Chapters Living

My father came from Atlanta to Autumn Leaves of Tulsa because of the staff. He was at Emory in Atlanta and my family had nothing but issues. Emory kept him drugged up and in him room for most of the day. Autumn Leaves is more like a home, and not an area to keep Alzheimer patients. When my sister got him to Tulsa, he was so medicated that he could not walk on his own. In a short time, Autumn Leaves (with a doctor that comes to the facility) had him off his medication completely. He was dancing to the music in the main area in no time. I lost my dad 8 months after he arrived and I wish he would have had more time to enjoy the last days of his life. He loved Autumn Leaves, and the staff was very good to him, as I know it took a lot of patience with his PTSD, and Alzheimers.

We stopped in at the heritage Village and found the community was nice but it did not fit what my mom was looking for. My mom has a scooter that she needs to get around and we felt there were no fire exits for emergency for her to get out in time also we felt there was not enough staff to help she such a occurence was to happen. We also found that the community was a little bite more what we were looking for spend.

Benton House is very nice. It was a very new facility which I think for a lot of people would be appealing but to me, I feet like they were a inexperienced because they were so new. I just related more to another place, one that has been in business for a while. This is going to sound terrible and I don't mean it to but I didn't want my mom to be like a guinea pig for a brand new place that's working kinks out. It was a beautiful place. When you look at if from the outside it was an absolute pristine place but that wasn't as important to me.

I absolutely loved this place and the people who ran it were sooo nice. I felt my moms care had advanced to make her unelligible for their care level ??

Community is very clean. They distribute medications. They helped setup our loved ones room by hang up decorations and showing them how to use certain things. We are in the newer section and there has been some growing pains and would like for them to be fixed a little faster. Some of those issues are things like it takes about 20 minutes for the hot water to kick in. The newer section is extremely far away from the dining area I would have to say it is equivalent to walking a mile for older people. The community is very pretty and there is a nice pond that provides a nice view. The community is very quiet. More then not it is a very nice place. The food is also good. Overall it is a good community that we have been pleased with.

We have toured Heritage Village and have set a move-in date, subject to family approval of my decision.

Clean, recently remodeled and newer ownership. One price for all services instead of rental price and assistance level of care prices. All Apartments contain full kitchens.

When originally toured a few years back and was fantastic, we had wanted to move in. Went back on recent tour and overall were amazed at how far down they had come.

My 90 y/o sister moved in the week before Thanksgiving, so she hasn't been there long. She seems to be doing much better than she was before moving in to Heritage. They make sure she takes her meds properly, and the meals are good and balanced--something she wasn't getting before. She likes the staff & they are so kind to her. The interaction with others has been good for her. It may not be as fancy or roomy as soon of the other places, but many of the frills seen in other assisted living homes would not be of use to her. So far so good. The family is relived to have her in a safe, sound environment.

When I first walked into Autumn Leaves, I did not like what I saw. I had been taking care of my mother for years and I had no experience with memory care units. When I first walked in, there were residents right as you walk through the door. There was someone tapping me, and some going up to my husband. I just feel that they should make it where there is a wall or something so you don't just walk into where all of the residents are.

My mother has complaints, but I haven't seen the things she is complaining about. They have been very good about a lot of things. They were really helpful getting us moved in. I have seen little things, there was a light out in a hallway. I haven't seen any major problems. They are probably a little better than average.

My father lives in the memory unit. The facility is very clean, has lots of natural light, and is attractive. His room has a sliding glass door (which of course can only be opened a few inches) that looks out to the pond and willow tree. There is a walking path around the pond and outdoor courtyards (all secure.) There are many activities throughout the day, including guest musicians and fun exercise classes. The only negative is the food but the assistant director is currently working with the kitchen to improve the situation. I would recommend that the family try to be as involved as possible, especially in the first two months of transition to a memory care unit. Try to be your loved one's advocate, learn the routines, and let the staff know their likes, dislikes, and any concerns.

Overall this is a pretty nice place. It's clean, looks nice, and the staff are all very friendly. They always seem to be a bit understaffed, however, and I feel like my loved one needs a bit more attention than she gets normally. They're always very responsive and happy to help if I point out anything I'd like done, though. I also like the pricing structure, most of the services they provide are simply included in the base price, so you don't have to worry about the price increasing drastically from a la carte services.

The administrator and her admin are very hateful not only to residents, they are hateful to the family as well. They say they do each person's laundry and never wash it with other residents. That is a lie. My mom is missing clothes and has other people's clothes. My mom complains about the food being awful. They do not do any kind of activity to keep the residents minds active. One finds themselves in a catch 22 with these types of facilities.

New management and ownership. Want to do what is best for tenants.

Family members need to be on attentive to care because staff don't seem to be concerned about it. My mother wasn't eating and the only reason our family knew was because we asked. Staff apparently wasn't worried and never mentioned it to us.

I can only tell you how my mom feels about it. She is in assisted living there and has helpers come in to aid in getting her to the bathroom and back. She calls me complaining many times a week to say that she waits long periods of time before anybody comes. She thinks the food there is pretty good. She never participates in the activities there, so I can't comment on them.

The staff is very friendly and helpful! Pricing & location (near my home) Their willingness to work with me to get my mom in the facility

Everyone was friendly. They could have better food.

No matter where we placed my mother the experience of watching her pass away from anesthesia dementia was a nightmare. Some of my ratings will reflect her difficult situation. I felt that my mother was very secure in the memory care unit. There was a lot of staff turnover which I was told was common in that industry. I think that is detrimental to the patients.