Cardinal Senior Management

I think this place is great! My grandma lives here and receives the Village Care services, I couldn't ask for better staff helping take care of her every day. The staff is always nice and very helpful. The Administrator and Director of Nursing do an excellent job and are very educated with working with the elderly. I would highly recommend this facility to anyone looking for a place for their loved ones.

It's excellent all around. The staff is very friendly. Everyone there is very happy and that includes the residents. The grounds are very beautiful and the food is great. I have meals there with my mother once in a while and the staff is very attentive.

Nice place. Not much first hand knowledge, visited my aunt there several times.

Their attitude has been very proactive. When something comes up, any issues, they say we will find a solution. Not your loved one is doing this, and you need to fix this. The attitude is that's why we're here, let's take care of it. They have a strict policy of giving the medication. I could complain about little, tiny, picky things, like the lightbulb wasn't changed quickly enough, but when it comes the big things they are on it. They really know how to prioritize things. They visit the rooms every two hours or more. They have done everything right that I care about.

They did a great job here. The staff were very kind and compassionate. They did a great job taking care of my loved one, and were always patient even when he got very crabby. It was a nice looking place, and they kept it very clean. One area I'd say could use some improvement is the food, I was not impressed when I tried it.

My mother-in-law moved in 1 week ago. The staff has been wonderful making her feel at home and helping to introduce her to others. Village Care nurse is exceptional and has been great working with Mom. It is a lovely community that is perfect for her needs.

My husband lives there. I looked into a couple of others while we were looking at communities, and the atmosphere at the Elmcroft was the least institutional. It felt more like a 5-star hotel. Their costs are pretty reasonable and they also have medical staff on call if needed. The activities are very good, too.

Beautiful place and the staff was great! Love the thought of having everything included in the rate. Very reasonably priced.

They have been the best. From newsletters to christmas cards they are my #1 pick if we can afford them. Plus a great friend of ours is there.

This is a wonderful home! My father is now on a waiting list, and hoping to move in ASAP. First my family, then my father went for a visit and were very impressed.

Great place - would love to have her here but there's a waiting list. Put her on the list

Had a very nice tour greeted warmly by staff and the director team. Overall great facility.

The Gables of Canton is a beautiful facility with very friendly staff, however, they seem to have a little less expertise as advertised for their memory care. With Alzheimer's, there are 7 stages and my father-in-law was in late stage 6. I went through all due diligence and I had a comparison MRI done with our neurologist. I shared everything with their medical staff. My father-in-law was among the 7% where it effects him in a way that he reacts violently. Instead of recognizing behavioral patterns, they were going to kick him out. They had came up with a way to evict him out of their memory care unit. I had to go up there to Ohio, print out the laws, and sit down with them. I told them that they were counting on the ignorance of the general public not knowing the law. I'm not that guy and I quoted the law which states that I needed a 30 day written notice and they'd need to find a suitable place. Suitability would be, in my estimation, judged by a judge and I was fully prepared to retain a lawyer. They also weren't recognizing that he was dying, he was in stage 7 at this point. We got supplemental care and the last day I was there he began aspirating. We made the decision to take him off of his medication(s) and bring in hospice; he passed shortly after that. They failed to realize this. Like I told the head nurse [name removed], he's a nice guy, but if he's going to be in this business don't be afraid to call the Alzheimer's hotline and educate yourself as much as you can. I had to do the same for my father-in-law. I had never cared for anyone in my life and I had to learn for myself and for him, and it did pay off. All in all they treat people well. Their food and amenities are excellent. Just like almost every other place, they are understaffed and they have a lot of really young people who need formal training. I had the advantage of being in the military for 24 years and I'm used to running big groups of people, accessing situations, thinking independently, etc.. If you get someone who is 18-20 years old, they aren't mentally prepared for the level of adversity they may face - so that's really what happened. I interviewed 17 places before choosing The Gables; I developed 24 questions to ask each community and I did the video tours. All in all, The Gables is a good place. They will work with you on a lot of things and I get they have to protect their staff. I told the director that they could best protect their staff by training them, and paying attention to body language. If someone has a history of striking others, don't stand directly in front of him or don't have your back to him. He only responded to females that way, I'm still not sure why. I know he wasn't easy. I took time off of work to care for him myself. I came up with my own strategies for engaging with him, to keep him calm and ease his anxiety. You have to be creative and figure out what makes that person tick. I've learned a ton from that. I'm currently working with the Northeastern Tennessee Association of Alzheimer's and I get it's a lot to digest and a lot to get used to. The community is broken up into two sections and they primarily have more residents who are assisted living, but they have two memory care wings with 14 beds in each wing. They have very nice rooms, they're very clean. The staff are pretty doggone attentive to things. The clients can have food whenever they want. Someone will drop something by if they're hungry and it doesn't matter if they didn't want to eat during meal time. They cater to them in that way; it's just that when you reach that point of them feeling like they aren't able to handle it anymore. When they got to that point I was determined that he wasn't going to be moved again, as it wasn't fair to him. The only reason I wouldn't give them a complete five is because of the youth of their staff and the lack of training in handling the difficult ones. I told the director that you can't cherry pick things and they should be prepared to handle different types of patients. I would recommend The Gables of Canton to people who live in that area; but I would encourage people to ask very appointed question, for example: if this arises, how would you handle it? You can't just talk to Alzheimer's patients and there isn't a "one size fits all". You have to tell them your care plan, you have to orientate your whole life around what their needs are. At the same time, you can burn out; you have a family and a life to take care of too. You have to keep all of that in mind.

The memory care unit seems to be very nice and the staff have been very wonderful to my loved one. They took the memory care unit to the fair and have even done things like a family day for activities for the residents.

We had trouble finding a place for our Aunt because she had a stage 3 bed sore. The Gables accepted her and has worked closely with Hospice and us to care for all her needs. She has been kept comfortable and clean. The receptionist and unit staff are always kind, considerate, encouraging, and helpful. Very pleased.

We moved into Independent Living and then my husbands needs increased and then we needed to move to Skilled Care. The food was okay. I was happy with the room sizes. It was big enough for two people. I was happy with the staff.

Our mother has been a resident for two years. There is a staff culture of teamwork and caring that gives us great support as we deal with our mothers decline. Even though she is now incontinent, the staff make sure that my mother is always clean and fresh. The nurses are quick to respond to any changes which has been crucial for my mother's care. We visit daily and are grateful to have our mother at Oak Leaf Manor South.

So far, our experience with Oak Leaf Manor has been a good one. The staff seems very efficient with what they do, and the really do care about the residents. The food looks very nutritious, and they seem willing to make accommodations to the residents dietary needs. When I visit, there always seems to be activities going on as well. I'm really impressed with this lively, comfortable community.

You cannot walk very far into Hillside Assisted Living without seeing 5 very important words. Respect,Compassion,community,love and activity Staff truly enjoys working and interacting with residents. This is obvious not only through their words but through their daily actions. Kitchen gives numerous choices at each meal and even honors individual requests. Nursing is attentive and free shuttle bus to appointments is invaluable Administration is kind, caring and always thinking of new ways to make each day special. Rooms are spacious with full baths. Activity Director is full time. She provides a well balanced calendar of not only unique but interesting activities for mind and body. Weekly shuttle bus trips. Respect,compassion,community,love and activity Hillside is a wonderful place for mom or dad.

I am very pleased with my mom's move here and she is happy with her room which is a shared room and it is spacious. My mom has had some medical issues and will need surgery and the staff here have been great in working with us, their very attentive and caring. Mom likes going to the dining room and visiting with the other residents and she likes the food which is a plus. There are a lot of different activities offered to the residents and I would definitely recommend coming for a tour to see this community.