CareOne Management

Pay attention to the fine print in the contract. When you are in a bind and need to find immediate care for a loved one you tend to gloss over the fine print. My mom went out to the hospital for 4 days in early October and then on to sub-acute care for the next 13 days before passing. When I received the final accounting I found out to my displeasure that CareOne continues to bill for general care medical supervision at 100 % for 3 days and at 50 % for another week despite being in a hospital and then in sub-acute care. They continued to bill for room and board for the first 5 days of November, despite her death on October 23. I was told that this was in the contract, but I guess I should have raised a stink back in 2015. But we were moving her from MA to NJ and needed a place that could handle her needs. We DO appreciate the care she got from wonderful nurses and aides. This is not a complaint about her care, simply the callous business practices of this corporation.

On the tour I felt my parent would not fit in. This was more cheaper but I did not like how it was set up.

I am not crazy about the place. The people who dispense the medications are not always on time. My loved one is not happy with the food as well. If it was not for the $4000 start up fee that we already paid, we would be moving.

So far it has been a decent experience for us at this community. i would say they have great activities available for the residents. Overall it is a expensive community, but she is doing okay.

I thought this place could use some improvements that I noticed during my tour. There was an odd smell throughout the entire place that just did not sit right with me as well as much needed updates in the property. The patients also did not look very lively, they all seemed very lethargic and depressed. It was just not the right place for my mother.

My loved one did a short respite stay at this community. The individual staff members he worked with were nice and good at their job. It did seem like there was not a lot of coordination between the staff. They knew he was coming and they did not have a room for him in the assisted living section so he had to stay in the memory care unit. He was ok with the food. The community is clean and well maintained. This community had an institutional feel to it.

I toured this community for my mother and her needs. My tour went well. The community looked nice and well-kept. The staff I met was friendly and kind. Everything went well, and they were very kind to my family and myself. It was a nice experience.

This community has given me mixed emotions about the care they have provided my loved one. I am very concerned with the night shift and how long it takes the aids to get to my wife after she rings her light for assistance. She can not get up or down by her self so when she has to go to the restroom or has an emergency they can not be taking up to an hour to get to her bedside. The food also needs a lot of work, the vegetables are always over cooked and they do not offer many choices for diabetic residents. The administration just really needs to get everyone on the same page and take into consideration our complaints. The one thing I am very pleased with is the rehab therapy my wife receives.

Spoke with [Removed] abount mom's current situation. He said she is too high functioning for what they offer and they do't have the other option of Assisted Living until person absolutely needs memory care. cannot really rate this place because I didn't tour, but this program requires a rating ... so "3"

Our experience with CareOne at Hamilton has been somewhat mixed. I think it is a nice enough place, in terms of the facility itself and the friendliness of the staff. Everyone I've met, from the aides to the chef, has been friendly and kind! However, I don't think the level of care they provide is sufficient for those on the higher end of the care scale. They evaluated our loved one as being fine for assisted living, but they just didn't provide the level of care she needed. There were a few different instances of her using the call button and nobody ever showing up. I think it might be a very nice place for someone with fewer needs, but make sure your loved one is a good fit.

Visted here on March 12th and met with Dianna. The place was nice. The residents did not seem necessarily happy overall and unfortunately Dianna was new to her position and could not answer all our questions. Like I said the place was nice but had an institutional feel about it.

At CareOne at Morris AL a lot of the staff just ignored you. The nurses wouldn't even make eye contact with you. Some of the staff were really great though. Mom was in her room a lot. My father was in the next unit over and they were going to get together some. But there were 4 days out of the week that they didn't see each other. All they needed was someone to walk them over and that didn't happen. The staff were very nice in respite where my father was. With dads dementia I do wish the staff would have pushed him a little more to participate in activities. One big thing that concerned me was the security. You are supposed to sign the patient in and out when taking them out of the facility for any amount of time. I was waiting at the front desk for mom and the staff member was on her cell phone completely ignoring me. I was actually taking my mother out of the facility and she never acknowledged me. I walked in and out and with mom and no one even knew. That was very concerning to me and when I told the staff they didn't really seem to care. It was very disappointing.

We have some experience with the community but were not overly impressed with it. It looks fine, and the care seemed alright, but we found another location that really blew us away, so we went with that one.

Offers post acute rehabilitation care options

I would not use CareOne again if I had another choice. We had tremendous difficulties with their pharmaceutical department and billing. They repeatedly billed me through their pharmacy even though we never used them. I reached out to the director multiple times, and they said they would take care of it, but they never would. My husband was not able to take care of himself at the time and they were not providing adequate attention to him. The staff is very nice until they get you in. The nursing staff was very lacking. They didn't have enough qualified care giving staff. To give some credit to the aids, they did have to use a lift with my husband and I do appreciate the fact that this was a difficult thing for them. They also did not notify me in a timely manor that they should have called in hospice. The food was good, we had no problem with that. It was very expensive here. The grounds were not very well kept either.

My mom lives at Care One Hamilton Mom was reluctant to move from her home She gave me a fight but I knew she needed more help I was very happy on how quick the move in process went Since she has been there I am more at ease her nurses keep me updated on all issues She loves her aides that come and help her She told me the one is so sweet she smiles so bright it makes mom feel good She loves the food She will choose what activities she wants to go to there is always a party live music lots of fun ! Mom loves her day nurses she said they truly care and always lend a ear The Administrator is very hands on which says a lot I have never met the Nursing Director but no news is good news

First may I say, the name should be CareNone. My brother was swayed to put our father into Harmony Village as the rep explained that our father would get better care. If waiting more than 30 minutes to get to the bathroom is efficient, no wonder we needed to supply him with more depends. The food looked and tasted awful. Their family nights were a good idea in theory but horrible. Their physical therapists would walk into the residents room for a session. If the patient would say 'no' the PT would walk out of the room and bill medicare for a session. The speech therapist was impossible to deal with. She believes that she is better than the speech therapists from Morristown Medical Center. The director does not appreciate the family visiting all the time and noticing things that needed improvement. The workers did not have my father ready when he was to be picked up for some occasions. The director told me he was short on staff, but it was all right to charge more than $9000 monthly. My brother and I took my father out about 2 months of living at CareNone. We were forced to give a 30 day notice. My father was much happier at the next facility. He was not in a dementia unit and ate delicious chopped food that he loved.

I was not impressed with this community. The person that took us on tour was nice. This community reminded me of being in a hospital.

My sister-in-law is in the memory care here and some of the staff are wonderful but there is also a very large turnover in the staff and the management so that has been an issue as is the food that is served in the Memory Care. My sister-in-law has a nice room and the community itself is very nice we like to take her out in the courtyard when we visit as she just loves it out there.

The community is understaffed and the staff do not seem as though they are trained properly. It took about a month to get a room cleaned. The building is beautiful and they have spacious rooms with large windows. The food is eatable, however if you do not order from the menu it takes longer to get your food. I would not recommend this community.