Claiborne Senior Living

My loved one was all set up and was going to move in here, but he changed his mind. They are still billing us for a lot of things even though he never moved in. I am not financially responsible for my loved one and yet I am the one getting all of these bills so that has been very frustrating. Otherwise it had looked like a great facility and we liked what we saw.

The person conducting the tour did a very nice job. But we weren’t impressed with the facility - we smelled an odor. It was further away from our family as well, and just not a good fit for our loved one. I found nothing wrong with the people there though. They were very nice.

We did not have the best experience with Brickmont of John's Creek. It was a very large facility and the layout was difficult to navigate because of the size. For example walking from the room from the cafeteria was difficult. It felt very cold environment and not friendly or warm and that is why he did not stay here. I felt the staff could have facilitated the transition better for me and for him, that lack of warmth made it very difficult for him to feel at home. The lady who helped us move in was wonderful in the beginning, but once we moved in she almost seemed annoyed when I had any questions or concerns. It is a clean and beautiful facility and the other residents were friendly, but there was just something missing. Overall we were disappointed with the whole experience here.

They are very short staffed and there is a lot of turnover and that is affecting other areas of the facility. There was a disconnect between the sales pitch and what we are actually getting. They could use many improvements.

The Claiborne is a beautiful facility, our loved one gets three meals a day and for the most part we really do like the community. However they are not always consistent and they tend to make changes without speaking with the families. Sometimes the information comes from the aids and not from the top.

This community needed to be updated and not the right type of place that we were looking for for my loved one. The tour guide was nice, this was just not the right place for my loved one.

Brickmont of Acworth will take good care of your loved one. The issue that we have is the communication with the family and follow up. The staff will rarely call to follow up with the family about a concern or questions the family has. They have made promises to call and they never do. Happy hour, trivia, physical activities, and more are some of the activities available for the residents to choose from. My loved one loves the food here.

Good community, too far from family and friends.

The Blake changed owner in the past six months that is concerning . Could not see the apartment we were interested in . Could not answer all my questions . Tour guide was friendly but seem she did not have all the answers .place seen enclosed and dark Views from room not exciting at all you either look at a pool or a canal . Lots of carpet in rooms , room would looked at had not been redone as yet .

I would tell others that the community is terrible with communication. I've had ups and downs since moving my loved one in. The Wellness Director and Activities Director has left the community, and they haven't let any of the families know about this change. I feel that they are still strict on their COVID protocols. I have to push them and follow up via email to get things done that were promised to me during the sign up process.

Very unorganized and poor communication with family members. Some of their issues could be due to COVID, but the most are more fundamental and reach deeper. Management is arrogant and sometimes condescending.

We have recently moved a family member in to Brickmont Woodstock. Very nice place , reasonable prices. Food is excellent. Caregivers seemed friendly and caring. Med techs know their stuff - very proficent Only negative has been , our family member needs help with toilet, dressing etc - the response time to get a caregiver to them in some cases has been poor or non existent. I have had to phone the facility to have someone go to my family members room, because pushing the pendant does not seem to get anyone's attention. I have personally experienced the issue. Brickmont is great for someone needing a little help but not for someone needing alot of care. I would consider it for myself,

I enjoyed my tour and found the staffers to be pleasant and engaging. I liked that this property offered assisted living and memory care, but I was less comfortable with this facility's use of contact nurses. Since my mother has some dementia, I'm concerned that she would not have the opportunity to get to know the nurses and/or support staff.

Needs to upkeep the landscaping better, keep the fountain with running water. Clean the outside of the building better.

Not really impressed. Their marketing packet is a disaster. No prices. Everything I asked about was not in packet. They said they are not equpped to handle someone that needs assistance with a feeding tube. Didnt have a good vibe when I went.

1/25/15 - Met with Amy Leake to tour the facility. The staff was very welcoming and friendly. The facility was clean. I found the square footage of the 1 BR apartments to be very to be small in comparison to other facilities I have toured. Adequate overall.

TO BEGIN WITH THE NEW ACTIVITY PERSON DOES NOT DO MUCH CRAFTS WITH THESE PEOPLE..... SHE DOES THINGS THAT THE PEOPLE THAT ARE THERE DOES NOT WANT TO DO BECAUSE IIS NOT FUN FOR THEM... GIVE THEM SOMETHING TO DO WITH THEIR HANDS ..... INTERESTING TO KEEP THEM ENJOYING THE PROJECTS..... THE OTHER LADY THAT WAS THERE DID NOT DO MUCH EITHER BUT SHE DID DO MORE ON A WEEKLY BASES THAN THIS NEW ONE DOES FOR SURE ....... MY NIECE FINDS MORE TO DO WITH THESE LADIES THAN THE ACTUAL PERSON HIRED FOR THE JOB. THEY SAY THEY GIVE SNACKS DAILY...... OH REALLY ORANGES THAT YOU NEED A KNIFE TO CUT THESE THINGS AND THESE PEOPLE SOME ARE NOT ABLE TO CUT ORANGES...... I HAVE BEEN GOING THERE FOR ALMOST 8 MONTHS AND I SEE THINGS EACH TIME I GO THAT REALLY MAKE ME UPSET...... I BRING SNACKS AFTER TIME I GO THAT THEY CAN EAT WITH THEIR FINGERS... I SERVE IT IN A PLASTIC CUP AND HAND THEM OUT TO EVER WANTS IT....... I BRING SOMETHING DIFFERENT WEEK ...... THESE PEOPLE NEED TO BE SERVED A SNACK EVERY AFTERNOON ABOUT 3ISH NOT ONCE OR TWICE A WEEK ... THE HOME SHOULD SE TO IT THESE SNACKS ARE PAST OUT TO THE PEOPLE WHO LIVE THERE.... NOW COME ON WHAT TROUBLE CAN THAT BE ...... SOME LOVE CHEESE NIP CRACKERS, GRAPES, PEANUT BUTTER CANDY, AND CINNAMON CEREAL ANY KIND THEY CAN EAT WITH THEIR FINGER .. I GET THE SQUARE WHEAT CEREAL ....... THIS IS SOMETHING THAT SHOULD BE PAST OUT DAILY. NOT ANY DAM ORANGES SITTING IN A COVERED DISH THAT THEY NEED TO GO LOOK FOR A KNIFE TO CUT IT .... THEY CAN'T PEEL THESE ORANGES WITH THE FINGERS..... THAN SOMETIMES THEY SERVE SLICES OF CAKES OR CUPCAKES THAT ARE ALWAYS STALE ....... THAT IS SOME SAD FOR ALL THE MONEY THESE PEOPLE PAY TO LIVE THERE AND THEY CAN'T GIVE OUT SNACKS.... AND THE OTHER DAY AS I WAS COMING UP THE HALL THERE WAS A [removed] EMPLOYEE COMING OUT THE LUNCH AREA DOORS HOLDING A DISH OF SWEETS ... SHE TOOK THEM HOME WITH HER AND THERE WAS ANOTHER LADY WITH HER GETTING OFF OF WORK ... THESE SNACKS ARE NOT SUPPOSED TO BE GIVEN OUT TO WORKERS TO BRING HOME ! REALLY WORKERS GET TO HAVE SNACKS BUT NOT THE PEOPLE WHO LIFE THERE....... THAN THEY HAVE ALL THESE PEOPLE THAT ARE FALLING AND IT TAKES A GOOD WHILE FOR HELP TO GET TO THEM EVEN WHEN THEY PUSH THE BUTTON ...... SAD SAD SAD

While it was the least expensive in the category of places that were not rundown and really bad :-) it was not a good experience. The food was awful, the care was decent, but certainly not exceptional when you're paying thousands of dollars a month. And we're still waiting almost 2 months later For a reimbursement for a month that was debited after we left. We have chosen a new place for her, which we are hopeful about.

The layout of the room and the size was one of the better ones we looked at. The common areas generally looked clean and the front desk ladies were great. That was about the only positive. Her floors were so sticky and gross my shoes stuck to most of the time. Don't think they ever cleaned them. On multiple occasions I had to clean the commode because it was dirty and unsanitary. The head nurse was one of the rudest awful people I have ever met. They refuse to provide you information when asked. They do not encourage you to come and eat with your loved ones. In fact they make it a real pain have to make a reservation for a private room 2-3 days in advance and you don't always hear back if you are approved to come. Then they stick you in a conference room to eat by yourself and you can't socialize and meet your loved ones friends and neighbors. Laundry was not done consistently. After being out in hospice, I was called and she had fallen out of bed and they left her laying in the floor in nothing but a diaper for over 30 minutes until I could get there and lift her and put her back in bed myself. How awful. ?? they were just awful in general.

What I was told last April when looking for assisted for my family member by the "then" staff @ Brickmont was mostly lies. The next month they were acquired by another massive senior care organization. Arranging transport to and from Dr appt within the 10 mile radius is difficult bc they are far out of Marietta. Plus it's basically 1-2 people who can actually arrange transport ONE day a week (never any other day). Considering the size of the facility this is ridiculous. My family member is in overall decent health and can administer the required medications needed, can get to and from the apt to dinner. Yet when she did need assistance after a minor OP procedure, it was horrible. 45 min response time on the "emergency" pull cord. This continues to be an issue. No snack bar, no fruit unless you beg. Weird cooking bc the kitchen staff is not english speaking. Who makes chicken noodle soup with a tomato base? Although a beautiful, newish facility to the eye, the staff shortages and lack of quality of care is seriously lacking. I am looking to move my family person out and closer to civilization and civility.