Cardinal Senior Management

We visited this community while looking into care options for a loved one. This place seemed nice enough overall, although the atmosphere left a little to be desired. The facility itself was well kept and clean, however it didn't seem like an overly friendly place. Not many residents were out and about when we toured, and the staff did not seem overly warm either.

8/15 Rcvd email, they do not allow smoking anywhere on their campus. Called and spoke with Tambry Cundiff. She said they will do an assessment either at home or at the facility to determine the level of care. They have rooms ranging from studio (one room,) to shared apartment with living space, private bedroom, shared bath. Depending on level of care, price ranges from $79/day to $160/day

Small, but nice.

This was the first place I visited. This was okay. The people seemed very friendly.

Nothing special.

This was a nice facility. I did wonder however if the busy wallpaper would be too much for Mom. The gal they thought she would share a room with was a sweetheart and I think they would get along just fine. Just not sure how she would be in that situation. My concern here was she would have to be in the "secured" area as they do not have "secured" doors and if no one was at the desk the client could walk right out of the building. I did like the activity director. He seemed to have alot for them to do.

Requested information from here. must request again, did not get it yet. Think that was my error. Just emailed for more info 6/7.

I was told they took trips and did lots of fun things, here that is only for the assisted living residents and not the memory care residents. They took over what used to be Hillside restaurant and they said they had gourmet food and that is not true either. When the food is delivered it is completely cold. A lot of the promises that are made up front are not carried through with.

This community was okay but it was my last choice for where I would want my loved one to be.

My sister has been there for 7 months and the care is very good but the food is not. Meat is overcooked, dry and difficult to chew and the menu is not appropriate for diabetics. One client recently ordered a fried bologna sandwich it it was served black.

The staff is nice if you can get them to do something with a resident. Most of the time, they are sitting around just having a good time with each other and not with the residents. The residents are who alone are left alone and staff ignores them. The food is awful. Chicken is generally undercooked. The hot food is seldom hot and mostly flavorless. The pancakes are usually cold and hard like they were left on the grill to long. Even after the new owners took over. Everything is not only the same, but worse, because then, the old staff, who at least knew the residents no longer worked there. No one knows what anyone else is doing, nor do they know what they should do.

I would give the staff category a lower rating if I could. The place was pretty clean. Other than that, I don't have much good to say about the place. Definitely would NOT recommend it! My parents definitely didn't like it

The communication is horrible with the manager. Food is all frozen crap, meat is often tough my dad can't chew it. One night I saw what they brought to his room and it was a small dinner roll, small canned fruit cup and about 1 cup of some type of casserole. My dad is 270 lbs. That wouldn't be enough for him. His room isn't the cleanest. Brought back his laundry all in a heap to someone who is in assisted living.

My father resided at Heather Hills for approximately two years until his passing on November 24. While he found comfort in the meals and safety measures, our family encountered distressing lapses in the promised level of care, leading to significant health consequences. Regrettably, my father's well-being was compromised when he was found lying in bed, surrounded by his own waste, more than once. This neglectful situation likely contributed to a severe UTI and subsequent infection, ultimately leading to his untimely death. We express our deep concern about the lapses in care, and we hope this feedback prompts essential improvements within the facility. While we paid my father's final bill, we cannot endorse Heather Hills due to the grave consequences our family experienced. It is our sincere wish that sharing our experience leads to necessary changes and prevents others from facing similar hardships in the future.

The management is very difficult to deal with. They never get back to you! They always have a turnover in staff. I wish we had taken him to other places to visit but sadly we didn't . Food not great at all. Very institutionalized. He has been enjoying some of the activities. They do try to plug him in.

1. Overall experience was a 2. They were constantly understaffed and my mother was ignored most of the day. There was poor communication between the shifts. the cleanliness was good. One staff member (RN) was very friendly. Others didn't speak to me at all. They also didn't engage any residents at all unless it was to deliver food from the kitchen to the table. Quality of care was not what I had hoped for. I was desperate for a short term placement for my mother so I had no choice but I wouldn't leave her there again for long term care. Meals were fine. Weekly events were fine but daily activities were non existent. My mother just sat there with nothing to do. Value for the cost was not acceptable. The cost of dementia care is high for a reason. It's exhausting work. However, for the money that was paid, I expected more attention would be paid to the residents. I was grateful for the last minute ability to place her there but greatly disappointed in the service provided. I am extremely grateful for A Place for Mom for helping me find a residence at Oak Leaf Manor for my mother in such an emergency situation.

The exec director was full of excuses and blaming our Gov for his inability to attract and keep good staff. He thinks covid is a hoax spewing delusional rhetoric in our newsletter. I hope the new owners care about us and leave their political agenda behind. I don’t like being used as a pawn for marketing. I would rather have my privacy. If I can’t smoke the exec director shouldn’t be able to either!! Nice places right around the corner from here.

Poor management. High staff turnover. Unable to properly staff. Ask why there are 25 vacant units. There is new entrance and dining area but the halls are dark, with stained carpets & dry wall buckets for roof leaks. Unit carpet is worn out and cheap. Don’t do laundry weekly. Washers & dryers are old and dirty. Mice and ants are rampant. Carports are collapsing with gutters hanging, full of bird nests and poo. Elevators don’t work. The food is bland, not fresh, cold, overcooked, like rubber. Village Care doctor, Nurse Director and assistant are constantly leaving. Meds aren’t given on time and lost. Staff doesn’t respond to call buttons or answer phone. On the weekends & evenings no management is around; it’s obvious there’s nobody in charge. During covid management & staff didn’t wear masks yet required it of visitors. The staff were often exposed residents to COVID. We tried to get these issues addressed by the Director, but were repeatedly lied to and given excuses.

Do not place your loved one here, they will not be properly cared for here. There was a lot of medication issues including lack of the medication that my loved one was to receive, and my loved one didn't receive them. The community's source didn't have it and there were days, my loved one didn't receive the medication. There was lack of communication with the family to notify us of this challenge. There was a lack of transparency by the community as well. The laundry was not getting done regularly in a timely manner. Due to the laundry not getting done in a timely manner, my loved one sat in soiled pants for about a week. There was no linen changes for a month. These items were to be included in the monthly fee the family was paying. There was no follow up on medical care. These requests were made by the family through the family requests. It was a horrible experience for my loved one and the family. We would make the community aware, and they would promise to look into it or follow up on it. However, there was no follow up by the community to the family. There was a nurse change during my loved one being here. The new nurse stated they were made aware of the issues in the community. The new nurse attempted to provide course correction and give proper care, by the time this was being implemented the family decided to move our loved one out of the community.

Absolutely don't go there. Great first impression that is not a reality.