Claiborne Senior Living

The new management company seems to have diminished the food quality and brought a more institutional feel to the place. The aids and staff dealing directly with residents were very friendly and caring. The only issue is that my husband left there as the new management was settling in and the changes he was seeing weren't positive. Like food quality going down dramatically and executive director leaving and staff not happy. So his experience could be outdated for someone considering it today.

Great facility and happy my mom is safe and well cared for. Admin staff has already changed within only a few months, but care team is wonderful!

The majority of the staff is friendly and caring. There are a few super star employees. They have seemed short handed lately. The med techs could use some more training. The food has declined lately. There are not as many choices and they are doing a hot meal at lunch but a smaller meal at dinner time. There are not many vegetables and definitely not fresh vegetables. There used to be choices of entrees and now there are not.

I would recommend. We picked them because of the availability, Price, and looked like a nice place. Of course that was a year ago prices are much different now.

We chose Brickmont of West Cobb because of the recommendation we got from A Place For Mom. The staff have been very easy to work with, available when needed, skilled where necessary,

Brickmont recently was purchased by another company. Policies, prices, office personnel have changed as well. Accounting questions, billing questions, extra charges, etc. are sent to corporate now and quite frustrating to resolve by emails. Brickmont still remains a beautiful living place for mom.

Cost in my opinion is on the high side, but it was less than some of the others around. They were great overall, very friendly and helpful. My only dislike was the overall cost. They are also not very flexible with the timing in when they get paid.

The staff at Brickmont is truly exceptional and has far exceeded my expectations. My mother has been in Brickmont for 2 1/2 years and during that time there has been very little turnover. They have shown that they truly care about getting to know my mom and me too! When I walk in, just about everyone knows me by name and everyone always greats and/or speaks to me as a work my way from entry to mom's room. This is our first and only Assisted Living facility we have experienced and I am very pleased - my mom is safe, happy, & healthy and that gives me so much peace of mind. I would highly recommend Brickmont of Johns Creek!

I was told that they did not have feeders to feed my mom. I chose this community because it is close to my house and my mom can't feed herself. They have feeders. Brickmont was willing to take my mom when others would not.

My mother in law complains about the food regularly. She enjoys the facility and the staff is helpful when they are made to be. Brickmont was bought out and now we are anticipating a 10% rental increase annually.

We have had some issues with medication management that required us to be very hands on and several conversations / calls and f2f meetings. It currently is being handled correctly but it took involvement from our family to address and let them know we were on top of things and monitoring staff and are continuing to do so. New management company took over and seeing positive change.

This is a wonderfully clean, attractive place and the staff seem to genuinely care about the residents. However, possibly due to some language barriers and sometimes due to bureaucracy, I’ve noticed I have to stay super on top of medication dosing and some other things. If your loved one is on anything PRN, you can almost count on many times they won’t get it even if they need it. The food could use some improvement as well, and memory care really badly needs some updates to access for family members, activities, and use of the full facility. At no point was I informed that my loved one would never even get to see the pretty common areas, gardens, etc or take part in any activities. They sell you on the facility & activities but memory care is a huge downgrade. Overall I’m quite happy though, things stay very clean and my loved one is treated like a friend by those who work there.

[name removed], of the Sales Staff, was very good about answering questions and following up without pestering. And the facility presented well on their website. The virtual tour was easy to follow. Location was important because I wanted to be close enough, but didn't want the facility to be just outside our neighborhood so that I would feel guilty about not stopping by every time I went to the grocery. Daily caregivers are wonderful. Senior admin and nursing staff are very busy and tend to be difficult to get a timely response from.

Overall it was a new and nice facility. The people were pretty friendly however my loved one is no longer there. We would recommend Brickmont Roswell community to other families based on the experience we had.

Brickmont is generally a very pleasant facility that is very friendly. I think there could be slight improvement in activities and care. The food seems fine. Like our father always says "if I had to be anywhere, this is about the best anywhere I could be"

We can only speak for the memory care section. We love the 9-5 staff of Brickmont, but the staffing and care was not the same or best experience on nights and weekends. High turnover, 50% lovely caring people, just not enough of them.

Everyone is very positive when out and engaging with residents. They know all residents by their first names. The quality of care is hampered by the turnover of staff - a nation-wide challenge. Food service is inconsistent. The use of the on site management staff helps keep things moving during busy times, but the food service staff suffers from turnover and employee absence issues. The Activities Director is awesome! The Energizer bunny couldn't keep up with her. The director is invisible to the residents. It looks like any initiative brought to her attention must first be approved by "corporate" - resulting in little real time improvement.

My loved one was previously a resident at The Claiborne at Baton Rouge. The nurses were caring individuals. The food was adequate, the place was clean. Everything about the physical facility was pleasant and, as I chatted with folks in the common areas of the other part of the facility, they all seemed happy. The move in- and move out was efficient and professional. They knew it was stressful and did anything they could to smooth our path. I know the management has a good attitude and WANTS every person to receive the same treatment that they would want their own family members to receive. But sometimes, things are beyond their control. I will say, the last week before my loved one died, no hospital could have done better. I give them a 5 star for end-of-life care.

Parents just complain about the food and the separation of independent and assisted living socially.

I like the all inclusive pay. 1 pay it includes everything. Other places we visited you pick and get charged per service. But I never wanted my dad to get turned away because he didn't have a service. The facility is very clean and smells good. They did just have a massive turn over on employees and they seem to have handled it pretty good. No place is perfect but went things don't go well I feel they do a great job taking care of it.