CareOne Management

We chose Harmony Village and moved Mom in today. The transition was made very easy by the staff. So far Mom is doing well and no agitation, no combativeness and no drugs to control her. New environment and staff trained to address Mom's special needs.

They are building a new building here. During our tour the entry is at the nursing home area to get to the assisted living area. The Director of Admissions was new and I didn't have enough trust with them.

A nice enough facility. My Mom being a resident, I find it difficult to stay very long as the air freshener that is used throughout is very much an irritant. Overpowering as you walk through the front door. I hope they'll consider no fragrance as I assume is an irritant to others as well.

My 90 year old father spent a few weeks at Care One Wayne. It is not perfect, but what facility is. Over all they treated my father well. The social workers and PT workers were helpful and kind.

Good so far. Very new facility. Very clean.

Everything is going pretty well for my mother at this community. It is a very nice looking community, but they do have their issues just like any other community. They forget to do my mother's physical therapy sometimes. It is a pretty average community. Everyone is nice and kind. There are things they need to improve on. I really like the appearance, but they do need to fix some things before I recommend it.

From beginning to end, four months, aides,nurses,etc and from the beginning of his stay everyone was cooperative, helpful, caring etc.

So far so good. We did have some concerns over some missing items. The communication has been difficult, and that is a concern. It's kept very clean though, and the care and the response of the staff is okay. And we haven't had any complaints about food.

I knew an older lady that lived there. It was really beautiful but I didn't like the smell. I'm really sensitive to smell so I wasn't crazy about it because of the smell but it was beautiful and everbody was very nice.

... for food, meds, cleansing. I'm bedridden and need help getting up . I would like to get out of my room more often. Don't get many visitors. Doctor came by this afternoon (don't see him very often ) and he asked if I was in pain. I said yes in both my shoulders. He prescribed a cream ointment. This was around 3:30 pm. It's now 7:20 pm and I have not yet received anything for my pain.

The facility is clean and well maintained. It has a grand hotel feel/vibe that is nice, but may not appeal to some looking for a modern look. I find the staff to be caring but communication and medical care coordination to be lacking.

They are always understaffed and not always bringing my mom to the bathroom or cleaning her up after she ears. Also not making sure she us hydrated. My mom recently ended up in the ER with dehydration. The Director and her superiors are more interested in making money then addressing staffing issues and care issues. Meals are very good. Activities in memory care could be a lot better. They are always short staffed and patients spend too much time sleeping in front of the tv. We are paying a lot and not getting what we were sold in respect to quality of care and activities. The staff is also careless with my mom's things. They have lost 2 sets of hearing aids, broken the draws of her dresser by overstuffing them, and lost a new pair of prescription glasses and the glass case.

It should be noted: •the Food Service just changed and while I don't know that the food improved, the new worker's attitudes did. •Aids are friendly and nice, nurses not always on the ball. But when the supervisor of nurses got involved, the care improved immensely. •apparently the person who planned the activities left and the number of activities dropped off dramatically •For residents with mobility & speech issues, there are fewer things for them to participate in, so if they could at least have meals that are enjoyable, that would go a long way toward their happiness. I'm sorry to say that isn't the case here. Except for the morning oatmeal--the only good meal she could count on.

Beautiful facility, very clean but beware… they will get you in the door and then increase prices with no warning. This happened to us in less than a year rates increased by 25% “effective immediately”. Staff is fair some good some not so good. Management is a nightmare to deal with Administrator (who started [date removed]) is rude, and does not want to communicate with families or want to hear your concerns. Care One is all about the money and not the resident. They promise you things when you tour facility that are untrue such as a nurse 24 hrs a day, there’s no nurses in the building after 5pm on weekdays, and none on weekends at all. Weekends are a nightmare with skeleton crew.

My father was admitted in June under respite care for 30 days with an overlay of hospice care through first choice. Well, he was there. The administrative staff was responsive that the nursing staff was lacking did not show empathy or concern, and we experience multiple falls, In one case he was on the bathroom floor for over four hours with no one coming. This was investigated and we were told it was a mixup on the schedule for the aids that should never happen especially in a facility word check every hour. We left after two months and went to another care one facility and although it is not as new and modern as [name removed] it does provide nursing care

Hi, my dad has dementia. He is on a memory care unit. I feel disappointed in a few areas. They do not have enough patient care assistants(PCA). They have 2 on day shift, two on evening and one at night. My dad has fallen at least 6 to 8 times in the two months he has been there. The PCAs are spread too thin. It all falls on them..for the price we are paying, we would be better served with more help. The nurses are caring, they always update us to any changes(major++). The PCAs are caring and kind..but there are not enough of them. He also was hospitalized for a UTI. He is incontinent, and we have found him saturated. Again..more staff=more help with our loved ones.

I have a friend living there the upsetting part is she has no help with taking a shower. Rooms are not cleaned well nor is the laundry. I also don’t believe they have enough activities or staff for this. They don’t do room checks either. Nor is there anything for family members to get a beverage etc. I feel like with no other facilities to compete this is what you’re left with. The staff is nice/ food is good from what I seen/ the TV room is dark the entrance is nice as well as the lobby & dining area. 8pm lobby is empty.

We picked this community because, it was the only place that would take my loved one. The communication needs to improve. The facility served a purpose for us. There is lots to say about how they communicated what they could do and what they actually did. In my view, this was a holding cell and my loved one made no progress while there - in part - because of mistakes and miscommunication on their part.

I would tell others looking into CareOne at Morris Assisted living that during our experience, it was very hard to reach anyone in the facility when my loved one was ill.