Claiborne Senior Living

Director was extremely helpful and caring. Residents seemed happy and content.

Really nice. Maybe not as nice as Belmont but certainly worth considering. Staff was also really caring about residents. Rooms may not be as nice as Belmont but were very nice also. Really liked the marketing aspect that the director presented. He is a very good businessman and this part of the tour impressed him the most.We would definitely consider Carriage Court as a home for our mother.

This facility is within 2 blocks of Belmont Village. The business manager was extraordinarily accomodating, despite the fact that they had not received by tour request. She was able to quickly set up a tour of the facility (including two resident apartments) and review the cost and features package with me. The facility has some nice features that make it comparable to Belmont Village. It has a very friendly aura to it and much of the management staff has been in place for 10 years or more. The apartments do not appear to be quite as spacious, but the continental breakfast area on each floor is a very nice feature.

very friendly and nice. Dad liked this one.

As far as the care of their workers - I was very pleased with most of them most of the time. My loved one was in assisted living but probably did not qualify and I understand that is common in these types of facilities to try to accommodate them. I respected their attempts, but sometimes it was not quite what my loved one needed. Communication was particularly poor from the top. We requested to be updated on things many times and that never did get better and that played a part in our move.

Do your homework.

We chose Brickmont Woodstock because we needed to make a fast decision and they were able to take her quickly. The room sizes here are adequate for what my mom needs. There is poor communication from the administrative staff, so they could greatly use some improvement there.

The nursing care is not as attentive as I expected. Communications is lacking. Otherwise, the facility is great. My loved one enjoys the food and comradery. The atmosphere is quiet and peaceful. Visitation is enjoyable.

Brickmont has been a very helpful move for mom. She was previously at Merrill Gardens which is more of an upscale independent living facility and there is an upcharge for EVERYTHING like emptying her garbage, assistance dressing, etc. Brickmont is all inclusive pricing and we are definitely saving money. She has a lovely 1 bedroom apartment and people are constantly checking in on her. The food is fair to average. There seems to be a good amount of turnover in the care staff but I'm sure the pay isn't great for this type of work. The folks that are there seem really sweet to her though.

This looked like a nice community when we visited. The people we met were friendly. This community does seem to offer some nice amenities and activities. This community was just a little larger than what we were looking for.

The community is very nice. The staff was excellent and caring. The food wasn't good. I wish that they would have had more communication with each other when the shifts ended. I had to keep calling to make sure the proper medication was being given to my mother they would also call me.

My dad does not do any of the activities. We do not have any complaints or anything that stands out with the facility.

My mom is definitely safer right now as she hasn’t escaped in the two months she has been there, and believe that she is less likely to fall either. The cleanliness of her room has been disappointing, not certain how much assistance she is getting with hygiene and dressing and the food has not been to her liking. Communication from the staff has been the most disappointing, as I just don’t get much feedback except when I talk to the med techs directly. I think management recently changed and turnover at the administrative level has been heavy so maybe that’s a big part of it. Still hopeful that we can get some of the issues worked out, but certainly not quite as good as initially hoped for.

We had a problem with theft of snack items and once with a worker coming into the room in the middle of the night looking for cigarettes. My biggest complaint was that nobody would return your calls. No communication. It was like once they got your money, they were done.

This place is good for people who may need assistance here and there, but they didn't have the capacity to help for full care, but that may have changed since we've been there. They're operated by a different company now. Food was fantastic. Most of the staff were very good with caring for my dad's needs. In my experience we had some of the best male caregivers. There were a lot of people there, which helped for socialization.

The facility is a nice place. The staff is nice and very helpful but short staffed. This poses a challenge when trying to manage less independent residents! This is to be expected since they are under new management but I'm hoping and looking forward to it getting better in the future. The food is horrible...I have voiced this before and change has not been to our liking but will continue to advocate for better quality and prepared food. Otherwise, my Mom loves it and hoping to see more positive changes in the future.

It's difficult to have a phone call answered unless M-F business hours and then the message left is most often never returned. Certainly not the level of care and concern from the staff I thought initially during my tour of the facility.

My dad is happy with his personal space. Partially because we got the larger unit with 2 rooms and partially because he doesn't leave his room very often. He's lost interest in trying to meet and get to know his neighbors and the staff doesn't push to get him involved. He'd rather keep to himself than mingle with the others. The facility itself is kept clean and looks nice. The cleaning that my dad's room gets has been marginal. Quality of care - I'd say this has been marginal. They showed more attention in the first few months. They show up to take his dinner order and give him his meds, not much else. Their head administrator quit after we were there 1 month which threw things into a bit of disarray. The sales rep was very nice and informative. They recently sold the property to a new parent company and increased the rent almost immediately. That is a concern. Will they do this every year? I don't hear from them unless they need something. My dad is not happy with the food. Activities - They have some, but my dad doesn't seem too interested in participating. The only thing he asked for was a group to play bridge with. They never transpired. They had a social coordinator when we moved in, but she took a new position. I have no idea if the social role was filled. Value for cost - ) I would say we overpay for what we get. One of the reasons I chose this place is because they don't have tiers of care where they can up your costs based on the care they feel you need. Of course, we were there less than a year before the costs went up. I'm not happy about that.

I like the Claiborne but the cost for Seniors is outrageous. Since my cousin has been there the cost for care has increased by [fee removed].

It's a beautiful and clean facility. The staff did a good job taking care of our dad. We are very thankful! We would recommend more social activities and interactions with the residents, though. We would also recommend better email and/or phone communication with the nursing and administrative staff.