Cogir Senior Living

I am currently a resident at Holiday Harvard Park Retirement and overall the experience has been good for me at this facility. I love it here! The friendliness and the meals are great. The value for cost is also great. I would recommend Holiday Harvard Park Retirement to others.

I don't have much of a field of comparison. They were great at setting us up. They sold the features of the place, and gave us a relatively big deal on the room we got. I think the outreach and the activities direction could be doing a bit more to reach out to more reticent residents, but overall I think the place has done right by my loved one.

The staff is wonderful. It's some of the other residents that cause problems As far as the food goes - they need to serve less high carb vegetables, healthier bread choices I cannot recommend them until I see how the management company change this summer works out.

My loved one was previously a resident at Cogir on Napa Road Assisted Living and Memory Care. The value for cost was good until she needed additional care. Based on the experience I would say that Cogir is a good place for seniors who actively participate, but if they have mobility issues the care is minimal and expensive.

Staffing was a big issue. Took from the care for mom away. I'd still recommend.

My dad is a difficult to please and complains a lot so I can't get him to speak positively about any place. I have not been to the property. Best part is the price. I've tried to call them and email them and no one ever bother to return my calls. So, low price is all I have to offer.

Studio Royale is a nice property and the physical upkeep is very good. The food is good quality, well prepared and tasty. The day-to-day staff is very good. However, upper management staff has changed frequently in the past year. A year ago a woman named, [name removed], was in charge and did an outstanding job. Since that time, upper staff management has been widely variable in performance. The medical staff has declined enormously over time. Getting meds on time and in the correct dosages is a struggle. This could be due to poor management and/or understaffing. The Director, [name removed], and the manager, [name removed], are hard to reach with undependable follow through. Although I have seen both rise to the occasion, it is not the norm.

At this time they are experiencing staffing issues. Things have been a little challenging at the start. Our hope is they get fully staffed soon and I think we will see improvement. Biggest challenge has been the quality of the meals and getting the mom's apartment cleaned to an acceptable standard.

It seems to be one of the higher priced communities and sadly the remodeling going on is been going on 6 months very depressed environment.

They had a total change of people and didn't let anyone know. There's too much deferred maintenance. They've let it really rundown cosmetically. Recently had a major water pipe burst, and when the floor tiles were replaced in the common area, they didn't even try to make it look aesthetic. Looks awful. Water rot from the rains on the doors, and the carpets need to be replaced in the hallways.

They are not prompt answering call buttons but staff is attentive and friendly otherwise. Staff has been wonderful but since Cogir took over the management of Harvard Square staff is quitting at an alarming rate. Since Cogir has taken over food is starch heavy and the quality has dropped significantly. Also, the wait time in the dining room to be served has been up to 1 hour with residents simply sitting and waiting for their food to come.

Our family member was at Cogir of North Bay for two months and in the hospital for falling most of that time. She was then relocated to board and care. Staffing seemed inadequate for the size of the facility. Our family member actually needed much more care than expected. That person was also not helpful with staff and family. They are also waaay too expensive for what is provided.

I would say the place is nice however they don't vet people for placement. A lot of the folks need assistive living not independent. The reason we picked this place was because of the location which was closer to family.

The facility administrator is unable to deal with complaints. Instead, denies that the problems exist. Housekeeping is great! Caregivers are great for the most part. Communication with family is good. The food is terrible! Tasteless with poor quality, poorly prepared, with small portions. Moving would be an option if there was a better option. Also, three of the caregivers have become like family and make it hard to leave.

My brother says he doesn't like that most rooms are just a rectangle without a bedroom (he has a bedroom) and that most of the people have "lost the spark of life." He says its safe and well maintained.

The move was easy and fantastically simple. My loved one doesn't like the food, which is okay because she's very picky. I'm troubled by how hard it is to get information and healthcare concerns addressed.

The Windham is great for those whose needs are truly Assisted Living. My mom was needing more assistance than they were willing or able to provide.

I thought it seemed like a wonderful place for placement for Mom. I would recommend to others.

The staff are wonderful and take very good care of my dad. I'm not sure about housekeeping.... I've only been there once where it was apparent that the apartment had been cleaned. I always sweep and mop every time I go over there! Communication with the family is okay, because I'm there every day I make sure he's doing okay. The move in process was okay... I was a little disappointed In their ambassador service. I didn't feel enough was done to get him involved in the beginning. He was pretty isolated where he was before, so needed extra encouragement to get involved! The food is just okay.... it's often too dry or tough for him to eat! Would I recommend the facility....probably. It's a nice place and he likes it there now! Everyone is so friendly on the staff and go out of their way for him!

Breakfast is amazing. The raisin toast and biscuits are my favorite. Bus driver is very kind and always here to help. Our activities are fun. We have a morning exercise class that is resident led with our director there. Some dietary restrictions some folks have and they dont always have options for them.