Ciel Senior Living

I am beyond grateful for the exceptional care and support my mother has received at Ciel. From the moment she arrived, it was clear that this community is dedicated to creating a nurturing and vibrant environment for its residents. The staff at Ciel truly go above and beyond. They are not only skilled and professional but also genuinely compassionate. Each member of the team—from the caregivers to the administrative staff—approaches their role with kindness and dedication. It's evident that they truly care about the well-being and happiness of each resident. I would like to give a shout out to [name remove] , the executive director who always goes above and beyond with getting back to us on questions or things we need. I also want to recognise [name removed], care giver. She is always right there to provide care quickly and [name removed]is also always right there when we need her. I would recomend this community based on staff, value and community overall.

It was a big step for Mom to decide to move from her own house to an ALF. Now after almost 6 months she can’t think of a place she would rather be. The apartment is cute and just the right size with an amazing walk in closet. She has a peaceful view out her windows where she and her cats enjoy watching the birds. When she is ready to see other people, she can go out her door and enjoy activities and meals with friends. She loves not cooking for herself and has enjoyed the food. It is not only delicious, but the staff know what she likes and look out for her. She has made great friends as they visit over their meals. The staff have been so cheerful and attentive. They make her feel valued and loved. They also come up with creative activists with live entertainment, crafts, and things to keep her moving. This is our first experience with an ALF and it has gone above and beyond our expectations. We are so happy to have Hearthstone close and such a great community for Mom.

5,for all of them. It was a really nice place, good experience for all of us, and mom was there only 2 months. We would absolutely recommend this community to other families based on the experience we have had

The nevioroment is great, the community here is very close. All the staff here goes above and beyond. This new community is like a hidden gem, I am so excited to call this my new home. My sons come to visit here from tampa, and there is always something to do with them in the community!

The staff is so friendly and inviting every time I visit. The community is very clean and always smells good. I love all the amenities Ciel has for their residents, that you don't need to go any where else unless you want to. I have tried the food and it's amazing! The Nurses and Caregivers are amazing too and are very attentive to the residents and their needs.

Good staff. Friendly. Good meals. Could improve communication with family at times. Mom is overall happy Yes, we would recommend this community to other families. We are pleased overall with moms care. As always, fir her it is not home but she is cared for and relatively happy

Long Grove is a beautiful, clean community that has amazing, caring team members. If you are looking for senior living, this is the community for your loved one. The food is out of this world, the programming is excellent and the care team is thoughtful and loving to the residents.

I have been a resident of Five Star for 7 years. I have loved my time here. Since our new Director came in October, there has been so many improvements made. I am so appreciative of Robs dedication to us, beyond any of the other 4 Directors I have had here. I have comparison to what a great environment is about We are so lucky, we have a vibrant community. I am so proud to be living here and highly recommend it to anyone. I lead a card groups and assist other in learning the game

We recently moved our loved one into Ciel's memory care facility. Was it an perfect experience, no it was not; however, the overall sense of urgency the management has, and care of the staff towards the residents is just simply outstanding. I would not hesitate for a second to recommend this community to any family in need of assistance.

Memory care placement is hard even in the best of circumstances. Thankfully, the employees at HearthStone made it as seamless as it can be. [names removed] and many more helped to get my mom placed in a very quick amount of time. My mom is now is safe and getting great care. HearthStone is well decorated, clean, but most importantly it is filled with kind people helping families when they are most vunerable. I am grateful that we can rest a little bit easier knowing that my mom is at HearthStone.

Excellent community, I would move in myself if I needed. We picked this community because of the pricing.

Very beautiful and new community. The staff were outstanding, very helpful and answered questions I had. I was able to see activities in progress and the residents looked like they were having so much fun. They also invited me to stay for lunch, and the menu was extensive and the food was very delicious.

I came in here late April from a large facility. I liked the size of this community because you get to know the people more and better. The activities here are super! Very entertaining. They are suitable for different groups.

HearthStone at Nona Lakes is a beautiful facility staffed with the friendliest people. While touring our questions were answered, our needs were discussed and our expectations were exceeded. From the numerous amenities and the spacious living areas, we felt very comfortable. HearthStone is at the top of our list for sure and we are so glad they are in the Lake Nona area.

The community is so beautiful. The Staff are friendly, helpful and knowledgeable. The food is tasty and it’s so nice to see all the residents enjoying all the activities. They Have many events with live music and you just see all the joy on everybody’s face. It’s definitely a place to call home.

Friendly staff, and such a beautiful facility I have met so many new friends. Overall I couldn’t have picked a better place to retire. The location is excellent for both of my children I am centrally located for them. It’s easy for all of my friends to visit as well.

The current staff are nice and they know the folks there. Food is good and a good selection. The facility is clean. The nursing staff are attentive. The activities and outings have been done well. The only thing I would suggest at this time is to update the check in/out process. A lot of facilities have a computer check in and some with taking pictures. People handwrite in the checkin/out. Overall we are pleased with the facility. We have other family in other facilities now and we would still choose Ceil (Langford).

Overall I would recommend Bella Vista. They helped make a horrible situation bearable.

I toured 5 different facilities and this was hands down the best fit for my mother. This facility is very clean and well-maintained, without any foul odors or disinfectant scent masking bad smells. The resident apartments are roomier than most I saw at other facilities, and include a huge closet-bathroom combo that is easily accessible for a wheel chair. All my mother’s furniture we brought with her fit perfectly, making a very cozy and functional living space. The staff is always exceptionally friendly when I visit and I have not noticed much turnover. The activities director is wonderful and seems to do a fantastic job offering a variety fun activities for the residents. I have not eaten a meal at Ciel yet, but my mother isn’t complaining about the quality and turned me down when I recently offered to buy her snacks to keep in her room. They are changing meal time from come & go to assigned dinner times: 4pm or 5pm, which seems to me early, but it’s necessary for staffing.

Ciel has been a good choice of assisted living for my husband. I appreciated their assessment and recommendation for level of placement most beneficial for him. There are a variety of activities offered, even on weekends. The menu is varied and mostly healthy. The staff is welcoming and available whenever I have concerns or questions.