Cogir Senior Living

My mom lived here for 7 years. The last year has been awful. A lot of staff turnover, too many agency workers who don’t care, unresponsive manager & terrible. Facilities need updating inside & outside

Get ALL offers and promises in writing or they will not happen. Not truthful about the dining room hours and rides for a start. Many lies told by sales to get you in. Not enough staff. Many cannot handle or advise on call alarm emergency. Dining very unpleasant chef. NO YOU CANNOT go the hours you are told by sales.

I am concerned for the remaining residents living at the Regent. The turnover of the staff makes us residents feel like we have no one to trust or go to if we need something. The Assistant Manager is extremely unprofessional and rude to me and my family. I've heard him with my own ears, say the meanest and most hurtful things to myself and other residents. My daughter is helping me move out of this community because it is no longer safe. The hallways smell so bad, the staff is not pleasant and the girl cook who's been there for a few years (I believe she lives there as well) is really rude to the us and I think she purposely serves us cold food because she does not like our table. Excuse us for complaining that the food is cold, or the pork is undercooked (blood was actually oozing from the pork when we cut it, and when we asked her too cook it longer she served it to us after the dining room was emptying and it was so BURNT it was inedible). I cannot recommend Regent to anyone.

My loved one was here for two weeks and it was a horrible experience. They also tried to bill me for breaking a contract for their uncleanly, unprofessional atmosphere. It should not even be on a rating scale, I'd rate them at zero if I could. They treat everything as a joke, I felt. End of life is not a joke.

Higher level assisted living residents should use caution. My dad arrived as a 1 person transfer or standby transfer (wheel chair) and left with them stating he was a 3 person transfer. He came with a completely healed and closed bed sore and left with it a completely open and beginning infection. His rate went up almost double and I blame it entirely on the lack of care they gave him in the short month that he was there. Staff did not follow state requirements for keeping in contact with me (his daughter, POA and the one who dealt with everything moving him in and signing all his paperwork) and did not notify me of any assessments completed until I called due to the dramatic increase in his costs. He was quarantined due to a flu outbreak at the rehabilitation prior yet he had no symptoms. The night nurse in charge of his care, when I asked, said he had tested positive for covid and that he was symptomatic which had him quarantined longer than he should have been. Services such as pt, ot, etc. Were not provided during that time. Since leaving, he was luckily back to a one to person assist for transfers within a week. This place is money hungry and does not provide quality care for those that need it.

Good: Edmonds Landing has an incredible location right in the heart of downtown Edmonds. You can walk to restaurants, coffee shops, the beach, and the senior center. They freshly painted the halls and updated the community furniture to make it look lighter and brighter. Bad: They are on their 3rd manager in less than 12 months. They have done budget cutbacks, turning over their staff, letting go of maintenance and janitorial people, and they pay near the bottom of the pay range for staff. This has led to a staff shortage, which creates a decline in care, especially for assisted care. Residents have fallen and pressed the call button and it has taken over an hour to get help. Another resident soiled herself, called for help, and two hours later no help came. Rooms are not being cleaned like the contracts call for. Many of the staff that are there are stressed and have to just do triage because they are shorthanded. Edmonds Landing needs to hire more staff and quickly.

This place so disorganized. They had like one or two people trying to figure out up from down. No one answered the phone. Finally a lady that was just hired before the holidays tried to help but she had no idea how to answer my questions. The staff was temporary. Looked very boring. The building is beautiful but the unorganized mess they had going on there I didn’t want my father there . Also the new employee even told me she was overwhelmed because she got hired and just put to work. Not the place for my loved ones.

It's a beautiful facility but only good for those who don't require a lot of help. They promise everything but can't deliver. They ask us to be patient but while spending up to 8k/month there is no help. My father had to feed my mother. I saw a man leave the dining room because no one was there to feed him! So he had no dinner! My father didn't get breakfast a couple of times because there was no one to help my mother. The nurse and manager do not return phone calls or emails. We are very disappointed.

Cadence was horrible. The furniture, carpet & baseboards were dirty and the person giving the tour seemed to hate her job.

I discovered the day I moved that my apartment was never cleaned from the last resident. Bathroom was dirty with [removed] on back of toilet, soap scum in shower and stuff all over bathroom and closet doors. The food here is absolutely disgusting. Most people here have complained daily about the food service. Dinning room floors are disgusting and rarely get mopped. I would think twice before moving in here.

My mother was a resident at Vineyard Place for 1 year. On the 1-year anniversary, Atria jacked up her rent by $357 per month! Many residents have had to leave or move into smaller units. It's put a real hardship on the senior residents and has been sad to see. Since Atria took over, they've also cut services. The staff has been nice but the new management company is profit hungry. The entire building has to share 4 washing machines. It's a nightmare trying to get a machine for laundry and there are frequent issues with it. There are constant issues with the bus service and only minimal short outings.

My loved one lives here and I’ve noticed that things that are stated or promised are not being followed through. My relative stated that care is lacking and wait times can be long. The nurse doesn’t help with much and appears to be negligent with how she cares for residents. My loved one loves the activities and how sweet the care staff are but has a harder time with admin. Thinking about looking into a new facility, this place just isn’t fitting and doesn’t hold up to what’s offered.

I am pulling my sibling out of this community after being there for several yrs. She lives on the 2nd floor and uses a walker w/ a bad knee so she relies on the elevator. The elevator at Longmont Regent has been out for several wks, this has been an ongoing issues for years but this is the first time it has not been fixed. The AGM there is unprofessional and lazy. He lives as a resident in the community with his 30something girlfriend and they steal from the community, the girlfriend/chef actually told me last wk that she does not buy silverware/plates because she can get it from the kitchen. She says they do not buy groceries because they have a key to the kitchen. Unbelievable! Please get that elevator fixed! My sibling has not been able to attend meals in the community, any events, travel, run errands, nothing for several weeks because the AGM is useless. He has told me several times that it will get fixed when it's fixed. At the beginning he "Kept forgetting to call for service"

Cadence Senior Living at Mint Hill - Memory Care.... This facility is rated '0' No Stars.... Well, I must say that for more than one year, my Mom was truly cared for by some Excellent Staff Members. I will not say that everything was perfect, because no Assisted Living or Long-Term Care Facility is perfect.... We all are human and make mistakes.... For the last 4 or 5 months of residency at Cadence Mint Hill, there was no excuse for the lack of Management, Professionalism, the lack of proper medication management and administration, complete neglect and the total lack of concern for resolving said issues or accepting responsibility for any of these issues. When you go on vacation for 4 days and return early to find your loved one with a blood-red rash, an infection (sepsis), and dehydration, yet Cadence never contacted me, but called the medical professional for a non issue and as of the day I moved my loved one out, they have never discussed their responsibility to know the di

When I toured with Cogir of Folsom I was very confused because the facility had just undergone new ownership and the name was changed. I drove around and was looking for the new name, but the building still had the old name on it. They did not have a sign or banner or anything. That right off the bat turned me off.

Stopped in to see someone after a month away, Was Totally Shocked At The Fact His Personal Needs Were Not Being Met. His Moustache had not been trimmed since way before I had seen him last. Fingernails so Overgrown,(I can only Imagine what his toe nails look like) Hadn't Shaved in Days. Food All over the front of Clothing. This was Not the PROUD MAN I Had seen little over a month away.

My mom has been there since about 2019. She has developed anxiety and agoraphobia during the pandemic. At the same time she needs more care Cogir seems to have lost a lost of staff and desire to fulfill their mission. My mom’s staff do not stick to her care plan, do not make sure she gets food when she is too anxious to come down to the cafe. While I was there she showed me a note that said “sorry no cups”- didn’t juice or coffee to her room because no cups? Did they bring it an hour later after they made a paper run? Oh no. She never did get anything. Two days last week she had no food because she couldn’t figure out the new rules for ordering. Did anyone check on her nutrition? No. I am so disappointed, but because of the spend down it would be hard to move her now. Do not recommend!

Park Terrace was a wonderful place (as it used to be a hotel). The woman who fave me the "tour" was not good. Didn't ask about my parents or their needs. Didn't show me around the facility. Took me to the model, handed me brochures, sat in a chair while I looked at the apartment, then told me the cost. Hustled out for her next appointment.

They're very good at selling the place. But then when we were actually there, we were kind of arguing with them the few months that she was there. Their attitude was good, but the care was poor. They say yes to everything, but that doesn't mean it's going to happen. We were not happy with them at all and would not recommend it there.

We always tell people that if we could move, we'd move tomorrow. The food is absolutely terrible, the people are all very old and because of that there's not much activity. You have to find something to do yourself. The food is not attractive or good looking, it looks like blobs of this & that. It's very repetitious, and doesn't taste good at all. We end up leaving a good amount of food on our plates and while leaving out of the dining room we notice that others do the same too. In regards to our apartment, I can't complain about that. We have a 1 bedroom / 1 bathroom, with a little balcony. We also have room for our TV which is a good size. I've had to put in a couple maintenance requests and they will come. Sometimes it's very quick, and sometimes you have to wait a little. The longest I've personally had to wait was a couple hours. There aren't many amenities offered, but they do have a bus. So, once a week (if you're quick enough) you can sign up for an hour long scenery drive and they usually take about 12 people - but that's all they really have.