Cardinal Senior Management

Everyone was really helpful. We had her in another facility before finding Autumn House. Wish I would of found this place sooner. She seems to really like it here.

My Dad is at Autumn Care East , Everyone there is so friendly nice and helpful. It helps me so much to know that my Dad is being well taken care of when I cant be there. I had choose Autumn House for my Dad and then before being moved I was told he would have to go on Hospice I was so upset to think he wouldn't beable to go they still took My Dad help me get all the Hospice set up all of the Staff there are just a GREAT GROUP of people. I would recommend if you need a Great Place for a family member Autumn House is that place.

Overall we are very, very happy. My parents are happy with it. They love the food and activities. They have helped with any issues that have come up. They have been very responsive to any requests or accommodations. I would rate them between a four and five. We have been very happy with it.

The people who care for the residents are great! Very caring and you can tell they like their job.

Things have gone well with Waldon Woods so far, I'd say overall the care is pretty darned good! It's a nice looking place, and they do a good job keeping everything clean and well kept. They definitely feed them well! The food is excellent! My Mom seems happy, and so far I haven't heard any complaints!

Staff is very caring and upbeat. Quality of care is good. Activities are very good. Food is very good and big portions. Cleanliness is good. Apartment size is perfect.

What we like the most about the community is their caring staff, the visual cleanliness and the sanitary smelling. Yes, we would recommend the Oak Leaf Manor North community to other families.

Mom was in the hospital and rehab again. When she returned everyone was coming in and hugging her. It made her feel really special. I would recommend.

I’m giving this rating primarily due to the frequent staff turnover. The dining room, in particular, often seems understaffed—either with servers or kitchen staff. According to my mom, there are times when it takes quite a while for someone to take her order and then bring out the food. I’ve shared a suggestion (at their request) about possibly improving efficiency and implementing cross-training so dining and kitchen staff can support each other when short-handed. Housekeeping has also been somewhat inconsistent. That said, I understand that staffing challenges are common in this industry, and it can be difficult to find and retain dependable team members. Overall, it’s still a nice community. The food is good and portions are generous. Most importantly, the staff is wonderful to my mom, and the medical team has been excellent. The common areas are clean and odor-free, which truly makes a difference.

I chose Heather Hills because of its location, reputation, and appearance, and quality of the staff. Each family must decide based on what their important factors are.

My mom has been there for 3 months and has a very nice large apartment. We are impressed with mostly everything except the food. She and many other are very very disappointed with the money they pay. I take her to forest hills foods foods and meijers to get groceries which she is mad about. She doesn't want to cook anymore. She's 96 and in good health but went there too because of not having to cook anymore. I do believe they need to do much more in the food department and get more experience help with people that know how to cook good meals. I am pleased with the care as they do check on her. I pick her up and get her out couple times a week. They have already raised her rent so please have some help get to everyone there since many are not

I will say 4 overall because I have seen both my mother and sister experience. The location is idle for me to visit daily. This allows me to see all aspects. The facility is very attractive. Prices are competitive but more attention to residents such as bed making etc. add to the monthly fee. Each additional care adds to the cost. Meals are good and enough. Events are nice with variety.

Everyone is great there. Food, activities, staff are all exceptional. Financial system is very good. Could use another helper. Overall very good. Nice and clean

We chose this facility because there was a place for both the husband and the wife. All of the staff have been extremely helpful and accommodating.

Staff are helpful and my mom enjoys the activities and outings. The community is clean and the environment has a good atmosphere.

I had a lot of issues with lost clothing and valuables since things weren't initially marked like I was told. I was a frequent visitor to the laundry hunting clothes. I believe they were having administrative problems, but I'm not sure. You need to advocate frequently and not stop if your family member requires additional care or needs things. However, that being said, some of the staff were genuinely caring people. The woman who ultimately oversaw the floor he was on was helpful and concerned when I spoke with her about issues. My husband became difficult to take care of as his dementia became worse. Ultimately he fell, was on the floor for an undetermined period of time that he developed Rhabdomyolysis (found out he had Covid), went to the hospital and then rehab. Initially telling me he could come back as a hospice patient, they would not take him back. I did feel after 6 months of him living there they could have reached out and been more caring about everything that happened. But I felt a "coldness" , uncaring attitude from administration. That's how I felt, and still feel having gone through this experience. But let me add, the food was well prepared (but patients aren't fed), the housekeeping staff pleasant and helpful, the caregivers kind (although I did a lot of his personal care). He had his own room (on a locked unit for his safety), but realize dementia patients wonder into other rooms, personal items disappear for whatever reason. I can only speak to the unit he resided on. Overall, the building is clean and well maintained. People are pleasant and helpful.

I hear the complaints of experienced workers complaining how there is little or no training for the new people. [name removed] and I have experienced this to our annoyance, too. Sometimes, there is no common sense used by newer aides when dealing with patients. If there are rules and not being followed, there are no corrections being made that can be seen. Whenever I need to dry my hands after working with my husband , there are never any towels! Very little variety of food. No fresh fruit is provided for memory care. Med techs and aides are very helpful to [name removed] and very willing to help me in dealing with [name removed].

Recommend using a doctor that is able to take care of all medical needs and comes to the "home". Especially if staff is administering insulin or other special needs. Staff needs training on insulin administration. We had various life threatening issues due to staff's lack of understanding insulin and special needs.

Being an assisted living facility, it doesn't totally meet my mother's needs because of her dementia and higher need for medical care. But she cannot afford a memory care facility. Hospice is helping with what VP does not provide. If it wasn't for my mother's dementia and age and need for the extra medical and physical care, VP would get a 5 star rating across the board. It is truly a lovely place.

I have no complaints or concerns with Autumn House. My dad is enjoying his time there :) The team has been great to work with. They are compassionate and helpful with my dad. They have been very patient with him as well.