CareOne Management

The community felt more like a hospital.

I was not very impressed when I toured CareOne. When I walked in it was very loud and they had popular music from today blaring so that turned me off.

We are having a little bit of trouble with the billing department which has been frustrating. We first toured virtually, and it is a newer facility so what we were able to see it was clean and seemed modern. Over the phone when we have spoke with the staff members they have all been very pleasant and cooperative, it has been a good experience so far. Our love done due to her health is not able to give feedback over the food but we believe it to be pretty good. They do offer our loved one physical therapy, and she has now built up enough strength to not also need the wheelchair.

My loved one was only in the community and we were only able to visit three times prior to COVID. The community did their best to allow virtual visits at different times. This was difficult due to the medical condition and us not being able to see him in person. My loved one fell multiple times. I believe a couple of his falls could have been avoided, had the staff being more attentive. The residents let the staff know both times of the big falls when my loved one fell. The staff did let me know of any of the falls, but the nurses wouldn't call me until after several hours to give me an update on his condition. If you are able to visit and check in on your loved one, it would be a great community. This might have been happening before COVID. The community didn't let us know that my father hadn't been eating or drinking anything for over a week. I had to call another company to have them evaluate my loved one to hear about him not eating or drinking. I then received a call from this other company, stating to get up her quickly so you can see your loved one before he leaves. A hospital bed was ordered for my loved one and a nurse ended up refusing the hospital bed. The nurse stated this is because she didn't see the orders. Th executive vice president and I spoke. He and I spoke and made an arrangement that two family members at a time with masks on be able to see my loved one. The nurse on shift stated that she didn't see my loved one as dying and you shouldn't be here. The nurse came over to me and threatened to revoke this special arrangement, due to my family members not wearing a mask to kiss my loved one. There was no resident or staff that came down with COVID during the time my loved on was there.

I do not feel that they were engaging with my father at Harmony Village. If he was sitting there in a wheelchair, they would leave him there and he wouldn't get to participate in any of the activities. There are levels of dementia care, and each floor is locked. There was not enough staff to monitor the residents. They were also expensive for what you got. I removed my father from this facility. I would not recommend Harmony Village.

Staff is great and trying their best, the problems are in doctors who are visiting this facility, unproductive and unresponsive.... administration should be more careful in selection of the doctors. But the stuff, nurses and CNA are really great.

We called ahead to let [name removed] know we were running late and she was very gracious. She greeted us with fruit and cookies when we arrived. It was hard for my sister to conceptualize the facility since we only had room layouts and photos. My nephew and I were a little disappointed that all levels of dementia would be together I know that many families are reluctant to place someone earlier in their dementia and I think this could make the transition more difficult for my sister. We also felt that although this will be an beautiful and well planned community, it may be more than what.my sister is looking for and the fees would limit how long she could afford to stay there.

Pay attention to the fine print in the contract. When you are in a bind and need to find immediate care for a loved one you tend to gloss over the fine print. My mom went out to the hospital for 4 days in early October and then on to sub-acute care for the next 13 days before passing. When I received the final accounting I found out to my displeasure that CareOne continues to bill for general care medical supervision at 100 % for 3 days and at 50 % for another week despite being in a hospital and then in sub-acute care. They continued to bill for room and board for the first 5 days of November, despite her death on October 23. I was told that this was in the contract, but I guess I should have raised a stink back in 2015. But we were moving her from MA to NJ and needed a place that could handle her needs. We DO appreciate the care she got from wonderful nurses and aides. This is not a complaint about her care, simply the callous business practices of this corporation.

On the tour I felt my parent would not fit in. This was more cheaper but I did not like how it was set up.

I am not crazy about the place. The people who dispense the medications are not always on time. My loved one is not happy with the food as well. If it was not for the $4000 start up fee that we already paid, we would be moving.

So far it has been a decent experience for us at this community. i would say they have great activities available for the residents. Overall it is a expensive community, but she is doing okay.

I thought this place could use some improvements that I noticed during my tour. There was an odd smell throughout the entire place that just did not sit right with me as well as much needed updates in the property. The patients also did not look very lively, they all seemed very lethargic and depressed. It was just not the right place for my mother.

My loved one did a short respite stay at this community. The individual staff members he worked with were nice and good at their job. It did seem like there was not a lot of coordination between the staff. They knew he was coming and they did not have a room for him in the assisted living section so he had to stay in the memory care unit. He was ok with the food. The community is clean and well maintained. This community had an institutional feel to it.

I toured this community for my mother and her needs. My tour went well. The community looked nice and well-kept. The staff I met was friendly and kind. Everything went well, and they were very kind to my family and myself. It was a nice experience.

This community has given me mixed emotions about the care they have provided my loved one. I am very concerned with the night shift and how long it takes the aids to get to my wife after she rings her light for assistance. She can not get up or down by her self so when she has to go to the restroom or has an emergency they can not be taking up to an hour to get to her bedside. The food also needs a lot of work, the vegetables are always over cooked and they do not offer many choices for diabetic residents. The administration just really needs to get everyone on the same page and take into consideration our complaints. The one thing I am very pleased with is the rehab therapy my wife receives.

Spoke with [Removed] abount mom's current situation. He said she is too high functioning for what they offer and they do't have the other option of Assisted Living until person absolutely needs memory care. cannot really rate this place because I didn't tour, but this program requires a rating ... so "3"

Our experience with CareOne at Hamilton has been somewhat mixed. I think it is a nice enough place, in terms of the facility itself and the friendliness of the staff. Everyone I've met, from the aides to the chef, has been friendly and kind! However, I don't think the level of care they provide is sufficient for those on the higher end of the care scale. They evaluated our loved one as being fine for assisted living, but they just didn't provide the level of care she needed. There were a few different instances of her using the call button and nobody ever showing up. I think it might be a very nice place for someone with fewer needs, but make sure your loved one is a good fit.

Visted here on March 12th and met with Dianna. The place was nice. The residents did not seem necessarily happy overall and unfortunately Dianna was new to her position and could not answer all our questions. Like I said the place was nice but had an institutional feel about it.

At CareOne at Morris AL a lot of the staff just ignored you. The nurses wouldn't even make eye contact with you. Some of the staff were really great though. Mom was in her room a lot. My father was in the next unit over and they were going to get together some. But there were 4 days out of the week that they didn't see each other. All they needed was someone to walk them over and that didn't happen. The staff were very nice in respite where my father was. With dads dementia I do wish the staff would have pushed him a little more to participate in activities. One big thing that concerned me was the security. You are supposed to sign the patient in and out when taking them out of the facility for any amount of time. I was waiting at the front desk for mom and the staff member was on her cell phone completely ignoring me. I was actually taking my mother out of the facility and she never acknowledged me. I walked in and out and with mom and no one even knew. That was very concerning to me and when I told the staff they didn't really seem to care. It was very disappointing.

We have some experience with the community but were not overly impressed with it. It looks fine, and the care seemed alright, but we found another location that really blew us away, so we went with that one.