CareOne Management

Our aunt moved to Care One Moorestown after a difficult and sad experience at another facility in Mt. Laurel, NJ. She is almost 96 years old, is in a wheelchair and has moderate dementia. At the last facility, she was in her room alone all day. Due to her dementia (and her personality), she did not really participate in activities and didn’t even want to go to the dining room for meals. After a short hospital stay the former facility demanded that we pay for a 24/7 aide causing the price of her care to skyrocket, so we decided to move her. We researched many assisted living facilities in Burlington, Camden and Gloucester Counties via the internet. We narrowed down the search based on availability, reputation and reviews, and visited several in person. We chose Care One at Moorestown for our aunt. She is now thriving in the Enhanced Assisted Living Unit at Care One. She has formed a wonderful bond with one of her main caregivers and from what we can see she interacts well with all the staff. She goes to the main dining room for all meals and is almost always out of her room, either at an activity, or with a group in the lounge, or sitting in the lobby “living room” reading the newspaper. Her whole demeanor has improved, she is much more engaged and we see parts of her old personality when we visit. She seems less depressed and more stimulated. The facility is clean, warm and welcoming. Due to its small size, the staff is willing to get to know a new resident and work with them based on their personality and preferences, and helps them interact and socialize based on their comfort level. Each person is spoken to respectfully and patiently. We’ve never witnessed any harshness or complaining by the staff. Each resident is encouraged to be as independent as possible and help is provided as needed. Residents appear to be active, stimulated and involved. Also of note, we haven’t noticed any of our aunt’s belongings missing. (This was an ongoing problem at the last place she lived.) One memorable example of the helpfulness of the staff occurred on the day out aunt moved to Care One. One of the health care staff saw us hauling furniture and totes from a truck outside, got on his phone and called for help. He and a coworker helped us move in her belongings in record time. One attached the mirror to the bureau and hooked up the television. One complaint is that the outdoor smoking area for residents is very close to the front entrance. This means that when going to visit, one has to sometimes walk through cigarette smoke. Not a deal breaker, but unpleasant, especially for non-smokers. It would be nice if this area could be relocated further from the main entrance. We would definitely recommend Care One at Moorestown.

The meals are okay, but if there was a wide variety it would be much better. The services could also improve if the staff serving meals would smile a little more make it a positive atmosphere. The housekeeping is doing a great job everything looks in place. Once a month they do a family event and it is great we get to spend time with our loved ones.

Mom had a short stay at the Cupola .She enjoyed all aspects of this health care setting. Staff was more than accommodating to help mom acclimate to this new environment. Mom describes the Cupola as a hotel that meets her medical needs.

My dad has dementia. He was diagnosed 3 yrs ago. My husband and I care for him in our home. It has been a tough go, but,we really want to care for him until it becomes too much for us. That time is soon to be upon us. He will probably need to move in late 2016. I started looking at communities for when that time comes. I don't want to wait until something happens to dad. I came across Care One at Somerset valley last week. I let the counselor know what my concerns were and why I was starting to look. He advised that we could go away for a week or so and have dad test it out for a set rate which covers everything. I let him know that I had to go away for The Passover holiday and could not take my dad with us. He said..."That's perfect", let's try a week vacation for you and for your dad. I booked the respite. I had no idea that this was a possibility. I wish I would have known about this program earlier as it really would have made our lives a little easier.

My husband and I had been looking at assisted living communities in the Bridgewater area. We checked out a total of 4. They all seemed pretty similar until we went to this Care One community. First of all it was new and gorgeous. More importantly to us was that the memory care community offered everything we were looking for regarding my dad, who has recently been diagnosed with dementia. The community feels and acts like a high end hotel with staffing and nurses in the building all throughout the night. This is sooooooo important as my dad wanders all night long. We are meeting with the rest of the family this week to discuss what we learned. I am 100% sure that we will be moving dad in by April.

We toured the community for my dad. My husband and I are his caregivers. We are not sure if he will move there full time but... They have a no minimum stay all inclusive respite stay which really will help us. We scheduled an April and a July Respite stay for dad so that we could go away with confidence that he would be cared for while we are gone. This program is a god send!!! If you are looking for temporary help or to test a community, this is the way to go. At least it is for us.

Our family and mom are very happy with the Cupola. Mom talks of the caring staff, food menu ,& housekeeping . She is quite comfortable here.

Our experience with CareOne at Livingston has been a good one, overall! The facility itself is clean and well kept, and the staff is friendly and professional. They take good care of the people who live here, we've got no complaints!

We toured a while ago, when we were looking into different options. It was a nice place, it was clean and the staff was friendly. I liked it, but there are a lot of nice places around, and this wasn't the best fit for family.

This is one of the places we have looked at so far. It was a very nice community, and I liked it a lot. We are thinking about going here, we aren't quite sure yet. There really weren't any concerns about anything we saw, we just aren't quite ready yet. This is definitely on our list though.

My father's adjustment has gone very well at Harmony Village. It is a pleasure for his family members to visit him in such attractive surroundings and to find him calm and happy. Knowing he is receiving compassionate and engaging care at Harmony Village is a great load off my mind! The administrative and staff communicates well with his family.

I toured this community when I was looking into options for my loved one. This was a nice looking place, it was clean and well kept, and the staff all seemed very friendly. It wasn't the option we ended up choosing, but overall it looked like they would be able to provide good care and comfortable atmosphere.

My father is being very well taken care of, they're doing a really good job of taking care of him, these folks are much more engaging, getting him involved in a lot more activites and not just letting him sit in his room all the time. They jsut reach out to engage much much more, I know that they just converted a section to have more rooms so the size has been a factor but they whell him into bingo even though he can't see but he can hear and they keep him entertained and engaged. He has the benefit of being in the assisted living, he's in a wheelchair so he isn't a flight risk, he's easy to take care of and they tell me he's a sweet heart. i think if you have a grouch instead of a nice person they're going to be drawn more to you.

The staff is friendly and helpful. The food is good and there are several choices at each meal. They involved my mom in the activities. My mom has been there for a short time. I would recommend them to others and they give NJEA members 15% off each month which helps with the cost.

The nurses and staff are very nice and helpful, I feel they do need more help with aides. I would recommend it. It's very clean

So far, our experience has been very good! The staff is friendly and responsive, and the facility is excellent. My friend has been having a good transition to memory care and her level of anxiety and overall cognitive functioning is improved now that she is getting the support she needs at CareOne

Some of the clothes gets lost but the staff seem caring to the residents. The room is very roomy and nice size for 2 people. More than enough. Food is also quite good.

I liked the fact that it use to be a skilled nursing facility so a lot of the infrastructure is already in place in case a loved one needs a higher level of care

The décor is pleasant and we would recommend this community to others.

I think the administration and most of the staff really tried to care for my husband. However, there were some nurses in the rehab area downstairs that were truly excellent and others that had a very bad attitude and could care less if they did a good job. The administration was aware of this problem as well. As far as the assisted living area, my husband was there about two weeks when he took a horrendous fall and was very seriously injured. In all fairness, my husband was a huge problem in that he was constantly trying to get either out of bed and walk (which he could not do safely) or out of the wheelchair. Unfortunately the law states that the patients cannot be physically or medically restrained. He needed both for his own safety. I had private duty aides in rehab 10 hrs a day and in assisted living every weekend. My only thought is that the nursing assistants needed more training bc the day he fell, there was only one nursing assistant in the dayroom and the NA giving out meds went to the med room to get medication for him. I assume he was becoming agitated but the NA in the dayroom went to the kitchen, did not keep an eye on him, and he was able to get up and walk a distance and fell very hard, seriously injuring himself. It could have been avoided if the med NA had cautioned the other one to watch him while she got the medication and the one in the day room knowing he was a fall risk not turn her back on him for so long a time. I say this only to avoid this happening to others. For the most part, they did try to care for him and accepted him in assisted living knowing his situation. They told me they could no longer care for him after the fall, as he needed a more secure situation. He did and I moved him but he still kept falling until one day something happened where he could not move anymore and was put in a hospice situation and died in a few days bc he could no longer swallow safely. This no restraint situation is very unsafe for patients like my husband. I could not afford to privately pay for the care itself and then 24 hr nursing assistants. I was also working at the time to pay for all of this, looking for a new home with a walk out basement for him, or trying to put an egress window and bathroom in my basement to hire a live-in. My only option was to bring him home with a live in and hope for the best. All in all, they tried in a very difficult situation. My husband was very difficult but then they will most likely encounter more like him. Just need to educate the NA's to be more aware of possible falls with very at risk patients.