Chapters Living

I toured this facility while looking for a place for my Mother. My mom has some difficulty seeing and this community seemed very dark and on the older side. I know she would have had a hard time getting around. The staff members I met were very nice and friendly. The marketing director was knowledgeable and she followed up with us a few times to see how we were. I would recommend this facility if you are looking for something economical.

I toured this community for care for gather. I notice that all of the residents were sleeping at the time. I like the facility. The community is not what we are looking for and we do recommend that families come and take a tour and see if this would be a place for a family member.

We liked this community. We did notice a small odor. The staff was friendly and caring. It was more than what we could afford but really liked it. They had a nice menu of food choices. We would recommend that families tour this community.a family member.

When I walked in this facility I was not very impressed at all. It was a little too dark for me. The residents were all quiet and looked somewhat uncomfortable. I felt like this would not be the best choice for our loved one. The staff did show us around, but it just was not the place for me.

This was a very nice community around $6K a month. Ted [Removed] was very professional and informative. My only issue with the Mallard memory unit was the inability for residents to enjoy the outdoors. They had very small outdoor areas that were very small. Other places I have visited had much larger courtyards the residents could access and get some exercise by walking.

Really like this community and Patty [Removed] was great to speak with. Considering the community. Only downside is that it is far from Loveland for moms friends to visit as the day drive very far anymore

My Mother has only been there seven weeks. She is getting use to it. She has a very nice room with all of her own things. The activies she has not participated in, she is having trouble with balance and walks with a walker. she has maculate degeneration on the eyes. We moved her here so she would have 24/7 care and she does have that some of it better than others. The nights are the worst for her.

I felt that the continuous turn over with workers, showed that they either weren't getting the quality of workers they needed because they didnt pay them enough, or they didn't have sufficient training to get them to stay. The care from the workers that had been there a while was good, they really cared. The bathing, feeding, and extra areas of attention were not so good.

I felt the Gladstone facility was too dark as my Mother and Aunt have low vision. I was also looking for a place where they could have their own living room and that did not seem to be available. I was very concerned that all of the rooms had Bath Tubs and my Mother or Aunt cannot manuever in and out of a bathtub. My Mom couldn't even with assistance. I felt the outside area was not inviting. However the Platte City facility outside area was very nice and only one level. If there had been rooms with private living rooms, and a walk in shower, I may have considered it. It was very nice. Even saw an old friend there who likes living there. I like the fact that they check up on the person if they don't make it to meals.

Compared to other communities, the cost was okay. You have to stay on top of them to make sure your loved one gets what they need. The food looks okay. The laundry has been a bit of an issue. My loved one has worn other people’s clothes. They don’t seem to have their stuff together with the meds.

Visited 7.31 Location? Nice & close to my fave Episc. convent for retreats. Closets less generous. Some apts have nice stacked washer & dryer combos. Will have to do more book triage if choose this one, but once you find Lippleman Rd off E. Kemper, you're home-free, & Northgate Mall's handy. Holly Beltz & I got along famously! They're up-front with co$ts, which helps me.

wasn't a right fit for dad. very old people and very little activity. the place was very nice though

Facility was OK. Office and staff area did not look organized. Don't think it is what we want.

Facility was OK. Office and staff area did not look organized.

We were extremely happy in the beginning and now we are suspecting things are not up to par. The facility is beautiful but starting to question the care. Laundry is piled up, room smells like urine and old feces. It appears to me they want to medicate the ones that have their minds and wants everyone completely sedated.

Management continues to change, several Ex. Directors have come and gone. The industry is totally out of control, can basically charge and do whatever they desire. Caregivers are underpaid and it shows in their attitude and work. Most of them spend their time on their phones or socializing with each other. Turnover is rampant. Residents are on their own. You can walk into the property without anyone saying or doing anything to you. Most of the time no one is in their office. Totally paying for an overpriced apartment with meals. Moved my mother out and into another state where people really care.

Staff not overly friendly. Rarely greeted me. Dining fine, but sometimes they would not come remind the patient . Activities plenty. Cleanliness was fine. Sometimes the laundry was not put up for the patient. Size was great! I did not feel like they were family. Just seemed like it a job for the workers, not calling.

Not all of the staff acted professionally. One woman made my father-in-law uncomfortable by her inappropriate behavior. We addressed with staff and they admitted it wasn't the first time. We do not know if any actions were taken because we moved him to another facility when it was not a fit for both FIL and MIL. When there were other issues with overcharges, the director and staff did work with me to resolve, not immediately, but over the next few months. I cannot recommend other families having to go through the issues we encountered. Our family had to deal the upset with it all quite a while after our loved one was moved to another community where he has absolutely thrived from day one.

There is a lot of room for improvement at Mallard Cove. They could improve on the bathing, nail trimming, help with eating, bathroom cleaning, laundry, and room cleaning.

They had a culture issue where the aides ran the facility- bullied the nurses and anyone new trying to do a good job. They were rude and sometimes demeaning. The Director and Business manager were too new in their roles to fix it, and we lost trust. Some of the activity personnel were very nice, but it was too unpredictable. The residents were great and the process affordable, but we had to get mom out of there.