Cardinal Senior Management

My mom has made lots of friends at the gables. She enjoys taking walks outside and loves the green space is provides. She hates that she cannot open a window in her room to get fresh air. She also is annoyed her shower leaks all over the bathroom floor and they have done nothing to remedy it. The family and her biggest concern is that they have been short staffed in the cafeteria and often run out of food that is offered on the menu. I have been with her when she has ordered a hot meal and been served a cold sandwich in its place. VERY concerning.

Our family had an in person tour, with this being one of three communities we looked at overall we had a good tour experience.

I like it there.

The facility is really nice, it is all on one level so it is easy to navigate and easily accessible - it is also really clean. The staff are really friendly but they are understaffed - the nurses and the aids are all top notch and doing the best they can but with being understaffed that is a weakness and sometimes they just don't have the ability to take the time to get certain things done.

They have recently gone through a massive staff change in the last couple of months. It was good before, but after the staff change, I have seen improvement and positive change. Living there has helped my mom. And it has also helped my dad as well, who can now relax more into his role as husband, whereas before he was husband and main caretaker. They've managed her medications and dementia side effects well. Because they deal with dementia challenges every day and have that experience, they are well equipped to care for their residents.

My loved one seems like to like the food. They have Bingo, and different activities for the residents. The other residents have been very nice, and are very friendly. I picked this place because of the great location, they had an opening available , and theywere able to meet the needs of my loved one. They seem to work with you and make accomodations for your loved one.

Overall we are fairly satisfied, we like how the staff show interest in their residents and seem to really care about. Our loved one complains about the quality of the meals so that could be improved, they also could use more staffing but we do understanding the struggles with that right now. Based on our experience we would recommend the Autumn House East to other families.

Wish they had a wider variety of activities. They sold the business in July to a new corporation. It is now part of a bigger group. So not certain what to expect with this all happening now, but hope the future will be great. They have several new move-ins so that is nice.

This was a nice community. The community was slightly larger than we wanted for our loved one.

Our family had an in person tour and it was a really nice tour experience

Autumn House West is very good. They do need more staffing, but my loved ones seem happy here. Sometimes they complain about food, the veggies aren't cooked very good so that makes them too hard to chew. Sometimes the bell isn't answered when needing to go to the bathroom. Aside from that, its a good place to put family member. You'll work with them and communication between the community and myself is good. They called me this week to verify with them about booster shots, so they do let me know when things are going on. My loved ones apartment is nice; it comes with a living room, a bedroom, and a bathroom. I also got them a little fridge. They have two windows, one in each room for natural lighting.

They had a nice floor plan with nice staff. They have bed alarms to try and prevent fall risks.

The main person for the tour was not there for the tour but the person that did the tour still tried their best to answer all of my questions. The community was really good but there was just another community that clicked more for me and what I felt my loved one needed.

The Gables of Canton is a nice place to be. it's very clean and affordable in comparison to a lot of other assisted livings we looked into. their laundry services could use some improvement, they have lost a few of our loved ones items so far. we were under the impression that they did the residents laundry individually, but it seems like everything is all washed together. because of that, she's lost socks, sheets and things like that. so far they have responded well to any issues or concerns. they do allow pets and no smoking to my knowledge. we especially like that its all on one floor so its easy for her to get around places like to the dining and activities room. she likes to sit outside, and they have a few doors that lead to the courtyard. there's also some putting green outside, which is neat because she used to golf so she likes that as well.

What stuck out was the ease of access of the facility for family. She is no longer here, but it is nothing that they did, they were wonderful. They brought her back from a horrible place that she was in. The activities director [name removed] especially was an amazing person, she was so kind to my mom and we really appreciated her.

Our experience with our loved one has been good, but you need to make sure to communicate with the staff on a regular basis. The staff communication with the family hasn't been very good. The community recently changed administrators, and there was no communication towards the families with this information. The care has been good and I feel it could be better. However, my loved one seems to be in good hands and is in good spirits. Some of the activities that are available are movie nights, music, bingo, games, and more for the residents to choose from. The community tries to engage the residents by bringing them out to the common area to watch the activities. There is a good variety of food and the dietary options are good as well.

It's a very nice facility. The staff are very good. My loved one is in dementia care unit. It's a good place for her and where she is at in her disease. It meets all of her needs.

The people here seem to be well cared for. We came here because the staff and the residents were so friendly. When they have activities, those are wonderful. My loved one particularly enjoys the live entertainment. That doesn't happen every day, more like once a week. We would love to see music events more often. I feel the cost is competitive with what everybody else is charging. It's a month-to-month place with no contract, and her apartment is lovely. She's comfortable. I'm comfortable. The executive director is a very nice man. He was another reason why we came here.