Ciel Senior Living

HearthStone at Nona Lakes is a beautiful facility staffed with the friendliest people. While touring our questions were answered, our needs were discussed and our expectations were exceeded. From the numerous amenities and the spacious living areas, we felt very comfortable. HearthStone is at the top of our list for sure and we are so glad they are in the Lake Nona area.

The community is so beautiful. The Staff are friendly, helpful and knowledgeable. The food is tasty and it’s so nice to see all the residents enjoying all the activities. They Have many events with live music and you just see all the joy on everybody’s face. It’s definitely a place to call home.

Friendly staff, and such a beautiful facility I have met so many new friends. Overall I couldn’t have picked a better place to retire. The location is excellent for both of my children I am centrally located for them. It’s easy for all of my friends to visit as well.

The current staff are nice and they know the folks there. Food is good and a good selection. The facility is clean. The nursing staff are attentive. The activities and outings have been done well. The only thing I would suggest at this time is to update the check in/out process. A lot of facilities have a computer check in and some with taking pictures. People handwrite in the checkin/out. Overall we are pleased with the facility. We have other family in other facilities now and we would still choose Ceil (Langford).

Overall I would recommend Bella Vista. They helped make a horrible situation bearable.

I toured 5 different facilities and this was hands down the best fit for my mother. This facility is very clean and well-maintained, without any foul odors or disinfectant scent masking bad smells. The resident apartments are roomier than most I saw at other facilities, and include a huge closet-bathroom combo that is easily accessible for a wheel chair. All my mother’s furniture we brought with her fit perfectly, making a very cozy and functional living space. The staff is always exceptionally friendly when I visit and I have not noticed much turnover. The activities director is wonderful and seems to do a fantastic job offering a variety fun activities for the residents. I have not eaten a meal at Ciel yet, but my mother isn’t complaining about the quality and turned me down when I recently offered to buy her snacks to keep in her room. They are changing meal time from come & go to assigned dinner times: 4pm or 5pm, which seems to me early, but it’s necessary for staffing.

Ciel has been a good choice of assisted living for my husband. I appreciated their assessment and recommendation for level of placement most beneficial for him. There are a variety of activities offered, even on weekends. The menu is varied and mostly healthy. The staff is welcoming and available whenever I have concerns or questions.

From our very first contact with This place was a lady I'm struggling to remember her name right now, but we knew this was the right place, friendly, very clean, worked very hard to find a room to suit my mom, always treated mom with respect and kindness! Med tech's were also very kind and helpful!

My Dad never got out of bed during his respite stay. So no activities. It's difficult to answer because I live in AZ and only saw my Dad In Harbor Chase a couple of times. Two visits to milw and maybe stopped by to see him a couple/three times. Staff followed through with most requests via phone when I was back in AZ. One request for nail trimming wasn't done. Not sure why.

When it comes to the quality of care they were very attentive about setting up therapy and keeping me updated about adjustment issues. The "5" is something of a default. I cant speak directly about food because I'm not there at mealtimes. They did keep me in the loop regarding his diet/drink and occupational therapy trying to handle food utensils. Observations related to choking hazards. I see a regular schedule of activities and told me about his participation early. Visiting is a bit inconvenient. I check in at the front desk and they announce (walkie-talkie) that a visitor will be at memory care. It has almost always been the case that I have to flag down a staff member to let me in. The memory care staff is VERY friendly and clearly pay attention to their residents.

I would rate all a five. Very clean with caring attendants, lots of activities and family events. I don't think we could have done any better based on what others we looked at. It started as Fieldstone then changed to Columbia Landing and as of the 1st of this year was sold to Ciel. They immediately raised the monthly rent from [fee removed] to [fee removed] which I thought was somewhat excessive but maybe that's what they can do and still be competitive. Not fair but oh well.

HarborChase was awesome. I would definitely recommend. What we liked the most about HarborChase was the people. The people that work there were kind, considerate and helpful

They are a great staff and beautiful settings . Communication is great. Did is great. Very attentive. They go above and beyond. You can tell the staff love their jobs.

My loved one is currently a resident at HarborChase of Plainfield and the experience has been great for her so far. The staff is amazing! The cleanliness and care services are good. The friendliness, meals, and value for cost are great. I would definitely recommend HarborChase of Plainfield to others.

They need more consistent staff. I don't know anyone except the receptionist. My son seems to sleep most of the time except for meals. No one seems to wake him and go to the activity , even if he says no. The dr I selected from your list along with his PA are useless. The food has gone down hill. I will sit with my son for meals and the plates are dropped in front of him and look unappealing so he ends up ordering hamburgers. It has gotten too expensive all around

Staff is extremely friendly and very helpful to all the residents. Housekeeping is very professional and does an excellent job of cleaning the apartments. They keep in communication with your family. When needed, they will call them and they get to know your family. Meals are excellent quality. Taste good, great variety and many good options to choose from. The move in process was vey easy and the staff was extremely helpful and very welcoming. I would highly recommend this senior community to a senior looking for a friendly and welcoming environment. It is also centrally located to Banner Hospital and stores.

My in-laws say that the food is good, but not home. I like that it is a lovely dining room but the few times I have eaten there the food was lukewarm and you had to send back to heat more. The in-laws also say that they serve chicken "a lot". However the executive director [name removed] encourages people to tell him what could be improved. Staff is fantastic!! Place is spotless. Everything is really well done. [name removed] the Director of Marketing and Sales, was an enormous help!! She is a gem.

What our family likes the most about the Ciel of Spokane community is the staff. Their staff team is responsive, attentive and congenial. Based on the experience we have had so far, we would recommend this community to other families

The caretakers were always nearby. My mom did NOT have a fall while she lived there which I thought would probably happen. They kept her clean and groomed.

10 stars for all. They made a lousy situation into a positive experience and went above and beyond. Based on the experience we have had so far, we would definitely recommend this community to other families.