Chapters Living

There is a lot of room for improvement at Mallard Cove. They could improve on the bathing, nail trimming, help with eating, bathroom cleaning, laundry, and room cleaning.

They had a culture issue where the aides ran the facility- bullied the nurses and anyone new trying to do a good job. They were rude and sometimes demeaning. The Director and Business manager were too new in their roles to fix it, and we lost trust. Some of the activity personnel were very nice, but it was too unpredictable. The residents were great and the process affordable, but we had to get mom out of there.

Wiltshire looked good to me but once we got in the care is very below average. If somebody needs a lot of care this is not the place to go. The food is uneditable. But it's mostly the care is lacking if someone needs help with diabetes or other serious ailments.

There was a lot of employee turnover. We felt that our loved one wasn’t getting the care she needed. Part of that was her - when they asked if she needed anything, she would say no, and then they would just leave. So she needed more attention, and employee turnover prevented that.

We found Mallard Cove's leadership team to be exceptionally warm and kind. Yet, they are having a hard time keeping line staff, and that impacts the quality of care we want for our mom. The price is reasonable, affordable, and fair. They are working on their challenges, but will take time in this current workforce environment. It is a very positive environment for those who can be independent in self care and are ambulatory. It is a family decision to pay (a lot) more to get her to the next level of resident care. We feel we need to move mom to another place to meet her current and future needs - one that offers more levels of dependent care, and has a more stable staff with a team environment evident at the resident-care level.

The director of marketing was brand new, it was only her second day on the job when she met with us. We told her that my loved one had dementia and that her Alzheimer's had gotten to the point where I could not take care of her. She assured us that they would take of her and that there were activities to do. On day 5, she called us and said that we needed to find mom a different place to live and that they could not deal with Alzheimer's. They gave us the impression that they were more than willing to care for her but we were very disappointed in the whole experience. It may work for some, but not for others.

It was a terrible experience. My loved one was not well taken care of at all. He was only there for eight days, and four of those days he did not receive his medications. They had lots of good activities that went on, but they didn't make sure that my loved one was included. The cost was the most reasonable of any place that I looked at; however, you get what you pay for.

Look at the reviews and watch the decline over time. My Mom was there for almost 4 years. We had a good experience at first, but staff turnover was depressing. I don’t think I would choose this place today, although COVID impairs my objectivity. My experience with the director was not positive, in contrast to earlier directors. Families should be aware that the contract requires payment for 15 days beyond death. This policy is exploitative IMO. If they require more money, raise the rate, don’t charge room and board to dead people.

my dad was there for 3 months and was ready to go. there are better places you can go for the money spent. They promised things when he moved in and they did no follow-through. I would not recommend this community

There was one nurse that was really good to my grandma. Other than that, I feel like the staff [removed] her and she left with dehydration and pneumonia. It was assisted living, but I don't see how she could have come in and then leave a month later with dehydration and pneumonia. I really don't have any good things to say about them. It was clean on the first floor, but the rest of place is filthy. My overall experience was awful and I would never suggest anyone to go there.

Mama wasn't there two weeks. When we originally toured the facility it was in better shape than when we were finally able to move mama to assisted care. The memory unit was much worse than when we first visited. When I went to see her one time she was hanging half out of the bed and half in and her pants were twisted tightly around her knee and the lower part of her leg was swollen. The following time I visited they were having 'prom' for the assisted patients. My mom said she hadn't eaten and was hungry and hadn't gone to the party. My family took her to the party and she was definitely hungry. Very disappointed with the care and the reaction of the admin when we spoke to them about things.

We were not pleased with Wickshire. We feel that the staff here kept our loved one over-medicated so that they would be sedated and less of a problem. When we said something was wrong to them - they blew us off all the way up until the time that they called the ambulance. We went to see our loved one and all of us knew something was clearly wrong. The hospital found that the medications had built up in our loved ones system. Then they would not take our loved ones back. When we expressed concerns about our loves ones health, the staff said they checked, but in truth ignored our concerns and did not listen to us.

My mother was here for just over 3 years. The first 18 months was mostly good. The staff was consistent and when you had an issue it would be addressed. But the last 18 months the turn over among ALL the staff was constant. There have been 3 directors, 4 nurses, 3-4 activity directors and all the CNA's have changed and often. They went months without a nurse at all. The latest director has been the worst director so far. We attempted to get help from corporate many times to no avail. The care was so bad we decided to put in the 30 notice and move mom to a different facility. Prior to the 30 days being up, she had a bed sore so bad we took her to the hospital where she stayed 3 days. She was in such bad shape, we did not feel we could take her back to Autumn Leaves. She passed away 7 days later. Per the contract, since she passed, we should be reimbursed for 2 days of care. But they refuse to reimburse us now. After 39 months they want to refuse 2 days.

My wife had been at Autumn Leaves for over 2 years. I recently moved her. On the positive, the office, marketing, and activities staff have been at Autumn Leaves for a long time and are good. The health director is new but in my limited experience is excellent and cares. I hope she stays. The caregivers and nursing staff as a whole care and really try. Management is taking new residents with significant behavioral / health issues and that with the normal deteriation of mental / health of long-term residents, in my opinion, combines to seriously overburden the caregivers which are staffed at the minimum levels required by the State of Oklahoma for an assisted living facility. The problem is that many of the residents need a lot more help that is normally required in a regular assisted living facility. The result is very high turnover and 'call ins / no shows' of caregivers and nursing staff in an industry known for its high turnover to begin with. This result in the community is turmoil, confusion, inconsistent care, and sometimes inadequate care especially where personalized care is needed. I lbelieve the problem is not enough staff to adequately care for the number of residents with their behavioral / health issues that are present at Autumn Leaves. Management will tell you Autumn Leaves is adequately staffed. I would recommend they take the place of a caregiver for a week and then tell me Autumn Leaves is adequately staffed. At first Autumn Leaves was good. In January 2014 it was told to us that [removed]. Management handled the situation poorly and in my opinion Autumn Leaves has been in a state of turmoil and decline since. [removed]. I left as soon as I could make other arrangements for my wife. I had been unhappy with the care and had concern for the safety of my wife and should have left a long time ago. Autumn Leaves might be a facility to consider if: 1) Your loved one has significant behavoral / health problems in addition to dementia. 2) You don't mind paying a good price for at best fair care. Autumn Leaves uses the slogan; "Our family taking care of your family." It may have started as a family endeavor but it is now a corporation with many facilities across the country. Based on my experience with Autumn Leaves in Tulsa, I would change the slogan to say; "Our corporation making sure we and management are taken care of." Be aware.

My mom was there about 6 weeks when we were given an ultimatum about her dog. Holly, the marketing specialist, had assured me they were pet-friendly, which did not turn out to be the case. They had a policy, so they were tolerant, but not helpful. The director, Tim, gave me a couple of choices which were unacceptable financially, so A Place for Mom sent me to Bickford of Alpharetta, where my mom has been for over 8 months and we love it! They are wonderful and extremely helpful with the dog, taking him out 2 or 3 times a day - at no extra charge. While the staff and accommodations were lovely at Benton House of Alpharetta, I would NEVER recommend it to anyone with a pet.

1. There was not a direct line to memory care. I lived 2 hours away and i couldn't just call to see how my dad was doing. I had to leave a message and wait for someone to return my call. I waited 3 days one time. 2. His room was not kept very clean. 3. The employees were not very personable and so I have to wonder what they were like to the patients when I wasn't there. 4. My dad had been sent to the ER because he became combative. He was diagnosed with pneumonia at the ER. He didn't survive the illness. When I returned to move him out, not one employee spoke to me. No one asked me what I was doing, how was my dad, or if they knew he had passed they didn't ask me how I was. They didn't not speak to me. Which quite honestly that was not so unusual so I guess I should not be surprised. -I would not recommend this location but I can only speak about memory care. It breaks my heart to think about all of this again!!!

I felt like they continually lied. They were not attentive to the residents. They herded them into a tv room and all the employees spent most of their time on their phones. Not much interaction at all except for herding them to dinner. No activities for residents and I never saw outside churches or singing.

They did not respond when people fell. One of the women's they said that one of the employees was coming into her room at night and getting in the bed with her. The food was not good. She moved out because it was not a good experience.

It was a horrible experience. 1 across the board for Mallard Cove. Mallard Cove can work on their honesty and communication

What they could improve on would be - Honesty, compassion, and prompt care