Brookstone Terrace

The community has done a great job with my loved one. The family was only able to be in our loved one's rooms while visiting due to COVID protocols and the visitors had to wear masks. There are three meals a day served to the residents. The staff communication was good with the family and they were very nice to work with as well.

When I went in there with my husband, they were going through a transition. They had a lot of places with new people in there and I didn't interact with them. Overall, I had a fine experience with Carriage House. This was a much better place than our previous community. The previous place insisted that my husband stay in their memory care unit, and he didn't belong in memory care. He was locked in, and the people who took care of him, a few of them were nice. The woman who was in charge was also in charge of assisted living and it was more than she could handle. We moved him to Carriage House; they evaluated him and they put him in assisted living. He had such a nice place, and they provided better care services.

Highly recommend it, she has just really blossomed there. We certainly can say we know we made the right decision for our loved one.

The staff was great, and they worked with me to get my loved one transferred quickly and safely. They worked hard to get everything done quickly. I was in a jam and had to have somewhere for my loved one to go. They were great.

Our Mom moved to Spring Arbor on [date removed]. She is enjoying living there. Meals are good, staff is friendly and caring, residents are nice and welcoming. It's always clean and safe. The activities are for all residents and they are always engaged as much as they want to be. Most days are busy, which is great! The check-in went smoothly. [name removed] and [name removed] are there to answer all questions and concerns.

I visited Spring Arbor of Thomasville on a whim. I felt at home the second I stepped inside. We moved my father into the Memory Cottage a week later. It has been a wonderful experience. He is clean, happy, well-cared for and safe. He says the staff always has things for the residents to do and that's what keeps him living. He talks about how nice the people are, the good food and sitting outside on the porch. It is the kind of place I want my kids to move me into when the time comes. It has been a blessing.

I had a wonderful tour with [name removed] the community was beautiful and everybody was very welcoming. I definitely will be bring my father here. one thing that really sold me to this community is the chickens because my dad loves chickens.

My father was really only at Brookstone for about a week; however, I am happy to share our experiences with staff/facility. We searched high and low (over 5 States I might add) for a place to care for my father who had Alzheimer’s. It seemed that no Assisted Living Facility really wanted to deal with a patient whose disease had progressed to where he was. We tried as a family to take care of him at home; however, it came to the point where my Mom could no longer manage by herself and it was starting to affect her health. We needed a place that was both caring but affordable. My parents are not wealthy and while they had some savings they could not afford the prices for facilities in their area. We reached out to a Place for Mom for help as we could not navigate the process alone. It was probably the best decision that we made. [name removed] was fantastic! She worked tirelessly and within our budget to help secure a facility that would meet our needs. When she found Brookstone Stone Terrace in Woodruff, it was 4 hours from the closest family; however, we decided to be open minded and at least go for a visit. From the moment that we entered the facility, we were restored with hope that we had found a place that would take care of my father. The facility is in a small town and the people were all super friendly. The residents seemed happy and had a great rapport with staff – you could feel the care and love for each other. They worked within our budget and made the transition very easy for us. When my father was later admitted to the hospital before his death, the staff reached out to us daily to check on him and us and when he passed away, they were more than helpful. I believe that I speak for my whole family when I say that we would recommend them to other families without reservation.

The Oaks at Chanticleer is a wonderful place to live and work. The residents are a joy to be around and a lot of the staff have worked here for many many years. I love the faux main street with all of the little stores and shops that the residents can walk in and out of all day. My favorite part is the barnyard with the chickens!! The residents love taking care of them. This memory care is partnered with Prisma's Center for Success in Aging which is a wonderful doctors office that only sees patients with dementia and memory loss. Its nice that they come straight into this memory care community and see the residents.

We had a great experience, and the staff went above and beyond in her care. Always very clean. Staff very friendly and caring. We felt she received excellent care, especially the last 2 weeks. She received excellent care, we were very happy.

I've been very pleased. I have absolutely nothing bad to say about them. They're very family oriented. The facility is very clean. The meals are home cooked. The people are friendly, and they seem to take good care of my loved one. She's always clean, has on clean clothes, and has her hair fixed. I have no complaints. I visited several places before making a decision, and Brookstone Terrace was by far the cleanest. The residents are friendly. They're always doing activities. Recently they had a family day with a cookout and music. And they have activities going on every day.

From the second you walk in the doors of Brookdstone Terrace you feel like family. All of the residents are happy and friendly, the staff are wonderful, and it is extremely clean. The overall atmosphere is very comfortable and the setup is perfect. The staff are so helpful if you have any questions at all they answer them for you. If you want them to call you about your loved one, they will call you and give a daily report if you want. It has been a wonderful experience and I would definitely recommend Brookstone. I am sorry that we did not find this place years ago.

We like the smaller scale of the community, it allows for there to be more one on one attention for the residents. We like that either the director of activities or head of the nursing department will text us and keep us updated with our loved one. They will tell us things she has been doing throughout the week, give us updated on health and if she is running low on items.

We've had a great experience with Brookstone Terrace of Simpsonville. Our loved ones have a wonderful relationship with the staff and have started to make friends with the other residents. Both of them are looking so much better. They're eating regularly and taking their medications regularly. Brookstone also does therapy with them. And the staff keep us informed on how our loved ones are doing, which we appreciate.

I visited so many different facilities and when I got to Carriage House, the peace of mind just hit me. The staff has just been phenomenal. It feels more like a retirement community. I knew she would still feel like she had her independence. The response time from staff and the communication has been great. My mom is very happy. She has made friends, she loves the staff, the food, really everything about it. They do a great job with her care and they have tons of activities provided for all of the residents. I know that she is safe here and I would absolutely recommend them to others.

We had a great tour with Oaks at Chanticleer and really liked the facility, but we felt our loved one was not in need of this type of care quite yet.

I'm very pleased with them. It was the best decision we made for my grandmother. We have no regrets. I know that my grandmother was very pleased as well. The level of care and compassion that is given there is immeasurable. I can't say enough good things about the staff. They are phenomenal. They were loving and comforting when my grandmother passed away. The food is amazing, and they fed us when we were there often towards the end. The activities leave a little to be desired, but when you factor in the limitations due to Covid, it's completely understandable.

It's a great place. I have no complaints whatsoever. The care is excellent. The food is delicious. And they have plenty of activities and things for the residents to do.

Our experience with Brookstone Terrace was the best, they answered every prayer that we had. We have nothing but wonderful things to say about this community, there is no doubt in our mind we picked the right place for our loved one. Even when my husband passed, they were just absolutely wonderful. Not only did they show him love and care, but every time I came to visit or my family, they showed us that same love and care.

I moved Mother a few months back due to lack of sufficient care where she was. Her present residence has been wonderful and her care has improved considerably.