Cascade Living Group

We had an excellent experience. The staff were excellent along with hospice. The management was willing to speak to the family and answer our questions and was open to feedback.

We're very happy with Royalton Place. The staff are all very personable and friendly, so my mom feels like they know who she is and she's not just a number. They're very on top of her care. If she has to go to the hospital, they call me immediately. I feel secure in the knowledge that they're taking good care of her. The only thing my mom complains about is sometimes the food is lackluster.

Very nice, they take care of us and keep us in good spirit. Very caring - which is important

Tour community with a coworker who is looking for placement for his father. The community is extremely clean, very friendly front desk and residents in common areas were engaged in bingo!

Its outstanding! There's so much variety and they provide what we need, its awesome! The people are so wonderful to us.

Our loved one seems to be happy here, he is enjoying the means and staff. We do really like all the staff members they are very friendly. They do have activities for the residents there but since he is on the memory care side the activities are like arts and crafts. Overall it is a good community but we have had some issues with some of our loved ones items go missing.

Always putting the best interest of the resident above all others. Great community partner for health services provided.

The staff overall is incredibly kind and empathetic. They do provide weekly housekeeping and daily lunch and dinner service. Activity schedule is posted in the elevators for easy reminders. They also offer free shuttle service for doctor's visits, shopping, and church services. The building itself is a little dated but very clean. The grounds outside are beautiful and well maintained.

Royalton Place is a secure place for your parents, and they help wherever you need them.

We chose Royalton Place because of the convenient location, the layout of the facility, and just the overall look of it. The staff were all super friendly as well. We looked at many other places and we would not have put our loved one anywhere but here. I do not see many activities going on when I go to visit. Yesterday was one of the first times I saw an organized activities going on in the memory care unit. I do appreciate the oversight that they provide, but they were slow to get me the service care plan. I feel that I have to do a lot of nagging to get things done. As with any facility, you just have to pay attention to what is going on. Overall I would recommend them to others looking.

Quality of care was 3 stars - They appeared to be understaffed but again I don't have anything to compare to. Mom fell frequently due to her impatience to wait for assistance, complicated by her dementia. I think they could have checked more frequently on her, especially once they realized her "independent" streak. They wouldn't allow us to use some of the tools we used at home to alert us when she tried to get up on her own. I think they tried, but her multiple falls were very distressing to the family. Value of cost. - our best guess was 4 stars. We didn't really have other options in our town for their services, so again nothing to compare them to. Mom wasn't very interested in the food, but that was probably more her than what they offered. The menus sounded good, but due to Covid restrictions, family wasn't able to join mom for meals. They offered lots of options but mom wasn't interested. They tried, as did the family, to get mom involved. She did attend a few activities. Mom entered Alpine for Hospice care and lived there less than a month. The services they provided met a need that our family wasn't able to provide, and we do greatly appreciate that. The staff did seem to care for mom. After being her caregiver for several years, I did have my times of frustration feeling like they should be more attentive .

When we go to visit our loved one we always see plenty of activities going on which is great. We do understand staffing is an issue so the meals and dining is suffering because of it - the meats are a little tough but they have recently changed chefs which it is getting better. Also sometimes the response time is a little slower but we are hoping once they staffing issue gets better everything else with follow suit,

Our family has had a very tough year due to my wife's condition with Huntingdon disease. After visiting over 10 local care facilities, most would not take a person with HD under their care. Desert Hills memory care center was our last visit. After meeting the director and some of the staff, I knew that desert Hills would be the place I could trust for the care of my loving wife. Desert Hills has been a blessing in our time of need and all the staff have been so caring and loving to my wife. They have given our family a chance to heal and live again. I am thankful for the incredible staff and individuals who have one of the toughest jobs in caring for our loved ones now in their time of needs. [name removed] and her staff provide top care and attention to all the residents who make Desert Hills a home away from home.

Mt. Bachelor is awesome. They've been very helpful, very caring, and very responsive whenever we have a need. They have wonderful opportunities for activities if the residents choose to take advantage of them. The facility is beautiful. It's a great place, it's just very expensive.

Our family had an in person tour and the people were helpful and the manager was super nice. They did some follow up which we appreciated and they had a really nice big outdoor area for the residents, but we just did not like how our loved one would have to go down the hall if they needed to use the restrooms'.

I had an experience before this; we put my mother-in-law in Royalton Place for a time period. So, when it came time for my mom we moved her in, and I'd recommend them. Communication between the community and our family has been pretty good. There are two girls who usually call me; [name removed] an aide and their leader. They'll contact me if there's a problem. Some of the amenities offered here at Royalton Place include hair & nail treatments, a dining hall, outings, and occasional entertainment guests.

Overall Royalton Place is a really nice place, compared to other communities I have seen. My only reservations I have is having to remind the staff about the cleaning of the room and linens for my loved one's room. By contract this is supposed to be done on a specific day weekly. I believe the Administration needs to change how they administer the staff under them, to make sure they don't miss housekeeping duties. For the most part everyone on the staff is very friendly.

My loved one loved the community. The staff were able to get my loved one into activities and they were great to work with. The family being an advocate for our loved one, really helped with making sure our loved one was taken care of. The staff communication was good, it was hard to figure out who to reach out to, for specific needs such as laundry. The communication with the staff was more verbal than written. Some of the care the community provides include: medication management, housekeeping, dressing, and hygiene care for the residents. My loved one or the family would have to mention a concern and the staff would not be immediately taken care of. It was longer than my loved one or family wanted to get the things our loved one needed done, in some cases.

Mom was the one who chose Waterford Grand because it is on the river and she gets to go out and walk along the river on a regular basis and she loves the setting. There was someone who helped her the first couple of weeks to help mom gets acclimated to the facility. We ended up hiring someone to spend some extra time with my mom during the week and that has worked out very well and it helps keep her as independent as possible. She says the food is great, she eats in the dining room 3 times a day and has made some friends which has been a huge plus. She absolutely loves that Monday through Friday a weight training class and she goes every single day, she never forgets it. Overall we would recommend them to others looking.

I would make sure you are patient with the level of care that your loved one needs and the communication with staff. There was mixed response with the staff, some have been rude, and others have been helpful in getting questions or concerns addressed about our loved one. There are different levels of care that the community will charge for. One of the care types they provide is escorting the residents to the dining room from their rooms and back from the dining room. Some of the other care they provide is medication management. It would have been nice to know that the community didn't provide the medication as requested. Also, they had the resident's family go between the pharmacy and the community. The apartment, all the meals, utilities (not including the phone and cable), care, housekeeping, and changing of linens is all included in the monthly fee.