Chapters Living

We're very very happy with Heritage Village! Dad really seems to love it here. The nursing staff in particular do a really excellent job, they're very friendly and caring. I've also noticed that the residents themselves all just seem to be happy and well cared for in general. It really is a great place, and I would recommend it to anyone!

The director Julie was very helpful and patient in answering our questions. The facility was beautiful and well maintained. The residents appeared happy and there was a warm sense of 'family'. The workers were kind and helpful and truly seemed to know and care about the residents. This facility was not large, but that seemed to enhance the caring atmosphere.

My mother was in assisted living and she deteriorated there, went to rehab, came back here into their dementia ward called "The Willow." She was doing well there but she ended up having a stroke. We were jsut disappointed with what the facility was able to provide. We couldn't go back there after going to the rehab, they kept in touch with the rehab while she was there and it was determined between the two facilities that her condition was such that she wouldn't be a good fit. In my book this place was a 5, it was just a very empathetic, very caring, attentive staff and everybody, when I showed up knew exactly what was going on.

Great experience and great place. Dawn was a very gracious host to my brother and I and helped ease our fears and pain during this rough time for us. Mallard Cove was spotless, rooms are great, activities are numerous and the dining room was inviting!!! Thanks Dawn!!!

Its great! It's a 5 with a few little issues. Like maybe the aids don't get there in 3 minutes instead of 10, but they're so understaffed that they can't but my dad loves all the aids and its really good. We got them down quite a bit in the money, the administration helped with that, it was just a process, they wanted us in there so bad they promised us the sky. So far it's good, I would say they allow them to have their trays brought to their room and they don't charge them for that and there were some other things. I feel they did stretch it alot to get us in there but they came through on everything. I was hesitant about coming here as opposed to a place where they could absolutely have more help for my dad; you really have to have someone that is willing to step up and speak their mind, especially with the elderly, because they can't do it.

We were fine with it, I think they would have been accomodating to special needs even though we didn't have any. We chose it because it was referred to us by A Place for Mom and when we toured it was clean and nice and the manager was very friendly and informative. The rest of the staff was just fine, no problem. I know they took them on little trips and then they took them down to the park to the music in the park and they'd take them out for ice cream and they did play bingo. The fact that it was very clean and they did do crafts with them, it seemed like a nice place.

I had a very pleasant visit with the Director. I had a nice tour of the facility and she was very helpful in answering my questions.

Near family's work. Every apt is asst'd living. Many levels of help as needed. Studio, one-bedroom, two bedroom. All-inclusive pricing--all personal care, meals, housekeeping weekly, [all]laundry, xport to dr, shopping, outings, personal care svcs (med mgmt, bathing, grooming, acts of daily living), escorts as needed. On-site therapy, as ordered. Med Director on site. Studio $2400 w/sm kitchenette, One-bedroom 3000, two-bedroom 3400. Built in 1987 Drees. Private Owners One bedroom avbl now--VA OK.

The community is very neat and clean and the staff is friendly and helpful. They do a great job taking care of my loved one and the food and activities are great also. I would recommend this community to others based on my experience.

I can't thank you enough for all your help with my mother's move to apartment 4309. I'm happy to say that the move out is complete. [name removed], her caregiver has been especially kind to Mom through this process. This was a tough transition for Mom after Dad's death, but she is so happy in her new place and credits it all to you and your gentle guidance. To say that she is happy at Mallard Cove is an understatement, I will travel back to NJ content that my mother is in good hands. The maintenance staff was wonderful and with the exception of a minor repair, everything has been taken care of - hats off to [name removed] and his very professional crew! Kudos also to [name removed] at the front desk for all her assistance with conveying important information to Mom, and coordinating/disinfecting all the online purchases which arrived. She does a great job of making sure all the residents here are safe. Please take good care and on behalf of my whole family - thank you so much!"

I moved my wife in Autumn Leaves 8 months ago. Since that time I have seen my wife decline and need more and more assistance. Before COVID I visited my wife every day and we had lunch together, anytime I asked a nurse for assistance someone was there to help. The staff is very attentive and eager to please. The facility is clean and always smells fresh. I would recommend Autumn Leaves in Tulsa to anyone needing to move a love one into a memory care.

I love Autumn Leaves Tulsa and the care they give my AUNT [name removed]! From the minute she was placed there it has been comforting. She has been treated kind and with respect. The workers have done a great job and the facility is clean, calm and always having some kind of activity with the patients. Its a safe place for the people who need help. I can't say enough good about Tulsa Autumn Leaves staff. Way to go! The [name removed] family!

My Dad and his wife have lived in the facility for 3 months now. The staff has taken great care of my father on a day to day basis, and when special assistance is needed. The staff are always very friendly and accommodating. If the staff identify a personal issue with either my Dad or his wife, they share the information with the spouse so they can work together to resolve the issue. The cafeteria staff are friendly and consientious of their meal needs. Both residents have special needs for their meals. The staff work to provide options that will allow them to have a healthy diet while not feeling like they are missing out on the foods they really enjoy. One other aspect that I've truly appreciated is that the facility works to meet the needs for my dad, which are part of the monthly rent, not an additional ale carte charge. One last comment, the staff really want to make sure the residents are engaged. They actively include them in events that are scheduled, make sure they are aware. They are also open to new activity suggestions. My dad and his wife have really acclimated well to this new environment and have become active members of the community. Mallard Cove, thanks for taking such great care of my dad!

Autumn leaves was a great environment for a loved one every facility has turnover and keep in mind these are Alzheimer's and dementia patients some things get broken and every resident has the right to refuse care... I'm not taking up for the facility but you do have to look at things from a bigger picture and really things that need to be dry cleaned like real leather shouldn't be there but to call caregivers stupid is uncalled for.... I as a past family member think some things can be better but the love and caring you cAnt get in a lot of places keep up the hard work ladies and gentlemen....

very good so far. only been there 4 days

Autumn Leaves is great community if you are looking for memory care for a loved one. My father has been here for almost a year now. The office staff is friendly and will address any concerns you have. There is some turnover in caregivers as to be expected in this industry but the important thing is that they bring in Agency staffing so that they are not short handed. Top Notch community when looking for memory care!

Staff is friendly and helpful but can be difficult to reach some times. Elevators don't always work properly. I believe they are trying to get this problem fixed.

At first you might think [name removed] is overselling the place, but they really do have an excellent facility and staff. All of the staff I have met have been very friendly and helpful. The residents are clean, neatly dressed, and for the most part seem happy with their surroundings. Generally speaking the level of care has been great, including their resident PT observing Mom in passing over the first month and acting to order her some beneficial OT. Cleanliness and condition of the facility is way above what I was expecting, especially for a building that is nearly 40 years old. The fact that they were licensed for 120+ beds in the upcoming skilled nursing addition and they decided to cap it at 76 beds speaks to their level of concern for quality care. I am looking forward to warmer months so that Mom and I can explore their outdoor spaces on the grounds.

It was small, clean, well kept, one floor, people were friendly, fair pricing. I would recommend it yes. My Mom is happy there so far

My Aunt was a resident at the Chapters of memory Care Facility for four years. The facility was very clean very nice and all of the caregivers at the facility where most caring and empathetic to my aunt's situation. There were several instances that her belongings would not be there or would be in or on another resident even though her name was clearly written on everything we brought her . I am very disappointed in the actions of the 2 women that run the facility. My Aunt passed away very recently and I would have thought as we gathered her things that an empathetic word or two may have sputtered out of their mouths. As to my dismay, there was nothing and I mean not one word spoke to my family , my uncle especially . One women was more interested in her phone and ignored the entire situation. It is very upsetting to see that these women have become complacent in their jobs. Not even a "Sorry for your loss" was uttered from their mouths.