Cardinal Senior Management

I love my new apartment here. ALL IS GREAT.

In watching them care for my loved one, I feel they are short staffed at best. A little lax on attending to residents , but probably no worse than other facilities. I would recommend, with the caveat that you get just standard service... with an understanding that you are not getting exceptional care and service.

Not enough response on bell assistance. People who need special assistance wait. Nurses and assistants disappear....The room was excellent, the food was pretty good. Rest of staff great! Not for everyone. Not equipped to handle individuals who have special needs, basically you need to be healthy and require little care.

Family member recently toured and had a great experience with the sales person. Was a little put off by the administrator. He was scratching his side and touching his beard a lot. Other communities I’ve visited the administrators were kind and dressed professionally. These places cost a lot of money and i expect the person in charge to be very professional. We are considering communities in quakertown and Allentown areas but this wont be the community

It just isn't overall as wonderful as it seemed it was going to be when we had the initial sit-down meeting. Cleanliness issue- which they did take care of and were apologetic. Activities are lack luster. Sometimes you can't find any staff around, but, the staff are all fabulous, so nice and understanding. The room is like all rooms anywhere, I would say. If you don't have dementia you get more out of your stay. If you are open and friendly it is a better experience.

The facility was very nice and always clean. Most of the staff was very good of course you always have those shoe that are not.

They need to understand they are not babysitters. They need to remember it is not a nursing home, but a retirement community.

The staff is very nice and listens to concerns. Seems like they may need more staff to take care of patients. Takes longer than 5 minutes to get someone to respond and sometimes had to hit the button more times. Had concerns where they didn't shower her for over a week the one time so you have to aware of what's going on so you can let them know. Had an instance where the bathroom toilet was left very dirty and had to bring it to their attention 2 times. My mom was only there 2 months and loved the gentleman on the second floor. He was always there to help her. They were very good at letting me know if something was out of the ordinary and they had to call 911.

They're going through personnel changes, which have resulted in some key differences between when we toured and the current reality. Most notable are a lack of onsite activities--especially cultural/educational, as well as hardly any offsite outings; few healthy food options (standard American diet of meat, cheese, sugar and alcohol with very few veg, gluten-free, raw/fresh, ethnic, etc. options); and poor quality maid service. I will say that the maintenance staff is responsive and helpful, the office staff and some of the assisted living staff seem friendly and hardworking, and the exercise programs are good. I would suggest giving the newer staff time to hopefully make improvements, especially if you are an active/healthier senior. Convenient location at Maple and Telegraph (although not safely walkable to much); competitive monthly rate; pretty setting and beautiful decor in the renovated sections; in-unit laundry; unassigned dining room seating and anytime dining service; active (former) activities schedule with former director citing more to come (i.e. community garden, book club, performances, restaurant outings, etc.).

No actual nurses on site over weekends. Evening shift too busy chatting with other staff members to pay attention to call buttons. Usually takes up 2 hours to answer on night shift. We have regrets. Activity personal are top notch!

It felt comfortable when I first walked in. It is a good quality placement for the money.

I would tell others looking into NorthPointe Woods to get their priorities straight. [name removed] is safe, his meds are given to him, and he has 3 meals a day. We are grateful for what he is being given. If you want more than that, you need to pay for private home care. He's safe and taken care of, but it's not the care you and I would give our love one.

I visited [name removed] for 3 days in the fall, so that was a very brief look at the facility. Here are my impressions of several incidents that are NOT good. It is clique-ey like junior high girls in the dining room. I arrived on Sunday so [name removed ] and I went through the buffet line for dinner then saw a table with several empty seats and approached. The women who were seated said Oh no, those are for so and so and so and so! One morning when I called [name removed] had vomited in her bed and tried calling someone in charge but found no one. Clients should know how to get help in a timely manner.

Nice setting, many activities and activities leader goes out of her way to get residents out of the building, keeps them informed of activities and reminds them. Residents are involved in problem solving and idea sharing.

My Dad was only there temporarily (twice). Attention from in-house doctor was not up to my expectations and we did not care for their new pharmacy (charged for things that weren't my Dad's).

My mother complains a lot about everything. She says that the food is bad, they lose a lot of clothing, not happy with the care, and I guess they have mice. Based off of our experience, I would not recommend Autumn House West.

The facility is affordable and a better option than a nursing home.

My loved one was previously a resident at Autumn House East and the overall experience was okay. However, based on our experience, I would not recommend this facility to others. The aides were good, but the health nurse was not.

My experience has been more positive than negative. Bear in mind that I don't have a multitude of experiences with assisted living facilities; thus, my points of reference are severely limited... For example, during the initial transition from my mom's pharmacy to the facility's pharmacy, there were a few issues. Is that a problem? I certainly do not know. Perhaps it happens with a majority of new residents. I have no past experiences from which to draw an accurate conclusion. Staff is courteous and professional. Facility appears to be clean and well maintained. Food looks like it can use some attention, however mom has no complaints. I have no reservations in recommending the facility.

Would highly recommend to a loved one in need of low to mid level range of care. Though they accept those needing a high level of care, which is the case with my dad, his hygiene needs are not always being met to my satisfaction.