Brookstone Terrace

All is going well with my Frank. He likes the people and feels very "at home".

Need to say i'd call to check on my mother half the time no one had any idea what was going on. Couldn't get the PA to call me. I had just had major surgery and was not able to get down to see her. So I was depending on the staff to get me reports. It was like pulling teeth half the time. When Wren Hospice took over they actually gave me good reports. need to say something here to. Never knew for sure who handled the financial aspect. When I called to check on a few things I'd have to repeatedly call to get anybody to call me back! After my mother's passing and they owe me money for overpayment. I had to threaten to get my lawyer to handle it. Was there many times when my mother was going to eat or was eating the food was terrible came out cold. the beds were terrible. The facility was not always kept clean very well and I was there watching as they cleaned my mother's room. The cleaning technique is not very sanitizing.

We are happy with our choice so far. They are taking good care of mom and we check in a lot.

While there's a need for more training, guidance and ongoing development for the first line workers, I appreciated the effort of some workers to consistently reach out to residents and engage them in conversation. They need to understand and always be mindful of how important that is to residents and family members, especially when the engagement is accompanied by smiles and expressions of joy. There should be clear step-by-step written protocols on the preparation of residents for bed, early morning preparation for the day, and regular checks during the day when residents are known to be incontinent.

Ok well for the most part the staff are friendly. Not all of them go out of their way to speak. Trying to get someone on the phone is not always the easiest thing.

The staff is genuinely caring. The residents are very clean and well groomed and safety is clearly a priority. They have their hands full and I couldn't do what they do so I respect their priorities.

Rooms are good size. There aren't any amenities other than a couple of courtyards. They have activities that my mom is pleased with but she has dementia and the activities are pretty simple but thoughtful. The activity director does an outstanding job. The staff are attentive and cooperative with most special requests.

I've only eaten there once. So hard to comment. It takes awhile to get use to how things are done. Today I found out laundry schedule so I could explain to my husband. So we're learning as we go. Workers are all very pleasant!!! All very caring, pleasant, and helpful!

I'd recommend to others. The fact that the memory care patients are not locked away from all the other residents.

We have been for a year now and we love it. They listen to all of our concerns and address them accordingly.

They’re doing a great job with managing my dad’s dementia. They have adjusted his medication to get the best results from what he has to work with. They’ve responded to my requests for specific care.

It is the cleanest one I have visited. Also, honestly, I have never seen the staff just sitting around on their phones like other places I have visited. The staff is extremely kind. As to food... I know I have been a few times they have sandwiches with deli meat from a package along with chips and canned fruit for dinner. Not appetizing to me. And not what I expect my mother to get fed when paying what I do for my mom there. And activities need to be changed up every so often. Activities is not my wheelhouse, but I am sure there is someone who has good ideas

I'm very concerned about ongoing staff turnover and staff training to provide the best possible care for residents. The generous rating reflects the effort of the facility to deal with industry-wide problems. I wonder if this facility and industry should increase compensation and if that would lead to more stability in staffing and better resident care. Should government step so families wouldn't have to deal with the increasing cost?

The facility is a great place for someone that is looking for earlier care in Alzheimers and Dementia patients. The staff is friendly and always willing to help when possible. They were there at a time we needed them. And the only ones that would take her. I do recommend the place. But no where is perfect.

I studied and toured local facilities and this one stood out. The cheerful decor was unusual compared to other places. The staff are friendly and caring. The Director took us personally on the tour. My mother can be difficult to please but she likes everything including the food. Daily activities and periodic outings are engaging for the residents.

The workers are very kind and caring. But because so many of these residents have dementia keeping up with their personal items like razors and shavers and stuff is difficult. They constantly have something going on for the residence every week. It’s a good fit for our father.

My mother is in Memory Care. Has a feeling of home. Staff feels like family. She has been there a year. She has a roommate. Their room has a nice sunroom also. They have a nice large bathroom with a handicap shower. Eventus Health handles her care. They come weekly. I do wish that they had more crafts for the memory care side. Special snacks etc.

Mom passed very quickly due to Alzheimer's (date removed). She was only at Brookstone for 10 days. They were great to deal with and great with mom as difficult as she had become. Everyone was so nice to all of us. It was small, too. Which we preferred. Finally it was not in the city. A plus for us. They really worked hard to accommodate my mom as well.

When it comes to the cleanliness of the community the common areas get a 4 but the individual rooms get a 2. Overall the Oaks was an okay experience. The limited staff that was there did their best, but they were extremely overwhelmed. There were 3 wings with about 60 residents each and often, especially during the evenings, there was no staff at all in one of the wings.

Nice place they take care of there residents when they have enough of staff working would recommend to others.