Claiborne Senior Living

The facility as a whole is beautiful, modern and clean. Reasons for my ratings: Third party billing company has been a problem with zero communication. Mom's room has not been kept clean. Sheets and linens tend to disappear. Only some of the staff is friendly. The entire management team has high turnover rate. No one seems to have authority to correct problems or concerns. No one makes themselves easily accessible to address concerns. The nurse doesn't want to be bothered.

Facility is very nice. My mom's apartment is generous in size. The day staff are friendly & helpful. They really need an activities coordinator who wants to do things with the residents & has a variety of activities to keep the community entertained. There are some things that need improvement but the new director has only been working for a few weeks so we're just giving him some time to get used to the facility.

The service and facility are really great. Brickmont is truly the best place for my Mom outside of her being "home" with Family! There are some administrative items that can be smoothed out. Always make sure the facility gives you a clear picture of what any facility is offering and how the process will be handled with the resident your family member. Example, incontinence management...

Staff is great. Management is awful. Owner is impossible to deal with. Food is awful. Portions are very small. I do not recommend.

Director and staff were not responsive to our questions. It took many calls to try to get answers. The facility as a whole was clean but rarely came in her room to clean. I felt we had to ask a lot about the meds especially during hospice. Mom loved the food. She only ate in the dining room a few times because was sick, in the hospital or on hospice. But thought what they brought to her was good. Brickmont was great during hospice. They allowed us to hire extra caregivers. This was our best benefit to moving.

The facility is going through a management restructuring. The facility is beautiful and there are some wonderful people working to make it a wonderful place to live. However, there have been consistent difficulties in finding staff and a good chef. This has been a detriment in the last 6 months. They need to find a dedicated chef with an inspired menu and wait staff. I know they are trying to fix it, but the residents are not happy right now

It's a very friendly environment! People are really nice and the staff are friendly as well! They need to come up with more activities that not only fit women but men too! They do happy hour way too much! 6 days out of the week is too many!

Overall we are pleased with the facility and staff, but the one thing we have not been happy with is the communication. We would rate it a 1. We like the director, [name removed]. She is friendly, but not always around. If you have a billing issue. The billing department does not exist. We had an error on our invoice and after numerous emails and going to the facility, we were told we needed to speak with "billing". Apparently "billing" is the owner and they are invisible. It was a very frustrating and stressful experience. Move in was great, staff is friendly. Also pleased with housekeeping, facility always smells nice. Our mother loves the breakfast, and sometimes other meals. She complains about the lunch and dinner, but I wouldn't rate the food based on her opinion because she is picky and complains a lot about food wherever she eats, whether it's a restaurant or anywhere else. The menu looks to have a nice variety to offer but I haven't ever tasted it. We would recommend the facility to others.

Brickmont Woodstock Review.

The only real concern that I would have is the lack of communication with the family. My mother has dementia and her memory is not good. I have asked for updates on how she is doing from their point of view and cannot get anyone to call me back. I live close by, so I go over there often to see what's going on. But having a way to get regular updates on my mother would be beneficial. The facility seems to be clean, but in some of the common areas the carpet is stained. I'm not sure if shampooing them would improve the look or if it's just time for the carpet to be replaced.

Only issue that I think every place has is short staffing. My dad was only there 2 weeks so hard to really know how things would have turned out. It was close to his home and friends. Also [name removed]who does all incoming applications is a wonderful person. Goes out of her way to meet your needs.

It's beautiful but the care is lacking. We picked this community for our loved one, because of your recommendation.

I'm happy to get on a call with more detail as needed. They lost their activity director and that has disappointingly left very little for the residents to do. I would say they could pick up the level of care as well. Most everyone there is very nice and it being a newer facility, is in great condition.

Overall the Exec Director is zero help with anything. They really just don't care, and they offered promises of services that have not been provided.I wouldn't recommend this place to anybody, but it is clean. The food is not awesome, and, like I mentioned executive, Director is worthless. The head nurse is amazing, as well as the activities. Director is the best. The eggs or powdered, my loved one says the food is not great. The people at the front desk are very friendly. Their billing is really not awesome.

We picked this community, because they allowed pets. I would not recommend to other families. They don't communicate well, and we still have some unresolved issues.

My mother has lived at Brickmont JC for two years. As in any place, there are great caregivers and some not-so-great. But never any caregiver who was horrible. There's a big turnover but my mother absolutely loves some of the caregivers. She complains mostly about the food and the speed of getting the food once they get to the dining room.

I probably would not recommend the community to others for their loved ones. The community is short staffed. The care for the residents isn't up to the expectations of what the family was hoping for. There is a lot of turnover of staff and it is hard to get to know the caregivers. My loved one doesn't care for the food due to the taste. There are choices for meals such as fish or casserole but the meals are served in Styrofoam and the food is placed under a warmer and then sometimes the food has cooled off prior to the residents receiving the meals.

There were 28 residents in the memory care unity with 3 caregivers. Our experience with the community overall was not the right fit for my loved one. It would have been nice to see more staff to care for the residents. Overall I feel my loved one didn't receive the care I feel that they deserved. The meals were pretty good. There were three meals a day served to the residents, as well.

The community is beautiful. The staff is super friendly. It is a newer facility that is all updated. The staff is still learning but the value is great.

Our family was set up for an in person tour and we only walked through the front door and immediately our loved one felt like they were walking in to a nursing home. We did peek at an apartment and not impressed at all.