Cardinal Senior Management

My mother is living at the community Autumn House West and so far she is doing good. In the beginning there was problem. After talking about the problem, things are getting better. Overall we worked out the kinks and my mom is doing good here at this community.

My Mom is very happy there.Everybody is nice to her and the staff is great.Mom has made a lot of friends and really enjoys BINGO ! She really enjoys activity's. The food is good and lots of variety.She has fun with a lot of the staff. Miss ones that use to be there. It is a very clean place , would recommend to other people.

I love my new apartment here. ALL IS GREAT.

Overall I am pretty happy at Bradford. There have been 2 hostile staff members though.

Nice setting, many activities and activities leader goes out of her way to get residents out of the building, keeps them informed of activities and reminds them. Residents are involved in problem solving and idea sharing.

My Dad was only there temporarily (twice). Attention from in-house doctor was not up to my expectations and we did not care for their new pharmacy (charged for things that weren't my Dad's).

My mother complains a lot about everything. She says that the food is bad, they lose a lot of clothing, not happy with the care, and I guess they have mice. Based off of our experience, I would not recommend Autumn House West.

The facility is affordable and a better option than a nursing home.

My loved one was previously a resident at Autumn House East and the overall experience was okay. However, based on our experience, I would not recommend this facility to others. The aides were good, but the health nurse was not.

My experience has been more positive than negative. Bear in mind that I don't have a multitude of experiences with assisted living facilities; thus, my points of reference are severely limited... For example, during the initial transition from my mom's pharmacy to the facility's pharmacy, there were a few issues. Is that a problem? I certainly do not know. Perhaps it happens with a majority of new residents. I have no past experiences from which to draw an accurate conclusion. Staff is courteous and professional. Facility appears to be clean and well maintained. Food looks like it can use some attention, however mom has no complaints. I have no reservations in recommending the facility.

Would highly recommend to a loved one in need of low to mid level range of care. Though they accept those needing a high level of care, which is the case with my dad, his hygiene needs are not always being met to my satisfaction.

My loved one was previously a resident at Autumn House East. Our experience was mixed, but overall I am glad she was there.

Staff were very nice to my mom. Usually respond quickly to emails etc. Food could be better-usually cold when served-at least times I've been present at meal times.

I like the area where the facility is located. It's close to everything which is super convenient. I've unfortunately seen staff be discourteous to my mom and communication is lacking. I wish they could get rid of their bad apples (the bad staff) and I also wish they had a nice place for them to go on a walk.

Essentially, their follow up is lacking at Autumn House East. You have to stay on top of the staff to get things done that they said they would do. So, it's like I'm having to manage my loved one's care, which is what I thought I hired them to do. I would not recommend this facility to family and friends.

We toured with Vintage Knolls and found that it just was not what we were looking for. We wanted a room that had the bedroom and the living room separated and they did not have that available here.

Overall I would recommend The Gables of Westerville to others.

My mom does seem happy here, which is good. The overall cleanliness is ok and nursing staff is good. But the lack of communication issue really needs to be addressed. That's my main concern here. I'm out of state and it's very difficult to get in touch with my mom. They have a phone in her unit, but no one every answers it. When I try to reach the nurse station due to not getting through on the resident unit line, I just get voicemail. It's alarming. And very hard not being able to get ahold of her and talk to her. We're talking days, I go days without being able to reach her. I've spoken to administration about it. We're also having transportation issues. My mom is supposed to be transported to doctor appointments, they have a vehicle and say they offer it. But I think they're so severely understaffed that it's just not happening. Overall, things are just not great. Especially when I'm not close by and we rely on these things. During a visit, I actually heard a staff member say she wouldn't put her loved one in this facility if they ever needed care, that says a lot. Until they get these issues fixed, I would not recommend this facility to family and friends. We're actually looking at moving mom somewhere else.

The clearly have a lot of staff turnover and staffing shortages - they had addressed that this week with a large one time assessment and a rate hike. I hope it will help them catch up with needed enhancements with staff benefits and deferred maintenance. There are a lot of agency staff working here at the moment and a lot of turnover in the actual Sunrise facility staff.

Huge transition right now - they are having a hard time keeping staff they are working on hiring new executive directors, medial office staff, maintenance and house keeping. Communication is not the best right now because they are spread so thin. The day to day staff members we encounter who are there and who are loved ones encounter could not be nicer, they are so sweet and friendly.