Cogir Senior Living

Today I went to visit my old friend in her new facility, Harvard Square. When I told the person at the front desk that I didn't know her room number or if she was in assisted living or memory care, he couldn't help me locate her. I repeated her name, spelled it many times, wrote it down, but he seemed unable to repeat it, other staff members were no help, and call to memory care shed no light. When I walked over to memory care, I had trouble gaining entry because there was no signage, no instructions; I also had trouble exiting the building. My friend looked clean and well dressed, her room tidy. But that doesn't make up for all the rest. not being able to locate a resident? zero stars.

Our family had an in person tour with Inspira Gateway and the facility was beautiful but the person who gave us the tour didn't seem very knowledgeable on their facility. They lacked a variety of activities and felt more like an extended stay hotel than a community. It may have been because it was so new they just hadn't gotten their feet on the ground but it was an immediate "no" as soon as we walked out of that tour.

My loved one lives at The Terrace at Beverly Lake Memory Care. I'm thinking about either negotiating down the rent or moving my loved one. It's ridiculous. We've been having problems left and right. I'm disappointed with the price and with the care The rooms are mostly dirty. Theft is a big problem. We had no idea that people steal so much and they didn't warn us. When we told them things are missing they're like yeah, people here "go shopping" a lot. Really? They should have told me. Most of my loved one's clothes are missing and other stuff is missing too. Their activity bus is still broken (since May), so many of the residents are stuck in the building all the time. Also, it smells like powerful fragrance trying to cover the smell of human waste in the commons area. Overall, I feel very stuck. I will NEVER recommend The Terrace at Beverly Lake Memory Care to anyone.

Much less impressive, once you get in. Serious issues with health related care of resident. The other residents, the food, the maintenence team and the concierge.

Harvard Square was definitely not a fit. The interior was very outdated and noisy. The memory care unit was in a separate building and was a very "cold" environment. Everything was drab and dark inside. My two siblings and I could not wait to get out of there. I don't normally give poor reviews on places but, honestly, I would not recommend that facility to anyone.

Sadly this is going downhill & is too expensive for too little. The facility is untidy - the staff is oblivious - the food is DISGUSTING - who are these "COOKS" -- released felons?? Too Bad terrible.

Unless they've changed they aren't good at communicating. As part of their apartment upgrades they shut the water off but didn't notify the residents. More than once my dad was in the shower when they shut the water off. They were very good about keeping the residents safe and had good protocols during the height of the pandemic (don't know how they are now that it's not an emergency).

I would not recommend Carmel Place. Carmel place apartments are nice but it is very poorly run. Sad! Food is also not good. Also hire a permanent receptionist who is always there with a smile on! Lighting in the cavernous halls would make things more welcoming. An orientation would be good, hooking up new folks with someone. Took over a month to find drink machine. Very disappointed overall. [name removed]is super nice.

Well, as soon as I indicated that I was not able to move into their facility, they became quite cold and were not at all communitive. In fact, if they had of reimbursed me, at least part of the deposit, I would have moved in, and if they had of remained at least friendly during the process, I am moved into an Astra location in Newburg add would certainly have reconsidered moving into when your place because of his location however, it is what it is

Clearwater Springs Assisted Living was not as friendly and appeared run down during our tour. This became more apparent after visiting another community in the area.

For the price, the food is ranges from acceptable to awful. If I relied on Vineyard food alone, my health would decline. Welltower is a huge corporation that bought Holiday Vineyard Place in 2022, but keeps that secret from the staff & residents. Atria manages it badly. The once homey, warm Vineyard Place is now being transformed into a cold hotel. Many long time residents are leaving. Seems Welltower only cares about $$. Personally, I don't know how the wonderful staff here keeps their smiles while serving us so well. They are amazing.

The overall cleanliness of the community is not bad at all, but there are just not enough consistent staff to gage the overall friendliness. There seems to be different rules changing everyday. The meals are inconsistent as well with residents being served cold meals at time due to equipment being out or dining being closed down.

Our family had an in person tour with the Cogir of Vancouver community and I didn't like that the front door is unlocked. The area for memory care was very ugly not warm. Looked like an insane asylum

Both Parents were relocated to this facility from Scottsdale facility which closed after 2 months of moving both parents moving in. I received an email notification of closure and had 2 weeks to relocate them both to a new facility or relocate to their Peoria facility. I had about 2 weeks notice. Manager was all ears with no follow through. Key to new room was unique and not the same key as other rooms. Rarely able to enter the room without walking back to the reception desk to obtain a key. If either parent had an emergency the key was difficult to obtain. To date approximately 2 months later it is common to have to get door entry key from reception desk. New facility has relocated staff from Scottsdale. All great professionals. Management is horrible and lacking in the area of memory care. Keys still not readily available to each care provider. Bedding is not cleaned or replaced as required. Fecal soaked linen, missing laundry, improper cleaning up after accidents. Understaffed

I wouldn't recommend this community to others for their loved ones. During the tour it sounded great, and there were promises made and the promises weren't fulfilled after moving in. There was a time that my loved one fell and the community didn't contact the family about this or about sending our loved one to the hospital. There was no staff that was with my loved one in the hospital from the community either. The aides were so nice to work with. The management was horrible to work with though. They told us that my loved one couldn't have a phone in their room, come to find out our loved one could have had a phone in their room during their stay. The time that my loved one was moving in, there was no one there to greet us or give us the instructions on what we need to do. They also said that we would have to feed our loved one, instead of having an aide assist our loved one. Due to our poor experience with the management team we pulled our loved one out after a short stay. One of the social activities the community had the residents participate in was sorting buttons. This wasn't enjoyable for our loved one.

Not good. The rent has increased every year. Management and services have gone downhill in quality and healthy livability every year.

Our loved one had a fall in their bedroom and stayed for less then 2 weeks. I liked it just fine. After that, I tried to make an appointment and everyone was in turmoil with being fired or let go. I wanted to see if there was any help available with the 90 day contract. They had finally hired some new folks and the answer was NO. The food was fine, cleanliness okay, we just thought we would be able to get some help with the 90day contract.

From our experience our family suffered a hardship due to the handling of the care of our loved one. Our loved one didn't stay very long and we weren't refunded the property fee to us after the short stay. I feel that my loved one didn't receive any care. In fact, the community didn't feel comfortable transferring our loved one out of the community or accepting them back. The memory care unit wasn't staffed appropriately to care for the number of residents in the unit. The community ultimately wanted us to hire additional support, such as a companion care member to care for our loved one.

I had nothing but good things to say about this place up until the last couple of months. Apparently it has been sold to another Corporation and it shows. [name removed] is a great Manager and use to have some great staff. Most of the staff have been either let go or have moved on to other jobs. Now I hear the Activities Director is leaving, which is devastating to the residents. She is very well liked and a wonderful person who cares about the residents. She will be hard to replace along with the other staff members. I realize there are two sides to everything. But if all your staff are leaving, there is an issue. Instead of caring about saving a dollar here and there, how about putting the resident's needs first! Thank You

This review is strictly geared towards the memory care unit. I would tell others to not put loved ones in the memory care unit here at Quail Park Morrison Ranch, they have unexperienced staff members working there.