Chapters Living

The administrator and her admin are very hateful not only to residents, they are hateful to the family as well. They say they do each person's laundry and never wash it with other residents. That is a lie. My mom is missing clothes and has other people's clothes. My mom complains about the food being awful. They do not do any kind of activity to keep the residents minds active. One finds themselves in a catch 22 with these types of facilities.

New management and ownership. Want to do what is best for tenants.

Family members need to be on attentive to care because staff don't seem to be concerned about it. My mother wasn't eating and the only reason our family knew was because we asked. Staff apparently wasn't worried and never mentioned it to us.

I can only tell you how my mom feels about it. She is in assisted living there and has helpers come in to aid in getting her to the bathroom and back. She calls me complaining many times a week to say that she waits long periods of time before anybody comes. She thinks the food there is pretty good. She never participates in the activities there, so I can't comment on them.

The staff is very friendly and helpful! Pricing & location (near my home) Their willingness to work with me to get my mom in the facility

Everyone was friendly. They could have better food.

No matter where we placed my mother the experience of watching her pass away from anesthesia dementia was a nightmare. Some of my ratings will reflect her difficult situation. I felt that my mother was very secure in the memory care unit. There was a lot of staff turnover which I was told was common in that industry. I think that is detrimental to the patients.

It was ok.... some of the staff was great. The man that took over was never involved... night time aids needed more training.

The turnover rate is very high. You can't seem to build a relationship. The payment portal has been out of commission for about 7 months and it made it easier to process a payment. I asked for a yearly statement for tax purposes and I was told they didn't provide one.

We received reasonable care for the price given and the nursing staff were gracious.

Most of the staff has a great disposition and are friendly. But often requests aren’t answered or addressed as quickly as needed. The cottage units are really big, have great screened in porches and some are done up very nicely for but [amount removed] per month. But the food is the biggest detriment. It is often a casserole of some kind or a small sandwich. if you don’t live in the main building and live in the cottages, it is brought down to the clubhouse and thermal coolers which probably adds to it being lackluster.

I don't feel medical care nor medical referrals are adequate. The deep-pile carpet in rooms is an awful idea for reasons on cleanliness. The people are kind.

The location is great. Staff is seriously undertrained. Lack of knowledge about meds they give. We were told things that are just not true. They said nobody ever moves out of this facility once they move in. There were a few moved within the first few weeks due to issues with the staff. There is no accountability for staff members.

The staff is friendly except for (1). The least is problems with medication by (1) staff member. Thankful my dad is able to recognize his meds.

They should not accept insulin-dependent diabetics if they cannot properly care for them. Addington Place is under new management effective [date removed] and rates are increasing effective [date removed]. Based off of our experience, I would not recommend Adding Place of Edwardsville to others.

They were very clean and my mother in law liked being there. Communication was lacking a bit. She wasn't there very long, so it's harder to rate. Overall it was a great experience and worth the price.

They have a few good people/workers who find it difficult to do their jobs and everyone else's. Drinking Water available is bottled water. They run out of water frequently near end of month and drinking water is not readily available. The rooms have no sinks, just bathroom lavatories to get drinking water.The place has a great location and could be better with a manager who is present and actively managed the staff. Residents spend a lot of time discussing the lack of management here.

My loved one was a resident at Spring River Christian Village. The experience started out well, but then I started having trouble reaching staff and addressing concerns. The facility was relatively clean, but there are much better. The place is getting rather dingy and really needs a remodel. Most all of the staff were friendly and competent, but they usually seemed understaffed. The quality of care was average. The food was decent. I'm not sure about the activities, my loved one didn't participate. Their prices are better than most, but you are getting less. Also, now that my loved one has passed they are trying to get us to pay almost an entire extra months rent.

Overall experience was challenging. Her admission process?? She had a stroke and was told she had to be reassessed that was okay, but that assessed her needing more oversight, which nothing had changed. Cognitive level, memory, awareness the same. Value for cost triple this has caused great hardship in family to pay difference because our Mom likes the facility.

Wickshire South Lee Buford had nice living units and were probably the most inexpensive, but they were like villas unattached to dining or activity areas so I was concerned about mobility for my mother accessing those amenities by foot, especially in inclement weather.