Cogir Senior Living

Our loved one was only there a couple of weeks before his rapidly declining Alzheimer's resulted in him wandering off. I was very disappointed in the staffing there, and how they handled everything. The facility is okay. I think it's outdated and needs a lot of work to update it. But I was particularly disappointed in the staff. He had just moved in to live there, and I feel like in the very beginning with a new resident, they would have some kind of "ambassador" to walk him around and get him familiar, but they didn't. Also, when he wandered off, I don't feel like that was handled as appropriately as it could have been. He had been in the hospital a week or two when we received a call from the Lake Shore office about payment. They were holding us to the lease agreement, even though they weren't allowing him to come back to live. The main lady in the office laughingly said even in death, you have to pay it. And I thought that was pretty crass the way she handled it.

This facility needs better management. They never visit residents in their apartments to inquire about their needs or to check up on their employee's duties, so supervision. Outside building need attention, badly previous managers managed: we never see the regional manager we used to.

This community only offers independent living and we felt our loved ones needed more. The community was declining when we left. They had a new director and the food was not good at all. Maintenance requests took too long to be addressed and I hope they are doing better now.

Old and rundown. There was a disgusting Oder in one of the apartment

The management recently left. I decided to leave the community. I hope this change will help the residents that are still there. The fees were outrageous, and have moved and it was more than half the cost of what I was paying. The cleaning the room consisted of a four-and-a-half minute, that was a quick sweep of a swifter. I know this was all management that was the issue here. Again I think this should change due to new management. The location is nice. The fire alarm kept going off. This community could use an update. The chef was excellent with what they allowed him to do. The food was delivered to the room and it ended up being cold due to COVID. I feel this is due to the Health Department Requirements that they have restricted the communities across the country.

The food here is terrible. The chef has no say in what is ordered or what is to be prepared. Overall, I would not recommend Gresham Manor to others looking.

When our loved one first moved into the independent living, it was very clean. When she moved to the assisted living side, the hallways had really fowl smells. The friendliness of the staff did vary, the front desk staff was great, however the marketing staff would be about a one out of five when it came to experience. Pre COVID the dining room experience was about a four our of five. Post COVID where it was meal delivery service, it would be about a two out of five.

The friendliness of the staff members tend to vary day to daydepending on who the resident is. I do like the staff and I am grateful for being here. this is independent living so there are no care services, you have to hire any kind of outside help you may need. The food is absolutely horrible, and you can not get seconds. It is not healthy and it is served like slop.

1) Foos is adequate. Filling too much rice. Poor variety. Same every week. 2) Poor programs, only 4-5 attended out of 60. 3) 32,000 a year for 2 rooms. 4) Friends not welcome. 5) Walking in and outside not recommended.

Food and new admin are terrible. Former managers were much better. Young people that serve are wonderful. They seem to honestly care. Food is the same every week and slop.

The material condition of this facility was below standards for an elderly community. The care services were not very responsive. There were several times I called up there and they were not responsive. I would not recommend Cadence at Huntersville.

Poor management. They are not committed to going the extra mile to improve. They are complacent, and inconsistent. They are content with mediocrity. The food is below par. Current Executive Chef is not really qualified, she has been bumped up to fill vacancies. She will not be able to perform to necessary levels. An experienced Executive Chef will have to be recruited to improve food and beverage to acceptable standards. I believe there is general discontent among the residents. I have been here for close to 3 years, and the quality of overall service has steadily declined. We have had 5 Executive Chefs in a 3 year period. That is a telling experience that indicates there is not an effective experience between the Executive Chef and the General Manager. Progress has to be achieved to turn things around.

Food good. New manager not for me. All mail is being touched by management. Incoming and outgoing mail is not allowed to be delivered into the building in our mail slots. Many leaks this last winter still haven't been fixed completely. Bandaid fixes only around complex.

The building is not safe, water damage and dry rot. The food is not good, and cold when we get it. Fire alarm goes off because of water in wiring.

My MIL lived here during the transition from Brookdale to Cogir. I (and she) saw firsthand the downgrades in services, quality of food, and reduced staffing and activities. The focus was on outward appearance and bottom line. It's a small community, and yet after 1.5 years there the ED and head nurse didn't even know who she was, even though she was well liked by staff and residents. They were happy to charge for add'l services, but it was impossible to get anyone to respond to questions and concerns about those charges. When she died (in her apt. at the facility), I received no communication, assistance, not even an "I'm sorry for your loss," from the management or staff. Not even a "here's what needs to happen now" communication. I was honestly appalled by the overt lack of caring. Guess she really was just a monthly check to them.

My Mom moved to the Quarry in mid-December after being in the hospital and no longer able to live independently. She had Parkinson’s so was in the ‘ridge’ at The Quarry, a higher level care section. They tout a specialty for Parkinson’s, but I didn’t see anything other than a general exercise class and a support group supporting it. They didn’t seem knowledgeable about Parkinson’s and I often felt like when they provided updates to me, they were punishing or belittling her when she had odd behaviors related to advanced Parkinson’s, it made me sad. The good: she loved the actual caregivers, [name removed] in the gym, and thought the food was pretty good, provided you were able to go to the dining room. Food delivered to your room was always cold. She also loved swimming, during the brief time she was able to go to the pool. The bad: it took over a week before we saw a care plan and a month before it was being followed as written. We had difficult communication with our care coordinator, though eventually it got a bit better. We experienced laundry being mixed with other resident laundry, I found her bed remade without any sheets on it, we provided good towels but they only used their Quarry issued towels. Also, keep in mind that housekeeping is once a week, which for some is fine, but should be more frequent in a high care area, obviously, those residents can’t do things themselves. I went every other day to visit and there was only about a month where things went smoothly. After the first month, things got better, then when her health/Parkinson’s got worse, so did the care. When she needed help with showering, toileting, transport, they said her care needs were too much, and they didn’t have available rooms in the enhanced care unit. I went to other facilities to look for a place to move her to. They mentioned charging her for a 30 day notice if she moved, really? They couldn’t meet her needs and were requiring a private caregiver in her room, that is about $700 per day! All of a sudden, they had a room come available the first of April, unfortunately, she died a few days later. The Quarry loves their independent living residents, but those that require more care, not so much. Look at the Facebook posts, activities are focused on independent living and employees, not the residents with higher level of needs. I was paying for her care,not parties! 3 caregivers for 29 residents was not adequate. Call buttons often weren’t answered for 30 minutes, but they’ll tell you their average is 5 minutes. If your loved one requires a high level of care, this is NOT the place, look at a smaller place, the bells and whistles mean nothing if there isn’t good care when our loved ones need it most. Also, if you have a family member there, make sure someone is available to check on them regularly - I can’t imagine how it would have looked if I wasn’t a frequent visitor. I had to do laundry, wash dishes, clean the toilet, brush Mom’s hair, cut her nails, and make sure she was decently dressed EVERY time I visited, none of these are things they worry about. Mom died on [date removed]. I am very happy to be done with The Quarry.

My Mom moved to the Quarry in mid-December after being in the hospital and no longer able to live independently. She had Parkinson’s so was in the ‘ridge’ at The Quarry, a higher level care section. They tout a specialty for Parkinson’s, but I didn’t see anything other than a general exercise class and a support group supporting it. They didn’t seem knowledgeable about Parkinson’s and I often felt like when they provided updates to me, they were punishing or belittling her when she had odd behaviors related to advanced Parkinson’s, it made me sad. The good: she loved the actual caregivers, [name removed]in the gym, and thought the food was pretty good, provided you were able to go to the dining room. Food delivered to your room was always cold. She also loved swimming, during the brief time she was able to go to the pool. The bad: it took over a week before we saw a care plan and a month before it was being followed as written. We had difficult communication with our care coordinator, though eventually it got a bit better. We experienced laundry being mixed with other resident laundry, I found her bed remade without any sheets on it, we provided good towels but they only used their Quarry issued towels. Also, keep in mind that housekeeping is once a week, which for some is fine, but should be more frequent in a high care area, obviously, those residents can’t do things themselves. I went every other day to visit and there was only about a month where things went smoothly. After the first month, things got better, then when her health/Parkinson’s got worse, so did the care. When she needed help with showering, toileting, transport, they said her care needs were too much, and they didn’t have available rooms in the enhanced care unit. I went to other facilities to look for a place to move her to. They mentioned charging her for a 30 day notice if she moved, really? They couldn’t meet her needs and were requiring a private caregiver in her room, that is about $700 per day! All of a sudden, they had a room come available the [date removed], unfortunately, she died a few days later. The Quarry loves their independent living residents, but those that require more care, not so much. Look at the Facebook posts, activities are focused on independent living and employees, not the residents with higher level of needs. I was paying for her care,not parties! 3 caregivers for 29 residents was not adequate. Call buttons often weren’t answered for 30 minutes, but they’ll tell you their average is 5 minutes. If your loved one requires a high level of care, this is NOT the place, look at a smaller place, the bells and whistles mean nothing if there isn’t good care when our loved ones need it most. Also, if you have a family member there, make sure someone is available to check on them regularly - I can’t imagine how it would have looked if I wasn’t a frequent visitor. I had to do laundry, wash dishes, clean the toilet, brush Mom’s hair, cut her nails, and make sure she was decently dressed EVERY time I visited, none of these are things they worry about. Mom died on [date removed]. I am very happy to be done with The Quarry.

My uncle lived at EP for ~1.5 yrs. Our concerns were: (1) services not being provided as advertised [stated weekly trash removal; reality was housekeeper picked-up CERTAIN trash so my uncle had to take remaining trash to the dumpster]; (2) I personally heard 5 different residents state they were refused a meal by staff telling them arriving 15 mins after start of meal was too late [rent covers price of 3 daily meals]; (3) EP recycles one type of cardboard only, DOES NOT RECYCLE ANY plastic, glass, metal, etc., & due to coronavirus pandemic EP is using styrofoam containers for 5 daily deliveries [3 meals, 2 snacks, 3-5 sides/desserts, 3-5 beverages]; (4) EP’s best feature is the wildlife drawn to its pond but EP staff tells residents & visitors not to feed them because they are trying to get rid of the wildlife as they are tired of cleaning behind them; (5) parking lot layout is horrible, needs a lot more spaces. We discussed these issues with Gen Mgr [name removed] who listened, did not ask any questions, did not make us feel she cared about any of this. Other managers [[name removed] & another lady] just nodded at us, smiled, & walked away.

A loved one lived at EP for about 1.5 years. We had problems with [1] services not being provided as advertised (stated weekly trash removal; reality was housekeeper picked-up CERTAIN trash so my uncle had to take remaining trash to the dumpster); [2] I personally heard 5 different residents state they were refused a meal with staff telling them arriving 15 mins after start of meal was too late (rent covers price of 3 daily meals); [3] EP recycles one type of cardboard only, does not recycle ANY plastic, glass, metal, etc., & due to coronavirus pandemic EP is using styrofoam containers for 5 daily deliveries (3 meals, 2 snacks, 3-5 side dishes, 3-5 beverages); [4] EP's best feature is the wildlife drawn to its pond but EP staff tells residents & visitors not to feed them because they are trying to get rid of the wildlife (they are tired of cleaning behind them); [5] parking layout is horrible, needs a lot more spaces. We discussed these issues with General Manager [name removed] who listened, did not ask any questions, did not make us feel she cared about any of this. Other managers [[name removed] & another lady] just nodded at us, smiled, and walked away.

The sales person was very nice, the food was good. However, the living space was VERY small. The area was a distance from community activities.