Chapters Living

Contact person not available. Facility was unaware of my sched tour. However, [Removed] went out of their way to make me feel welcome, introduced me to staff, showed me a room, discuss future remodel plans and activities, and focused on making the transition very easy and accommodating. Very nice facility. Cheerful staff and residents were engaged. Even if my family doesn't agree on proximity of this facility for us, I will be very sad because THIS is how I picture a residential care facility SHOULD be and as an RN, I am proud to highly recommend.

I am so thankful for A Place For Mom, my mother in law is doing very well at Brookdale we have been extremely happy, the people are great and she is settling in very well. It was a stressful situation and A Place For Mom made a big difference. I am happy with our choice.

We did not get to go on a official tour, but I was able to see what needed to be seen. The residents that were there talked to us and were happy that they were here. The community itself looked clean and open. It seems like a good place.

I do think this was a good move for my mother. They have a super staff, I know she is being cared for very well. The staff have been very helpful and attentive to her and her needs. She seems to have adjusted well to it, and she likes it. It is a nice looking community, everything is very well maintained. I know she is safe and in good hands here. Overall this is a community I would recommend.

We used this home care agency for a little while. It was a good experience. We had one issue with one of the care givers , but overall we were pleased too. I would consider using this home care agency again. It was a good experience and I would recommend this home care.

It's a wonderful place. The staff, and Kim [removed] in particular have just been fantastic. We have been very happy with Heritage Village so far.

We toured here and it was very nice. It was close to my home, which I liked. They didn't have the size room we were looking for available, so we stayed with Heritage Village, but just used a different location.

They've really done an excellent job so far at Cedarhurst! My loved one was very solitary and sedentary before coming here, but after only a few weeks here she has really come out of her shell! She participates in all kinds of activities, and has even lost some weight! They have a lot to do here, including games, crafts, and bible studies. She's really enjoying herself. Really the only downside is the cost, which is quite high.

My parents have one of the large 2 bedroom apartments. They love their new nest and have made some much needed friends. Everyone thinks, Oh try to keep them in their own place for as long as you can. Or you're a bad child putting your parents into assisted living. Wrong! They were in a cage in their place, couldn't drive, no one but each other to stare at all day or the tv, to tired to cook or clean up.even with all my help & an occasional helper. Here they have activities, new friends to share life stories with & learn of their new friends stories . The staff has been wonderful!! To my parents. No more cooking, laundry, etc. for my Mom! She LOVES it. Plus in the dining room it isnt the same food for every one. They have a menu as if you were dining on a cruise ship! P.s. Great chef! Also, I am at peace knowing there is always someone there for them 24/7. Hope this isn't inappropriate to mention but a place for mom Did Not help us find Mallard Cove! Someone else did, yet they demanded commission just because they sent me an email with mallard cove on it , along with an extensive list of every place in town. Then they sent out a referral to every place with our names so they would get commission. They did nothing to help us! Be careful. Mallard Cove gets a 10 from our family!

My mom has dementia and they are really patient with her. She has adjusted well and likes most everyone there. The staff is super! We are very happy with everything especially the cost.

It’s very expensive, going up every month and I’ve only had my loved has only been there for been for three months. Before you place a loved one here, really ask about the prices of things! There is an outside area for residents to enjoy. I haven’t had a chance to try the food yet. I haven’t had any concerns about the laundry or the parking.

For the friendliness of the staff I wish I could give them five-plus-plus!! They were wonderful with how much they loved the residents! They were so good to my loved one. They hugged him and I just knew they cared for him. I had a chance to try the food and it was tasty. If he hadn’t fallen, he’d still be there!

They do a great job here! They're very attentive, friendly, and helpful. The dining service in particular is very nice, it's restaurant style dining where you order off of a menu, and they've got plenty of choices. I've eaten here a few times when I was visiting and it was always delicious! It's got a warm, homey feel, and plenty of privacy for the residents.

We're so pleased with everything that they do here! I'd rate them higher than 5 across the board, if I could! The staff are very caring, and respond quickly to any questions or comments that you make. They work hard to please the residents and their families. My loved ones health has really improved since she moved here, she looks so much better and is more alert in general. I'd recommend them to anyone, we've had nothing but good experiences.

We're very very happy with Heritage Village! Dad really seems to love it here. The nursing staff in particular do a really excellent job, they're very friendly and caring. I've also noticed that the residents themselves all just seem to be happy and well cared for in general. It really is a great place, and I would recommend it to anyone!

The director Julie was very helpful and patient in answering our questions. The facility was beautiful and well maintained. The residents appeared happy and there was a warm sense of 'family'. The workers were kind and helpful and truly seemed to know and care about the residents. This facility was not large, but that seemed to enhance the caring atmosphere.

My mother was in assisted living and she deteriorated there, went to rehab, came back here into their dementia ward called "The Willow." She was doing well there but she ended up having a stroke. We were jsut disappointed with what the facility was able to provide. We couldn't go back there after going to the rehab, they kept in touch with the rehab while she was there and it was determined between the two facilities that her condition was such that she wouldn't be a good fit. In my book this place was a 5, it was just a very empathetic, very caring, attentive staff and everybody, when I showed up knew exactly what was going on.

Great experience and great place. Dawn was a very gracious host to my brother and I and helped ease our fears and pain during this rough time for us. Mallard Cove was spotless, rooms are great, activities are numerous and the dining room was inviting!!! Thanks Dawn!!!

Its great! It's a 5 with a few little issues. Like maybe the aids don't get there in 3 minutes instead of 10, but they're so understaffed that they can't but my dad loves all the aids and its really good. We got them down quite a bit in the money, the administration helped with that, it was just a process, they wanted us in there so bad they promised us the sky. So far it's good, I would say they allow them to have their trays brought to their room and they don't charge them for that and there were some other things. I feel they did stretch it alot to get us in there but they came through on everything. I was hesitant about coming here as opposed to a place where they could absolutely have more help for my dad; you really have to have someone that is willing to step up and speak their mind, especially with the elderly, because they can't do it.

We were fine with it, I think they would have been accomodating to special needs even though we didn't have any. We chose it because it was referred to us by A Place for Mom and when we toured it was clean and nice and the manager was very friendly and informative. The rest of the staff was just fine, no problem. I know they took them on little trips and then they took them down to the park to the music in the park and they'd take them out for ice cream and they did play bingo. The fact that it was very clean and they did do crafts with them, it seemed like a nice place.