CareOne Management

Beautiful facility, very clean but beware… they will get you in the door and then increase prices with no warning. This happened to us in less than a year rates increased by 25% “effective immediately”. Staff is fair some good some not so good. Management is a nightmare to deal with Administrator (who started [date removed]) is rude, and does not want to communicate with families or want to hear your concerns. Care One is all about the money and not the resident. They promise you things when you tour facility that are untrue such as a nurse 24 hrs a day, there’s no nurses in the building after 5pm on weekdays, and none on weekends at all. Weekends are a nightmare with skeleton crew.

My father was admitted in June under respite care for 30 days with an overlay of hospice care through first choice. Well, he was there. The administrative staff was responsive that the nursing staff was lacking did not show empathy or concern, and we experience multiple falls, In one case he was on the bathroom floor for over four hours with no one coming. This was investigated and we were told it was a mixup on the schedule for the aids that should never happen especially in a facility word check every hour. We left after two months and went to another care one facility and although it is not as new and modern as [name removed] it does provide nursing care

Hi, my dad has dementia. He is on a memory care unit. I feel disappointed in a few areas. They do not have enough patient care assistants(PCA). They have 2 on day shift, two on evening and one at night. My dad has fallen at least 6 to 8 times in the two months he has been there. The PCAs are spread too thin. It all falls on them..for the price we are paying, we would be better served with more help. The nurses are caring, they always update us to any changes(major++). The PCAs are caring and kind..but there are not enough of them. He also was hospitalized for a UTI. He is incontinent, and we have found him saturated. Again..more staff=more help with our loved ones.

I have a friend living there the upsetting part is she has no help with taking a shower. Rooms are not cleaned well nor is the laundry. I also don’t believe they have enough activities or staff for this. They don’t do room checks either. Nor is there anything for family members to get a beverage etc. I feel like with no other facilities to compete this is what you’re left with. The staff is nice/ food is good from what I seen/ the TV room is dark the entrance is nice as well as the lobby & dining area. 8pm lobby is empty.

We picked this community because, it was the only place that would take my loved one. The communication needs to improve. The facility served a purpose for us. There is lots to say about how they communicated what they could do and what they actually did. In my view, this was a holding cell and my loved one made no progress while there - in part - because of mistakes and miscommunication on their part.

I would tell others looking into CareOne at Morris Assisted living that during our experience, it was very hard to reach anyone in the facility when my loved one was ill.

Everyone here was very nice and they tried their hardest, if we asked for things they were more than willing to help out. They sold us on the fact that they break the residents up by cognitive ability, but that was not her issue it was more behavioral. She was in level 3 and it just did not work for her because there was no one she could talk to or interact with. I think had she been in 2 it would have been a much better fit. Our biggest complaint about Harmony Village was that there was minimal communication. We lived out of town and it was very hard to get answer from anyone and they never would give updates, we always had to ask for them. Once we had to move her stuff out, they never really helped out much.

We toured CareOne and the facility looked dated, it was very expensive, and the location was not the best. Nothing was within walking distance and I thought my loved one who is more independent may feel trapped.

The tour was nice and they did a good job showing us what all they offered. For us, we were looking for a facility that focused only on Alzheimer's/dementia and this facility did not provide that.

The renovations are nice. And the staff is really very nice. The facility itself is clean, but not my loved one's room. They do decorate really well for the seasons. I feel like you have to stay on top of things though for them to happen. I love the activities director. She is such a nice woman. But there just doesn't seem to be that many activities going on. And that may be due to Covid. But I feel like there should be music playing all the time or something going on, and it's just quiet.

They give us a calendar for the activities but they do not match up with what they are actually doing at the time. My loved one is safe and that is what really counts. They lost her hearing aid and that is something that can not be replaced and other things that could be better.

This wasn't a good fit for my loved one.

The community felt more like a hospital.

I was not very impressed when I toured CareOne. When I walked in it was very loud and they had popular music from today blaring so that turned me off.

We are having a little bit of trouble with the billing department which has been frustrating. We first toured virtually, and it is a newer facility so what we were able to see it was clean and seemed modern. Over the phone when we have spoke with the staff members they have all been very pleasant and cooperative, it has been a good experience so far. Our love done due to her health is not able to give feedback over the food but we believe it to be pretty good. They do offer our loved one physical therapy, and she has now built up enough strength to not also need the wheelchair.

My loved one was only in the community and we were only able to visit three times prior to COVID. The community did their best to allow virtual visits at different times. This was difficult due to the medical condition and us not being able to see him in person. My loved one fell multiple times. I believe a couple of his falls could have been avoided, had the staff being more attentive. The residents let the staff know both times of the big falls when my loved one fell. The staff did let me know of any of the falls, but the nurses wouldn't call me until after several hours to give me an update on his condition. If you are able to visit and check in on your loved one, it would be a great community. This might have been happening before COVID. The community didn't let us know that my father hadn't been eating or drinking anything for over a week. I had to call another company to have them evaluate my loved one to hear about him not eating or drinking. I then received a call from this other company, stating to get up her quickly so you can see your loved one before he leaves. A hospital bed was ordered for my loved one and a nurse ended up refusing the hospital bed. The nurse stated this is because she didn't see the orders. Th executive vice president and I spoke. He and I spoke and made an arrangement that two family members at a time with masks on be able to see my loved one. The nurse on shift stated that she didn't see my loved one as dying and you shouldn't be here. The nurse came over to me and threatened to revoke this special arrangement, due to my family members not wearing a mask to kiss my loved one. There was no resident or staff that came down with COVID during the time my loved on was there.

I do not feel that they were engaging with my father at Harmony Village. If he was sitting there in a wheelchair, they would leave him there and he wouldn't get to participate in any of the activities. There are levels of dementia care, and each floor is locked. There was not enough staff to monitor the residents. They were also expensive for what you got. I removed my father from this facility. I would not recommend Harmony Village.

Staff is great and trying their best, the problems are in doctors who are visiting this facility, unproductive and unresponsive.... administration should be more careful in selection of the doctors. But the stuff, nurses and CNA are really great.

We called ahead to let [name removed] know we were running late and she was very gracious. She greeted us with fruit and cookies when we arrived. It was hard for my sister to conceptualize the facility since we only had room layouts and photos. My nephew and I were a little disappointed that all levels of dementia would be together I know that many families are reluctant to place someone earlier in their dementia and I think this could make the transition more difficult for my sister. We also felt that although this will be an beautiful and well planned community, it may be more than what.my sister is looking for and the fees would limit how long she could afford to stay there.