Chapters Living

We stopped in at the heritage Village and found the community was nice but it did not fit what my mom was looking for. My mom has a scooter that she needs to get around and we felt there were no fire exits for emergency for her to get out in time also we felt there was not enough staff to help she such a occurence was to happen. We also found that the community was a little bite more what we were looking for spend.

Benton House is very nice. It was a very new facility which I think for a lot of people would be appealing but to me, I feet like they were a inexperienced because they were so new. I just related more to another place, one that has been in business for a while. This is going to sound terrible and I don't mean it to but I didn't want my mom to be like a guinea pig for a brand new place that's working kinks out. It was a beautiful place. When you look at if from the outside it was an absolute pristine place but that wasn't as important to me.

We have toured Heritage Village and have set a move-in date, subject to family approval of my decision.

My 90 y/o sister moved in the week before Thanksgiving, so she hasn't been there long. She seems to be doing much better than she was before moving in to Heritage. They make sure she takes her meds properly, and the meals are good and balanced--something she wasn't getting before. She likes the staff & they are so kind to her. The interaction with others has been good for her. It may not be as fancy or roomy as soon of the other places, but many of the frills seen in other assisted living homes would not be of use to her. So far so good. The family is relived to have her in a safe, sound environment.

When I first walked into Autumn Leaves, I did not like what I saw. I had been taking care of my mother for years and I had no experience with memory care units. When I first walked in, there were residents right as you walk through the door. There was someone tapping me, and some going up to my husband. I just feel that they should make it where there is a wall or something so you don't just walk into where all of the residents are.

My mother has complaints, but I haven't seen the things she is complaining about. They have been very good about a lot of things. They were really helpful getting us moved in. I have seen little things, there was a light out in a hallway. I haven't seen any major problems. They are probably a little better than average.

The staff is very friendly and helpful! Pricing & location (near my home) Their willingness to work with me to get my mom in the facility

Everyone was friendly. They could have better food.

No matter where we placed my mother the experience of watching her pass away from anesthesia dementia was a nightmare. Some of my ratings will reflect her difficult situation. I felt that my mother was very secure in the memory care unit. There was a lot of staff turnover which I was told was common in that industry. I think that is detrimental to the patients.

It was ok.... some of the staff was great. The man that took over was never involved... night time aids needed more training.

We received reasonable care for the price given and the nursing staff were gracious.

Most of the staff has a great disposition and are friendly. But often requests aren’t answered or addressed as quickly as needed. The cottage units are really big, have great screened in porches and some are done up very nicely for but [amount removed] per month. But the food is the biggest detriment. It is often a casserole of some kind or a small sandwich. if you don’t live in the main building and live in the cottages, it is brought down to the clubhouse and thermal coolers which probably adds to it being lackluster.

I don't feel medical care nor medical referrals are adequate. The deep-pile carpet in rooms is an awful idea for reasons on cleanliness. The people are kind.

The location is great. Staff is seriously undertrained. Lack of knowledge about meds they give. We were told things that are just not true. They said nobody ever moves out of this facility once they move in. There were a few moved within the first few weeks due to issues with the staff. There is no accountability for staff members.

The staff is friendly except for (1). The least is problems with medication by (1) staff member. Thankful my dad is able to recognize his meds.

They should not accept insulin-dependent diabetics if they cannot properly care for them. Addington Place is under new management effective [date removed] and rates are increasing effective [date removed]. Based off of our experience, I would not recommend Adding Place of Edwardsville to others.

They were very clean and my mother in law liked being there. Communication was lacking a bit. She wasn't there very long, so it's harder to rate. Overall it was a great experience and worth the price.

They have a few good people/workers who find it difficult to do their jobs and everyone else's. Drinking Water available is bottled water. They run out of water frequently near end of month and drinking water is not readily available. The rooms have no sinks, just bathroom lavatories to get drinking water.The place has a great location and could be better with a manager who is present and actively managed the staff. Residents spend a lot of time discussing the lack of management here.

My loved one was a resident at Spring River Christian Village. The experience started out well, but then I started having trouble reaching staff and addressing concerns. The facility was relatively clean, but there are much better. The place is getting rather dingy and really needs a remodel. Most all of the staff were friendly and competent, but they usually seemed understaffed. The quality of care was average. The food was decent. I'm not sure about the activities, my loved one didn't participate. Their prices are better than most, but you are getting less. Also, now that my loved one has passed they are trying to get us to pay almost an entire extra months rent.

Wickshire South Lee Buford had nice living units and were probably the most inexpensive, but they were like villas unattached to dining or activity areas so I was concerned about mobility for my mother accessing those amenities by foot, especially in inclement weather.