Chapters Living

The building is relatively new and in a good location. The staff is friendly and fairly prompt. The seem to be caring of the residents although I've never seen any recreation other than tv rooms and a nice library that is used mostly for group visits. The place is very clean and virtually odor free. The food could use a little help even though the regimented schedule has mom putting on weight. Seems a bit pricey but is about half the price of round the clock home care.

Our experience at chapters has been positive. My mom is very happy there. They've had turnover with people and ownership, but I think it's all been pretty good. As long as my mom is happy there, I am happy.!!

After touring a couple of facilities, we decided on another facility. We really liked [name removed], but felt the other facility had more medical staff on site and available. This was our main determining factor for our family member.

Chapters is a great find, truly. The staff has been very good to deal with, very personable and responsive. There is a nice culture there, you can tell. Residents are in good shape and kept engaged with activities. Mom isn't super aware most of the time, but I know from talking to other residents that there are folks there engaging her and looking after her. She tells me that the food is really good. As she is a former Missouri State Division of Aging inspector she had me pull their inspection reports and review them prior to her moving there and I was happy to find that in the 7 years accessible to the public there were only a handful of noted violations, and those occurred in the 2018-20 timeframe under different management with nothing "customer facing" or directly impacting resident quality of life or safety since that time.

The facility is very clean. The staff provided great care for my dad. The ladies at the front desk were friendly and always greeted my dad and I with smiles and great conversations. The administrative staff was friendly when I went in to tour and sign lease paperwork, but became standoffish once my dad moved in. My dad did not like the food but overall, the facility is a great place to live.

They are kind and positive. I would like to see my mother participating in more activities. I think she misses out on activities. My mother's experience has been good.

Chapters Living of Tulsa is a smaller facility than most, only 40+ residents. The present admin & mkt person are working to improve the location and esthetics with repairs, painting, new furniture, etc. since taking over the building a relatively short time ago. The floor staff is great and caring. They are actively looking for an activities director. The building is clean and no hint of "odors".

Well, this is my first experience, nothing to compare. I have been impressed so far. All the ladies are very attentive to the patients. Usually very clean. She is in a shared room and has plenty of space. I don't know about activities.

I think the staff is wonderful very friendly. The food could be warmer although people who have been here longer than me say it is much improved. I enjoy many of the activities but might be to early to judge. Their staff is definitely their strong suit, they really care about their residents from top boss to housekeeping and kitchen help everyone is focused on the residents experience

There were good discounts offered. They had the services I needed available, some at an extra cost. The facility was tidy and adequate, but not fully renovated. The one-bedroom apartment was smaller than expected, only a little over 300 square feet. This was the first place I have toured; therefore, at this time, I don't have others to compare it with.

Addington Place is now Chapters Senior Living. My sister is very happy there although she is not very thrilled with the food . She enjoys most of the activities. She has never been one to do crafts so she only does a few of the craft activities but she likes the games and physical activities and she enjoys the other residents.

The location, amenities and friendly staff. The community is new and very clean. I would definitely recommend Kingsland Walk to others. I was just there today visiting my father

Staff is slow to communicate back on personal questions about my mom but do respond! Always very helpful and friendly! Overall a great place and my mom loves being there; she has made friends and likes the food and activities!

There are issues with transportation for my loved one that are inconsistent. Not totally on them but this is why we seek help from the facilities such as them. The admin makes as if he needed all the extra care so they are charging more. Since they can't help due to low staff I have to utilize call a ride which is not always efficient for seniors of his age who need reminders. I do understand my loved one has their days but I know when a facility is exaggerating. Furthermore I do like the idea the facility is convenient and within the area for treatment. They are providing meals which was needed and the med management.

Staff is friendly and helpful but can be difficult to reach some times. Elevators don't always work properly. I believe they are trying to get this problem fixed.

At first you might think [name removed] is overselling the place, but they really do have an excellent facility and staff. All of the staff I have met have been very friendly and helpful. The residents are clean, neatly dressed, and for the most part seem happy with their surroundings. Generally speaking the level of care has been great, including their resident PT observing Mom in passing over the first month and acting to order her some beneficial OT. Cleanliness and condition of the facility is way above what I was expecting, especially for a building that is nearly 40 years old. The fact that they were licensed for 120+ beds in the upcoming skilled nursing addition and they decided to cap it at 76 beds speaks to their level of concern for quality care. I am looking forward to warmer months so that Mom and I can explore their outdoor spaces on the grounds.

It was small, clean, well kept, one floor, people were friendly, fair pricing. I would recommend it yes. My Mom is happy there so far

My Aunt was a resident at the Chapters of memory Care Facility for four years. The facility was very clean very nice and all of the caregivers at the facility where most caring and empathetic to my aunt's situation. There were several instances that her belongings would not be there or would be in or on another resident even though her name was clearly written on everything we brought her . I am very disappointed in the actions of the 2 women that run the facility. My Aunt passed away very recently and I would have thought as we gathered her things that an empathetic word or two may have sputtered out of their mouths. As to my dismay, there was nothing and I mean not one word spoke to my family , my uncle especially . One women was more interested in her phone and ignored the entire situation. It is very upsetting to see that these women have become complacent in their jobs. Not even a "Sorry for your loss" was uttered from their mouths.

A few of the services that the facility included in my love ones care plan are not being done i.e. daily assistance with dressing, help with bathing, cleaning the apartment and spot checks.

love the cottage and the other residents, but the food is horrible!! I did my due diligence and checked their website before signing the contract and it represented that they served balanced and nutritious meals with a choice of entrées designed to meet your nutritional needs. In reality, they only offer one entrée at each meal and sometimes it is impossible to determine what the entrée is by looking at it. I have notified management and met personally with the Facility CEO, and a corporate VP and explained that the Official Code of GA annotated section 10-1-393(a) & (b)(5) makes it unlawful to misrepresent the characteristics, uses, or benefits of goods or services in a consumer transaction, so they are aware of their legal exposure, but so far, a year after I gave notice, they have done nothing to correct the problem other than saying that they are working on it. Again, I love the Cottage and am not suing Chapters for violating the GA Fair Business Practices Act because I do like living here, but if something is not done soon about the food, or unless I get a discount for the fact that I don't eat the food because it's usually horrible. I have asked for a deduction in my rent for whatever they charge for food. I would warn potential renters about the food problem before they decide to do business with Chapters!! If the food situation improves, I will raise it to a 5!