Cardinal Bay Inc

Good overall care and services for residents. I would recommend it to others. Love that it is all inclusive!!

Only low rate for some cottages are pretty far from dining. Food is great. Activities are not well attended by cottage residents. I would recommend!

The management was knowledgeable and helpful. The location was good. The building was in need of some repair.

I would pick this facility again. My mother is doing better. The staff is very responsive to any questions I have or requests made in an effort to help my mom feel comfortable and safe.

Staff are very friendly and helpful. Apartments are a generous size. Many great amenities offered for the residents to take advantage of.

The resident is enjoying activities. We have had some hiccups with the medical supervision. We hope things get better soon.

We had a few issues with their required Pharmacy services however, all in all the staff is kind and caring and it is a very nice environment. I would recommend it to others.

Staff were very professional and did well maintaining good communication with the resident's primary point of contact. However the facility is not suited for residents who reside in memory care and are diabetic. They are unable to perform daily blood sugar tests and must use home health care to do so. Home health will not test everyday. Also facility medical staff are unable to administer insulin as well.

Accommodations are nice. Staff is ok. Food quality and service could use improvement. They will only deliver food to the room at the end of cafeteria service and it's hit or miss that you will get what you ordered. Kitchen is small in unit - not ample counter space.

It has been good. There has been some turnover in the office area that has slowed some things in the transition process.

Great residents and wait staff… and the food is pretty good, I’m generally always full, ice cream, activities, definitely worth high price. Do the math. I did and it comes out in their favor… Felt like home the minute I moved in. People are absolutely precious here.

I like the size of the living space and the common areas are nice. The staff is responsive to concerns of the residents and their families.

I found that aids and med techs are always changing - only a few are there consistently. My mom's only been there 2 months, so we're still learning roles of people.

Great staff! They were easy to work with. I would recommend to others.

It was an adjustment for her as her husband had passed and she wasn't able to stay in her home alone. She is 94. She finally started getting involved in activities and has made her apartment her own. Everyone is so nice there. Food is not always great.

VOP is a nice community,however it is a bit more expensive than other facilities. I was disappointed in VOPs response to Hurricane in 2024 because I was told there would be generators, an emergency alert system and safety lights. None existed. Staff was great from the front desk to housekeeping. Dining hall could use improvement as the quality of the food was lacking. The quality of the food was lacking and the salad bar wasn't always clean. Overall, the experience was good.

What we like the most about the community is that it has nice apartments and I feel safe leaving her there. Yes, we would recommend Carriage Inn at Katy to other families based on the experience so far.

They are friendly and cooperative. They seem to care. They could have a better variety of food at meals. Also could improve nutritional value. I am sure it is okay but seems bland and limited.

The residents are very friendly in side and cottage residents. Weekly happy hour events include live entertainment and snacks in the ice cream parlor. The variety is enjoyable and fun. The elected residence officers work to improve concerns that come up at the monthly meetings. Holiday events for resident family and friends are well organized and give residents the opportunity to socialize together.

Overall it has been a good experience. The food is not as good as we had hoped it would be and the options are limited. The staff is amazing and very loving and helpful.