Chapters Living

My mother has Alzheimer's and was living in another assisted living community, which was a pleasant and adequate place, as long as I had my private caregivers working with her each day to bathe her, get her to meals, etc. After my mom had a mild stroke, however, it became apparent that she needed a place with more physical care during the time the private caregivers were not there. To be honest, I was a little shell shocked by the price at MCNB, but it has turned out to be worth every cent. MCNB is well-staffed, the care is excellent, and (what a pleasant surprise!) the quality of the food is a great improvement over her previous community. The brand new facility is lovely and has an air of spaciousness, with plenty of access to small, intimate, outside sitting areas. Her single room is spacious enough to accommodate the items that were most important for my mom's comfort. With the in-house medical care, my mom doesn't need to go "out" for services anymore, which is so much better now that she is more mobility impaired. I am also very relieved that she can age in place here, and my husband and I will not have to move her (and her stuff) again. I still use my private caregivers, because of the special relationship that my mom has with them. However, it has been a relief to all of us that the staff at MCNB can (and does) handle anything and everything if my private folks are unable to be there. We no longer have to scramble to find a substitute for the private caregivers. The private caregivers have been impressed, as well, that the staff at MCNB do not wait for them to arrive; they have her up, dressed and at breakfast, just like they would any other client who doesn't have private caregivers. Needless to say, the staff at the "front" of the house are friendly, attentive, and very helpful with providing the information you need concerning the community, along with helping to smooth the transition to MCNB. If they weren't, you probably wouldn't choose this community. Of course, the essence of the community is what the caregivers do, and I have been very impressed with them. They do treat their clients like individuals.

We really like this community, and everything is working out very well for my mother in law since her move here. This community specializes in memory care. So we know she is being cared for by a staff that really understand how to care for someone with Alzheimer's. They do a great with the cleanliness of the community. There is never a bad odor lingering around the community, everything is well maintained. The staff here is very loving, and caring towards the residents. We really love this community, and I would highly recommend it.

Contact person not available. Facility was unaware of my sched tour. However, [Removed] went out of their way to make me feel welcome, introduced me to staff, showed me a room, discuss future remodel plans and activities, and focused on making the transition very easy and accommodating. Very nice facility. Cheerful staff and residents were engaged. Even if my family doesn't agree on proximity of this facility for us, I will be very sad because THIS is how I picture a residential care facility SHOULD be and as an RN, I am proud to highly recommend.

I am so thankful for A Place For Mom, my mother in law is doing very well at Brookdale we have been extremely happy, the people are great and she is settling in very well. It was a stressful situation and A Place For Mom made a big difference. I am happy with our choice.

I am happy with the care that my mom is getting here. The staff is very friendly and professional at all times. The food is appealing. The staff offers a lot of activities that she is enjoying. This is a great community with great care and a good value for loved ones.

We toured this community and my aunt did not qualify for the care here. The staff were very nice and were able to answer the questions on the care that is offered. We did see a menu of the nice meals that are available here and they are health meals. A lot of nice activities are available for those who want to participate. A clean community to enjoy. We recommend that families tour this community for the care of a loved one.

I was really debating whether to choose them or another community.To my satisfaction it was a nice looking community. After talking to the director and see tons of activities I found that I could not settle with them.

I can not say anything negative about this community. The staff know my husband by name and they do more than they need to for the residents. They have nurses around the clock. The community and his room are immaculate. He loves the food and they bring it out quickly. We both like this community and we would recommend it.

This community is kept clean and they take good care of my husband. The staff are attentive and cheerful. They offer daily activities that he likes to participate in. He seems to like the food. The only minor complaint I have is that the common areas seem cold. This community is just wonderful and I would recommend it.

Dad has been a member of the Harbor House family for a little over three months. In that period of time, all of the staff from Administration , physicians, health professionals, and care takers have been amazingly supportive and communicative. Every one I have encountered over the months has demonstrated professionalism and a sense of caring my family has not encountered in other assisted care situations. They work hard to foster as much independence as possible with a tremendous amount of respect and dignity. The staff's ability to effectively deal with the behavioral issues that commonly present with memory loss is unparalleled in my family's experience. They are a role model for the community in this regard. Knowing that Dad is receiving great care, and it is of great solace for me and my family. We feel blessed we have found this home for Dad!

My mom has been a resident of Harbor House for 8 years. I have found the staff at Harbor House to be very approachable. The daily caregivers take good care of Mom and are very kind and loving. The nurses and directors are conscientious and also very caring- they have let me know of any changes in my mom's health or all being. It is reassuring knowing Mom receives such good care.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the bathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home. She confirmed what I already suspected about my mother's care at that place. I decided to move her out of there and over to Harbor House. Savannah actually drove out there with me and helped move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. I wish I could remember all their names because each one of them deserves a shout out. The nurses are really hands on. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with her for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.

I have been very happy with my decision to place my mom at Harbor House. The staff and other residents have become like friends and family. I believe the small community provides more personalized care for the residents. The houses do not seem at all institutional, they are very cheerful and cozy. The staff does a wonderful job caring for the residents. The rooms are cleaned daily, laundry is done weekly. Mostly, I feel that my mom is safe there and that gives me great peace of mind.

The staff is amazing. Savannah and Becky fill in and do what needs to be done. Its great to see everyone helping out where needed. I feel the facility is running so much better since Savannah took over and I can't say enough about Becky and the rest of the nurses. The caregivers are top notch.

I have worked in healthcare for 19 years. I have seen many, many facilities that offer short term & long term care. I am in awe at the care Harbor House offers. This is a small community that goes above and beyond the call of duty, this is a family.The staff from their caregivers, to cooks, to Activity Director, to Exec. Dir to Nursing staff are all hands on. The level of professionalism is exemplary. I have first hand witnessed the love that is shown to their residents. Families are very involved and this is encouraged.The communication and interaction with families is vital to providing a safe, stable and successful environment. They look past the disease and disabilities and see an amazing and inspiring soul. I have spoken to families who have struggled placing their loved one in an appropriate setting and once they found Harbor House they were able to experience peace about their decision. This is not an easy journey to watch your mother, father, sister, brother, spouse or friend decline not only physically but mentally. This facility embraces what their residents can still do and enjoy, it is not about the "can't". I give my deepest regards to all who played a part in this place called Harbor House.

They have a really high level of care, especially when it comes to having different activities that people with this level of dementia can be. Their second floor which is their dementia unit which is amazing. They have got it figured out, it's all about what they can do, instead of what they can't do. You can visit as a family member and be included, you aren't made to feel like your interrupting. It is extremely expensive, they will raise it up come January 1st. They encouraged expression.

It's a wonderful place. The staff, and Kim [removed] in particular have just been fantastic. We have been very happy with Heritage Village so far.

We toured here and it was very nice. It was close to my home, which I liked. They didn't have the size room we were looking for available, so we stayed with Heritage Village, but just used a different location.

We love it. We haven't had any complaints about food, or activities, or anything so far. I think they were pretty competitively priced compared to others that we looked at. I would give them a five, they are pretty good.

Very nice. Small houses based on mental ability. My Mom is not a candidate for this type of place yet. Still more money then we have.