Cogir Senior Living

The apartments are old, and no amount of paint can cover-up water damage, filthy air vents and lack of individual A/C units, shared WiFi etc. The email address is no longer valid. Phone calls not returned. If you have questions, get your answers before any discussions of deposits. The dog park has artificial turf. Ouch poor pooch in the summer. The neighborhood is not good at all. Guard shack, no guard. Walk,run or roll away before you're trapped.

Cogir San Rafael was good under the previous director's leadership. Unfortunately, things have gone down hill since the new director came aboard in 2024. This new director is sorely lacking in social skills and general leadership competency. My family experienced some startling interactions with some of the caregivers there, and [name removed] was cold, uncaring, and totally unwilling to address the concerns. I do not trust the management or the staff at this facility and I cannot recommend placing your loved-ones here.

I get it, these places are what they are, but it is clear that the place has suffered from ongoing turnover issues, and a gaping hole in leadership. Anything I wanted to get done required MULTIPLE follow-ups on my part. I can give you a laundry list of issues... regularly coming across staff members asleep in common areas, lack of a resident manual, having to clean her new apartment before she moved in because the windows were disgusting and the refrigerator had not been properly cleaned...

My mom is no longer there. We had to pull her about 3.5 weeks into her stay. They were awful, put my mom into danger several times, and treated her horribly. This is for the type of stay my had, she needed more care to recover from her fractured back. It may be completely different from someone who may live there and can get around on there own.

Our family member spent over a year in the assisted living section, and during that time, we saw the quality of the facility deteriorate significantly. There was a shortage of staff, and many were inadequately trained. Promised services were never delivered. Management was indifferent to concerns and displayed a lack of compassion to residents and family. Look elsewhere.

The sad part is they were losing help too much. And the food could have been better. I have my sister living with me now and it was getting to expensive.

Wish I could give zero stars!! These people fully take advantage of the elderly and steal their money when they are already on a fixed income. I would never recommend this place and I'd tread lightly placing your loved one here. They never did an evaluation on my dad yet they accepted him and his money. When he arrived he was told he needed more care than they could provide and that he would need to find a new place to go(which is fine) yet they wouldn't refund his money. None of it!! It was their fault in the first place by not evaluating him to begin with. [fee removed] is a lot to someone on a fixed income. They'll be hearing from our lawyers soon. Shame on you Holiday Seville. Do better!

I would give Cogir a solid 1 for each category. They seem nice enough when speaking to them however they do not respond to questions and have an endless supply of excuses as to why they do not respond. [name removed] the person who helped me at the beginning of this journey was fired and told me a lot of un- truths. That took months to sort out. It took me 6 months to get back a deposit that was not suppose to be cashed [fee removed] We will have to move him soon as they have already told us the monthly rent will be increased.

Shrimp not cooked - gone back cook told the server that it looked like it wasn't cooked enough (ooh!) no offer of food to replace. Did not offer to cook it.

I haven't been happy with the quality of care and my experience there. That was one of the biggest decision mistakes of my life. I decided to keep my husband there because it would cause to much stress to move him to a different location. I am not happy or satisfied with the facility. Although I paid the monthly dues, the receipts were made to give credit to the resident. The front office manager refused to correct the invoices! Just a nightmare!

Elance at Old Town is a terrible place for patients on the third floor. No activities, no entertaining or music, no evening supervision, requests for bed safety ignored, meds often not distributed by the attendant, no nurses, residents are forgotten, Don't send a loved one there as my died due to sleeping pills not given due to attendant leaving early for a party. I forgot to mention that I visited my husband very day for at least two to three hours and additional time during the weekends. If your loved one has the unfortunate experience of choking when eating, even occasionally, you need to bring a throat electric vacuum to dislodge the food contents for this facility has none among other items needed on the third floor. If your loved one dies in this facility

They suck. We moved my loved one out of there in [date removed]. They don't have a procedure for dealing with people that come down ill. They lost my mom's false teeth and would not pay for them.

Cogir they didn't have enough help, so they would put them in the large dining area to be able to watch them all. They said they had share rooms. When I asked for a private they said it would be [amount removed] more a month. They said she could order food from the dining room and they never brought her a menu. Last thing that happened is she fell at Cogir and they sent her to the hospital, no phone call to us and she was there 4 hours in the hall. Not sure if it was that sight or all of them.

This place was unquestionably a 4.5-5.0 star classy operation when it was run by Brandywine. Alas, RUI, Inc. took over a little more than a year ago and absolutely everything has abysmally deteriorated into the current [swear word removed] it is, with minimal care and accountability, inedible food, constant lying/cheating on invoices, rude and unprofessional management, and soaring prices. Stay clear of here for the sake of your loved ones. Simply abhorrent!!!

I've lived here for 2.5 yrs. Only because I can't afford anything else. But you get what you pay for. They're going through the remodel, but the staff is the same. I agree with [name removed], the Assistant manager is so rude, unless you're his friend. His dogs poop everywhere in our building at night. I often see the Assist Mgr going into kitchen at night with his girlfriend, not sure why he has a key. He comes out with several bags of food, me and other residents have watched this happen several times. When it was Holiday we got treated well, Atria is exactly what I've been hearing- they're out for profit. I am trying to move out but the nice places are more expensive, so I have to live here with bad food, rude staff, the old time residents have it made and they're the ones that get asked to speak and represent the regent. The Assist manager has been walking around asking resident to write up reviews, and if they're going to be good he will set you up with a computer to write the review

We went into the facility and it was very quiet. It was midday. No seniors in the activity area. Only thing seen were word search puzzles. The doors are dirty to the rooms. A fresh coat of paint needed for sure. Trash on floor. Asked if there were gardening activities and there was a very small area to plant about rectangular sized … about 3 by 4 feet. There was water puddled from the rain gutter. Very possible slip hazard. There were cushions tossed in a corner of the property. When we did see the rooms one bed a table and tv with joined bathroom. There were no real interaction between staff and patients. Most seen were in there rooms and just not what I would want for my loved one. I would have a home for mom not sponsor this place. Pass this one by.

This company markets to a specific demographic. Statistically around 30% of that population is diabetic. Unfortunately, their menu is heavily weighted towards pasta and other starchy, simple carbohydrates. Due to excessive self-interest corporate policies and an Executive Director who aggressively punctuates the corporate disregard for customer service. Look at the NC Dept. of Health & Human Services. Understand that this company clings to the Independent Living designation because it frees them from almost all governmental oversight.

Business side of it tells you one thing but it's misleading. They want assets and seems that's the goal when signing on the dotted line. I was told lies to convince me to sign contract. My mom fell 3 times that I know of broke wrist and back. They didn't call me to notify me. The Dr from hospital called me and that's how I found out. Seems very understaffed considering the facility is at capacity. I'm moving my mom from Harvard Square to a different facility.

I am currently a resident at Cogir of Glenwood Place and overall my experience has not been great. Based on my experience, I would not recommend this facility to others.

Staff were incompetent's. My dad came from rehab with a fully closed bed sore, 1 person or stand by assist level for transfer and improving. When he left, a month later, he was a 3 person or Hoyer lift. He not only had 1 bed sore reopened but had developed a second. He was allowed to not bathe and his wheel chair pads were destroyed and smelled horrific. He also smelled horrific and many of his unwashed items were covered in fecal matter, including himself. The new facility had to wash his hair 5 times to get it clean and had him healed up and back to self transferring within a few months. They quarantined him when he first got there due to flu outbreak at the rehab but when I called to find out why he wasn't off the quarantine yet (as I was told it would be a 5 day) on day 7, I was told he has covid and had symptoms. I later, through management, found out he did not have covid or symptoms, that the person in charge of his care was wrong and they didn't know why. He never was encouraged to use the gym, attend any of the activities or anything at all. Due to his increased needs after just one month due to their neglect, they raised his cost to over double the original quote and did not notify me.