff has changed, there is one that is incredibility rude and impolite. Guess that why the !manager holds her close, he is the same. Not a warm fellow! The food is not half bad. Stingy. Let's see, there are so fabulous folks in kitchen and dining room. Appears LOTS of folks need or are Assisted Living, which isn't fair for them to live there. I see a lack of compassion, lack of connection. The problems start w/the Corp Business Folks and keeps going until pay dirt is hit. Couple of the Staff cause problems. Hasty unfriendly land lords.

We moved my grandfather (we were the POA's) into Silverado now the Bellingham at Orchard. He lived there for 18 months. When we first moved him in the care was excellent and not one complaint. The food was great, the staff was great, his room was clean, he was bathed, he was well taken care of and thriving. He loved going out in the garden area picking blueberries and apples and sitting by the old car watching birds. Fast forward to the community becoming The Bellingham at Orchard. The care went from great to POOR. Grandpa fell nearly daily, it took hours for call lights to be answered or for nurses or staff to be found just to let us out after the 5pm front office closed. The food went from great to slop. The social worker went out the door. The nursing staff went from great to high turn over or over worked and grumpy. When I made the choice for him to leave my house where he was I was providing 24/7 care I felt confident and loved the facility until it merged. He had a horrible fall and instead of calling the medics I was phoned 12 hours later saying I should make him an appt at the doctors he was taken to ER and from there transfered to hospice at a different facility. Silverado was great Bellingham at Orchard was hell and not a place I would wish on anyone. Shameful really.

I went in to inquire for my mother. The cost for a studio was $[removed]. They have a "points" menu. It seems elusive and secretive. I inquired what it would cost for three showers a week for my mom and setting up her meds once a week. I was told it would be roughly $[removed] a month total. Obviously, $[removed] a month for those minimal extras seemed high. That said, I asked if we could bring in private people (We have great people who do it for much cheaper)? The membership director was very condescending to me and said "why would you want to?" If an organization has a membership director who is curt and rude, it clearly raises red flags to me as to whose best interests are at heart. I said "wow" and excused myself. I know I seek the best care for my mom. I can only say that this is not a place I would ever take her....... "profit above concern for the elderly" is how I would categorize my limited exposure to this place.

I went in to inquire for my mother. The cost for a studio was $2800. They have a points menu. It seems elusive and secretive. I inquired what it would cost for three showers a week for my mom and setting up her meds once a week. I was told it would be roughly $4,000 a month total. Obviously, $1,200 a month for those minimal extras seemed high. That said, I asked if we could bring in private people (We have great people who do it for much cheaper)? The membership director was very condescending to me and said why would you want to? If an organization has a membership director who is curt and rude, it clearly raises red flags to me as to whose best interests are at heart. I said wow and excused myself. I know I seek the best care for my mom. I can only say that this is not a place I would ever take her....... profit above concern for the elderly is how I would categorize my limited exposure to this place.

I hope no one else has the awful experience that we had. Falling out of bed the first night because the care did not give her the safety cord to reach was just the beginning. After just one week we are out of there!

We had to put my Father in Glenwood Place Senior Living memory care. For the first almost year we were constantly at battle with them to keep him clean and his bed was wet many many times when visiting him. We finally got that taken care of, but there was constantly problems. They didn't see the need to wash his face, comb his hair, put his glass's on, brush his teeth or put his suspenders on him so his pants wouldn't fall down. He was often not even shaved. We got through this by trying to work with them, but it never failed, he was never really ready for his doctor visits or outings like we had requested...and this place charged him over $7,000 a month, you would think they could at least comb his hair for him. The final straw came when he passed away and they sent his grieving wife a bill for over $500 bucks because she took two days to remove his personal items from the home. We were grieving and it was also a holiday weekend. [removed] Stay away from here...at all cost, your loved one will thank you for it.

The absolute worst place I would ever imagine placing my mom or dad or close relative.

Profits ahead of Residents. ALWAYS Staff not trained on dealing with dementia residents. Some are so dismissive with the resident when they ask for help. But who is training the staff and giving them feedback? The nursing staff seems so demoralized. The nursing aides say it is all about the census & their hours are cut, And Management does not recognize residents are so high care they cannot keep up! Nurses need help too. My mother is suppose to be changed every 2 hours for incontinence but it is more like every 4 to 5 hours... Where is the dignity? How you treat the resident is how you treat your staff!

Mom was fine in the retirement apartment, but when we had to move her to the assisted living quarters, the price shot up and the care was terrible. Every time we dropped in, which was sometimes daily, something was either not done or done wrong. The straw finally broke the afternoon we dropped in and she was still in bed, hungry and confused. They had forgotten her completely! If you're looking for assisted care, keep on looking.

My father was sent to this facility after a post op Hip replacement. At my visit I reliaze that another family was very upset with the staff there and it happens to be the director of nursing and the charge nurse. Her concerned was something that caught my attention which is, the building lack good services and not enough skilled staff and they are on stop payment from Medicare. They have lost lots of their good staff. I will recommend anyone to go to this place. Bad for patient care and productivity. They need to change the management and bring in people who understand the basic fundermental of nursing and not what they have now.

where do i start. just awful. this is not the place for a dog, let alone a loved one. choose a different facility. my loved one moved from atrium village and is very happy now.

THE SKILLED FACILITY IS NOT THE PROBLEM. MY MOM WAS WELL TAKING CARE OFF BY ONE OF THE EVENING NURSES. VERY PASSIONATE ABOUT HIS PATIENTS AND HONEST. THE PROBLEM IS THE DIRECTOR OF NURSE AND HER MANAGERS THAT SHE BROUGHT WITH HER. THEY ARE NOT DOING THEIR JOBS. BECAUSE OF HER, GOOD NURSES AND NURSES AID HAVE LEFT THE FACILITY. I WILL NOT RECOMMEND ANYONE THEIR UNTIL SHE IS GONE FOR GOOD. [removed]. I WISH THEY CAN SEE WHAT SHE HAS DONE AND LET HER GO. THEY HAVE LOST ALL MOST ALL THEIR NURING STAFF BECAUSE OF HER. NOW THEY AGENCY. THAT SHOWS HOW BAD THINGS ARE.

We found this facility unable to care for our parents who suffer from dementia. Their hygiene was always an issue, odor of room, cleanliness of room and condition of bed were a constant problem. We would not recommend this facility to any family that is looking for assistance for their loved ones. If you just need board and room and are independent in your care than you would be fine.

Don’t judge a book by its cover definitely applies here, a beautiful cover with an ugly story. Food is poor quality institutional grade with too often high salt content and too often undercooked (most fish and meat imported from S. America and China). Dining room service is poor due to understaffing. Executive Chef [removed], revered in other reviews (video) recently quit, that didn’t take long, he was a nice guy, tried hard and left disillusioned. Since S.L.C. took over as management approximately 2 years ago and changed the name from Arte' to Andara there's been a steep decline in the food quality/food service as well as the atmosphere and friendliness of this community. Employee turnover is the worst I've ever seen as employees are under paid and unappreciated. Many good employees in all depts. quit after S.L.C. took over, most walked out. For employee opinions search: Senior Lifestyle Corporation complaints. Attitude of on-site management and Management Company is ridiculously poor and even adversarial. On-site management is insulting and heartless towards residents especially when they complain. Resident complaints are ignored, there are many and they are legitimate. Resist believing the hype and misrepresentations; First misrepresentation; this is not a “Family-Owned Community”; it is corporate owned and not owned by the Management Company. Snowbirds, you will most likely be disappointed, ears are ringing from hearing the complaints. Always beware of planted positive reviews to boost ratings on all review sites. We, the elderly have paid our dues, made our sacrifices and deserve better than this.