Brookstone Terrace

Our Mom has been at Carriage House almost 3 months. Mom was VERY hesitant about moving into assisted living. Honestly, she was VERY against the idea, but she didn't want anyone living in her home to care for her either. Before her first week at Carriage House was over, she was really enjoying living there. The staff was very helpful in drawing her out and getting her involved in some of the activities. Mom (and my sister and I) love the staff and they couldn't be more helpful and nice. Mom compliments Carriage House to all when we take her on outings and now is looking forward to living at Carriage House indefinitely. Keep up the great work !

When offering a review for The Haven it would be helpful to specify which of the three communities in which your loved one is/was a resident. Our mother has been in the Charleston unit for several years and we continue to be very satisfied with the care she receives, however, most important for us is that she is happy, content, and complimentary about the care she receives. This was not at all the case in her three previous residences. My wish for each of you who are facing this heart-rending challenge is that you quickly find the special, perfect place for your loved one.

I think they do a great job overall at The Haven! It's a clean, well kept community, and the staff have all been very friendly and helpful! They provide excellent care for their residents, and they seem to have plenty of activities and events going on to keep everyone entertained!

Overall things have gone very well with The Haven! It's a very nice community that has a lot to provide for its residents. The staff are very warm, both to the residents as well as any family members who visit. They learn the names of all the residents and everyone who comes to visit, and always greet you by name! This started off as only daycare and temporary respite stays, but as time went on they really impressed us and we realized they'd be great as a long term option as well!

I looked at 7 memory care facilities in Greenville for my stepmom before selecting The Haven. I have never regretted my decision. The staff is wonderful and expert in dealing with dementia residents with compassion, kindness and skill. The facility is lovely and always spotless. The food is good and the activities varied. The Haven is a godsend for our family.

All is going well with my Frank. He likes the people and feels very "at home".

Feedback: the price per month is expensive from my perspective. Especially for elderly that are on a fixed income, but need memory care. there needs to be some type of program to supplement the cost. As far as the care, activities and other things, I'm happy with it. My mother's apartment is a double occupancy. At this point (5 months) it seems adequate. As far as the meals, I think that is good so far. The staff text me when any medicines change or any possible issues arise. I can text them as well or call.

My mom is at Brookstone Terrace of Woodruff. We have been very pleased. Yes, have already recommended to others. We like that the facility in Woodruff is small and has an integrated approach so that memory care residents who are mobile are able to move around freely and interact with all the residents. We also very much appreciate that there is no urine smell.

Friendly and helpful/clean. I would recommend to others.

I would give a solid 4 across the board! What I like the most about the community is overall the general feel here. The staff are kind and there are only about 20 residents. The staff is consistent and know my mom and what her needs are.

I think "you all" do an excellent job with the staff you have. I think you need more staff on the memory care side sensors should be put on the windows so you get an alert when they are opened. I do appreciate the work that you all do.

So far I feel Brookstone has been better than the [community removed]! I think most places can always use improvement. In fairness to Brookstone Terrace of Chanticleer they haven't had it that long so I think they've done well in a short amount of time.

What we like the most about the community are the social activities that are available.

I have been pleased overall.

My brother needs the small caring community Brookstone of Clemmons provides. He is a fall risk and the one level design suits him well. The staff shares information about him often and have his best interest at heart.

They seem to have a good caring staff now, however the turnover rate was high for a while. They honored their word and kept my father safe to the end.

Need to say i'd call to check on my mother half the time no one had any idea what was going on. Couldn't get the PA to call me. I had just had major surgery and was not able to get down to see her. So I was depending on the staff to get me reports. It was like pulling teeth half the time. When Wren Hospice took over they actually gave me good reports. need to say something here to. Never knew for sure who handled the financial aspect. When I called to check on a few things I'd have to repeatedly call to get anybody to call me back! After my mother's passing and they owe me money for overpayment. I had to threaten to get my lawyer to handle it. Was there many times when my mother was going to eat or was eating the food was terrible came out cold. the beds were terrible. The facility was not always kept clean very well and I was there watching as they cleaned my mother's room. The cleaning technique is not very sanitizing.

We are happy with our choice so far. They are taking good care of mom and we check in a lot.

While there's a need for more training, guidance and ongoing development for the first line workers, I appreciated the effort of some workers to consistently reach out to residents and engage them in conversation. They need to understand and always be mindful of how important that is to residents and family members, especially when the engagement is accompanied by smiles and expressions of joy. There should be clear step-by-step written protocols on the preparation of residents for bed, early morning preparation for the day, and regular checks during the day when residents are known to be incontinent.

Ok well for the most part the staff are friendly. Not all of them go out of their way to speak. Trying to get someone on the phone is not always the easiest thing.