Chapters Living

Its great! It's a 5 with a few little issues. Like maybe the aids don't get there in 3 minutes instead of 10, but they're so understaffed that they can't but my dad loves all the aids and its really good. We got them down quite a bit in the money, the administration helped with that, it was just a process, they wanted us in there so bad they promised us the sky. So far it's good, I would say they allow them to have their trays brought to their room and they don't charge them for that and there were some other things. I feel they did stretch it alot to get us in there but they came through on everything. I was hesitant about coming here as opposed to a place where they could absolutely have more help for my dad; you really have to have someone that is willing to step up and speak their mind, especially with the elderly, because they can't do it.

We were fine with it, I think they would have been accomodating to special needs even though we didn't have any. We chose it because it was referred to us by A Place for Mom and when we toured it was clean and nice and the manager was very friendly and informative. The rest of the staff was just fine, no problem. I know they took them on little trips and then they took them down to the park to the music in the park and they'd take them out for ice cream and they did play bingo. The fact that it was very clean and they did do crafts with them, it seemed like a nice place.

I had a very pleasant visit with the Director. I had a nice tour of the facility and she was very helpful in answering my questions.

Near family's work. Every apt is asst'd living. Many levels of help as needed. Studio, one-bedroom, two bedroom. All-inclusive pricing--all personal care, meals, housekeeping weekly, [all]laundry, xport to dr, shopping, outings, personal care svcs (med mgmt, bathing, grooming, acts of daily living), escorts as needed. On-site therapy, as ordered. Med Director on site. Studio $2400 w/sm kitchenette, One-bedroom 3000, two-bedroom 3400. Built in 1987 Drees. Private Owners One bedroom avbl now--VA OK.

The community is very neat and clean and the staff is friendly and helpful. They do a great job taking care of my loved one and the food and activities are great also. I would recommend this community to others based on my experience.

I can't thank you enough for all your help with my mother's move to apartment 4309. I'm happy to say that the move out is complete. [name removed], her caregiver has been especially kind to Mom through this process. This was a tough transition for Mom after Dad's death, but she is so happy in her new place and credits it all to you and your gentle guidance. To say that she is happy at Mallard Cove is an understatement, I will travel back to NJ content that my mother is in good hands. The maintenance staff was wonderful and with the exception of a minor repair, everything has been taken care of - hats off to [name removed] and his very professional crew! Kudos also to [name removed] at the front desk for all her assistance with conveying important information to Mom, and coordinating/disinfecting all the online purchases which arrived. She does a great job of making sure all the residents here are safe. Please take good care and on behalf of my whole family - thank you so much!"

I moved my wife in Autumn Leaves 8 months ago. Since that time I have seen my wife decline and need more and more assistance. Before COVID I visited my wife every day and we had lunch together, anytime I asked a nurse for assistance someone was there to help. The staff is very attentive and eager to please. The facility is clean and always smells fresh. I would recommend Autumn Leaves in Tulsa to anyone needing to move a love one into a memory care.

I love Autumn Leaves Tulsa and the care they give my AUNT [name removed]! From the minute she was placed there it has been comforting. She has been treated kind and with respect. The workers have done a great job and the facility is clean, calm and always having some kind of activity with the patients. Its a safe place for the people who need help. I can't say enough good about Tulsa Autumn Leaves staff. Way to go! The [name removed] family!

My Dad and his wife have lived in the facility for 3 months now. The staff has taken great care of my father on a day to day basis, and when special assistance is needed. The staff are always very friendly and accommodating. If the staff identify a personal issue with either my Dad or his wife, they share the information with the spouse so they can work together to resolve the issue. The cafeteria staff are friendly and consientious of their meal needs. Both residents have special needs for their meals. The staff work to provide options that will allow them to have a healthy diet while not feeling like they are missing out on the foods they really enjoy. One other aspect that I've truly appreciated is that the facility works to meet the needs for my dad, which are part of the monthly rent, not an additional ale carte charge. One last comment, the staff really want to make sure the residents are engaged. They actively include them in events that are scheduled, make sure they are aware. They are also open to new activity suggestions. My dad and his wife have really acclimated well to this new environment and have become active members of the community. Mallard Cove, thanks for taking such great care of my dad!

Autumn leaves was a great environment for a loved one every facility has turnover and keep in mind these are Alzheimer's and dementia patients some things get broken and every resident has the right to refuse care... I'm not taking up for the facility but you do have to look at things from a bigger picture and really things that need to be dry cleaned like real leather shouldn't be there but to call caregivers stupid is uncalled for.... I as a past family member think some things can be better but the love and caring you cAnt get in a lot of places keep up the hard work ladies and gentlemen....

very good so far. only been there 4 days

Autumn Leaves is great community if you are looking for memory care for a loved one. My father has been here for almost a year now. The office staff is friendly and will address any concerns you have. There is some turnover in caregivers as to be expected in this industry but the important thing is that they bring in Agency staffing so that they are not short handed. Top Notch community when looking for memory care!

My Aunt was a resident at the Chapters of memory Care Facility for four years. The facility was very clean very nice and all of the caregivers at the facility where most caring and empathetic to my aunt's situation. There were several instances that her belongings would not be there or would be in or on another resident even though her name was clearly written on everything we brought her . I am very disappointed in the actions of the 2 women that run the facility. My Aunt passed away very recently and I would have thought as we gathered her things that an empathetic word or two may have sputtered out of their mouths. As to my dismay, there was nothing and I mean not one word spoke to my family , my uncle especially . One women was more interested in her phone and ignored the entire situation. It is very upsetting to see that these women have become complacent in their jobs. Not even a "Sorry for your loss" was uttered from their mouths.

love the cottage and the other residents, but the food is horrible!! I did my due diligence and checked their website before signing the contract and it represented that they served balanced and nutritious meals with a choice of entrées designed to meet your nutritional needs. In reality, they only offer one entrée at each meal and sometimes it is impossible to determine what the entrée is by looking at it. I have notified management and met personally with the Facility CEO, and a corporate VP and explained that the Official Code of GA annotated section 10-1-393(a) & (b)(5) makes it unlawful to misrepresent the characteristics, uses, or benefits of goods or services in a consumer transaction, so they are aware of their legal exposure, but so far, a year after I gave notice, they have done nothing to correct the problem other than saying that they are working on it. Again, I love the Cottage and am not suing Chapters for violating the GA Fair Business Practices Act because I do like living here, but if something is not done soon about the food, or unless I get a discount for the fact that I don't eat the food because it's usually horrible. I have asked for a deduction in my rent for whatever they charge for food. I would warn potential renters about the food problem before they decide to do business with Chapters!! If the food situation improves, I will raise it to a 5!

My wife was there 4 8 months before she passed away. I would recommend it as I think they did as well as could be expected. Cost was better than other places aa they will negotiate. Best bet is to visit as much as possible as squeaky wheel gets the oil.

There's always room for improvement. My mom has lost her sight and there are very few employees that help her out. Shout out to [names removed] for helping her without being asked. She is a difficult person. She has made friends there.

Every facility has their problems and their own issues. That being said, I had no real problem overall with Known Memory Care. They presented themselves of having a lot of activity for their residence, but that was more like once every couple of weeks. Otherwise, they sat and watched old programs on TV Fell asleep in there, wheelchairs and ate that was the jest of their days.

I'm very happy with Chapters Of Living. I would definitely recommend it to others.

The facility is clean, and residents are always dressed and well cared for. The staff are very busy, so sometimes personal items go missing and are not always found. Accidents can happen, and mobility may be affected as a result. The staff are always kind, and residents seem to respond well to them.

Over the past year, there was a change in the executive level which led to a decline in the staff and services. There are still some wonderful staff members, but some of the best have gone away.