Carriage Crossing Management

I had begun a personal quest for independent living in mid-2023. I am 76 and was very healthy, but had a lot of physical work required where I currently live. I was astonished as I began my search that so many places had waiting lists that were years long. My first "drive around" the facility caused me to schedule an interview with marketing staff. My first meeting with them and seeing the model caused me to be excited about the idea of moving. Then I found out that the new units being built were almost gone, and I jumped on the last one available in the floor plan of my choice. Staff in marketing, and in the common area have toured me around and told me about things that are available to the "cottagers". I wanted to be near Springfield, where I lived for 30 years during my working career, but not in Springfield. This fits the bill perfectly. I have been very isolated in my current living arrangement, and look forward to having people to get to know and do things with.

Witnessing the care, comradery and extra personalized services of assisted living and memory care residents warms my heart. Engaging in conversation, offering support to those who are new to the space or having a challenging day. It adds an element of personal relationship making the whole place much more of a community than just a "facility". I have witnessed caregivers be extra supportive and encouraging by communicating with the residents' capabilities and possibilities, Keeping them engaged in choice, movement, and socialization for example. Holding a hand to walk, offering hugs to those who like them, offering to sit with someone experiencing something new or attending an activity for the first time, listening and offering dialogue to the stories shared. Carriage Crossing is a beautiful facility with kind staff and top-notch offerings. The admin team seems to go the extra effort to demonstrate tenderness, safety and encouragement to residents and the staff alike.

The staff at Carriage Crossing in Rochester is fabulous. They genuinely care about their residents and the resident's family members. The community is beautiful especially the independent living cottages.

Everytime I visit CC, I am greeted by friendly staff and a warm environment. It is always clean and well-maintained. The food is surprisingly good, too! At CC, there are always a lot of activities for the residents to do, including on and off campus. I would recommend CC to any of my friends who are looking for short-term or long-term care for a loved one!

I have had the opportunity to work with the staff at Carriage Crossing in several situations and have been blown away by their commitment to the care of their residents. The staff are invested in their residents and consistently go above and beyond to ensure their needs are met and that they feel at home. I encourage families to tour the facility and get to know the staff. You won't be disappointed!

I have worked with so many patients and families that have found their home at Carriage Crossing in Rochester. [name removed] and her team love on residents and have a sense of family and fun. You walk in the doors at Carriage Crossing and can feel the community.

Carriage Crossing Senior Living Marietta is a very Beautiful Facility or a Hidden Jewel!!! Caring staff that go beyond the call of duty to make sure all Residents needs are met. The Directors are professional and friendly. Extraordinary place for my parents!

I cannot brag enough about Carriage Crossing. I went every day to visit my spouse. Everyone, from the receptionist to business staff to nurses and med techs. Always cheerful and caring. All the residents in memory care were clean, no smells and well looked after. I had some friends in Assisted Living and they are very happy. Every time I went I experienced peace and relief and such a coming atsomphere . This is certainly an excellent place to bring a love one into.

I work with Carriage Crossing and they are top notch??All the way to ownership to the front line staff. This is one of the most beautiful communities in Bloomington Normal. [name removed] represents Carriage Crossing excellent in the community.

From the moment I walked in the door at Carriage Crossing in Rochester I felt like it was home. Residents and staff were smiling and happy to share their experiences with us while we were touring. We'd visited several other places in the community and knew Carriage Crossing was the place for dad. He was reluctant to leave his home that he and mom had built in 1958, but I think he knew he was no longer safe and was needing a little extra help. Now dad has been at Carriage Crossing for several months and he couldn't be happier. We're so thankful to all the staff for making this transition so smooth for me, my brother and especially our dad! Best of the best!

Everyone finds their place. Other residents notice and make sure everyone has a special table if they want one. Many activities, just choose what is within their comfort zone. No one cares where you came from or if you have a handicap, you are part of the family. There is turnover of staff but not as many as places I have visited. Special about the three Carriage Crossing’s I have visited is that each staff member is willing to step in to help any others roles besides their own. That is why my husband is at Carriage Crossing in Bloomington, Illinois!

After my father passed away, I was nervous to find a place for my mother to live as it had become clear that living on her own was no longer an option. That nervousness was put to ease by the staff and facilities at Carriage Crossing in Marietta. Here my mother found a place to live that allowed her to maintain a sense of independence along with a community of her peers but was also able to get the support and help when she needs it. The staff treats all the residents with the compassion and kindness of an extended family. The facilities are top notch and when I talk to my mother I can her a vibrancy and happiness in her voice that has been missing for a while. If you are looking for a place for a loved one I strongly urge you to take a tour and see for yourself, you won't be disappointed.

I had a fantastic experience with this business. The team was friendly, knowledgeable, and efficient. They made the entire place fun to work at. Staff was great, kind, and helpful. The residents had such a variety of personalities and it was great getting to know them. I loved being able to cook for them and bring them together during meal times. The remodel that was recently done absolutely looks amazing.

[name removed] does an excellent job at her job! She gets 10 stars! She’s got lots of new residents in the building since she has started at whispering chase. She always has a positive attitude and smile on her face. I enjoy living here, food is good most of the time. Only thing I would say they need to work on is cost!

Carriage Crossing Bloomington is a beautiful facility. The staff is really friendly and they genuinely care for their residents. Every single member of the staff is a true Angel. I highly recommend this facility to others, my Mom is really happy there.

It is one of the nicest assisted-living facilities we have ever seen. The staff is very friendly and helped us every step of the way with my dad. He loves it there. Carriage Crossing was also one of the more affordable options with our family's limited budget.

Nice place that isn't too big so you get lost and is just one floor so no elevator to get stuck in or break. People working here are nice and seem to know what they are doing. Going to move my dad in here when it's time to do so down the road maybe early next year.

I think the cost for Senior’s is TOO HIGH , because they don't Get that much Money from Social Security , it DOSEN'T't Leave them anything, unless they have a Pension to help pay them with the cost to live in these Assistants Living Places. I know if I had to go to one right NOW I could NOT AFFORD to Stay There. I only get Social Security!! It is SO SAD that SENIORS Don't Have Places that are Affordable for their Income.

The facility director is very accomodating and responds to problems quickly. Staff is kind and courteous. I like all the residents at the location. I visit every other day, also mom is in hospice and the staff takes good care of her meds.

They were an excellent facility! I highly recommend this place! It felt like home! The staff was such a blessing to us! Our loved one had loving care givers. The meals were not always visually appealing nor were they always as flavorful as he might have liked. Excellent price!