Chapters Living

I get a kick out of the picture they show with woman leaning over the couple in suit and dress. there is not any that dress like that for meals. The meals are not elegant simply a meal you would see in a military kitchen such as grub, they do not watch after the residents but instead have them watch after each other . if you have pains it takes a while to get your pain meds or regulars. if you can be there 24 hrs and watch it would be ok but I would not leave anyone there if I couldn't. they do not take actins when medical needs is needed and house dr. is not a good dr.

My mom received HORRIBLE care at Autumn Leaves!!!!! They did not bathe her!!!! They let her room get like a pig pen!!! They didn't do her laundry anything like we were told they would!!! She had several accidents in the room & as soon as we noticed this we ask the staff to remove her chair & to shampoo the carpet. 4 days still nothing had been done!!!! The sheets on her bed were the most dirty I have ever seen!!! They put the residents to bed no time after the evening meal & their door is locked so that they can't leave their room. If they need anything too bad for them. The string you pull for help never has worked since my mom was placed there. Every time we came to visit my mom she had dirty clothes on & no underwear!!!! We were promised that they would receive help in getting ready for bed & getting dressed in the morning. On a regular basis we would find my mom in the same clothes for several days!!! Also if you visit after 6:00 pm it is almost impossible to find a staff member to let you out the door!!! We have given a 30 day notice & wouldn't recommend anyone to put their loved one in this place!!!

Had a terrible experience here with my Dad. A really nice looking facility but that's it.

My mother has lived at Autumn Leaves since they opened. At first, her care was good. Our issues of "The Wanderers" wandering into her room and freighting her were addressed though not quickly enough to suit me. Since then the battle has been all up hill. All schedules are set by management. Her laundry is not done on schedule. Her bed is not changed on schedule. Her bed is not changed when it is obviously urine stained. Soiled or wet Depends are left draped over a wastebasket, making the room reek of urine. Her are not properly cared for. Even though I have posted instructions for staff regarding her clothing, I consistently find her leather jackets in the dirty clothes. Her dry clean only suits have been washed - and since several have disappeared - shrunk. Items have been stolen (her emerald and diamond ring disappeared the first week). Things have been broken and either disappears or are left in her chair - broken glass in a chair is not my idea of responsibility. I too thought a family owned and operated business would provide the type of care my Mom needs and deserves. Staff is inadequate and either lazy or just down right stupid. Management has not listed to the litany of complaints I and my two daughters have expressed. The director would take notes and I truly believe trashed them as soon as I left the office. New management has come in. Seems they are doing a lot of back peddling to make amends for their lack of interest in the Tulsa Autumn Leaves. I feel this is way too little way way too late. If I could, I would move my Mother is a heart beat. Since she doesn't tolerate change, that isn't an option. We are paying $6500.00 a month for maybe $2000 worth of services.