Claiborne Senior Living

This community needed to be updated and not the right type of place that we were looking for for my loved one. The tour guide was nice, this was just not the right place for my loved one.

Brickmont of Acworth will take good care of your loved one. The issue that we have is the communication with the family and follow up. The staff will rarely call to follow up with the family about a concern or questions the family has. They have made promises to call and they never do. Happy hour, trivia, physical activities, and more are some of the activities available for the residents to choose from. My loved one loves the food here.

Good community, too far from family and friends.

The Blake changed owner in the past six months that is concerning . Could not see the apartment we were interested in . Could not answer all my questions . Tour guide was friendly but seem she did not have all the answers .place seen enclosed and dark Views from room not exciting at all you either look at a pool or a canal . Lots of carpet in rooms , room would looked at had not been redone as yet .

I would tell others that the community is terrible with communication. I've had ups and downs since moving my loved one in. The Wellness Director and Activities Director has left the community, and they haven't let any of the families know about this change. I feel that they are still strict on their COVID protocols. I have to push them and follow up via email to get things done that were promised to me during the sign up process.

Very unorganized and poor communication with family members. Some of their issues could be due to COVID, but the most are more fundamental and reach deeper. Management is arrogant and sometimes condescending.

We have recently moved a family member in to Brickmont Woodstock. Very nice place , reasonable prices. Food is excellent. Caregivers seemed friendly and caring. Med techs know their stuff - very proficent Only negative has been , our family member needs help with toilet, dressing etc - the response time to get a caregiver to them in some cases has been poor or non existent. I have had to phone the facility to have someone go to my family members room, because pushing the pendant does not seem to get anyone's attention. I have personally experienced the issue. Brickmont is great for someone needing a little help but not for someone needing alot of care. I would consider it for myself,

I enjoyed my tour and found the staffers to be pleasant and engaging. I liked that this property offered assisted living and memory care, but I was less comfortable with this facility's use of contact nurses. Since my mother has some dementia, I'm concerned that she would not have the opportunity to get to know the nurses and/or support staff.

Needs to upkeep the landscaping better, keep the fountain with running water. Clean the outside of the building better.

Not really impressed. Their marketing packet is a disaster. No prices. Everything I asked about was not in packet. They said they are not equpped to handle someone that needs assistance with a feeding tube. Didnt have a good vibe when I went.

1/25/15 - Met with Amy Leake to tour the facility. The staff was very welcoming and friendly. The facility was clean. I found the square footage of the 1 BR apartments to be very to be small in comparison to other facilities I have toured. Adequate overall.

TO BEGIN WITH THE NEW ACTIVITY PERSON DOES NOT DO MUCH CRAFTS WITH THESE PEOPLE..... SHE DOES THINGS THAT THE PEOPLE THAT ARE THERE DOES NOT WANT TO DO BECAUSE IIS NOT FUN FOR THEM... GIVE THEM SOMETHING TO DO WITH THEIR HANDS ..... INTERESTING TO KEEP THEM ENJOYING THE PROJECTS..... THE OTHER LADY THAT WAS THERE DID NOT DO MUCH EITHER BUT SHE DID DO MORE ON A WEEKLY BASES THAN THIS NEW ONE DOES FOR SURE ....... MY NIECE FINDS MORE TO DO WITH THESE LADIES THAN THE ACTUAL PERSON HIRED FOR THE JOB. THEY SAY THEY GIVE SNACKS DAILY...... OH REALLY ORANGES THAT YOU NEED A KNIFE TO CUT THESE THINGS AND THESE PEOPLE SOME ARE NOT ABLE TO CUT ORANGES...... I HAVE BEEN GOING THERE FOR ALMOST 8 MONTHS AND I SEE THINGS EACH TIME I GO THAT REALLY MAKE ME UPSET...... I BRING SNACKS AFTER TIME I GO THAT THEY CAN EAT WITH THEIR FINGERS... I SERVE IT IN A PLASTIC CUP AND HAND THEM OUT TO EVER WANTS IT....... I BRING SOMETHING DIFFERENT WEEK ...... THESE PEOPLE NEED TO BE SERVED A SNACK EVERY AFTERNOON ABOUT 3ISH NOT ONCE OR TWICE A WEEK ... THE HOME SHOULD SE TO IT THESE SNACKS ARE PAST OUT TO THE PEOPLE WHO LIVE THERE.... NOW COME ON WHAT TROUBLE CAN THAT BE ...... SOME LOVE CHEESE NIP CRACKERS, GRAPES, PEANUT BUTTER CANDY, AND CINNAMON CEREAL ANY KIND THEY CAN EAT WITH THEIR FINGER .. I GET THE SQUARE WHEAT CEREAL ....... THIS IS SOMETHING THAT SHOULD BE PAST OUT DAILY. NOT ANY DAM ORANGES SITTING IN A COVERED DISH THAT THEY NEED TO GO LOOK FOR A KNIFE TO CUT IT .... THEY CAN'T PEEL THESE ORANGES WITH THE FINGERS..... THAN SOMETIMES THEY SERVE SLICES OF CAKES OR CUPCAKES THAT ARE ALWAYS STALE ....... THAT IS SOME SAD FOR ALL THE MONEY THESE PEOPLE PAY TO LIVE THERE AND THEY CAN'T GIVE OUT SNACKS.... AND THE OTHER DAY AS I WAS COMING UP THE HALL THERE WAS A [removed] EMPLOYEE COMING OUT THE LUNCH AREA DOORS HOLDING A DISH OF SWEETS ... SHE TOOK THEM HOME WITH HER AND THERE WAS ANOTHER LADY WITH HER GETTING OFF OF WORK ... THESE SNACKS ARE NOT SUPPOSED TO BE GIVEN OUT TO WORKERS TO BRING HOME ! REALLY WORKERS GET TO HAVE SNACKS BUT NOT THE PEOPLE WHO LIFE THERE....... THAN THEY HAVE ALL THESE PEOPLE THAT ARE FALLING AND IT TAKES A GOOD WHILE FOR HELP TO GET TO THEM EVEN WHEN THEY PUSH THE BUTTON ...... SAD SAD SAD

They are extremely understaffed, all of the good staff have been leaving. They need fresher foods. They need to bring organized activities back such as chair exercise, guitarist, tea parties etc

Look somewhere else. Very poorly managed. Brickmont was horrible.

Quality of care was terrible. They left mom in wet diapers. They did not care if she refused to eat. Did not reimburse amount owed when mom died 17 days into stay. Looks clean from outside but that is where the positives end.

For quality of care - they do not make sure she gets her showers so I have to do it when we want to take her out. Even after several meetings with the director. For meals/dining, their state number was a 67. After a reeval it only went up to an 87. For activities, they are pretty good but they are not great about reminding the residents to go, I have to call her.

We are very disappointed with Brickmont, the quality of service, food, and activities for residents. Transportation to appointments was promised with enough advanced notice, nursing staff continued mistakes with medication (very dangerous). All i can say is the facility is pretty.

I am still processing the various misinformation from my preliminary visit and conversations compared with how my family member is being treated after moving in. My life is actually more difficult as I am dealing with the reality of how little is true. Brickmont actually taking someone to a Dr appt is nearly impossible to set up. West Cobb is the far end of the universe so getting all new Dr’s within the 10 mile radius is very difficult, Food is an issue. I have experienced the food over the past few months. It was not very appetizing. There is no snack bar. Recently major malfunctions resulted in everyones doors being unlocked for days. There was no welcoming. It took over three weeks for the cable to actually be turned on. This blame game is irritating. No good dissemination of information for newcomers. The actual staff on the floors are very nice. The front desk, not so much. Hoping the new management will improve the current situation

The assessment they give to residents prior to accepting them at Brickmont is only 15 minutes. Staff is not qualified or trained to care for Alzheimer’s and dementia patients The ratio between staff is 7 to 35 and only 1 staff member at night. There was no guidelines or procedures for the family once the resident goes into memory care or what happens next or what to expect. Just drop off - My sister-in- law was sent after 2 or 3 days there. She spent 2 weeks in the hospital and then they sent her back to Brickmont. The next morning beck to the hospital. Yes she did hit someone both times. Then back to the hospital and the hospital sent her to Ridgeview psychiatric hospital - two weeks there she stopped eating so they sent her to the hospital and after 4 days she was sent to a hospice care facility and she died 13 days later. Someone miss this in the very first assessment. They paid for 2 months and she only slept there 3 or 4 nights at Brickmont. The just wanted to fill the bed

The staff was friendly. We moved out after 6 weeks, and we would not recommend this community to other families. I would say there is room for improvements. It needed more staffing.