CareOne Management

I would not use CareOne again if I had another choice. We had tremendous difficulties with their pharmaceutical department and billing. They repeatedly billed me through their pharmacy even though we never used them. I reached out to the director multiple times, and they said they would take care of it, but they never would. My husband was not able to take care of himself at the time and they were not providing adequate attention to him. The staff is very nice until they get you in. The nursing staff was very lacking. They didn't have enough qualified care giving staff. To give some credit to the aids, they did have to use a lift with my husband and I do appreciate the fact that this was a difficult thing for them. They also did not notify me in a timely manor that they should have called in hospice. The food was good, we had no problem with that. It was very expensive here. The grounds were not very well kept either.

My mom lives at Care One Hamilton Mom was reluctant to move from her home She gave me a fight but I knew she needed more help I was very happy on how quick the move in process went Since she has been there I am more at ease her nurses keep me updated on all issues She loves her aides that come and help her She told me the one is so sweet she smiles so bright it makes mom feel good She loves the food She will choose what activities she wants to go to there is always a party live music lots of fun ! Mom loves her day nurses she said they truly care and always lend a ear The Administrator is very hands on which says a lot I have never met the Nursing Director but no news is good news

First may I say, the name should be CareNone. My brother was swayed to put our father into Harmony Village as the rep explained that our father would get better care. If waiting more than 30 minutes to get to the bathroom is efficient, no wonder we needed to supply him with more depends. The food looked and tasted awful. Their family nights were a good idea in theory but horrible. Their physical therapists would walk into the residents room for a session. If the patient would say 'no' the PT would walk out of the room and bill medicare for a session. The speech therapist was impossible to deal with. She believes that she is better than the speech therapists from Morristown Medical Center. The director does not appreciate the family visiting all the time and noticing things that needed improvement. The workers did not have my father ready when he was to be picked up for some occasions. The director told me he was short on staff, but it was all right to charge more than $9000 monthly. My brother and I took my father out about 2 months of living at CareNone. We were forced to give a 30 day notice. My father was much happier at the next facility. He was not in a dementia unit and ate delicious chopped food that he loved.

I was not impressed with this community. The person that took us on tour was nice. This community reminded me of being in a hospital.

My sister-in-law is in the memory care here and some of the staff are wonderful but there is also a very large turnover in the staff and the management so that has been an issue as is the food that is served in the Memory Care. My sister-in-law has a nice room and the community itself is very nice we like to take her out in the courtyard when we visit as she just loves it out there.

The community is understaffed and the staff do not seem as though they are trained properly. It took about a month to get a room cleaned. The building is beautiful and they have spacious rooms with large windows. The food is eatable, however if you do not order from the menu it takes longer to get your food. I would not recommend this community.

The rehab section appeared to be well staffed and generally folks were attentive to the residents. At doctors orders, the rehab needed to be postponed, so we moved mom to the assisted living section for a few weeks. Things went down hill in a real hurry. The section she was moved to, the residents were nearly catatonic, and the help was not much better. After repeated requests for improvements in staffing, I had to put my foot down and demand that my mom be moved to another section. Although much better, it never did reach the level of care she received while in the rehab unit. Mom subsequently was able to go back to rehab and complete her stay. I am happy to tell you that she has been able to return home. Thank God!

My parent has been here 4+ years, and while there are positives it’s not what it was.  There are some genuinely caring & exceptional staff, but high turnover among aides & administrators is a consistent challenge.This is hard for my parent, who has dementia & thrives on familiarity. While many aides try their best, tasks like medication reminders, personal care, food reminders, housekeeping, & walking assistance are sometimes overlooked, resulting in gaps in care plans, and preventable safety concerns with my parent. Activities are repetitive, stale, uninspired, and fail to keep residents active & engaged. The facility itself is clean, modern & appealing.The food tastes good but lacks variety & healthier options. Management is open to feedback, and care improves temporarily after discussions, but issues often resurface. Families must be proactive & vigilant. While it has potential, it struggles with consistency, not deliverable the reliable quality care residents deserve.

We toured Harmony Village at CareOne Paramus during our search for a Memory Care facility for our loved one. The facility itself was great. However, the staff did not seem good and seemed somewhat untrustworthy.

During our search for Assisted Living for my mom, we toured CareOne at Somerset Valley. This facility seemed very institutional. We also felt that the staff was not friendly at this facility.

The community looks beautiful and is kept clean, but alot of unfulfilled promises. We were told our mother would be checked on throughout the night and that clearly was not happening. I just feel that because the residents can't speak for themselves, you have to be on top of things to make sure they are happening. It's alot of money to check that they're doing their job.

Lately room cleaning and laundry services frequently have been declining. Also, it seems that staff has to be alerted more frequently about issues relative to the resident.’s physical conditions. On a scale of 1 —5 relative to value of service, at best a 2 1/2. Some what over priced.

Very dark, not up to date.

My loved one was there for 2 years. They only did blood work 1 time that I could find. We removed her and placed her somewhere else and this new place did her blood work and we learned her blood oxygen was very low. Symphony at Cherry Hill kept saying everything was fine with her, when it was clearly not. She was seeing the doctor twice a month this whole time and never knew or figured it out while there.

We chose this facility at the time because there were 3 of us looking and we all thought that it was the best one, it did not turn out to be that way. I would want others to know that they cater more to people with dementia rather than Parkinson's. There are a lot of residents who are further along and they were not mentally stimulating at all. Overall, I would not recommend.

Just found out my Aunt is there..albeit temporary after a pnuemonia & wound infection bout.But the news I received yesterday is that she now has a open wound on her rear..after 2 weeks.She is 94 years old with one son.She lived alone, refuses to move with her son, out of state...But she did not have a decubitis when she left home or hospital! !Im very upset & heading there today, first time visit. I am a nurse & I personally referred her primary home caretaker who her family &I swear by.I also checked on her while at home.She had a small wound on her forearm, from scratching, taking off her lambskin, but it was healing after tx & physician office& visiting nurse wound care.If she has a catheter which Im hearing , along with her long term IV AB, then they are probably not turning her,not cleaning her well, not getting her up or nourishing her skin...We will see!!

Beautiful Extremely Clean! Activity seemed engaging I was visiting a friend she has had her ups and downs She wants to go home which I agree I would too she said staff is nice for the most part she has a few she is not fond of but as she said I go with the flow hope to go home soon During our visit a nurse came in very abrupt slightly rude and was questioning her on a follow up she was white awfully thin woman white lab coat but other than that I saw no issues

I was a temp stay at Care One Hamilton I believe they refer to it as respite . To be honest this was not my first choice for one I wanted to go Home. When it was clear that Home was not an option we agreed to a nurse to meet with me. Discuss options. The nurse who came was very honest and sympathetic. I could tell she truly cared. She was not there to sell me but to explain what they had to offer. She is the reason why I chose Care One Hamilton . The staff truly went out of their way for me The care aides were very good my pendant did not always work . The Nurses in Day were clearly caring and knowledgeable I was not fond of the lady in black in charge of supplies She was loud wore a scowl and looked mad all the time The head nurse a skinny loud obnoxious woman she was not only unhelpful she was sarcastic she debated with me on Political issues Then made a comment that I was in utter shock I was so glad to leave this establishment I will say I enjoyed the meals and activities . I can also say the house keeper a plump woman of color did a fantastic job

My parent has been living at Hamilton care one for few years The food is delicious The activities staff are very pleasant I think more activities would be great especially after supper to host a activity Nurses are the best The new Wellness Director [name removed] To be honest she comes off very defensive. She is a bit rude. I have heard her talk down to staff. She seems very upset if a resident or family member want to talk to her She is too busy . She comes off very unprofessional chewing and snapping gum as she talks to others. I am sure she is well experienced but I do notice she is a true dictator

My grand mother was there. They were fair to her, nurses were great. Techs were iffy. I was there every day with her for hours. Those nurses were worked far to hard for what they are paid. Same goes for techs. She was at one in Marlton. I do remember nurse [Removed] was great. Tech [Removed] was very pushy with [Removed] but did good job and [Removed]s was all around great and always did his best for her. My problem is, that while there she had another stroke and she wasn't really there and they could have cared for her but her Medicare wasn't paying enough at this point. So they wanted to send her home when she couldn't walk, talk or communicate. How can her fam care for her at that point!!?? There were a few other issues as well that could have been major but family was there often to spend time and keep track. But when care one basically kicked her out we found MEDFORD CONVALESANT on stokes road. They were great and took care of her in her final days. When care one kicked her out she lasted 2 weeks but those last 2 weeks were great for her.