Chelsea Senior Living

My mother was not accepted for their facility (memory care/assisted living) based on their assessment: reasons of risk/fall (she’s wheelchair bound - can’t stand or walk without assistance) safety awareness/level of confusion/impairing judgment. My mom currently has brain syndrome after suffering a fractured spine and broken hip while recovery from her FS and hospitalization, anesthesia, pain, suffering and past history of strokes. Medicare only allows 30 minutes of PT 6 days a week (not enough time at alll for somone who requires a higher level of therapy) she’s been confined to a wheelchair. I was extremely baffled by their decision, though that’s their policy. My visit was lengthy and transparent of her care.

We did not have a good experience with this community at all. It seemed like a nice enough place when we were looking into care options, but within a few hours of my loved one arriving he was left alone and allowed to fall twice. Based on this experience we could not recommend this place to anyone.

BEWARE My mother began in independent living and shortly thereafter went down to Enriched Housing on the 2nd floor. I came to learn that the head of the unit, [name removed] with the backing of the administration, pushes residents out of the unit because there are not enough rooms for those coming in from independent living. [Name removed], et al, forces the residents to the memory unit or the nursing home. Some families took their resident out of the Amsterdam, some acquiesced and I got a lawyer who successfully kept her in the unit. At that point, her room was rarely cleaned. [Name removed] would not allow the staff to talk to me or they would be reprimanded, or worse. They had my mother examined by their own doctor and when he agreed with me that the Enriched unit was appropriate, [name removed] and a social worker tried, unsuccessfully, to have him retract his assessment. Also, the food is poor: sugary drinks land low quality desserts.

This is a rating for the assisted living floor. They do not know how to care for dementia patients. They sent my mother to the hospital in an ambulance every week during her three week stay here - for regular dementia behavior. After the 3rd time, she was so overmedicated and the hospital had to keep her for a week to regulate her medication. Somerset Gardens gave us no choice but to pay their gigantic fee for a 24 hour private aide, because she could not come home. As far as value, we signed up with a special deal, but overall the monthly fee seemed reasonable. A good value compared to private pay.

I moved my mom. I was not happy. I would give everything a 1. The overall experience was not good. Aides kept my mom's room a mess. Mom was in memory care and confined to a wheel chair. All aides were unfriendly and didn't care about my mom as a person. For several months before we left they only had one person in charge of memory care and she tried her best, but it was impossible for her to do everything. Aides didn't care about my mom. They over fed her and mom gained 40 lbs while in there care. Activity directors cared more about my mom than the aide's, but the activities were basically bingo and coloring. Costs were better than other places, but you get what you pay for and it wasn't good. The director presented herself as caring, and would listen to me complain, but was not able to maintain control over her very lazy staff.

Something this community could work on to improve the experience is simple - do not lie. We would not recommend this community to other families based on the experience we have had with Atria New City

I would not recommend Somerset Gardens to anyone. The place is a dump. I only had my dad there for a few months because the place was so gross. They promised the world and delivered nothing. Filthy.

Only apply for memory care if your loved one with dementia is quiet or timid. They are unequipped and unwilling to care for other non-aggressive manifestations of dementia (some inappropriateness). Lack of transparency with family. They left us in the lurch a few days before my husband's planned discharge from rehab. After we had put down a deposit (refundable), picked out the room and furnishings and had packed up his things at home. They had assessed him 3 weeks earlier and had concerns they never shared with us. We were totally blindsided.

This place sucks It's horrible.

There is no way I would ever send a loved one to The Chelsea at Greenburgh. They seemed abrasive and uptight.

My family had a terrible experience in the Maple Point Dementia Unit. They sold a false set of goods and didn’t properly care for our Mother. Not only were mistakes made with her health care, but even more so, her emotional care was nil. They did not seem properly trained to deal with the many things that come along with Alzheimer’s

Looked like it was a converted hotel because it is. Very friendly, but place had a feeking of being old. SLight odor as we walked around. Looked at a room and walked right into a spider web face high! Not worth another look

I showed up early to drive around the building and it was horrible. It looked old and decrepit. The sidewalks were all broken, the paint was peeling off, they had rod iron railings. The location is also not good, it is right off of the highway. I cancelled the tour after seeing the outside and a week later they decided to call me. I explained why and they told me they were about to re-do the whole outside.

My beautiful aunt resides at Maple Pointe at Rockville Centre. She died [date removed] 36 hours after I received a call that she was not doing well. After speaking to them I was to believe she just passed in her sleep. Covid? Who knows, that’s what her death certificate said. Covid? Maybe it was the bills I received for a z pack and hydroxychlorquin. Was the meds administered? Who knows? Let’s fast forward to [date removed], first time I was allowed to collect her belongings. I was happy to finally able to give my aunt her last wishes, to pass her most precious jewelry onto her granddaughter and family members. I was happy to know through Numerous phone conversations that her belongings were locked up safe and secure in her room, with nobody being able to go in or out. Well it was not to be. Her room was devoid of all valuable items. No jewelry, collectibles not even a nickel in her wallet. Here’s what I want you to know before you put your love one here. After the police came and questioned the staff, I was to learn almost everyone has a key to her room and there are no cameras that would be if any help. Are they sorry? Sure. Will maple pointe do anything to try and make things right? Nope! I wish I could say something positive about this place but I can’t. The staff seem nice but beware they lie a lot.

There was a myriad of issues we had experienced with this place. Cleanliness, staff , food care are at the top of the list. We regret putting my father here. We subsequently moved him to another assisted living and he is very content.