Cardinal Senior Management

My loved one is currently a resident at Care Cardinal Byron Center and overall we have been pleased so far. They were very prompt when we stopped in to check the openings available in the Independent Living area, returned our call and we had an apartment to tour the next day. The meals are to my loved one's liking. They are homemade and not plated until the residents are seated. My loved one has been on several outings and they have an activities schedule that is easy to follow and enjoyable for my loved one.

They were great with getting my father-in-law in the memory care unit with very short notice. They have been very patient with taking calls from my mother-in-law. There has not been much help in getting him seen at a VA Center facility that is only 3 miles away as they would prefer he use their in house physician.

Unfortunately the facility lacks communication with family. I call and ask the D.O.Nursing to call and that never happens. Never receive an update on [name removed]. No family meeting, nothing. It's an ok facility. I guess I was expecting more communication from them.

Overall, the staff is very friendly and helpful. They have been kind to my father. There is not a license clinicians after hours. Which limits some options. When I evaluated Vintage Knolls, they had explain they could do level of care one through five. Administration ,at least initially did not accept the no escalation of care, even though it was clearly written on the intake forms.

The staff are great, my mother really likes them and says that they all are nice. The room is always clean. Laundry is washed almost daily. My mother does complain a lot about the food lately. They are often out of things or offer items people her age don't know what it is. I've talked to others that have plenty of complaints about the food lately.

Not sure on cost, nothing to compare. It's been mostly good. I would recommend to others.

Overall this is a wonderful, caring and welcoming place. Very considerate, careful staff who communicate frequently. It’s been very helpful as we transition our mother. Unfortunately they assessed Mom’s care needs level too low. They found out that she needed way more care than assisted living could offer within the next week. She has been relocated in another wing that will accommodate all her care needs now. It was slightly difficult to get my mother to understand why she was being relocated with her dementia diagnosis.

We were looking for the right place for our Mom and when we visited, we knew pretty much right away that this was it. The Gables is very clean, up to date, and warm. And the price is competitive. Professional and friendly staff that are always available for questions. Would recommend to anyone with a loved one who needs extra care and is very particular.

I've recommended The Gables of Canton to several people because they care about their residents. The facility is beautiful and well maintained, and the staff is courteous. I'm glad I moved my father there - I have no regrets !!

It's roomy, many areas where residents can spend individual time or visit with other residents without being alone in their rooms all the time. Quality of food is very good. I think it is very homey.

The staff overall are very kind and helpful. My mom never had anything bad to say about them. Management was sadly not very responsive to requests. That's my only negative comment to add.

Facility has large windows in common living room and I nice veranda for sitting outside when the weather permits. Also, it's nice they have a beautician on site once a week. The activities director is great. Improvements- sometimes, especially on the weekends, there is a strong urine smell . Maybe cleaning services aren't available on weekends? Some aides are more conscientious than others with making the bed properly, keeping Mom's clothes organized in her closet, etc.

Staff was, for the most part, average to above friendly, courteous, helpful. The meals were averaged to slightly below average. Residents did not receive fruit and vegetable at each meal, which I found disappointing. For the most part, the staff was very helpful and very friendly. We had a few instances of minor theft or disappearances of items. Not high in dollar value but just a nuisance. Unsure as to whether this was staff related or other residents. Housekeeping was slightly above average. I would recommend this facility to others.

We picked this community because of the price and staff was friendly and the building smelled good. Also very close to home.They were helpful and friendly. They answer any questions I have in a timely manner.

Aids and staff are really friendly and willing to help. The meals vary quite a bit and are balanced. Administration is easy to work with. We picked this community because it was smaller, wide hallways, and less expensive.

Some of the rooms are not big enough to be shared rooms. My mothers room smelled a little musty. ( we had to put some fresheners). Overall, very good experience.

I love the place. The people (staff and residents) are all very friendly. It is a big facility. All of the staff are helpful. Everything so far has been good. I would recommend Autumn House East to others looking for independent living.

Overall Sunrise of Rochester was a great place, and the staff is very kind and friendly. The only issues we had were with them responding to my mom in an appropriate amount of time. Especially when she needed assistance using the restroom. I'm sure that was staffing issues.

It is a home away from home. It is not home, but it is the best alternative I have.

The more educated family become about Dementia or Alzheimer's, the more they can extract from the care there. My father in-law was difficult he was very violent but Alzheimer's can have that effect on a small minority. I found the Gables staff especially [name removed] the head nurse very helpful especially as [name removed] was passing. I was there with him and everyone worked together to let him pass quietly and with dignity.