CareOne Management

My mother in-law has been in this facility for a few months. She has made an exceptional recovery after hip surgery. Mostly, due in part, to [name removed], the physical therapist! He’s remarkable with his care and gentleness towards my MIL. His patience and perseverance has resulted in her walking and caring about herself! The facility is also very nice. Clean and modern. The nurses and staff are very caring. Sharon Schochet

Overall, individually everyone has been fantastic. I do think communication among the staff has room for improvement. I would recommend Careone at Somerset Valley. Overall we have been very happy.

It’s been an experience adjusting to the fact that my husband needed this care but I must tell you he adjusted immediately. Never asking to come home and enjoying the activities that are provided everyday. It made the adjustment very easy on myself and my children. The staff provide many activities for the residents and the families to enjoy Although some things on the house keeping side could be better. We as a family on a whole are satisfied with the help all of the staff afford us no matter what our concerns may be.

What we like the most about Sweetwood of Williamstown is the coordination and communication with the family members. We would recommend this community to other families based on the experience we have had so far.

Most of the staff and nurses were very nice, but some of the nurses on the rehab unit were very unfriendly and dismissive-would not answer questions or help you. My husband was in both the rehab area and dementia unit--assisted living. Some of the aides in assisted living were excellent - others were fair. I had to monitor his personal care as far as showers and brushing teeth, shaving, etc. In the assisted living unit, he had his own private shower but the PT would not let him get a shower bc they felt he was not able to follow instructions well. (So he would never get a shower??). My own private aide along with the floor aide gave him a shower one day with no problem. In the rehab unit I think they showered him. Food only fair. Activities people very good. They gave me a good deal monetarily. I think the rehab unit was pretty good but the dementia unit needed more training to function in a cohesive manner. The aides needed dementia training and a person overseeing them. Many times it was hard to know who was in charge after the head nurse left for the day as all were nursing assistants. No nurse on that unit. My husband actually needed more help than they could safely provide so I had to move him to [facility removed] (more nursing home.) The administration were all very nice. In all fairness, [name removed] was a very difficult patient. Always trying to get up and walk and would fall. I would recommend. It is a beautiful facility. As I said the dementia unit needs some fine tuning. For the right patient it would be a good fit. I think they said they were getting a dementia specialist because [name removed] took a very bad fall there that could have been prevented with some coordination of care between the aides. [name removed] just needed a lot of care

It's a nice place but I would tell other families to, remind them to communicate the needs of their loved one.

CareOne was much less expensive than the previous 2 facilities I had my mother at. The administrative staff were also much more responsive and helped when it was needed. Especially with paying out of pocket. I would definitely recommend CareOne to others looking.

The 4 ratings are because the cna/nursing staff seems to be short-handed and are always rushing to get my mom up and out of the room instead of letting her do things she can do for herself. They don't reinforce what Physical Therapy is working with her on like walking with her walker. They stick her in the wheelchair all day as it is easier for them. I feel the staff to patient Ratio doesn't match what Sales pitched to me. The head nurse and night nurse can be very abrasive and condescending when communicating with family members. The rest of the staff is great and they take good care of my mother. She is very happy there. The food, Activities, and facility amenities for residents and their families are great. Everyone is made to feel welcome. They host great family events for the holidays. My mom is never in her room. She is at activities all day.

I have to tell you that I was not happy with Care One Jackson in 2023. It seems that the administrator at that time brought down the quality and care of the residents. I brought deficiencies and complaints to that administrator's attention for lack of care for my mother and room cleanliness but unfortunately she did nothing to improve the situation. I made a complaint to the State of New Jersey and upper management of Care One. Thankfully that administrator resigned and things have greatly improved. So under the old administrator items 1-7 would get 1. With the new administrator they would be -

My husband was there for approximately 2 months after rehab. I visited 7 different assisted living facilities before I made my decision. This one was my choice number 1. This facility in East Brunswick is very well maintained, very clean, they provide many daily activities and the restaurant has many varieties of food. The staff was supportive and helpful all the time. I would definitely consider Care One in East Brunswick if you need help with loved ones.

Generally, that staff is pleasant. Communication with the family is decent and the food is good. I would recommend this facility to others, based on our experience.

All employees that work at Harmony Village first floor are very helpful and do their job well.

All the staff members are so kind, and seem to really like what they are doing. They’re very patient with each of the residences. The social worker seems to listen to the family members. The nurses are good. The prices are okay.

The staff is helpful and very friendly. Housekeeping is done timely and consistently. Communication on any issues is very good and they keep you informed of any issues. Move in process was very well planned as I moved in 2 parents on different floors the same day. I would 100% recommend.

I feel that CareOne at the Cupola is one of the better facilities that we looked at. We are not even thinking about making a change. The staff is good, as is the care. The food is sort of bland and that would be the one area where they could improve. I would very much recommend the facility to others.

The staff is kind will follow directions that you give to help care for your family member. My mom seems happy. They have followed her dietary restrictions that we have in place. They do a great job keeping the residents safe For food - perhaps offering more choices. Also, offering dessert after every meal. My mom loves her sweets recently and they don't always have dessert. Even a cookie would be great. For activities: more things to get them engaged... they seem to love anything music related. Perhaps having local high schools come and sing. It doesn't have to be much. Just a way to get them moving. As for help around meal time, perhaps they could have volunteers help or eat in shifts to have more hands on deck available

My mom has been there for three years. She likes it and the staff are very friendly to her. She seems well taken care of and attended to. She has made some nice friends. My main gripe is that the prices go up about 10% every year. When we first toured, we were told they go up every 3-4 years, and have been stable for awhile. But we've seen big jumps the past two years. We know the CEO makes alot of money, I hope these increases are going towards the staff and caretakers, and not more million dollar bonuses for the bigwigs in the C-suite.

I would recommend to others.Overall very satisfied. A few hiccups along the way. I chose this community because of the high ratings and the compassion of the staff I came in contact with.

Brand new facility, very bright and happy decor, clean, friendly and caring staff who are all patient and trained specifically for memory care. It will never be perfect but happy with our decision. Would like to see better meals and more group activities. Most residents are in wheel chairs.

We would recommend CareOne at Livingston to others. The only downside is how expensive it is.