Chelsea Senior Living

To me it's a lot of money, but compared to other places it's not a lot of money. Most services are included. They seemed to have a little more activities than they actually did, they have a movie every day and bingo every day but nothing after dinner that's organized. They have a card game going on but one of the members is the dealer and if he isn't there then nothing happens and it could be a little more organized. My mothers doing more than she did at her old community. Things were going on there and there was more life to this community than others. They could work on getting the people more involved in what there is to do. They could have some more challenging activities. They were cat friendly. It was more cozy than others people were sitting around talking. Dad hates the food but mom doesn't mind it. They have a lot of choices.

It's fine...It's not the Hilton but it was affordable for the care and services we needed.

$20 per day for meds. Studio $2760. Very informal kind of place. Should talk to Lee Ann. Good feeling from her.

For the most part mom is cared for. They keep her clean and monitor her health fairly well. I have good contact with the physicians, if I need them. I know which care takers to communicate with so things are followed up correctly. Mom seems happy. Other than the food, she doesn't complain much. Also she is in memory care now. So they are more attentive to her needs. The regular assisted living did not have enough caretakers for the amount of residents. The facility could use a face lift but for the most part it's fine. Fresh paint. And clean. I'm not of the understanding of these exorbitant prices at any of these facilities, so it's hard for me to truly recommend.

This is very much strictly independent living. If someone needs a transitional place, this is not the place. The apartments are nice and they have washers and dryers in the units. We have had a couple of small issues that have not been fixed yet, but they are still new and getting up and running. I understand the food is very good. I have eaten here a few times and they have had no complaints. Overall I would recommend The Residences at Plainview for independent living.

Seemed pushy

The tour was nice and the community was very nice. This community was expensive. I wrote the cost and the service that was provided and I ranked all of the communities that I was interested in. It just is personally not my way to go. I had to find a middle ground to make the best living situation for my loved one.

Overall, the facility is nice, the staff are friendly and kind, the community is close to my house, and I believe the staff are really trying. Financially, it's the biggest bang for your buck compared to other places we looked at. The staff are very receptive but the follow through isn't always there. They need to be more proactive. They need better communication with the families, especially now during COVID. There is a shortage of staff on the weekends.

My mom likes this community. She is please with the food. The staff is very caring and helpful. They need some improvements in activities. This is a clean community. I would recommend this to other families looking for good care.

So far it's been fabulous. We don't have any major complaints. It was a difficult transition, but she seems to be liking it now. She hates the food though. It's clean and the people are friendly enough.

The facility itself is very nice looking and very modern. The major complaint for the time that my mother was there was that the food sucked and that was from all of the residence also for the price that you pay you can find someplace nicer for a cheaper price as I did a shopping around While the place my mother is in now may not be as new the food selection and food taste better. The staff is friendlier, and her room is bigger.

My initial meeting with Susan was cordial, informative, and hopeful. Rooms are small and sparse, but adequate. Staff seems friendly and attentive, but perhaps stretched a bit thin in the Memory Care unit. My mom has had reoccurring UTI's, with this last one requiring hospitalization for IV antibiotics. The posted menu looks good, but it may be different in the Memory Care unit.

Everyone was very kind on the staff. There was just several incidents with my aunt falling out of bed or out of the wheelchair that they thankfully let us know, but something that kept happening over and over again so I don't think that she wasn't looked after as carefully as she should have been.

Generally, it's pretty good except they do have quite a few kinks that they're trying to work out. And I hope they're able to. There's also some staffing issues. If I had to give them a number now, I probably give them a three but I'm hoping that will go up in the near future. I am hoping that with the new coordinator handling the memory care unit they will be bringing on new hires and there will be, better training. One of my big concerns also is that the GM of the Chelsea need some training himself as to what memory care units are and should be. He thinks he knows it but yet when a very typical situation happens, he'll claim that they may not be prepared to handle it. So my, thinking is they can't be on the fence they're either in the memory care business or they're not. A few of us are having issues with that so hopefully we'll straighten that out in time.

I would not recommend this facility to other families at this time. They are still experiencing growing pains and need to get processes, staff, and administration issues worked out. I wish we would've moved my mother-in-law into the Chelsea Greenburg.

We were attracted to them because of the proximity to my house and combo of AL/IL/MC all in one location.

I thought they knew how to take care of dementia residents but they don't. I would say if you have a loved one that needs Memory Care do not bring them here. They do not know how to care for residents in the memory care facility.The rest of Assisted living is probably great.

Yes the place looks like a hotel and very clean, food and food service very good. The problem is they are very understaffed and becoming dangerous(People falling etc..) You must keep calling them to get things done. The nursing center keeps losing staff and just not qualified.. They raised the fees incredibly as well after a year which I find immoral Everyone is pleasant enough but unfortunately, it seems they are understaffed.

My loved one had adjustment problems and we were concerned that it would present a problem with staff being able to handle them. After discussing this we were assured that there would be no problem and we thereafter agreed to move them to the facility. Unfortunately their assurances were false and the team failed my loved one. They sent them to the hospital numerous times, essentially for a time out, repeatedly, before they had me bring my loved one to a behavioral health unit in a local hospital, which was weeks later. It was terrible and they should've never told us they could handle my loved one because there was never any indication that they could have handled them once we signed and paid.

The Chelsea community itself is very beautiful, it is always extremely clean and the staff are wonderful - that we have not had a problem with. However the quality of the care could be improved, with assisted living we think there should be more assistance - especially for the cost and what they charge. There just needs to be more attention to detail and awareness regarding our loved ones care