Chelsea Senior Living

Overall, the facility is nice, the staff are friendly and kind, the community is close to my house, and I believe the staff are really trying. Financially, it's the biggest bang for your buck compared to other places we looked at. The staff are very receptive but the follow through isn't always there. They need to be more proactive. They need better communication with the families, especially now during COVID. There is a shortage of staff on the weekends.

My mom likes this community. She is please with the food. The staff is very caring and helpful. They need some improvements in activities. This is a clean community. I would recommend this to other families looking for good care.

So far it's been fabulous. We don't have any major complaints. It was a difficult transition, but she seems to be liking it now. She hates the food though. It's clean and the people are friendly enough.

I would not recommend this facility to other families at this time. They are still experiencing growing pains and need to get processes, staff, and administration issues worked out. I wish we would've moved my mother-in-law into the Chelsea Greenburg.

We were attracted to them because of the proximity to my house and combo of AL/IL/MC all in one location.

I thought they knew how to take care of dementia residents but they don't. I would say if you have a loved one that needs Memory Care do not bring them here. They do not know how to care for residents in the memory care facility.The rest of Assisted living is probably great.

Yes the place looks like a hotel and very clean, food and food service very good. The problem is they are very understaffed and becoming dangerous(People falling etc..) You must keep calling them to get things done. The nursing center keeps losing staff and just not qualified.. They raised the fees incredibly as well after a year which I find immoral Everyone is pleasant enough but unfortunately, it seems they are understaffed.

My loved one had adjustment problems and we were concerned that it would present a problem with staff being able to handle them. After discussing this we were assured that there would be no problem and we thereafter agreed to move them to the facility. Unfortunately their assurances were false and the team failed my loved one. They sent them to the hospital numerous times, essentially for a time out, repeatedly, before they had me bring my loved one to a behavioral health unit in a local hospital, which was weeks later. It was terrible and they should've never told us they could handle my loved one because there was never any indication that they could have handled them once we signed and paid.

The Chelsea community itself is very beautiful, it is always extremely clean and the staff are wonderful - that we have not had a problem with. However the quality of the care could be improved, with assisted living we think there should be more assistance - especially for the cost and what they charge. There just needs to be more attention to detail and awareness regarding our loved ones care

This was old and dated. It felt depressing. The community was renovated from a Howard Johnson to an assisted living community. They had very old and dated décor.

This community was not as warm and homey, or welcoming as what I was looking for. It was up to date and brand new it just did not have that feeling to it. The tour was very good at this community.

Atria at New City is a beautiful, brand new facility that is everything a family could hope for. The attention to detail for residents shows a level of care that is obvious. However, make sure you ask for details about the level of medical care they will provide before you put down a deposit. We had put our deposit down and had begun to move furniture in to the apartment we thought we had secured for my father. It wasn’t until a week before he was supposed to move in, that Atria told us that he had medication and medical “red flags “they were concerned about. We were devastated to find out yesterday he would not be accepted into their facility. We had to remove furniture we had delivered and I needed to frantically find a new facility for my father. Atria is a “social model” that has specific guidelines we were unaware of for medical needs. Make sure you know in detail what the tier package you are buying into offers before you put a deposit down and get your hopes up.

I toured at Somerset Gardens, and I really liked the community overall. [Removed] was the sweetest lady, and the community was lovely. My only issue was that they removed the carpeting in the community because of spills, accidents, etc., and now the place lacks a bit of the homey, comfortable feel I think it would have otherwise. As a result, it is left looking a little institutional.

Things went well on our tour here, the staff were friendly and did a very good job showing us around the community and answering all our questions. My mom was only looking to come to the day care for a couple days a week for now so we felt it wasn't quite the fit for her.

This comes in second, not as convenient as [facility name], but like the facilities and rooms.

My mother was not accepted for their facility (memory care/assisted living) based on their assessment: reasons of risk/fall (she’s wheelchair bound - can’t stand or walk without assistance) safety awareness/level of confusion/impairing judgment. My mom currently has brain syndrome after suffering a fractured spine and broken hip while recovery from her FS and hospitalization, anesthesia, pain, suffering and past history of strokes. Medicare only allows 30 minutes of PT 6 days a week (not enough time at alll for somone who requires a higher level of therapy) she’s been confined to a wheelchair. I was extremely baffled by their decision, though that’s their policy. My visit was lengthy and transparent of her care.

We did not have a good experience with this community at all. It seemed like a nice enough place when we were looking into care options, but within a few hours of my loved one arriving he was left alone and allowed to fall twice. Based on this experience we could not recommend this place to anyone.

BEWARE My mother began in independent living and shortly thereafter went down to Enriched Housing on the 2nd floor. I came to learn that the head of the unit, [name removed] with the backing of the administration, pushes residents out of the unit because there are not enough rooms for those coming in from independent living. [Name removed], et al, forces the residents to the memory unit or the nursing home. Some families took their resident out of the Amsterdam, some acquiesced and I got a lawyer who successfully kept her in the unit. At that point, her room was rarely cleaned. [Name removed] would not allow the staff to talk to me or they would be reprimanded, or worse. They had my mother examined by their own doctor and when he agreed with me that the Enriched unit was appropriate, [name removed] and a social worker tried, unsuccessfully, to have him retract his assessment. Also, the food is poor: sugary drinks land low quality desserts.

This is a rating for the assisted living floor. They do not know how to care for dementia patients. They sent my mother to the hospital in an ambulance every week during her three week stay here - for regular dementia behavior. After the 3rd time, she was so overmedicated and the hospital had to keep her for a week to regulate her medication. Somerset Gardens gave us no choice but to pay their gigantic fee for a 24 hour private aide, because she could not come home. As far as value, we signed up with a special deal, but overall the monthly fee seemed reasonable. A good value compared to private pay.

I moved my mom. I was not happy. I would give everything a 1. The overall experience was not good. Aides kept my mom's room a mess. Mom was in memory care and confined to a wheel chair. All aides were unfriendly and didn't care about my mom as a person. For several months before we left they only had one person in charge of memory care and she tried her best, but it was impossible for her to do everything. Aides didn't care about my mom. They over fed her and mom gained 40 lbs while in there care. Activity directors cared more about my mom than the aide's, but the activities were basically bingo and coloring. Costs were better than other places, but you get what you pay for and it wasn't good. The director presented herself as caring, and would listen to me complain, but was not able to maintain control over her very lazy staff.