Charter Senior Living

I was not happy with the care here. They did not have a alarm for my mom for her to get some help. They did not have a bed alarm for here when she needed help.They did not do alot to stimulate people. Since my mother came out of the community the staff has been calling to see how she is doing. My mom had fallen and I was not called right away. They did not have good communication skills with each of the staff members. My mom needed skill living. I would not recommend this community to others for care for a loved one.

Mom was a resident of the cottages until recently. The place is clean and the grounds well cared for and attractive. What is of great concern is the administration changing four times in a year. You never knew who was in charge. Each one had their own way of following the guidelines. The help inadequate and changed so often there was no consistency. The few we could get to know were caring individuals but others changed every time we visited. We were told that if mom needed more help they would move her to a cottage with more care. That is not true. They asked her to leave as she needed more care. Of course, they kept her initial one time only fee of $2,500.00 entry fee.

My Mom was here for about 3 years. We were told if she did not show up for lunch, they would check on her. She fell one morning in the bathroom after taking a shower and did not show up for lunch, dinner, anld nobody checked on her. The maid found her on the bathroom floor after noon the next day. She had laid on the floor for over 24 hrs. She did not go back there after her hospital stay. We were told a lie. Some of the ladies went to the office and told them she did not show up for lunch or dinner. No excuses!

We were impressed with everything. We thought we found the perfect place for our mom. She was assessed by their staff. We were told she was level 1 and a good fit for Crimson Pointe. We moved her in only to be called 24 hours later. We were then told we had to pick her up as soon as possible. It was not possible for her to stay. They didn't even give Mom a chance to get acclimated to her new environment. We had to move Mom back home and we are starting over. We were told the refund will take 30-45 days. We are very disappointed. My caution is: their staff is incompetent to access patients. Get something in writing if they access your loved one.

Drab and dirty . I was not impressed with this facility at all. The location in Vinings is great, but it is need of a redo. Residents. I met just seemed sad. This ended up on the bottom of my list. They also were giving free rent on your 3rd and 4th month which was a red flag that the place was not on the top of anybody's list.

[Removed] Dimmed lighting to dumb the residents down and make dirt harder to see. The staff have clever little things that they tell you that *seem* spontaneous but are actually carefully crafted phases and buzzwords, cute and phoney.<br />Like dog food, what you're buying is a product that's cleverly packaged and slickly advertised. Do you really love the person you're considering leaving at Somerford? If yes, then find a smaller establishment where a person will have some dignity.

Beautiful, clean facility and friendly staff, but after spending three days at Well Point with my 91-year-old father, I would not recommend it. My biggest concern is resident safety and the facility's apparent lack of support for aging in place. After leaving, I became increasingly concerned about my father's ability to continue living independently. I called multiple times and left messages for the Executive Director, [Name Removed], but never received a return call. That lack of communication was disappointing, especially given the seriousness of my concerns. The dining experience was also disappointing. The food was terrible and small portions. While the facility itself is attractive and the staff members I encountered were friendly, the lack of responsiveness, concerns about resident safety, limited support for changing care needs, and disappointing dining experience make it difficult for me to recommend Well Point to other families.

Had to submit paperwork several times. Sometimes takes a long time for the answering the call bells. Senior administrative staff says one thing, but staff working with the individual does something different.

I am not happy with them. They are not fast at returning questions and answering concerns. Leadership needs improvements and CNAs need help.

I strongly recommend that any new family who is considering placing your love one in this facility to do your due diligence. I thought I asked the right questions at the time and felt that this would be a great fit for my dad and was provided assurance that his needs would be met. I asked about ratio to staff and resident. Their response was quite misleading because the staff is grossly understaffed. Within two weeks of him being there, his care level allegedly increased and my family was asked to pay more for additional care that he never received. We brought in two additional outside aides to the facility to offset his care. He arrived at the facility wound free, but within three months he developed over a dozen pressure sores. He transitioned to hospice and was given a 30 day discharge notice because his care needs became too great despite developing the wounds in the facility and hospice was treating the wounds. Just wanted to make you aware to highly consider your your choice.

This has been the biggest mistake I have made moving in and trusting Charter Senior Living. We have lived at Charter for 14 months and looking to move this spring. We live in one of the cottages, and it's been nothing but problems on top of problems for 14 months. The management doesn't care and will straight out lie to you. We moved into a brand new unit and it took 3 months to work out all the problems with it. Just right before Christmas our neighbor flooded out our place with sewer water for the second time. The first remediation company they hired was a joke, and half cleaned up the mess. The manager had them to clean the sewer soaked nasty carpet that smells. The second time around they took out all our plank flooring and wood baseboard trim two days before Christmas. Our cottage smelled and 4 weeks later it's still not been repaired and our place is in disarray. They talk a good story but don't come close to backing it up. Their management/staff dishonest and lazy.

Regular staff was ok. Executive staff [name removed] in particular is not so good. Terrible communication skills. Lots of lying about what they could do 2 help Also your owner is very elusive, I heard they were in financial distress.

Our family's experience here was very difficult. Even with extra support, our loved one did not receive the level of safety and care we expected. The outcome was heartbreaking, and we feel that the most basic responsibility-to keep residents safe-was not met. Families considering this place should ask direct questions and look beyond appearances.

My rating for Charter Senior Living is a 1. They are definitely not for the residents, food is getting worse from what I am told and they laid off the good Activity person they had who did a good job of taking residents out in the bus every Monday and Friday and also doing crafts with the residents and kept the Director of Activities that all she does are the decorations, also the only thing Corporate wants is how much more of the residents money they can take in January when they increase their rent. Mines went up by [amount removed]

If I could put a zero for this community I would. They lie to you to make it sound like a great place then as soon as they have your loved one in there they start to turn your loved one against you and you end up in court over a bunch of nonsense that isn't the case. Charter sucks! Do not send anyone there they are horrible!!!!!!!!!

We did not like the level of care provided by the nursing staff in the short period of time we were there. After finding a better fit for my grandmother, we found that there were many things we didn't like about RoW but didn't know any better when we friend picked it. While the grounds are beautiful and eye catching we found that not to be the case when you actually get a room. Unfortunately my grandmother had to leave for a short time to get her meds adjusted and when we got back a few weeks later her bed was still unmade and her bathroom was gross from others using it. We were under the impression no one would be in her room and linens would be washed once a week but that simply was not the case. We also realized having the nurses station around the corner and the nurses staying at their station rather than up and walking around was not a great fit for my grandmother's needs! The patients would just come and go out if my grandmothers room and their was an incident between my grandmother and another patient where no one could tell us what happened. No one was around or could see where it happened from the nurses station. We also noticed small things missing from her room when we went to pack her up. All replaceable toiletries items but still missing nonetheless. I personally would not recommend anyone use that specific home for dementia patients or memory cause but maybe the assisted living portion is great?

My mother was one of the first residents of this facility before Charter took over. My family and I were initially very pleased with the services and care she was receiving. Since Charter took over, however, things have gone rapidly down-hill. The focus appears to be increasing the number of residents, without skilled management or adequate staffing. There have been too many times when staff has forgotten to bring my mother to a meal or escort her back from the dining room or activity. Safety checks, which are part of her care plan, are not taking place. Her food, which is supposed to be cut, often is not. Meetings are held and promises are made to improve matters, and the same things happen again, literally the next day. Much of the care staff are lovely, caring people, but the internal problems have forced us to hire a private aide in addition to the services Charter is supposed to be providing to insure my mother is safe and cared for.

There were a few staff members that made it livable. The administration was AWFUL! It changed hands multiple times and they were never present. They sent a bill for dates in February after my MIL had passed on [date removed]. Medication took over 3 weeks and they made my FIL use their pharmacy out of state. I would not recommend this place for anyone.

The building is nice, clean and provides able-bodied residents who do not have any physical limitations the freedom to roam. Large outdoor walking, dining and activity space for good weather days. Caring staff could greatly benefit from specific training on how to care for patients with dementia and how to assist residents who need assistance with transfers and mobility issues. There were not enough front line staff to assist residents with transfers which caused many problems. Staff was caring and devoted to their work but many were not trained to work with residents who have dementia and mobility challenges. Staff ratio to residents only allows minimal interaction with residents. If a resident is able to get themselves to the activities, the activity director is great but she doesn’t have any assistance so there are not nearly as many activities as advertised or listed on the calendar and staffing at the activities is bare. Charter has potential but needs more and well trained staff

Best thing going for this place is the smallness and one level. They do not monitor what they eat. Residents are given a menu in the morning to pick for tomorrow. Do not have a diabetic or congestive heart failure choices. Management - where to I begin. Just do not do it - go elsewhere. They want your business but not the task of educating the resident and family members how things work. Noone is really sure what the left hand or right hand is doing. On my moms move in day she had to be there at 1pm - not sure why. I thought there would be a tour or briefing or something - nothing - just verbal welcome and come have some lunch. If you do decide to go here DO NOT DO OUR MEDICINCE THRU NAUTILUS!!!!!! If your loved one comes home it is not a flip of the switch like [name removed], executive director makes it out to be. Is a nightmare and noone at charter knows the protocol and noone wants to accept responsibility for their error. Seems to be a ongoing problem.