Cardinal Senior Management

You cannot walk very far into Hillside Assisted Living without seeing 5 very important words. Respect,Compassion,community,love and activity Staff truly enjoys working and interacting with residents. This is obvious not only through their words but through their daily actions. Kitchen gives numerous choices at each meal and even honors individual requests. Nursing is attentive and free shuttle bus to appointments is invaluable Administration is kind, caring and always thinking of new ways to make each day special. Rooms are spacious with full baths. Activity Director is full time. She provides a well balanced calendar of not only unique but interesting activities for mind and body. Weekly shuttle bus trips. Respect,compassion,community,love and activity Hillside is a wonderful place for mom or dad.

This is a really nice community, the outside exterior needs some updating but inside it is clean and comfortable and my mom is doing well here. We got her furniture moved into her room so she feels more at home and she has already started making friends. The staff is very friendly and they have been helpful as well, There are a lot of different activites for mom to take part in and she and her friend like going to church together. I would definitely recommed taking a tour here to see the community first hand.

I am very pleased with my mom's move here and she is happy with her room which is a shared room and it is spacious. My mom has had some medical issues and will need surgery and the staff here have been great in working with us, their very attentive and caring. Mom likes going to the dining room and visiting with the other residents and she likes the food which is a plus. There are a lot of different activities offered to the residents and I would definitely recommend coming for a tour to see this community.

Everyone was really helpful. We had her in another facility before finding Autumn House. Wish I would of found this place sooner. She seems to really like it here.

My Dad is at Autumn Care East , Everyone there is so friendly nice and helpful. It helps me so much to know that my Dad is being well taken care of when I cant be there. I had choose Autumn House for my Dad and then before being moved I was told he would have to go on Hospice I was so upset to think he wouldn't beable to go they still took My Dad help me get all the Hospice set up all of the Staff there are just a GREAT GROUP of people. I would recommend if you need a Great Place for a family member Autumn House is that place.

Overall we are very, very happy. My parents are happy with it. They love the food and activities. They have helped with any issues that have come up. They have been very responsive to any requests or accommodations. I would rate them between a four and five. We have been very happy with it.

The people who care for the residents are great! Very caring and you can tell they like their job.

Things have gone well with Waldon Woods so far, I'd say overall the care is pretty darned good! It's a nice looking place, and they do a good job keeping everything clean and well kept. They definitely feed them well! The food is excellent! My Mom seems happy, and so far I haven't heard any complaints!

Less turnover of employees. All three were wonderful. Their communication and wanting to ensure we are totally satisfied with the care that [name removed] receives. The staff is amazing and really look after [name removed]. With the care and consistency that he has received in the past year allowed us to take him out of memory care and move him down to assisted living. I am more than confident that they truly care about all of their residents. As I stated the reason for the 4 has to do with the turnover of staff. I would and do highly recommend The Bradford.

Staff is very caring and upbeat. Quality of care is good. Activities are very good. Food is very good and big portions. Cleanliness is good. Apartment size is perfect.

What we like the most about the community is their caring staff, the visual cleanliness and the sanitary smelling. Yes, we would recommend the Oak Leaf Manor North community to other families.

Mom was in the hospital and rehab again. When she returned everyone was coming in and hugging her. It made her feel really special. I would recommend.

I’m giving this rating primarily due to the frequent staff turnover. The dining room, in particular, often seems understaffed—either with servers or kitchen staff. According to my mom, there are times when it takes quite a while for someone to take her order and then bring out the food. I’ve shared a suggestion (at their request) about possibly improving efficiency and implementing cross-training so dining and kitchen staff can support each other when short-handed. Housekeeping has also been somewhat inconsistent. That said, I understand that staffing challenges are common in this industry, and it can be difficult to find and retain dependable team members. Overall, it’s still a nice community. The food is good and portions are generous. Most importantly, the staff is wonderful to my mom, and the medical team has been excellent. The common areas are clean and odor-free, which truly makes a difference.

I chose Heather Hills because of its location, reputation, and appearance, and quality of the staff. Each family must decide based on what their important factors are.

My mom has been there for 3 months and has a very nice large apartment. We are impressed with mostly everything except the food. She and many other are very very disappointed with the money they pay. I take her to forest hills foods foods and meijers to get groceries which she is mad about. She doesn't want to cook anymore. She's 96 and in good health but went there too because of not having to cook anymore. I do believe they need to do much more in the food department and get more experience help with people that know how to cook good meals. I am pleased with the care as they do check on her. I pick her up and get her out couple times a week. They have already raised her rent so please have some help get to everyone there since many are not

I will say 4 overall because I have seen both my mother and sister experience. The location is idle for me to visit daily. This allows me to see all aspects. The facility is very attractive. Prices are competitive but more attention to residents such as bed making etc. add to the monthly fee. Each additional care adds to the cost. Meals are good and enough. Events are nice with variety.

Everyone is great there. Food, activities, staff are all exceptional. Financial system is very good. Could use another helper. Overall very good. Nice and clean

We chose this facility because there was a place for both the husband and the wife. All of the staff have been extremely helpful and accommodating.

Staff are helpful and my mom enjoys the activities and outings. The community is clean and the environment has a good atmosphere.

I had a lot of issues with lost clothing and valuables since things weren't initially marked like I was told. I was a frequent visitor to the laundry hunting clothes. I believe they were having administrative problems, but I'm not sure. You need to advocate frequently and not stop if your family member requires additional care or needs things. However, that being said, some of the staff were genuinely caring people. The woman who ultimately oversaw the floor he was on was helpful and concerned when I spoke with her about issues. My husband became difficult to take care of as his dementia became worse. Ultimately he fell, was on the floor for an undetermined period of time that he developed Rhabdomyolysis (found out he had Covid), went to the hospital and then rehab. Initially telling me he could come back as a hospice patient, they would not take him back. I did feel after 6 months of him living there they could have reached out and been more caring about everything that happened. But I felt a "coldness" , uncaring attitude from administration. That's how I felt, and still feel having gone through this experience. But let me add, the food was well prepared (but patients aren't fed), the housekeeping staff pleasant and helpful, the caregivers kind (although I did a lot of his personal care). He had his own room (on a locked unit for his safety), but realize dementia patients wonder into other rooms, personal items disappear for whatever reason. I can only speak to the unit he resided on. Overall, the building is clean and well maintained. People are pleasant and helpful.