Chelsea Senior Living

This is very much strictly independent living. If someone needs a transitional place, this is not the place. The apartments are nice and they have washers and dryers in the units. We have had a couple of small issues that have not been fixed yet, but they are still new and getting up and running. I understand the food is very good. I have eaten here a few times and they have had no complaints. Overall I would recommend The Residences at Plainview for independent living.

Seemed pushy

The tour was nice and the community was very nice. This community was expensive. I wrote the cost and the service that was provided and I ranked all of the communities that I was interested in. It just is personally not my way to go. I had to find a middle ground to make the best living situation for my loved one.

Overall, the facility is nice, the staff are friendly and kind, the community is close to my house, and I believe the staff are really trying. Financially, it's the biggest bang for your buck compared to other places we looked at. The staff are very receptive but the follow through isn't always there. They need to be more proactive. They need better communication with the families, especially now during COVID. There is a shortage of staff on the weekends.

My mom likes this community. She is please with the food. The staff is very caring and helpful. They need some improvements in activities. This is a clean community. I would recommend this to other families looking for good care.

So far it's been fabulous. We don't have any major complaints. It was a difficult transition, but she seems to be liking it now. She hates the food though. It's clean and the people are friendly enough.

Well I liked the facility beautiful and ancillary staff very very nice and helpful [name removed] the nurse very attentive loved him and Grace hospice amazing but I had some issues with [name removed] and [name removed]. My situation was unique my Aunt was hospitalized after a few weeks after she moved in and then we were in the middle of the holidays but that's no excuse. I don't feel they were very helpful or supportive when my Aunt needed it most .[name removed] the nursing supervisor was very, how to say nicely by the book ,very clinic and not really warm. They weren't clear about the process multiple times I called no response for days . They were the experts I needed their guidance and I felt I had to battle them constantly over things that I shouldn't have. We paid a lot of money close to [fee removed] and she literally was there a total of 3 weeks. And I had to fight to get my Aunt back there they didn't want to take her back cause they wanted her to get back to "baseline" when she was going on with hospice who's at baseline going on hospice ?? when they told me they they had hospice ?? It crazy doctor discharged her and they made her wait another week and even than I had to fight to get her home and she died within days on top of that they wouldn't let me stay with her I'm a nurse and I had to pay for private care it's a long story and too much to text but I would not recommend the [name removed] and I do plan on writing corporate headquarters. It wasn't horrible I'm grateful she passed there but I feel they could have done a much better job. If you have questions can always call me . Thanks

We found the place nice but a little dark lighting wise. The manager was very helpful and knowledgable. We found the proximity to the LIRR tracks a bit disturbing.

When my mother was there, they had to wait up to an hour after the scheduled meal time for their food to be served. It seemed that they were consistently understaffed. I don't know if the service improved since she moved out in [date removed]

The facility itself is very nice looking and very modern. The major complaint for the time that my mother was there was that the food sucked and that was from all of the residence also for the price that you pay you can find someplace nicer for a cheaper price as I did a shopping around While the place my mother is in now may not be as new the food selection and food taste better. The staff is friendlier, and her room is bigger.

My initial meeting with Susan was cordial, informative, and hopeful. Rooms are small and sparse, but adequate. Staff seems friendly and attentive, but perhaps stretched a bit thin in the Memory Care unit. My mom has had reoccurring UTI's, with this last one requiring hospitalization for IV antibiotics. The posted menu looks good, but it may be different in the Memory Care unit.

Everyone was very kind on the staff. There was just several incidents with my aunt falling out of bed or out of the wheelchair that they thankfully let us know, but something that kept happening over and over again so I don't think that she wasn't looked after as carefully as she should have been.

Generally, it's pretty good except they do have quite a few kinks that they're trying to work out. And I hope they're able to. There's also some staffing issues. If I had to give them a number now, I probably give them a three but I'm hoping that will go up in the near future. I am hoping that with the new coordinator handling the memory care unit they will be bringing on new hires and there will be, better training. One of my big concerns also is that the GM of the Chelsea need some training himself as to what memory care units are and should be. He thinks he knows it but yet when a very typical situation happens, he'll claim that they may not be prepared to handle it. So my, thinking is they can't be on the fence they're either in the memory care business or they're not. A few of us are having issues with that so hopefully we'll straighten that out in time.

I would not recommend this facility to other families at this time. They are still experiencing growing pains and need to get processes, staff, and administration issues worked out. I wish we would've moved my mother-in-law into the Chelsea Greenburg.

We were attracted to them because of the proximity to my house and combo of AL/IL/MC all in one location.

I thought they knew how to take care of dementia residents but they don't. I would say if you have a loved one that needs Memory Care do not bring them here. They do not know how to care for residents in the memory care facility.The rest of Assisted living is probably great.

Yes the place looks like a hotel and very clean, food and food service very good. The problem is they are very understaffed and becoming dangerous(People falling etc..) You must keep calling them to get things done. The nursing center keeps losing staff and just not qualified.. They raised the fees incredibly as well after a year which I find immoral Everyone is pleasant enough but unfortunately, it seems they are understaffed.

My loved one had adjustment problems and we were concerned that it would present a problem with staff being able to handle them. After discussing this we were assured that there would be no problem and we thereafter agreed to move them to the facility. Unfortunately their assurances were false and the team failed my loved one. They sent them to the hospital numerous times, essentially for a time out, repeatedly, before they had me bring my loved one to a behavioral health unit in a local hospital, which was weeks later. It was terrible and they should've never told us they could handle my loved one because there was never any indication that they could have handled them once we signed and paid.

The Chelsea community itself is very beautiful, it is always extremely clean and the staff are wonderful - that we have not had a problem with. However the quality of the care could be improved, with assisted living we think there should be more assistance - especially for the cost and what they charge. There just needs to be more attention to detail and awareness regarding our loved ones care

This was old and dated. It felt depressing. The community was renovated from a Howard Johnson to an assisted living community. They had very old and dated décor.