Chapters Living

My husband stayed their and the very first week, they never helped him brush his teeth, never put deodorant on him, he got pneumonia and then put him in the hospital, when he was released from hospital I went to pick up his belongings and 5 tee shirts were missing and 2 pairs of brand new slacks, the. bed was made the exact same way as when I made it the week before ( I dont think he ever slept in his bed) and I talked to nurse,manager, head of nursing home and supervisor over laundry aides and they all told me they would look into the missing clothes issue, its been over a month and not one of these people have returned my calls, and I keep calling them back numerous times with still no calls back and they are checking into it. [removed]......dont bring your loved one to the mingo locaton in tulsa!!!!

The only thing great about this place is the limited staff. Ashley, Donna and Elizabeth. They are the only ones who keep the place going. The new "manager" Julie its totally under qualified. Three people who own it aren't even in healthcare they are in rental property its what the regional director stated. Also there is NOT a nurse on staff at all. I'm happy I removed my loved one from this facility.

My problem was not with the Tulsa staff but with the Regional and Corporate people. I thought being family owned would be a benefit but it is not, they could care less about your loved one. The food is not good and they do not give the residents enough to eat. In less than 2 years they have had at least 4 executive directors, that should tell you a lot!

As the loved one to a former resident in this communtiy, I can tell you, you need to drive on by and not stop. They are short staffed and when staffed to adequte employee numbers, these employees are from an agency and not familiar with the residents. The Director is unwilling to hear complaints and IF she does hear them they are NOT addressed! I was extremely let down buy most all of the staff with the exception of few CNA's/LPN's. Not worth the cash I paid, and I wouldn't even place a dying animal in that environment!

this was the worse place I have ever seen in my life I love that pic of the waitress over the couple that is false advertising. those 2 must go and stay at every nursing home their pics are in so many the staff well 90 % is a joke they give RESIDENTS peanut butter sandwiches to watch after other residents so they can do other things like nap and yes I mean nap. they do have great people to come in to perform but I wouldn't put my dog in there when I went on vacation. they had bed bugs in there because it was not kept up .

Stay away!!! Save your parent and your money! We had Mom here for a year, giving them chance after chance. They always had an excuse that they were going through changes to make it better. There was always new staff! Mom was always getting her medicine at the wrong time and sometimes not at all! So where did those extra narcotics go? There wasn't any left when we moved her out! They were trying to force us to move Mom into the Willows side of the place which is $1600.00 more per month. The workers that spent time with her daily said she wasn't ready to go into Willows. But they moved her and her bed into Willows without even talking to any of the family members because she thought her sister was coming to see her and she was standing inside the building but by the front door with her suitcase. She complied when they told her to go back to her apartment!We had to get a lawyer to get her moved back into her apartment! This was the LAST straw!!! Don't put your parent through this! Disappointed in a facility that would do this to the elderly!

I get a kick out of the picture they show with woman leaning over the couple in suit and dress. there is not any that dress like that for meals. The meals are not elegant simply a meal you would see in a military kitchen such as grub, they do not watch after the residents but instead have them watch after each other . if you have pains it takes a while to get your pain meds or regulars. if you can be there 24 hrs and watch it would be ok but I would not leave anyone there if I couldn't. they do not take actins when medical needs is needed and house dr. is not a good dr.

My mom received HORRIBLE care at Autumn Leaves!!!!! They did not bathe her!!!! They let her room get like a pig pen!!! They didn't do her laundry anything like we were told they would!!! She had several accidents in the room & as soon as we noticed this we ask the staff to remove her chair & to shampoo the carpet. 4 days still nothing had been done!!!! The sheets on her bed were the most dirty I have ever seen!!! They put the residents to bed no time after the evening meal & their door is locked so that they can't leave their room. If they need anything too bad for them. The string you pull for help never has worked since my mom was placed there. Every time we came to visit my mom she had dirty clothes on & no underwear!!!! We were promised that they would receive help in getting ready for bed & getting dressed in the morning. On a regular basis we would find my mom in the same clothes for several days!!! Also if you visit after 6:00 pm it is almost impossible to find a staff member to let you out the door!!! We have given a 30 day notice & wouldn't recommend anyone to put their loved one in this place!!!

Had a terrible experience here with my Dad. A really nice looking facility but that's it.

My mother has lived at Autumn Leaves since they opened. At first, her care was good. Our issues of "The Wanderers" wandering into her room and freighting her were addressed though not quickly enough to suit me. Since then the battle has been all up hill. All schedules are set by management. Her laundry is not done on schedule. Her bed is not changed on schedule. Her bed is not changed when it is obviously urine stained. Soiled or wet Depends are left draped over a wastebasket, making the room reek of urine. Her are not properly cared for. Even though I have posted instructions for staff regarding her clothing, I consistently find her leather jackets in the dirty clothes. Her dry clean only suits have been washed - and since several have disappeared - shrunk. Items have been stolen (her emerald and diamond ring disappeared the first week). Things have been broken and either disappears or are left in her chair - broken glass in a chair is not my idea of responsibility. I too thought a family owned and operated business would provide the type of care my Mom needs and deserves. Staff is inadequate and either lazy or just down right stupid. Management has not listed to the litany of complaints I and my two daughters have expressed. The director would take notes and I truly believe trashed them as soon as I left the office. New management has come in. Seems they are doing a lot of back peddling to make amends for their lack of interest in the Tulsa Autumn Leaves. I feel this is way too little way way too late. If I could, I would move my Mother is a heart beat. Since she doesn't tolerate change, that isn't an option. We are paying $6500.00 a month for maybe $2000 worth of services.