Carriage Crossing Management

My mom has been at CC for 1 year. She has dementia and when she went she weighed 85 lbs now she eats 3 healthy meals a day and is so happy there. I don't think there is not anything CC would not do for her or anything in our family.

Carriage Crossing Memory Care was a perfect place for my Mom. She received great care and everyone knew her at the facility. The staff became a part of the family. It is not easy to place a person in a care facility, but Carriage took the concerns away. We were always well informed of my Mom's status. They helped us above and beyond.

Our experience has been nothing but awesome! We were met with open arms by Lisa, and those that worked alongside her during the time of making a decision to move our mom into assisted-living. From the moment that I spoke with [name removed], she calmed my nerves and was with us every step of the way. She provided all the information we needed to explain the process. Since this was all new for my sister and I, Lisa and the staff loved on us too. The transition to Carriage Crossing for Mom went seamless. The entire staff were/is so welcoming. The facility is beautiful and provides lots of activities for the residents. No regrets on our decision.

Carriage Crossing Rochester is one of the cleanest care facilities I have ever experienced. The decor is beautiful and tasteful. The staff has been extremely caring toward our parents and always receptive to feedback. The way they handled our father's recent passing was so thoughtful during our extremely difficult time. They were just as heartbroken as we were over his sudden passing. Dad was brought back to Carriage from the hospital to spend his last 48 hours with his wife (our mom) in the comfort of the room he was familiar with. They were amazing to us and it was very apparent at how much they truly loved our dad. We all cried together. The majority of the staff treats you like family when visiting and handles our loved ones with such loving care and respect. I think that is rare these days and hard to find. Its refreshing to see happiness and joy expressed to our loved ones during their last chapter in life. That is a gift we are beyond grateful for!

My wife & I have been residents for 3 years & feel our care has been very good and any issues or concerns have been addressed quickly!!!

Everyone is very friendly & caring. It is very clean & inviting. You can feel how much the staff cares for the residents. I would say it is the best in Decatur.

Carriage Crossing is the best. The staff is friendly & hospitable. [names removed] make sure the folks are well cared for and very competent! The best!!

I visited the facility recently. The staff is extremely nice and accommodating. The facility is beautiful and clean. I would say overall this is a beautiful place.

I have had the opportunity to work with Carriage Crossing numerous times with referrals from our facility to theirs and referrals from their facility, hosting internal activities with their activities department and they are wonderful! They go out of their way to make residents and families feel at home and welcome.

The memory care is wonderful. The residents are cared for by a very loving staff. Everyone of the staff members knows what is going on. They keep family informed of any changes or needs. The supplies that you bring for your loved one goes into the closet in their room and are only used for your loved one. The food is very tasty and nutritious. They give top notch care with love. They have activities, meals, and lots of rest. I can not thank the staff enough for taking care of my Mom. She always looked good and was happy and comfortable. Thank you a place for Mom for helping me find Carriage Crossing and Thank you Carriage crossing for the great care and love you gave my Mom.

I really like this community. It is warm, people are friendly, and residents appear happy. Staff do their best to accomodate, and acknowledge areas needed to improve. Very reponsive leadership team. Continues to become better.

We recently toured this facility. Love the “Main Street” theme with all the various activities going on. Very clean & a newer facility. Staff is friendly. Residents are happy and seem well-cared for.

Upon visiting Carriage Crossing Ibwss amazed by their staff. The community is very clean and the employees that work there are hands-on I recommend this building to anyone one who is looking for a home for their loved one their memory care, the state of the art.

We have very pleased with Carriage Crossing. The nurses and aides have been very patient and caring for my mother . Everyone there has been very professional . My mother enjoys the meals and the activities. The housekeeper is very personable and very thorough in cleaning mom’s suite . It is a very beautiful facility .

This is one of the best senior communities I have toured. It looks like a boutique hotel. Great attentive staff and food is 5 star.

I helped my parents select the community best fit for my grandmother. The sales gal we spoke to (I think her name was [name removed]?) was incredibly kind and helpful. She answered all of our questions without skipping a beat and made sure we were confident in the care being provided to my grandma. I was very impressed by her professionalism and her positive attitude. She really turned something that was scary for us into a better experience for all of us. I am happy with our selection.

The Staff at Carriage Crossing are top notch! They go above and beyond to make sure the Resident's feel like this is the next best thing to home. There are great activities to keep them engaged and lots of opportunities to make new friends! The Community is in a great location with the feel of the "country" but just on the outskirts of the city. I cannot say enough good things about Carriage Crossing!

Our elderly parent lives in the AL area and we appreciate the kindness and friendliness of the staff. Very neat and clean facility. My stress has been greatly reduced because I know my elderly parent is in good hands. Very satisfied with this facility!

Our parents were in the first 10 residents to sign up at Carriage Crossing. Everyone was so kind and friendly. The staff has taken very good care of our parents. Our father passed away in November and we couldn't of asked for any better care or support from the staff. Our family would highly recommend this facility.

My mother lived at Carriage Crossing Rochester for a little over a year and a half. She started out in the assisted living center and ended in the memory care side. I couldn't ask for a better place for my mother to spend her last couple of years. It is beautifully decorated throughout the seasons and clean. The kitchen staff prepared excellent meals and desserts and the kitchen help took the time to get to know each resident and their likes and dislikes. There were always activities to keep them busy and they took outside excursions whenever they were able to. The staff truly loved my mother and I never doubted that she was being taken care of there. The nursing staff was amazing as well! After my mother passed away, the director, director of nursing and another one of the staff members drove 2 hours to her visitation after working all day--that is truly loving their residents! I would highly recommend Carriage Crossing Rochester for your loved ones.