Claiborne Senior Living

TO BEGIN WITH THE NEW ACTIVITY PERSON DOES NOT DO MUCH CRAFTS WITH THESE PEOPLE..... SHE DOES THINGS THAT THE PEOPLE THAT ARE THERE DOES NOT WANT TO DO BECAUSE IIS NOT FUN FOR THEM... GIVE THEM SOMETHING TO DO WITH THEIR HANDS ..... INTERESTING TO KEEP THEM ENJOYING THE PROJECTS..... THE OTHER LADY THAT WAS THERE DID NOT DO MUCH EITHER BUT SHE DID DO MORE ON A WEEKLY BASES THAN THIS NEW ONE DOES FOR SURE ....... MY NIECE FINDS MORE TO DO WITH THESE LADIES THAN THE ACTUAL PERSON HIRED FOR THE JOB. THEY SAY THEY GIVE SNACKS DAILY...... OH REALLY ORANGES THAT YOU NEED A KNIFE TO CUT THESE THINGS AND THESE PEOPLE SOME ARE NOT ABLE TO CUT ORANGES...... I HAVE BEEN GOING THERE FOR ALMOST 8 MONTHS AND I SEE THINGS EACH TIME I GO THAT REALLY MAKE ME UPSET...... I BRING SNACKS AFTER TIME I GO THAT THEY CAN EAT WITH THEIR FINGERS... I SERVE IT IN A PLASTIC CUP AND HAND THEM OUT TO EVER WANTS IT....... I BRING SOMETHING DIFFERENT WEEK ...... THESE PEOPLE NEED TO BE SERVED A SNACK EVERY AFTERNOON ABOUT 3ISH NOT ONCE OR TWICE A WEEK ... THE HOME SHOULD SE TO IT THESE SNACKS ARE PAST OUT TO THE PEOPLE WHO LIVE THERE.... NOW COME ON WHAT TROUBLE CAN THAT BE ...... SOME LOVE CHEESE NIP CRACKERS, GRAPES, PEANUT BUTTER CANDY, AND CINNAMON CEREAL ANY KIND THEY CAN EAT WITH THEIR FINGER .. I GET THE SQUARE WHEAT CEREAL ....... THIS IS SOMETHING THAT SHOULD BE PAST OUT DAILY. NOT ANY DAM ORANGES SITTING IN A COVERED DISH THAT THEY NEED TO GO LOOK FOR A KNIFE TO CUT IT .... THEY CAN'T PEEL THESE ORANGES WITH THE FINGERS..... THAN SOMETIMES THEY SERVE SLICES OF CAKES OR CUPCAKES THAT ARE ALWAYS STALE ....... THAT IS SOME SAD FOR ALL THE MONEY THESE PEOPLE PAY TO LIVE THERE AND THEY CAN'T GIVE OUT SNACKS.... AND THE OTHER DAY AS I WAS COMING UP THE HALL THERE WAS A [removed] EMPLOYEE COMING OUT THE LUNCH AREA DOORS HOLDING A DISH OF SWEETS ... SHE TOOK THEM HOME WITH HER AND THERE WAS ANOTHER LADY WITH HER GETTING OFF OF WORK ... THESE SNACKS ARE NOT SUPPOSED TO BE GIVEN OUT TO WORKERS TO BRING HOME ! REALLY WORKERS GET TO HAVE SNACKS BUT NOT THE PEOPLE WHO LIFE THERE....... THAN THEY HAVE ALL THESE PEOPLE THAT ARE FALLING AND IT TAKES A GOOD WHILE FOR HELP TO GET TO THEM EVEN WHEN THEY PUSH THE BUTTON ...... SAD SAD SAD

They are extremely understaffed, all of the good staff have been leaving. They need fresher foods. They need to bring organized activities back such as chair exercise, guitarist, tea parties etc

Look somewhere else. Very poorly managed. Brickmont was horrible.

Quality of care was terrible. They left mom in wet diapers. They did not care if she refused to eat. Did not reimburse amount owed when mom died 17 days into stay. Looks clean from outside but that is where the positives end.

For quality of care - they do not make sure she gets her showers so I have to do it when we want to take her out. Even after several meetings with the director. For meals/dining, their state number was a 67. After a reeval it only went up to an 87. For activities, they are pretty good but they are not great about reminding the residents to go, I have to call her.

We are very disappointed with Brickmont, the quality of service, food, and activities for residents. Transportation to appointments was promised with enough advanced notice, nursing staff continued mistakes with medication (very dangerous). All i can say is the facility is pretty.

I am still processing the various misinformation from my preliminary visit and conversations compared with how my family member is being treated after moving in. My life is actually more difficult as I am dealing with the reality of how little is true. Brickmont actually taking someone to a Dr appt is nearly impossible to set up. West Cobb is the far end of the universe so getting all new Dr’s within the 10 mile radius is very difficult, Food is an issue. I have experienced the food over the past few months. It was not very appetizing. There is no snack bar. Recently major malfunctions resulted in everyones doors being unlocked for days. There was no welcoming. It took over three weeks for the cable to actually be turned on. This blame game is irritating. No good dissemination of information for newcomers. The actual staff on the floors are very nice. The front desk, not so much. Hoping the new management will improve the current situation

The assessment they give to residents prior to accepting them at Brickmont is only 15 minutes. Staff is not qualified or trained to care for Alzheimer’s and dementia patients The ratio between staff is 7 to 35 and only 1 staff member at night. There was no guidelines or procedures for the family once the resident goes into memory care or what happens next or what to expect. Just drop off - My sister-in- law was sent after 2 or 3 days there. She spent 2 weeks in the hospital and then they sent her back to Brickmont. The next morning beck to the hospital. Yes she did hit someone both times. Then back to the hospital and the hospital sent her to Ridgeview psychiatric hospital - two weeks there she stopped eating so they sent her to the hospital and after 4 days she was sent to a hospice care facility and she died 13 days later. Someone miss this in the very first assessment. They paid for 2 months and she only slept there 3 or 4 nights at Brickmont. The just wanted to fill the bed

The staff was friendly. We moved out after 6 weeks, and we would not recommend this community to other families. I would say there is room for improvements. It needed more staffing.

My loved one was previously a resident at Brickmont of John's Creek and the overall experience was poor. The facility was very short staffed and high turnover was a problem. There was very little interaction from staf and the language barrier made a bad impact worse. Based on the experience, I would not recommend Brickmont of John's Creek to others.

I would say if [name removed]is not working there, stay away. Make sure you get the contacts for corporate. A Place for Mom really helped me make a decision.

Facility is very nice and clean. Patient staff is very friendly and helpful. Management/owner of the facility should be ashamed. Nobody has answers to any questions. You are always directed to an email that goes unanswered. The rent is being raised an insane amount and they are not giving the residents nutritious meals. It has gone from great to horrible in the last few months.

There are many improvements that need to be made. There are no activities in memory care. They need to have better communication with the family. I do not recommend Brickmont of Acworth.

My loved one is currently a resident at Brickmont Roswell and overall her experience at this facility has been not great. Staffing is an issue at this facility. The staff is grumbling about being overworked and the turnover is too high. I'm sure getting up to the right amount of staff and getting the right staff is a challenge. Trash removal and assistance with ADLs, there have been periods of time when none of that has happened. Aside from the newness of the facility, there is not much else to recommend. Sadly, I fear that it's that way amongst many places. Also, rent went up without notice as well.

Our biggest complaint would be lack of communication with management, administrative, nursing. There is no one to speak to about anything there as far as housekeeping, activities, medications. Even billing.

We picked this community because of the cleanliness and newness of the facility, along with cost. We had an Unprofessional caretaker, don't send your loved one unless they are very independent.

Only go there if your loved one wanders around and likes to watch TV. I picked this community because of a personal recommendation.

I was previously a resident at Brickmont of Acworth for about one year and my experience at this facility was poor. The administrative staff were non helpful. The menu and food service were both poor. The activities were almost non existent. Ultimately, I decided to relocate to a different facility.

Our family had an in person tour with Brickmont of Acworth and during the tour they said we would have to move our loved one into the community to get our questions answered and then hey raised the price.

Loved one is at Brickmont Johns Creek for several months now. The place is beautiful, well priced and well maintained; however, the care is substandard. They just do not provide the care we are paying for. Laundry does not get done weekly. Management is unresponsive to emails and follow up to complaints. They are supposed to assist with dressing and showers, but when I visit, my loved one has on dirty clothes and denies having had a shower. They loose clothes and clothes of other people show up in the closet. I have been struggling to have my concerns addressed. The caregivers are often seen chatting in the halls, talking on phones or surfing on phones and are ignoring resident calls for assistance - the call alarms go off constantly. I have even pushed emergency call for loved one and it took caregiver 30 minutes to show up. This is not what we are paying for.