Claiborne Senior Living

My dad does not do any of the activities. We do not have any complaints or anything that stands out with the facility.

Brickmont did a fine job taking care of my husband in February for 2 weeks in respite care inside their memory unit. I would recommend to others.

They would never let my mother talk when her out of state family called. The bathroom in her room was never clean. Staff was nice enough though.

Food has gone downhill. Not many fresh vegetables and limited choices. Staff turnover is high. Many caregivers are friendly and helpful, but they tend to be overworked and don't stay long. Oversight of medication is poor.

Positives - appearance is very nice. Rooms are nice. Staff was pleasant. Negatives - very poor to no communication

There should be a transition coordinator. We had questions - still have questions- and no one seems to be a contact person. My brother is in GA and the rest of his (4 of us) siblings are in NJ We can't visit often and have no idea how he is adjusting. He is in GA to be near his son who has a disability.. He seems to like it. The cost, newness of the facility and location were important factors.

What they could improve on would be to hire more food servers. We are not sure yet if we would recommend this community to others.

They level of care not the best if u need assistance to bathroom, dressing, shower, etc. If they don't need much help I would recommend but if they need lots of assistance no

Really liked the place, they were very nice but once they assessed my mom, she has a bed sore all communication just stopped. Never had the courtesy to answer mine or the social worker’s calls. Very unprofessional. Extremely disappointed with their lack of caring.

Most of the staff is good but there is a real problem with ensuring memory care residents are kept showered and clean. Supposed to have them shower at least twice a week and they are lucky if it’s once a week; sometimes not. They wear the same clothes for many days up to a week and nobody reminds them to brush teeth, etc. Recently (last few months) housekeeping has gone down hill and residents rooms are not cleaned. If it wasn’t for the few really good staff members, I wouldn’t have my loved one stay there. They need to ensure residents personal hygiene and room cleanliness is a priority. Also need to make sure the residents are present for all meals since they sometimes forget. When you are paying $[removed]/month for care, you expect a little more than what you get. The direct care staff seems to turnover frequently, especially the good ones. This place is okay but with these improvements it could be great!

Brick is now called Claiborne I would not recommend this place. Too many of the caregivers don't care. They take much too long to answer their buttons for help and until very recent the chef wasn't that good. They don't clean the rooms often enough. And the laundry doesn't smell fresh and clean when you get it back sorry but I would not recommend this place.

Very expensive for the service that is given. Care team does not give showers on a regular basis. General hygiene not reminded for residents. This is memory care. Resident activities director for memory care is a GEM. She is the reason I can feel ok with mom being there.

My mom is definitely safer right now as she hasn’t escaped in the two months she has been there, and believe that she is less likely to fall either. The cleanliness of her room has been disappointing, not certain how much assistance she is getting with hygiene and dressing and the food has not been to her liking. Communication from the staff has been the most disappointing, as I just don’t get much feedback except when I talk to the med techs directly. I think management recently changed and turnover at the administrative level has been heavy so maybe that’s a big part of it. Still hopeful that we can get some of the issues worked out, but certainly not quite as good as initially hoped for.

We had a problem with theft of snack items and once with a worker coming into the room in the middle of the night looking for cigarettes. My biggest complaint was that nobody would return your calls. No communication. It was like once they got your money, they were done.

This place is good for people who may need assistance here and there, but they didn't have the capacity to help for full care, but that may have changed since we've been there. They're operated by a different company now. Food was fantastic. Most of the staff were very good with caring for my dad's needs. In my experience we had some of the best male caregivers. There were a lot of people there, which helped for socialization.

The facility is a nice place. The staff is nice and very helpful but short staffed. This poses a challenge when trying to manage less independent residents! This is to be expected since they are under new management but I'm hoping and looking forward to it getting better in the future. The food is horrible...I have voiced this before and change has not been to our liking but will continue to advocate for better quality and prepared food. Otherwise, my Mom loves it and hoping to see more positive changes in the future.

The facility is a nice place. The staff is nice and very helpful but short staffed. This poses a challenge when trying to manage less independent residents! This is to be expected since they are under new management but I'm hoping and looking forward to it getting better in the future. The food is horrible...I have voiced this before and change has not been to our liking but will continue to advocate for better quality and prepared food. Otherwise, my Mom loves it and hoping to see more positive changes in the future.

It's difficult to have a phone call answered unless M-F business hours and then the message left is most often never returned. Certainly not the level of care and concern from the staff I thought initially during my tour of the facility.

My dad is happy with his personal space. Partially because we got the larger unit with 2 rooms and partially because he doesn't leave his room very often. He's lost interest in trying to meet and get to know his neighbors and the staff doesn't push to get him involved. He'd rather keep to himself than mingle with the others. The facility itself is kept clean and looks nice. The cleaning that my dad's room gets has been marginal. Quality of care - I'd say this has been marginal. They showed more attention in the first few months. They show up to take his dinner order and give him his meds, not much else. Their head administrator quit after we were there 1 month which threw things into a bit of disarray. The sales rep was very nice and informative. They recently sold the property to a new parent company and increased the rent almost immediately. That is a concern. Will they do this every year? I don't hear from them unless they need something. My dad is not happy with the food. Activities - They have some, but my dad doesn't seem too interested in participating. The only thing he asked for was a group to play bridge with. They never transpired. They had a social coordinator when we moved in, but she took a new position. I have no idea if the social role was filled. Value for cost - ) I would say we overpay for what we get. One of the reasons I chose this place is because they don't have tiers of care where they can up your costs based on the care they feel you need. Of course, we were there less than a year before the costs went up. I'm not happy about that.

I like the Claiborne but the cost for Seniors is outrageous. Since my cousin has been there the cost for care has increased by [fee removed].