Cardinal Senior Management

They need to understand they are not babysitters. They need to remember it is not a nursing home, but a retirement community.

The staff is very nice and listens to concerns. Seems like they may need more staff to take care of patients. Takes longer than 5 minutes to get someone to respond and sometimes had to hit the button more times. Had concerns where they didn't shower her for over a week the one time so you have to aware of what's going on so you can let them know. Had an instance where the bathroom toilet was left very dirty and had to bring it to their attention 2 times. My mom was only there 2 months and loved the gentleman on the second floor. He was always there to help her. They were very good at letting me know if something was out of the ordinary and they had to call 911.

They're going through personnel changes, which have resulted in some key differences between when we toured and the current reality. Most notable are a lack of onsite activities--especially cultural/educational, as well as hardly any offsite outings; few healthy food options (standard American diet of meat, cheese, sugar and alcohol with very few veg, gluten-free, raw/fresh, ethnic, etc. options); and poor quality maid service. I will say that the maintenance staff is responsive and helpful, the office staff and some of the assisted living staff seem friendly and hardworking, and the exercise programs are good. I would suggest giving the newer staff time to hopefully make improvements, especially if you are an active/healthier senior. Convenient location at Maple and Telegraph (although not safely walkable to much); competitive monthly rate; pretty setting and beautiful decor in the renovated sections; in-unit laundry; unassigned dining room seating and anytime dining service; active (former) activities schedule with former director citing more to come (i.e. community garden, book club, performances, restaurant outings, etc.).

No actual nurses on site over weekends. Evening shift too busy chatting with other staff members to pay attention to call buttons. Usually takes up 2 hours to answer on night shift. We have regrets. Activity personal are top notch!

It felt comfortable when I first walked in. It is a good quality placement for the money.

Nice setting, many activities and activities leader goes out of her way to get residents out of the building, keeps them informed of activities and reminds them. Residents are involved in problem solving and idea sharing.

My Dad was only there temporarily (twice). Attention from in-house doctor was not up to my expectations and we did not care for their new pharmacy (charged for things that weren't my Dad's).

My mother complains a lot about everything. She says that the food is bad, they lose a lot of clothing, not happy with the care, and I guess they have mice. Based off of our experience, I would not recommend Autumn House West.

The facility is affordable and a better option than a nursing home.

My loved one was previously a resident at Autumn House East and the overall experience was okay. However, based on our experience, I would not recommend this facility to others. The aides were good, but the health nurse was not.

My experience has been more positive than negative. Bear in mind that I don't have a multitude of experiences with assisted living facilities; thus, my points of reference are severely limited... For example, during the initial transition from my mom's pharmacy to the facility's pharmacy, there were a few issues. Is that a problem? I certainly do not know. Perhaps it happens with a majority of new residents. I have no past experiences from which to draw an accurate conclusion. Staff is courteous and professional. Facility appears to be clean and well maintained. Food looks like it can use some attention, however mom has no complaints. I have no reservations in recommending the facility.

Would highly recommend to a loved one in need of low to mid level range of care. Though they accept those needing a high level of care, which is the case with my dad, his hygiene needs are not always being met to my satisfaction.

My loved one was previously a resident at Autumn House East. Our experience was mixed, but overall I am glad she was there.

Staff were very nice to my mom. Usually respond quickly to emails etc. Food could be better-usually cold when served-at least times I've been present at meal times.

I like the area where the facility is located. It's close to everything which is super convenient. I've unfortunately seen staff be discourteous to my mom and communication is lacking. I wish they could get rid of their bad apples (the bad staff) and I also wish they had a nice place for them to go on a walk.

Essentially, their follow up is lacking at Autumn House East. You have to stay on top of the staff to get things done that they said they would do. So, it's like I'm having to manage my loved one's care, which is what I thought I hired them to do. I would not recommend this facility to family and friends.

We toured with Vintage Knolls and found that it just was not what we were looking for. We wanted a room that had the bedroom and the living room separated and they did not have that available here.

Overall I would recommend The Gables of Westerville to others.

My mom does seem happy here, which is good. The overall cleanliness is ok and nursing staff is good. But the lack of communication issue really needs to be addressed. That's my main concern here. I'm out of state and it's very difficult to get in touch with my mom. They have a phone in her unit, but no one every answers it. When I try to reach the nurse station due to not getting through on the resident unit line, I just get voicemail. It's alarming. And very hard not being able to get ahold of her and talk to her. We're talking days, I go days without being able to reach her. I've spoken to administration about it. We're also having transportation issues. My mom is supposed to be transported to doctor appointments, they have a vehicle and say they offer it. But I think they're so severely understaffed that it's just not happening. Overall, things are just not great. Especially when I'm not close by and we rely on these things. During a visit, I actually heard a staff member say she wouldn't put her loved one in this facility if they ever needed care, that says a lot. Until they get these issues fixed, I would not recommend this facility to family and friends. We're actually looking at moving mom somewhere else.

It's not bad here. When my wife left I was going to get an apartment near her but I stayed because I like it here. I like the Bingo and the entertainment.